To whom it may concern; We are founding members of the…read moreMontvale New Jersey Lifetime Fitness. We've have enjoyed the club for over 12 years. We know that we are paying a premium price/dues and felt that the facilities and service were worth it. However, things have changed over the past few years. The bottom line is that we are still paying premium prices, but no longer getting premium service. We used to refer all of our friends to this club, but in good conscience we no longer refer. The machines are not well maintained, and when one is taken out of service it can take 4 to 6 weeks to repair. A number of the TV 's around the club have faulty feeds so pictures are intermittent. Many of the screens on elliptical and treadmills do not work. This situation has gone on for over a year, and management has been informed many times over these issues. The club has oversold its membership so that parking is a problem. Aurora classes are always waitlisted. I utilize your personal training services weekly and most recently, I spoke to the General manager, Dominick Delli Paoli, about a situation that has persisted for years. I am referring to classes that take place in the middle of the exercise floor. The instructor, Micah, blasts the music so loudly that I can't even hear my personal trainer and the sound is so loud that it is offensive. She lowers the music when she is giving her group instruction and then returns to the blasting music. I've spoken to management during the year and nothing has changed. Yesterday, I went to Dominick's office to request that he has the music lowered. I was shocked by his response. When I explained my request, he replied,"I will not do that!" He was rude and dismissive. I am stunned that the General Manager of an upscale club be so rude to his members. He sat at his desk and did nothing. I went back to my personal training very upset to be treated so poorly. We would like nothing more than to see this club return to its former excellence, but it's hard to believe that could happen with this current general manager. Respectfully,

I have been going to this gym for years. Over the course of time I have seen the quality of care…read moredeteriorate. 1. They continue to admit members when they have filled the gym with pre-existing members. Often times I found myself waiting for 1 of 45 treadmills to be available. 6 of them would probably out of service with no warning sign on it. 2. As far as the sauna, be prepared to be joined by 15 men. 1 of which will be taking a business call. 3. You will see a 45lb dumbbell placed in a 15lbs dumbbell spot on the rack because people don't understand how to put things back. 4. Lastly, their locker room is disgusting. My friend got Plantar Warts walking once barefoot. Towels are everywhere, locker room attendants are hitting their vapes. End of story, It's not worth the monthly payment unless you will be going 5AM-7:30AM or 7:30PM-10PM due to crowdedness.

We booked a private class and it was so much fun! Arrive early so the staff can make sure you are…read moreall in the proper harness and comfortable before you get started. I had so much fun. The instructor explained every movement to avoid injuries and we just had a blast! We laughed so much but also felt like we got a work out in. Definately broke a sweat. Would def recommend!! 10/10 experience. Plenty of parking too

Came here for a beginner bungee workout class. Having not exercised in a long time I thought this…read morewould be a great alternative to try to get some fitness in while doing something fun. The benefit to doing these kind of classes is that regardless of age or fitness level you can go at your own pace. The location is easy to find a strip mall with ample parking. I was very lucky in that the instructor told us some classes are completely packed, but this whole studio was basically ours with only myself, my friend and two others. Turned out they had traveled an hour to get there because of this type of class. The small group setting made it much easier to maneuver around when trying to learn different moves on the harness having plenty of space around you. Once we figured out how to get into the harness, it was just about getting comfortable and learning some basic moves. Once you realize that you literally cannot get hurt it's time to let loose. Given this is my first time, it took a little while to figure out how to maneuver around. I thoroughly enjoyed it, and did some spinning and a handstand!! I'm actually extremely sore due to the burpees and squats and can't wait to go back. They have packages or what I did is sign up for a single class. No commitment and with that one first time you get a second one included. I think that's very smart as it does take a minute to get a hang of this so you get another try at it. They have classes during the day and early evening so you can fit it in around your schedule. Keep in mind they are closed between Friday evening and Saturday.

