Even though I had a level concrete pad poured, trying to line up the 8 X 15 Lifetime shed will take 3 men at least pulling pushing and centering. The 2 back panel walls are the exact same as the side walls, the side walls all have a notch cut out at the center top of each panel, since the panels are all the same YOU WILL END UP WITH 2 HOLES IN THE BACK TWO PANELS at the top of each one, thus you have 2 holes already designed into the shed, why? You have to tape over these holes, and now it looks like crap, and these holes will have to be addressed over the "Lifetime" of this poorly designed shed. When I got the shed, it had 2 damaged pieces, I called, they sent out the 2 pieces, one was completely wrong that belonged to a completely diffident shed, yes, I gave the model and product ID code correctly, thus whoever pulled the reorder was wrong. As the shed was already started, I just used the dented roof panel on the backside. For the price, its a horrible and damaged shed that should be resigned from the bottom up. Seriously, think about other companies. Warning. read more

Purchased an ice chest from them. This is one of the best chest's I have ever owned. Great for this price point. I also have a couple of their small folding tables that worked great for camping. read more

I purchased their Convertible Bench - Very solid, but.... Caution when purchasing. My lightly used bench spent most of the time in the sun at the front door. The slats began to warp - 6 out of 8 of them. Unfortunately Lifetime won't warrant the slats from warping, or the engineered design that allows them to lift over time. The warranty only covers manufacturing errors (not inferior materials, or bad design) and welding. Their answer to my warranty claim was - it only covers 2-years (not longer than MY lifetime), so I have to purchase replacement parts. The name 'Lifetime' isn't really. read more

Lifetime Products - Sporting Goods Near Me - Clearfield, Utah

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I purchased a Lifetime 8'x10' shed from Costco way back in June of 2014. Just recently, I noticed that the translucent ridge panels had begun to leak after 10 years of ownership. I called Lifetime customer service to place an order for the parts needed to make the repair. The service representative told me that my shed was still under warranty! Within 2 days, I had the replacement panels and screws needed to repair my shed At no charge! I am so impressed that Lifetime made good on their product and I would not hesitate to recommend their products to anyone. Thank you Lifetime! read more

Lifetime Products - I added the silver roofing tape but it was not really necessary. - Sporting Goods Near Me - Clearfield, Utah

I have been using folding tables from Lifetime for a number of years. They are super sturdy and fold up beautifully. I am very happy with their products. Secondly I recently had a question about a replacement part for a table snap to hold the legs in chen folded. I used their online question form. I wanted to ourchase these parts. A few weeks later, I received the parts in the mail. I am so happy. These tables have a lot of life in them. I plan to use them for years to come. If I need more, I onow what kind of tables I will purchase and where from. Thanks! A happy customer Check them out at www.lifetime.com read more

Amazing products! We have several tables and just bought two Kayaks. Really nice design

Customer service is the worst. I called in to pay for an invoice (for replacement parts) and the guy there let out the biggest sigh as if he was bothered that I called in and bothered him. Then he just stays quiet on the line until I said hello? And he yells back saying he was working on my request. He didn't even ask me for my info, I don't know if he even pulled up the right info, he asked for my payment info, asked me to repeat myself 3 times because apparently he has system issues, and then he said ok I'm done, I said thank you and he said "uhhh hmmmmm" Wow I think I was confused and shocked at how horrible this customer service rep was. It really shows how the employees are the face of the company, and now when I look at my kids $2500 swing set all I think about is this guys and his messed up attitude. read more

The people in the store were very helpful. And were very knowledgeable. I was buying items for a nonprofit to present as prizes so I needed a good price. And they met the challenge. A great product at a reasonable price. read more

Over the years I've gotten some of the Lifetime Products due to the name, expecting it to last a lifetime. So after awhile like everything they break. So I contact them in regards to them and they are horrible. After a long process of verifying the item and the broken they state they will send the actual item that broke, nothing else. Not a big issue if one knew how to install it. Then now due to COVID and insulation on a cooler took 3 months to arrive without any follow up or any information. read more

Lifetime Products - Compost tumbler - Sporting Goods Near Me - Clearfield, Utah

So nice to see a company making products in the USA! The fact that the cooler is bear resistant was great too. I went to the retail facility and got to see all the products they are making. I've used the cooler on 1 road trip and it handled everything just as I expected. Great work everyone. I'm never buying a Yet1 product again. Stop sending your goods to China! Buy American. read more

Lifetime Products - Sporting Goods Near Me - Clearfield, Utah

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Lifetime products has excellent customer service. I purchased a children's folding table and accidentally broke a plastic clamp which holds the legs while it is folded. I contacted their customer service to purchase a new clamp and they informed me they would send me a new clamp free of charge. A few days later the clamp arrived via FedEx. Wow how nice was that. Hats off to Lifetime products for remembering what customer service is about. Thank you. read more

