Really interesting interaction with this company. I reached out to them to just repair or reattach the door to my mailbox. OK, I understand that the door cannot be reattached, a new mailbox must be installed. I'm all good with that! But here's where it gets interesting... I get a quote for the new mailbox....$300. So I'm like OK fine, the scheduling person or office manager... Whoever she is, calls me to let me know the process. She saying that he will remove the existing mailbox and replace it with the new and also replace the numbers, the address numbers that are listed on the mailbox. I said to her I don't know that that could be easily replaced because the numbers are attached to the mailbox. Then she says to me oh no problem. I get a call back saying that there may be a likelihood that there's an additional cost for the address to be replaced. OK, what is the cost? She replies $30 but also says that she's not at all sure if it's even going to be needed The tech person will assess it after he arrives.
She calls me back again about an hour later, yes the address label is definitely needed but now it's $40! Granted, No one has been to my home yet! She tells me that somehow now she sure that it is needed even though an hour ago she wasn't.
Flash forward to today... Tech shows up, she calls me again, she sent me an additional invoice for the $40 at 2 PM. I told her OK I will take care of it. I'm at work - back to back meetings. I get a text from her reminding me of the invoice at 2:19 PM. Now mind you I've already taken care of the $300 which was the largest part of the repair, why it would ever be considered that I wouldn't take care of the $40 is beyond me! This company must be living paycheck to paycheck to harass someone within 19 minutes of sending an invoice! It was absolutely ridiculous... I hope this mailbox last me for 20 years because I will never do business again with this company! read more