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Compass Self Storage

2.0 (4 reviews)
Open • 9:00 am - 5:00 pm

Services - Compass Self Storage

Self storage

Vehicle storage

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1 year ago

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10 years ago

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Alpha Omega STOR-ALL - Hiram

Alpha Omega STOR-ALL - Hiram

(7 reviews)

6 hours ago NEW I am…read morewriting this review to express my deep disappointment and frustration with the experience I had with Uhaul regarding the rental of a tow dolly. The entire process from start to finish was marred by mishandling, untrained staff, and a complete lack of customer care. Upon picking up the tow dolly, it was evident that there was pre-existing damage. While Uhaul staff took a picture of the connection, they blatantly refused to document the condition of the chain. This refusal to acknowledge the damage raised serious concerns about their commitment to transparency and accountability. In my attempt to address this issue, I reached out to the management. Unfortunately, the young lady who was assisting me at the location seemed inexperienced and untrained. She was unable to provide any satisfactory resolution or even basic assistance in handling the situation. This lack of competence on her part further added to my frustration. To seek a resolution, I contacted the MCT, Jerry Singleterry. However, to my dismay, Mr. Singleterry quickly made it clear that he had no intention of listening to my complaint or addressing my concerns. ( I'm guessing this type of behavior has trickled down to his staff) Instead, he outright defended his team, displaying a complete disregard for customer satisfaction. This dismissive attitude was incredibly disheartening and left me feeling unheard and mistreated. Adding insult to injury, Jerry Singleterry (MCT) the representative I spoke with was shockingly unprofessional. He not only yelled at me on the phone but also accused me of lying about the pre-existing damage. Such behavior is absolutely unacceptable and reflects poorly on Uhaul's commitment to customer service. In an effort to provide evidence of the incident, I requested access to the security camera footage, which would clearly show me, my father, and the U-Haul employee inspecting and working on the tow dolly which wasted over an 2 hours of my time. My 5hour trip turned into a all day trip due to stops to keep replacing the zip ties they had to hold up the chains on the tow dolly. This entire experience with Uhaul has been nothing short of a nightmare, tarnishing what should have been a smooth and enjoyable travel experience for me and my kids. The negligence, unprofessionalism, and mistreatment I encountered from management all the way up to higher management have left me with a strong resolve to never rent from Uhaul again. I sincerely hope that Uhaul takes this feedback seriously and makes the necessary improvements to prevent other customers from having to endure similar ordeals. As a company that prides itself on professionalism, it is crucial that Uhaul addresses these issues promptly and holds its employees accountable for their actions. In conclusion, my experience with Uhaul was marked by damage to the tow dolly, refusal to document the chain, untrained staff, dismissive management, unprofessional behavior, and a complete lack of customer care. It is with a heavy heart that I write this review, but I feel it is essential to warn others about the subpar service I received. If I was able they I would leave NO 0 STARS. Mrs. Warnock

Always pleasant and eager to help. The two locations I work with are easy to work with and they…read moregreet you with a smile. You won't go wrong working with them!

Compass Self Storage - selfstorage - Updated May 2026

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