I have been going through the tattoo removal process for almost 2 years and wasn't seeing a whole…read morelot of results with the place I had currently been going to, so upon a referral from a friend, I decided to check out Removery and I'm so glad I did! I booked my appointment online and was able to go in the following day, where I had a consultation and was able to purchase their unlimited package! This will ensure I get results without having to pay the per session price. Pam and Beth were amazing, and with just one session, I feel like we've made so much more progress!!

Removery purchased the tattoo removal shop I was going to (Delete Tattoo) and although I'm…read morerelatively satisfied with Removery's services, the overall experience is worse compared to Delete's offerings. Specifically, Removery doesn't offer the "extras" that I enjoyed at Delete - no numbing options (cream or injection), no ice packs to go home, no squishy stress balls to squeeze during treatment, no ability to call and talk to this location directly (all calls go to a national call center). I previously purchased a package of treatments with Delete so going elsewhere is not an option for me (a large sunk cost!), plus I'm not sure there's a better choice in town. While the nurses and staff at Removery have been kind and pleasant to deal with, the lack of "nice to have" additions has left me feeling glum about the whole buy out process. It's a bummer that none of the Delete staff decided to stay after the buy out - constantly dealing with new people is another negative for the customer. Getting a tattoo removed is a slow and PAINFUL experience and any extra comforts are so appreciated. I hope Removery decides to offer ice packs and numbing options again - these would really improve the sessions! I experienced several months of cancellations on behalf of Removery towards the end of last year and feel like that could have been handled more professionally. They cancelled my session via text with no explanation, requiring me to reach out and ask what's up. Apparently they didn't have any trained staff to perform the sessions. OK, that's understandable, but a courtesy call to explain and reschedule for a future date would have been appreciated. Then, my rescheduled appointment was cancelled again, leading to a large gap in my sessions and a delay in getting this dumb tattoo off my body.

I'm VERY much into the BEST customer service, best solutions. and best pricing...and I received all…read more3 plus the bonus of a beautiful and clean interior. So here I am letting you know that Erica (supervisor) was so kind, the receptionist was super adorable, and Dr. Kira was very professional, gentle, and informative. I felt very safe and comfortable receiving a brand new service (filler) and I am EXTREMELY happy with my results. I was scared because I've seen what I would deem as disaster-results on other people from OTHER medical professionals, but I chose Hello Laser based on the before and after photos, the phone conversation I had with Hayley (the Scottsdale supervisor...Phx is closer to me so I chose the Phx location), and the conservative approach! Just do it!! Hello Laser is amazing! All of them in every location!!!!

I used to recommend this business to people in the Arcadia area but I won't anymore. I had some…read morenot-so-great customer service from them in the past but let it go as I assume maybe the receptionist was just grumpy and having a day. But it was on more than one occasion. It seems like they're annoyed if you ask questions. Which is usually what people do when they are uneducated about what you're asking and get uncomfortable. I was asking the receptionist who the first tech was that I saw who moved and then came back. Instead of making it a smooth conversation by just looking at my past appts to see who my techs were, she said, "do you remember their name?" No I just know it was the first girl I saw." "Ok well you've seen 3". Ok so the first tech." It was just going back and forth like she wanted to make things difficult and to keep asking me questions guessing the name of the techs. So I asked her if she could read me the names of the techs so I'm not guessing. Why do people purposefully make things more difficult? I am a Fitzpatrick 4 and when I called to ask about the Fitzpatrick scale, the girl didn't know what a Fitzpatrick scale was. Not a good sign. I only decided to come to hello laser for the specific laser GentleMax-Pro and they are extremely close to where I live. So basically out of convenience I'll give them a go. It wasn't until I called about one of my last appts out of 6 to see how long I should be off hydroquinone before doing laser. She didn't know what that topical cream was, which is shocking as it's a BIG contraindication with laser. She said, "I'm sure 48hrs is good." I said, "oh wow, really? Only 48hrs? Are you able to ask to make sure? I don't agree with guessing when it comes to laser and people's skin." She abruptly repeated again, "48 hrs." So I decided to wait 2 weeks to be sure and then go in for my laser. Glad I did. The lack of education and care of their customers, is frightening. Be careful customers. Laser is not a device to play around with. Once something goes wrong it's nearly impossible to undo. With laser studios, you sign your life away so they can't and won't be held responsible if something goes wrong. Even if they guided you incorrectly. Those girls have way too much downtime and not having enough knowledge. Maybe they should be studying so they can learn proper contraindications with medications and devices before booking anymore appts. And stop arguing with customers. It's extremely unprofessional.