Big fan of this company!! I bought a Lifetime Kayak a few years ago and one of the handle tie downs broke. I emailed customer service and they responded immediately, sent me FREE parts. Even the right rivets and instructions. I made the repair myself and it's perfect. I immediately went out and bought another Lifetime kayak to match because I was so happy with the product, company and the people. Thank you!!! read more

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Purchased the Lifetime adventure castle playset. A few things to point out about this product and company. 1) Product takes about 15 to 20 hours to assemble. It is five large boxes and about a 1,000 bolts. Certain steps definitely take two to three people to assemble the product. 2) The directions are very good and pretty easy to follow. 3) The product is sturdy and as advertised, and is a good value bought through Sam's Club. 4) The only reason that I am giving a negative review is that I can't get anyone to respond from the company regarding the four missing anchor posts that were not in any of the boxes. I left several messages, emailed and texted them. No response back, so I will have to fashion my own anchoring posts. Thank you. Chad read more

Bolts don't fit for basketball hoop and customer service is difficult to get ahold of and unhelpful when you do

life time products do not guarantee anything. What a joke. Life Time of Problems. In February I brought a Resin Outdoor Garden Shed that was torn open several times, no matter what locks or wood was screwed across the doors. With in 2 months of assembling and locking up Camping gear, tools, supplies and materials. The first time all the windows were smashed in and the doors ripped open with a lock still locked on. Camping gear gone. Wrapped another lock, breoded up the windows and door with 3 inch screws and wood across the everything. 4 weeks later, hit again, doors torn open, 3 weeks hit again. everything stolen, nothing but problems. Best of all You don't stand behind your product. You suck and your product sucks hard. Home Depot said it was the company "Lifetime Products" responsibility, Life time Products said it was Home Depots Issue. No one cares least of all the company LifeTime Products. You have no honor and should not sell products you do not back up. read more

Absolutely super customer service. We've bought (2) matching kayaks and, unfortunately, both were missing parts. Called customer service and they were helpful, quick and immediately got our parts in the way. Super friendly service people. A refreshing difference from most customer service encounters. We love our kayaks. Great products with superior features. We looked at several, but even at a much higher price point, did not find other ones that had built in scuppers on a sit-on-top. read more

I have always been very impressed with this company. I have bought many items from them (Kayaks, garden beds, shed, basketball stand, picnic table, other tables). I have enjoyed all of their items. We have had a couple issues with products, but Lifetime has been quick to respond and help out. We had a handle tie down break on a kayak (after 3 years). They replaced it for free, no questions asked. Recently my child took off and lost the cap that went to the basketball stand. I called the company and they mailed me another cap for free. I was surprised that I didn't have to buy the part. I would definitely recommend buying from this company. read more

So the name of the company is called Lifetime, my metal swing set (the welds) broke after only 3 years. I called customer service and had to pay $100 for a new part. For starters, how after only 3 years they won't replace the part for free? So I order the part and went to pick it up on a Saturday and arrived at the store at 12:15 pm to find out that the parts area closes at noon.... on Saturday? Why even open that day at all!?! So 4 days later (today) I called customer service to verify the part was able to be picked up and the my wife could go get it. (We live an hour away). The customer service rep said that everything was good to pick up. My wife drove out to pick up the part, only to be told the part was on BACK ORDER!!!!!!!! Are you kidding me?!? This company is a joke! I will NEVER buy anything from Lifetime again!!!! read more

We purchased a Lifetime 8x15 shed from Costco. We used the assembly service in the owner's manual to do the assembly. We are so pleased with the service. The men that were assigned had experience, were professional, courteous, personable, on-time and work effeciently. We expected the project to take 2 people about 6 hours, but were pleasantly surprise when the shed was assembled and ready to go in just over 3 hours. We would definitely use the service again. Well worth the money. read more

I own a shed, tables and chairs. they have all given me great service. recently had to call customer support for my shed and they replaced the part free of charge. Great company , great products. read more

If I could I would give them a negative 10. This was delivered to my home while I was on vacation. It has a huge dent and the sides are scratched and dirty. My purchase said they call before delivery and require a signature. This didn't happen. My son was home when it was delivered. To date any attempts to contact customer service have been futile. They do not return calls or emails. I'm not really sure what to do about this but I'm certainly furious about paying for a new kayak and receiving a used one. Please be careful when purchasing from this place. read more

Lifetime Products - I received while on vacation. This is how it was delivered. No response from customer service. - Sporting Goods Near Me - Clearfield, Utah

Great company stand by their products 100%. Had an ice dhest wouldn't close and they sent me a replacement as soon as available.