Huge array of equipment, as well as many treadmills and bikes on the upper level. Staff is usually…read morevery friendly, but I feel like they have a new staff member every other week, a bit suspicious. The major reason I'm leaving a three star review is because of the crowd. The crowd is kind of gross. People are rude, curse, and never clean up after themselves. Water bottles left on the ground, reserving a bench with a towel for 15+ minutes (seriously?), etc. Besides that, I don't have any complaints. They have all the machines you could think of.

This club's management team is not responsive to the needs of its membership. The club does not…read moreprovide adequate equipment, therefore, members purchase what they need in order to participate in classes. The amenities that use to be offered have decreased over time. Classes are canceled frequently with little or no notification.

The Yelp reviews had me reticent. I work up in this area a few days a week with my home center…read morebeing in central coastal NJ. Dara was the best!!! The equipment all worked, fellow patrons were courteous, and the hydromassage was a great ending for me. Looking forward to tomorrow!!

Honestly this is one of the best planet fitnesses I've been to in NY. People put back their weights…read moreafter they're done. The machines worked. They had a hack squat machine which is rare for a PF. The locker room was clean and people genuinely looked like they were enjoying themselves. Granted I went at 2pm so maybe that is low traffic time. But if I lived closer I would def go here on the regular. I normally stay away from PF's in the nyc area because 8 times out of 10 there's always something weird happens. Or you can't use equipment because someone has taken all the dumbbells for themselves while commandeering the squat machine. Or a machine is broke or it's super crowded. But this location in New York I def recommend.

I was looking for a new gym after my previous gym closed down and came in for a walk-through…read more Brendan gave me a thorough, detailed tour of the facilities and answered every question I had with confidence. When we concluded, Alan added a personal touch and got to know me a bit making small talk. I left the building feeling confident in my choice of gym. Great service deserves to be celebrated. Five stars on sign-up.

The gym is clean and has a bunch of new working machines and equipment, but it is not…read morefemale-friendly. There is one hook for a towel and nothing else in the showers, so you'd need to put your clothes on the ground; gym and clean ones. There are no benches or garbage cans in the shower areas either, so you'd need to use the garbage can over by the entrance to the locker room if you need one. There's one tiny aircon hairdryer for the entire locker room, and if you have any kind of thick hair, it's not going to work at all. Good gym for working out, no bueno if you need to wash off after it.

Been a member of 24 Hours for several years and prefer their Ramsey location for many reasons. Not…read moreonly is this gym a great place to workout, the staff is always very friendly, helpful and supportive. If you're not a member, make the commitment TODAY and join 24 Hour Fitness in Ramsey. Pictures with my gym buddies included.

What the hell?????…read more It takes a significant effort to leave my home at 4:30 AM to get to the gym by the opening time of 5 AM. For this facility to not be open by opening time totally ruins the amount of time I have to work out. Unacceptable. The issue here is that I plan my day around when this location opens, which is 5am, and when it fails to open on time, my workout is ruined. 15 minutes means a lot when you have limited time in the morning. Many others simply left and did not wait.

Great gym and a great atmosphere. better than any other in rockland county. I can guarantee it's…read moreworth every dime.

Deepest Gratitude to the Powerhouse Gym Staff To the…read moreManagement & Staff of Powerhouse Gym, I am writing this letter to express my deepest gratitude for the incredible care, professionalism, and swift assistance your team provided me during a recent medical emergency at the gym. When I suffered a pinched nerve that suddenly affected the entire left side of my body, the symptoms were alarming and made me feel as though I was having a stroke. In a moment that could have easily become overwhelming, your staff stepped in immediately with exceptional calm, efficiency, and compassion. I want to extend a special thanks to Tristan at the front desk, who responded without hesitation. He helped me sit down safely, immediately called my wife, and stood by my side the entire time to ensure I was okay. His presence and constant reassurance meant more to me than words can express. I also want to thank your Manager, Nicole, for her rapid response and dedicated assistance in making sure I was completely safe and looked after. Last but certainly not least, my sincere thanks to Jerry at the front desk for jumping into action right away and bringing me water and Gatorade to help keep me comfortable. Tristan, Nicole, and Jerry demonstrated the highest level of professionalism, empathy, and duty of care. It provides tremendous peace of mind knowing that I attend a gym where the team doesn't just manage a facility, but genuinely looks out for the well-being of its members. In the event of an emergency, I know that I and anyone else in that gym are in truly safe and capable hands. Once again, thank you all so much for being there for me when I needed it most. With sincere appreciation and respect, John Fontanez

