Pool management! all that is important to them is making money on swimming instruction. Total…read moredisregard for members taking water aerobics classes in evening.First told we had to use one lane in lane pool because the therapy pool was for swimming lessons. Now they bring the students into lanes stand next to water aerobics instructor and yell over to the next lane . Total disrespect for the instructor and confusing for me taking class. The greed is what I am most offended by total disregard for members taking water aerobics. We are made to feel like we are pests for wanting a class. The pools are beautiful and the reason I stay but this is getting out of hand

I've been a member for two years now. It is a nice area with recently new machines. The ladies…read morelocker room needs to be revamped. It's dingy and dark and constantly crowded. A bus pulls up and drops off a lot of Asian ladies who quickly take over the locker room. They talk loudly in their native language and think nothing of being totally nude. It becomes sweaty and disgusting and I can't wait to leave. I'd come at a different time but am unavailable at night. Thinking of finding a new gym

Went all the way down to join the club and Frank was extremely unwelcoming, so I will not be…read morejoining or coming back to that club...ever **Thanks for your response Andrew and thanks for the invite to keep MY review up. You need to get the facts straight first before you jump the gun on how friendly Frank was to me because that's simply NOT the case... My ID is 100% valid. Im retired like I told him several times This is what I clearly told Frank a year ago and he said that it was" no issue at all" ..So I ended up coming back to the club a year later to finally join up. He asked me for ID which I showed him, then he started to say oh didn't you come in here a year ago etc, so I said yes I did. He then tells me "oh your ID says retired you can join at the full rate" and "I told you last time that im not giving you the discount we offer ...(that's not true at all ), What he said was that it was NO ISSUE".. He started to examine my ID, hold it up to the light literally about 5 different times ,,,Not sure what that was about...I said Frank, " WHAT ARE YOU DOING WITH MY ID- YOURE EXAMINING IT LIKE ITS A FAKE $100 BILL OR SOMETHING, I said is there an issue?????..and he says " OH NOTHING I WAS JUST LOOKING AT IT. He then continues to say he's not giving me the discount and he told me this last year. I said NO PROBLEM...I was leaving, asked him for my ID back, and he started taking pictures of my ID with his phone... Maybe you can clear that up for me Andrew..what was that about after I said no problem and was clearly leaving the club with my coat on. Why did he start taking pictures of My ID? I mean I could care less that you or him think my ID is not valid, I could care less about any discount, or joining your club..Thats not the point at all.. I just didn't appreciate the way I was treated..PERIOD. Its really as Simple as that..I hope this clears it up for you. My experience was not good.

I have been a member of this gym for more than ten years. However, in recent years I find myself…read moremore in agreement with Eliza G (Jun 9 25) who wrote: they only care about money and don't take members seriously. I had questions regarding options and changes to my membership and the manager Frances Frierson gave me a song and a dance "we'll get back to you". I waited several days, then went again in person and still could not get answers. Based on their their lack of caring regarding a member who still was looking to keep a membership, I decided to cancel instead-- why should I be loyal when they obviously didn't appreciate my long time membership and recommendation for them?

It's not the flashiest gym around but damnit it's my gym. E.S por vida. --------------- -------read more

Hometown gym with a old school vibe. Has everything you need to hit the goals you are striving for…read more Owners and employees are great people.

It's a very small gym. Staff were very friendly, but there is barely any equipment and again, the…read morespace is tiny and cramped. The membership is $50 a month ($57 if you include all the fees) which is so outrageous to me and that doesn't even include classes? I don't know, I was very excited by Femme being a women-only space, but I feel like they're abusing that to up-charge women for a gym I wouldn't pay more than $30-35 with their offerings. I would definitely consider returning if they lowered their prices. But compared to other gyms in the area, this just doesn't make sense financially.

I used to come to Pham all the time when I used to live in the area. I went here for a few years…read moreand enjoyed how protective they are of keeping this women's only environment. Even with the delivery man or with workers who came to fix issues within the building. They were very good about making sure everyone felt comfortable. I did have some issues where the paperwork and the specifics of my contract. We're not always honored. For example, when I moved away, they were trying to charge me however, I had to point out to them a couple times that do the distance I was moving away as per my contract I shouldn't owe anything else. Now it would have been ideal if these were things that they were aware of and not things that I had to remind them of. But overall, I had a very positive experience here. I think if they had increased their hours or offered a more varied selection of gym classes, they could really open up anew Market here.