Excellent customer service. There were pieces missing due to shipping damage. They took care of everything quickly and without question.

Purchase: Lifetime 8X10 outdoor storage shed. would give less no stars if I could. A complete nightmare and waste of a lot of time and money. This thing would not fit together properly no matter my family and I, who collectively tried to assemble this twice (yes, we took it apart and tried to put it together again hoping to somehow manage to get it together), did. The walls do not fit together with the roof, leaving large gaps and rendering the shed useless, since things like precipitation, insects, rodents, etc., could easily get in. The plastic is cheap junk. Pieces broke off as we tried to screw this giant pile of garbage together. I've filed formal complaints against walmart and lifetime in the hopes to get some of my money back for this, since there is no way to return it now. DO NOT WASTE YOUR MONEY. It's not worth a fraction of what this rip-off brand and this retailer are charging for this garbage shed. read more

I had to pick up some products for a delivery. This place is very confusing and not alot of parking for large trucks! And there were cars parked in the spaces! LARGE TRUCKS NEED ROOM TO PARK! I had to disconnect my trailer just so I could have room! I hope that the company that I'm currently employed with doesn't send me here again. read more

Let me be clear in this review: we REALLY like the playset we got. We ordered the Adventure Tunnel Playset and I'm very happy with the quality of it. My low review is for the company itself. We ordered this playset during COVID, so waiting a little extra to receive it is understandable. However, the playset was missing a very crucial bag of hardware--hardware needed for the A-frame, so there was little we could put together without it. I attempted to contact Lifetime multiple times. Half the time, a computer would answer and hang up on me without allowing me to so much as leave a message. Another time, I was able to leave a phone number for a call-back, which I never received. I was NEVER able to talk to a customer service rep. I called our local Lifetime store, and the people there were kind, though the physical stores do not sell the individual hardware packs. The person said they would put in an order for me with headquarters. I still have not received this order. I called back later for a tracking number, but the stores do not have that information, only headquarters does, and headquarters will not answer their phone or their email. (Note that earlier in the summer I did email them with a question regarding a different playset. It took them a MONTH to respond to me.) I was getting frustrated, because the pieces for this playset were sitting out on my lawn, killing my grass, and I was supposed to host a family BBQ for my son's birthday soon. So I called a different Lifetime store and learned from an employee there than headquarters was *purposefully* not answering their phones because of the surge in demand. You had to email them. I sent them ANOTHER email. (At the point of writing this, over a month since I first tried to contact them, I still have no received a single response from Lifetime.) We did, fortunately, contact a distributor and get the parts we needed! But Lifetime's customer service may be the worse I've ever encountered, and that's including UPS. Great product, though. read more

BUYER BEWARE!!!! My son purchased a basketball hoop from the company. It was supposed to be a graduation gift. He wanted to put it together himself. Today we already went to Home Depot to pick up bolt nuts that were missing. Only from him to work on it for 3 more hours to realize that there are now 5 more pieces missing....smh.....They don't answer customer service calls either. DO NOT BUY FROM THIS COMPANY UNLESS YOU'RE PREPARED TO BE COMPLETELY DISAPPOINTED. read more

Customer service is horrible. Took MANY attempts to reach the store. Left many messages - none returned. After MANY more calls, talked with someone and gave details. They took my information and never called back. They do not keep good sales records either. Product is disappointing. Purchased Kayaks less than 2 years ago and one is already cracked, takes on water, and now worthless. Since it is on the bottom of the Kayak they respond with "damage is not consistent with a manufacturing defect". We take extra good care of our stuff and even protect the kayaks from weather. Never been dropped or even dragged across ground or sand. This is a weak part or a defect in material. They are not as "lifetime" as they advertise. I will not be purchasing another product from them and will be trying any other manufacturer first. read more

I bought a Lifetime 8 X 10 Garden shed about 5 years ago. The skylight or peak separated in the center in a few spots which caused minor leaking. I called them about it. The fellow that I dealt with did not ask me how old it was, where I bought it, copy of the receipt, nothing but my name and address and where to ship the new parts (no charge). I live in Canada and the parts arrived in 4 days. I am super impressed with their follow up service. I have not dealt with many companies that give this kind of quality service. read more

After voicing my concern, Lifetime made it right. When my wife bought two aiderondack chairs at Costco just over two years ago, I thought that the over $200 cost was high.... But if they lasted and were warrantied for LIFE, it would be ok. When I called customer service I was told that the warranty is only two years. I was steaming. However, I did receive a follow up call from customer service and they made it right. read more

