I had a horrific experience with this gym and I honestly wish I had read Jalisa's review beforehand because there were so many overlaps. I was on the fence about equinox. I typically pay $150/month for my gym memberships but this place didn't seem worth the money. I told the sales associate that I was skeptical of signing a year long contract from the beginning. When it was just me and her in the office she sold me dreams, making me think that I could sign up for a shorter month-long period before fully committing. I went in to do an in-body scan one day and while I signed in at the front desk they slipped in a year long contract. I never received a copy of the contract nor was I aware that I was committing for an entire year. Previously, the associate told me to come in and try it out for a month "you have nothing to lose," were her EXACT words. A year long contract for a $170/month gym that you can only leave if you move, become disabled, or die, is something to lose in my opinion. Anyways... I sent a text to the associate after my the first in body scan meeting and I explained that I would no longer be going back to the gym. I decided to text and not go in person because I knew they would try to convince me to stay. In response she proposed I freeze my membership. Why would I freeze a membership to a gym that I decided not to go back to after day 1?? When she realized I was not budging, she asked to talk on the phone. The phone call vibes where off, I could clearly tell her manager or someone else was in the room with her because she began denying everything we talked about in her office, saying she never would have told me that I was only signing up for a month. I decided to record the conversation because I was tired of being gaslit. At one point she slipped up and used the same misleading language that she used with me privately "I told you you just get the one month free and then its the one year agreement." She said "AND THEN,"-- so why was she now acting like my expectations were completely unfounded??? Her tone was condescending and I grew frustrated because it was her word against mine at that point. I continued to assert that I was not interested in staying at the gym and every assertion was essentially met with "well that's too bad." Mind you, I hadn't even used the gym at this point, I went in to do an assessment and then I never went back, so I was confused as to why I was having so much trouble leaving. I decided to go into the office and speak directly to the manager. She asked me why I didn't want to stay and I told her that, especially after this experience, there was absolutely no way I would feel comfortable at this gym. After some arduous back and forth I was thankfully able to fight my way out of this nightmare. A gym membership is a big commitment both financially and socially. I was looking for a place that I felt comfortable in and motivated to go back to. I personally would not recommend this place based on my customer service experience, but I guess if you go in and plan to use the gym without interacting with staff, then this might be the place for you! read more