Five star service it is a very positive atmosphere everybody so helpful the therapist is in contact…read morewith my doctor often to tweak my progress

I've been going since the beginning of the year and I couldn't be happier. The gym is clean and…read morewell maintained. The staff is so friendly and very helpful, and it's not crowded. Although it's part of our apartment complex, it's open to everyone, not just residents. Although it's smaller than the big chains, the gym offers quite a bit: a sauna, a nice variety of machines, free weights,etc. Also included with the membership are yoga and Zumba classes. You really can't beat it.

Only my second day here. Actually I was only there today for ten minutes so it doesn't count. I…read morebooked a court yesterday for today only came in to do that and they made a mistake and didn't book it. So frustrating bc I forced myself to get up and show up. And I need to do specific things. 1st day they also made mistakes about training and other things. Sky tried to make it better and I appreciate her for that. But only two days there and already full of mistakes and apologies. I signed up for two years and I really really hope it wasn't a mistake. Everyone so far has been very nice. But if you're not giving me the right info...i don't know I'm frustrated And it's not 24 hours ‍‍‍

Unfortunately, I'm not God's favorite... so I have to work out to maintain my figure... which…read morebrings me to my 8 year rollercoaster of a relationship with 24 Hour Fitness. I first joined in 2018 and it's sad to see how downhill the corporation has gone. The glory days ended shortly after the COVID pandemic. Since then, they've closed over 7 NJ locations, cut down opening hours, cut down on group classes, removed towel service, and have limited sauna and pool hours. I understand that it took time for gyms to recover and get back into full swing. But it's 2025 now. There's way too much competition in the fitness industry for 24 to be operating the way it is. I switch between the Paramus and Englewood Cliffs location, but I prefer this one since it's much bigger and has later hours. My biggest ick? The gym is not maintained well at all. Machines, equipment, hand dryers, and bathroom sinks are broken down for months. Dumbbells and plates are scattered everywhere, which is not 100% the employees' fault. There's a constant foul smell in certain areas, most likely due to broken pipes. The entire facility needs a deep cleaning from head to toe. What are we paying a maintenance fee for? Come on... Putting the negatives aside, there are some positives. *The Paramus location is spacious and has two floors. *The floor has all of your basic equipment: treadmills, bikes, stairmasters, squat racks, barbells, benches, dumbbells, kettlebells, TRX, cables, and machines. I can recommend this gym for beginner to intermediate lifters. It's not a bodybuilder or powerlifting gym. *Their Zumba classes are SO MUCH FUN. Don't judge a book by its cover... get in there!!! Take Lucia, Lynn, or Melissa's classes. Check the website for the full class schedule. *There's a basketball court, pickle ball games, and a racquetball court. *They have a sauna, steam room, pool, and showers with limited hours. I only use the sauna and it's relaxing when it's not super crowded. *My membership allows me to have access to other regional locations as well as bringing guests. Pricing is a bit all over the place. It all depends on when you join, what kind of membership you have, and what sales/promotions are going on. Some members pay $24 or $34 a month, while others are paying $54. It's best to ask the front desk what the lowest rate is. Overall, it's not the worst gym in the world. It gets the job done for my fitness routine. I just wish the maintenance was a lot better and that they would have later hours. Honestly, I've been thinking about finding another gym. If it weren't for the friends and community I've made and my lower price rate, I would have left awhile ago. I'm willing to spend more $$$ on a membership for a much better experience.

I loved this gym for a while until yesterday. I go in and the girl tells me that since the location…read morewasn't my home gym I, a Black Card member, would have to pay an additional fee to use the gym at this Hackensack location. This is the only location I ever use and the reason it had Hoboken as my home Gym is because I signed up online and that's the one it chose. Then she couldn't help me at all and told me I would need to call or go online so that means I got up, got dressed and then drove all the way over there for nothing. It's like they either hire these young people who have zero clue what customer service is or the company itself doesn't know. I am so disgusted and even though I eventually went online to change it, I'm really rethinking if I want to continue going. They also made the gym recently overcrowded by allowing teen to use it during the summer which is also super annoying. I was looking forward to my summer break as a teacher finding a time when the gym is quiet but that's gone now too.

1. Staff doesn't clean they socialize (if you see a hair tie on the floor, you will continue to…read moresee it for a week) 2. Tanning booth always has a screw sticking out holding the handle. (This has been something I have complained about numerous times for the past year and a half) 3. I had a billing issue, so I called to have it rectified. Staff member who refused to give her name didn't resolve the problem- and when I asked for the contact details for corporate, she said there aren't any!!! CUSTOMER SERVICE IS TERRIBLE!!! 4. Girls wear tube tops 5. I have stood in line for help while the staff stares at women, to the point I had to interrupt his stare, in order to be helped. Management clearly needs to worked on and their staff is worst than the management!