We sold our parents vehicle at this location. The process was rough - the communication was not…read moreclear as to what documentation to bring or when to bring it. The offer email says one thing, but we ended up needing more documentation and having to make several trips to finalize the transaction. Don't try to sell your vehicle on a weekend, the banks are closed and CarMax doesn't communicate this or work with the lender to accommodate this.

I had a very disappointing experience at the Tucson CarMax location.Before visiting, I received an…read moreonline financing offer for a used Tesla with a $2,000 down payment and around 27% APR. Based on that offer, I went to the dealership expecting a professional process. However, once I arrived, everything completely changed. I was told that because I work as a delivery driver, their financing companies would not approve me and that they would absolutely not sell me the vehicle, no matter what. I even asked if adding a co-owner with strong credit and making a larger down payment would help, but I was told it would make no difference and that they would never approve it.What made the situation worse was the attitude of the staff and especially the manager. Despite my flawless payment history and proof of consistent payments, I felt dismissed, judged, and not treated with basic respect. The manager barely acknowledged us and made us feel like we were not even worth speaking to properly.If the online pre-qualification does not reflect reality, customers should not be encouraged to come in and waste their time. The lack of professionalism and poor customer treatment were extremely disappointing.

Bought multiple cars from Paul and Goliath. Absolutely awesome!…read more A few weeks ago - my 21 year old van died. I called Paul and asked if he had something. He gave me some choices, and one of his of his people came and got me with a Sienna. I drove it a while and ended up buying a great used 2017 Sienna! He made the sale this time before I set foot on the lot. I've bought many vehicles in my life. Goliath (Paul!) is the only dealer I've trusted. He stands behind what he sells. I will be back next time I or my family needs a car.

My daughter suggested we go to Goliath Auto Sales because of all the rave reviews. After my…read moreexperience there with Paul, I would never consider going anywhere else. The customer service is unmatched anywhere. Even after buying the car, Paul has been there to answer my questions and address any issue I think I have. The level of trust that I have with this company is above and beyond anything I've ever experienced.

Fantastic ! WB9PRG recommends this place…read more I bought 2 new helmets, and they helped me install the headsets on them . Thank you

Just want to give kudos to Adam and Ryan in the service department. I road an hour and a half to…read moreget my radio flashed. There was a bit of confusion about when it should be done, before or after amp install. Instead of telling me no and sending me on my way, Adam went online and researched the process, along with asking Ryan. Although Ryan stated that he had plenty of experience doing audio installations, he stayed open to new information. In the end, the service was completed and I was thoroughly impressed with customer service. Adam and Ryan are proof that quality customer service still exists.

Great experience working with Jerry. He found me a great vehicle on short notice and made the…read moreprocess very straightforward. Highly recommend him the next time you are looking for a vehicle. Professional, honest, and a pleasure to work with.

The idea of having to shop for a new car has always been overwhelming. Dealing with pushy salesmen,…read morefinance departments, stressful negotiations... Working with Jerry at Auto Executives made what I thought would be a dreadful process, into an easy and stress free experience. He was extremely knowledgeable and patient with every doubt, worry, and question I had. Unlike most salesman, he cared about getting the car that worked best for me rather then only focusing on his commission. I would recommend no one else but Auto Executives.

Jan 8, 2021 I brought my Hyundai Sante Fe in to replace the Regulator in my rear passenger side…read morewindow because it had fallen into the door assembly and would not come back up. I have been a customer of Prestige for over a decade, but have to go on record to describe the unprofessional way I was treated and the mechanical mistake that was made. The mechanical mistake that was made was that after replacing the window regulator, the rear passenger side door was permanantly locked. It would not open manually or remotely. I discovered this the next day and called the shop. The unprofessionalism came from the owner, Brad, who first gave me a hard time about asking to be driven back to my house while they had the car for the repair. He tried to use COVID restrictions and the distance as reasons why he was not comfortable with this. I found this unusual because he has had someone take me to my place of work and even loaned me a car for the day in the past. The other unprofessional behavior came when I had to make a second trip to the shop due to the mechanic's error and was told it was too late in the day to have that error corrected, so I had to come back a third time. The last bit of poor customer service came when Brad did not respond to my email in which I expressed my disappointment in his 'attitude' and also reported that the mechanic had left black marks/stains on the rear seat when he had the car to correct his own mistake. There was no offer to see the stains, clean them or discount the service. I will be looking for another place to get my auto service.

Working with Brad at Prestige Auto was great. He responded to my request for quote on a new…read morealternator, thru yelp, in minutes, even though it was a holiday. His price was on par with other private shops and about half the chain and dealer shops. He didn't try to sell me crap I don't need. But did do a complimentary point inspection, and noticed my brakes needed changed, which I was aware of but putting off. He changed the pads and when they found the rotors couldn't be turned, he put on new at cost so it would stay with-in his quoted cost. Overall, great experience and very easy to work with. Be aware that the sign outside if for Starr, same thing I guess.

great customer service and friendly people who are willing to help you out with your questions or…read moreconcerns

I've bought at least 10 plus UTV's from these guys since 2009. They have always been good to me…read more Their service is awesome as well! They have a lifetime customer with me.

I've called and visited a total of 4 times to get a small estimate on my car to replace a valve…read morecover for a power coated one. I have yet to get the quote but based on what I'm reading I bet it won't be less than $2000 at least. My dealership won't do it for whatever reason even when I bought the products and car from them. This job should be at least 2 hours to do. So at $200/hr which is high imho, I would be willing to pay that but I don't know what they would charge since I haven't received a call back and i have reached out 3 different times and 1 person visit just to be ignored. (Oh so and so isn't in but they will call you back.) It seems they want only high end custom jobs. Nice looking place though.

Purchased a 2019 Porsche 991 GTS 4 Targa from Curtis at Crown Concepts sight unseen, the car was…read moreEXACTLY as described. Excellent dealer that provided excellent customer service. Would highly recommend! A +++

I have the good fortune of owning two Honda vehicles. I purchased a gently used car from AutoNation…read moreHonda and get my car serviced at this location since they sold me a forever car battery in 2019. Before moving to Arizona, I was under the impression car batteries would last for 3 to 5 years because that's how long they lasted when I was growing up. In Tucson, the heat shorten the battery life significantly and so the forever program means they replaced the battery every other year, and I schedule an appointment for a new one. On this particular occasion, I brought my car in to get serviced as there was a recall on the fuel pump for my car and I was able to schedule an appointment at the day of my convenience. In the past I could work in the Customer Service area as they had a desk so you could set up your laptop at work. This day they ordered me Lyft to take me home, since the job was to take 4-5 hours. I was sent updated photos by text on the status of my car and a multi point inspection summary. After picking up my car, they actually called saying would I be interested in selling my car cause they wanted a car just like that, hoping to get me into a nicer newer one.. in the past when I have had to wait they have ice cream in the lobby for free for patron so silly as it may seem I always seem like excited to see that ice cream cooler. John and Corey have always been very nice and professional in the service department. In the past with other dealerships I dreaded getting my car serviced but here they really want me as a customer for life. The employees are sure to make sure I've been helped.

Unfortunately, my wife was talked into buying a "lifetime" battery from the dealership after the…read moreoriginal one wore out. Since then, it has been replaced twice with what they now claim were 40-month batteries, yet each one lasted only about a year. Now the dealership says they will no longer honor the lifetime warranty and that we'll have to buy a new battery next time. It's extremely disappointing to see a Honda dealership in Tucson rely on practices that feel misleading and take advantage of customers.