Jill is the best trainer ever! Kind considerate and very easy to deal with! She's been an absolute…read moreinspiration for myself and my husband! My body definitely shows the results of working out with her. She's truly an angel!

From the owner: First Class Fitness is a private, Personal Training Studio that represents the restoration of the…read moremind and body. Whether your goal is an intense workout, to learn a few techniques, or to refine your existing program, our trainers provide feedback and the finest in fitness education. Our goal is to help our clients stay motivated, focused and energetic. Come join us for an hour of one-on-one training at our beautiful boutique facility in Montvale. First Class Fitness also offers small group classes specializing in Spin, Step, Core, Stretch and Circuit Training. Please check our website for any changes to our current class schedule.

Now that I'm on year 2, OTF Montvale is still a great option for those looking for some fitness in…read moretheir schedule. They've had some staffing changes as of late, but as long as you remain consistent, you will continue to improve your fitness. Some will question their $189 monthly membership (for unlimited classes) compared to a Lifetime membership. It's a little high, but I think it's worth the focused workout. When I feel I'm not getting my monies worth, I'll switch to a Drop or Lifetime membership.

I love this location! I was visiting the area recently and decided to stop by the Montvale branch…read more-- and I'm so glad I did. The building looks like a barn on the outside, which gives it such a unique charm, and the inside was super clean and really cute. The staff was welcoming, and the overall vibe made my workout such a great experience. Loved my visit and hope to be back

I recently received a pass to try the gym out. I have to say during my whole week there the…read moreexperience was nothing short of spectacular. The classes offered are tremendous, and far exceeded my expectations. Janice was amazing! The front desk and all the teachers were SO nice they went above and beyond to make us feel very welcomed in the gym, even learning my name-- I could really appreciate that. The facility is also clean, the machines all work, and never much of a wait for any machine. Love the sauna, steam room and locker room - again very nice, and above average. This gyms price point is just above others in the area but for what you get it's worth it. My only qualm -- when we went to sign up after our pass had expired and I have to say I was so disgusted with the service we received. I agree with a few of the previous reviews that the membership woman, Denise had one of the worst attitudes I have ever encountered in my life. I walked in the door and was so excited to sign up as we just moved into the area and I really needed a new gym to get back on track. By the time I was done I was rethinking the decision..She made me feel very uncomfortable. it was evident by her mannerisms that she just wanted to sign us up and get us out of there. Not one thing was explained in a decent manner, it was like we should of just known the terms and conditions of the membership-- any question we had were inept. She had a stank face the whole time. There wasn't even small talk like "oh, how was your pass" "what are your fitness goals" "how did you hear about us" nothing. It was so awkward, just dead silence and her gazing in frustration at the computer and at us with any question we had. Furthermore she gave us a hard time with the 50$ off promotion; even though the manger we spoke to on the phone mentioned it on the phone nonchalantly, so I figured it wouldn't be an issues. Boy was I wrong she requested I send her an email with proof, then when I couldn't find it she just FINE ILL JUST GIVE IT TO YOU and blurted out the new total. Overall signing up we felt patronized and looked at us as if we were incompetent. I wish i wouldn't have had that experience because besides that everything was great... i am SO grateful she wasn't my first impression because I probably wouldn't have joined. In an industry where people are coming in vulnerable and wanting to find a place to 'feel good' the customer service is imperative, it was severely lacking.

Gym is clean and the staff is friendly The saunas and steam room is a nice touch to this gym…read more Plenty of cardio machines