I do not know how they do it, but every person who works here is amazing!! Every time I go in for…read moremy appointment I'm greeted by the sweetest human beings and it makes me feel so at ease, which is important when you are paying money to put yourself through pain. The treatments work quickly and effectively and I could not be happier with the results so far!! But I have to specifically call out Jasmine Aubrey at this location because this angel saved me from a mental breakdown the other day!! I had lapsed on my 6-8 week period between appointments and was absolutely freaking out about it and she went so far above to find me some appointments at another location!! She literally saved me from absolutely losing it!! She is one of the nicest people and you can tell she genuinely loves what she does, and that's something I think the world needs more of. 10/10 service here - if you're thinking about laser hair removal or facial treatments/botox/cool sculpting etc, go with this place. It is the BEST!! Thank you LaserAway! I can't wait to be done with my treatments and glide through life like a slick little hairless porpoise

I purchased a lip and chin laser hair removal package and quickly noticed after a few appointments…read morethat I never seemed to see the same technician, it was always someone different. (At the conclusion of all the visits I am still having to shave so save your money). One of the visits the tech had me wipe the makeup off of my face myself. Previously all of the other techs would do it so this made me nervous... what if I didn't do it right or get it all and I wound up getting a burn?! The final straw was my last visit in January 2026. I showed up promptly for my appt and was taken to a treatment room to wait. After about 10 minutes the receptionist popped her head in to let me know the tech was running late but was finishing up and would be in soon. Finally at 30 minutes past my appt, with still no tech, I gathered my things and walked to the front desk. I told her I couldn't wait anymore and left. She apologized and I walked out. I honestly doubt the tech was even there in the building, I think it's more likely a coverage issue they were having. A couple hours later I received this text (photo), offering me a hydra facial. You guys couldn't even treat me for what I paid for, why the heck would I let you touch my skin? FYI, this franchise is also high pressure sales so be ready if you decide to waste your money going there.

My experience with Phoenix Skin Spa has been amazing…read more I had a small growth near my eye and was extremely nervous about having it removed but the staff really helped ease anxiety. The bump was removed it without causing any pain by Doctor Laris. Certainly my most positive experience visiting medical professionals yet.

Came in for micro needling and now have gridlines on my forehead and scars on the sides of my face…read more I've been receiving micro needling treatments from Stockton for a year now and have never had an issue. I came into Phoenix skin because I was hoping for a better price but for the quality of work it matched. I saw Katerina and although very sweet I think she needs re training on how to do micro needling. Her passes are all over and she dug the needle into my smile lines and forehead. She also was touching her gloved hand to my headscarf while also using that same gloved hand to apply the PRP.

I love the way they run this office. It's very straightforward and the providers are great.read more

Wish I could say more but will not return. Clean professional office, friendly front desk and…read moreassistants - but clarity in billing, Dr. ability to communicate to patient and ability to clearly consult and advise is minimal at best. Scheduled appt, 2x both times were acceptable treatments but left feeling undervalued (patronized), and politely handled in and out. Charges were not clear; billing office was nonresponsive when inquiring about itemized bill. Skin Pkg charges are made with no description details. Disappointing as would like to return but fall short of my expectations. Oh well. (Did not see Dr. L so can't comment on him.). There isn't a 1 star posted here I disagree with. Sad. Needs much improvement and thoughtfulness and efficient mgmt.

This was my first visit to the Arcadia location and it was just as pleasant and lovely as my other…read morevisits to the Desert Ridge location! The front desk staff were extremely inviting and offered me a beverage while I waited. My injector, Jamie B., is amazing! She listens to all of my concerns and gives me plenty of treatment options. Plus, she is mindful of cost. It's super comforting to know that she's not only looking out for my face, but my wallet, too! 10/10 recommend!

I had my first PDGF treatment with Kelsey and had such a great experience. She made me feel really…read morecomfortable from the start and took the time to explain everything clearly. I felt confident in her recommendation and trusted the plan she created for me. Excited to see my results--highly recommend her!

Everything!!!!! From start to finish. Professional and results are fabulous. Can't wait till next…read moretime.

"I recently received filler treatment from Jacqueline, and I couldn't be happier with the…read moreexperience! She was professional, knowledgeable, and made me feel completely comfortable throughout the process. Jacqueline took the time to explain everything clearly and ensured the results looked natural and balanced. I'm thrilled with the outcome and highly recommend her to anyone considering aesthetic treatments!"

I highly recommend Samantha! She is amazing and has really helped calm my acne, recommended great…read moreproducts for me, and is just a pleasure to be around.

The whole open community aspect of getting a facial would be something to get used to. I'm used to…read moremore of a spa like environment and for the price of their facials ($150) I would expect a higher end experience, not sharing a seat just like a great clips or barbershop. The facial massage is excellent but they no longer offer mini treatments or packages so the only way to get a facial massage now is to book a full one hour facial.

Kristin and Kristen are exceptionally talented experts in their field. As saturated as the…read moreaesthetic /skincare business is, it can be very difficult to find a match that's best for your needs and personality. They both listen with care and deliver on results. They find the process that's best for your comfortability and skin type. They have my ultimate trust! The staff at Uptown is amazing. All are helpful and professional. I can't recommend this business enough.

I'm very impressed with the owners ability to re-do my lash lift +tint for free and completely…read morerefund me. Amazing service on her part! She did a great job, nothing burned and I felt comfortable the whole time. However regarding the result of the product, I can't say I'm too happy with and probably won't return.

Tana is great! She listens & works quickly to help you! I learned so much from my visit with her.read more

What great service Derrick took the time to answer my questions, he was professional awesome doctor…read moreI highly recommend their services Cassandra