Products are generally OK, but they are certainly not "Lifetime" as the company name might imply. Be prepared for a less than stellar warranty and repair process. read more

Great customer service. I have the Lifetime folding table that we set up and store away weekly for the past six years. One of the clips for holding the legs in the folded position recently broke. I searched for the replacement part on their website but without success. I e-mailed customer care with the product info and asked for the price for the repair parts. I received a reply the next day saying they would send me the parts at no charge. I received them in less than a week! Definitely will buy another Lifetime Products table when I need another folding table. read more

Lifetime seems to make a decent product, but customer service is not as helpful as anticipated. Received a Kayak for work anniversary gift (Selected from a gift catalog) and low and behold it had been damaged pretty badly when the bubble wrap was removed after the delivery truck pulled away from my home. Damage may have happened in shipping, or was screwed up from the Lifetime warehouse. Filed a claim with both companies and they have both refused to help. Lifetime was particularly dismissive and I am very disappointed in the service of both companies. read more

I bought a Daylight kayak from Lifetime. It was to be a starter kayak for my girlfriend. For a beginning kayaker, it will suffice, so I'm happy with their product. I'm even happier with their customer service. (I guess they've made improvements since the last reviewer wrote of his/her experience.) I called to order a part for my girlfriend's kayak. They offered to send it to me for free, not even a charge for shipping and handling. Makes an American proud that we can still manufacture something of quality and still offer exceptional service. Thank you, Lifetime. read more

I purchased backboard conversion kit 1044 and model 71526 backboard with goal. Let me preface all this by saying I read the instructions and I matched the parts to the parts list to ensure I was grabbing the correct parts. The first problem I had is that the conversion kit came with two left brackets and no right bracket. Lifetime shipped me the correct replacement part. Finally got around to my second attempt at assembly only to find that the axle that the rim mounts on was 1/4" shorter than what the parts list said it was supposed to be. Lifetime again shipped me out a replacement part. I received it, verified that its the length called out in the parts list, but after much struggle have concluded that another 1/4" of length would make it much easier to complete this step. I got the push nut onto the axle but it looks like its about to slip off. Just encountered my third problem. Tried to attach the extension arms to the backboard but the hex bolts won't fit all the way through the extension arms. The diameter of the bolts are not consistent throughout the length. I have an old and somewhat similar Lifetime backboard and goal that I'm attempting to replace. It has the same extension arms. When I grab the old but somewhat rusty bolts from the old unit, the bolts work fine so I will just use those. Not good if you don't happen to have an old unit you are replacing. Lastly, don't be fooled by the name "Lifetime Products". Yes, the old unit lasted over ten years, but the reason I'm replacing it is that the plastic (acrylic?) part of the backboard started to come loose from the frame and rattle every time a basketball hit it. I don't know where the products used to be made 10+ years ago, but now they say made in China. Perhaps this is why the quality control is poor. read more

Although customer service was awesome when I had a complaint, I cannot increase to 5 stars. Although the replacement lid with new reinforcement made it through the summer without warping, the replacement bent corner piece warped again. All in all, much better than before, but still not 5 stars in 115 degrees. read more

I've had to work with LIfetime several times over the years and I have always had a good experience. They sent parts free of charge that I damaged and overnighted parts for a birthday. They truly know what customer service means. read more

Please don't make the same mistake we did, by purchasing a Lifetime self assemble shed. The whole thing was a nightmare. Bad instructions, The scores of bags of screws and parts were poorly labeled, not labeled at all, or parts not matching the screws on the instructions. It seemed to be of shoddy construction as well. What should have taken less than 5 hours, took more than 3 of us over 12 hours. One of us is an engineer, and the other 2 business owners, so we are not particularly stupid. Things that could have helped would be some color coding on all the parts and screws. We finally got the last parts on, but do you think the doors shut. NO! That being said, spend the extra money and get a tough shed. They are great and have it assembled in a few hours. read more

Just purchased a portable basketball hoop to work on my b-ball skills, and look like a champ in front of my wife and kids. Loving the set up, even though you have to assemble it yourself. The quality and craftsmanship seems solid but only time will tell. Love their products! read more

I bought a Lifetime Tamarack Angler Kayak secondhand that was missing the deck hatches, but thought they'd be easy to replace through Lifetime, Amazon, etc. However, I couldn't find the right size online anywhere. So I emailed customer service & sent photos and asked if they carried replacements that I could purchase. I got a reply the next day saying they would send them to me at no cost. That's the kind of customer service you just don't see any more these days. For my next kayak, I will definitely look at the Lifetime ones first, knowing that they stand behind their product. read more