10 months ago someone left a review about the broken stair master and needing more and you said…read more"you take these concerns very seriously" ... how serious when nothing has changed 10 months later? I've been to other planets fitness locations that have like 5-6 working stair master's. This location can barely keep 1 working.

I just don't understand how anyone can workout, without being told you're slamming weights. I'm hip…read morethrusting 240 pounds. There's absolutely no way I can quietly place down 240lbs without a sound. My partner is lifting as well and he isn't someone to just slam weight for no reason. And it just seems very frustrating to work out here. We decided to try this planet fitness out because we go to the one in spring valley. Never had a problem: maybe it's just smaller and the sounds seem louder? But 10 minutes in my workout I'm being told I'm too loud. Ruined my whole mood for working out. Place is small. Just be mindful u have to hear the crickets.

I came here cause my brother wanted to check out this calisthenics fitness center. Marvin spoke to…read moreus and broke down the programs they offered and did a quick assessment to see where we are at physically. He was super courteous, friendly and informational. They offer programs for all ages using calisthenics. The facility itself is really clean and I could see myself as a future member

New pickleball courts are awesome! High ceilings, top quality, lots of space to play and well lit…read more Def recommend playing here and the gym is great as well.

Worst gym.. poor management, sauna and shower heads break often, and staff always cleaning on…read moreweekends at midday, moping blue stretch mats which stay wet for 20 mins, and using chemical cleansers in steam room and sauna.. good luck with that... look up "VOCs"..actually asked members to leave sauna so he could clean it.. or just comes in and mops around your feet.. classy or what? So many better options in the area. This place sucks on so many levels and feedback is perceived as complaining... no sense of "customer / member experience", whatsoever, which is a top down problem.. The front desk reception staff are all always pleasant.

The music that they play is equal parts deafening and horrible. Consistently. Not only that, I…read morewatched firsthand as the staff was beyond rude to one of the senior trainers in front of the entire gym. These are people that represent their business and they should really think twice. I will say, that it is the cleanest gym I've been to in quite some time.

I initially gave this gym 4 stars, but after months of continued disappointment, I've dropped it to…read more1 star. The place is filthy, with broken equipment everywhere. Almost every piece of cardio equipment is in some state of disrepair--missing buttons, exposed hardware, and treadmills that creak loudly or just don't work properly. As well all of the equipment is never returned to its proper location, dumbbells are in rooms instead of on the appropriate rack. Benches and chairs are moved throughout the gym and left in there and not returned. The weight plates are completely all over the place disorganized you can never find the appropriate size depending which section you are in and often have to search the entire gym to find what you need for your workout. On top of that, the entire gym reeks of marijuana. While it may be legal, it's incredibly unprofessional for a fitness facility. What's worse is that the strongest smell doesn't even come from the members, which makes it seem like staff are the source. Most times it's around the reception area and throughout the locker room which is smells as if a fresh ashtray was left behind. This has been an ongoing issue for months, and there's no way management isn't aware of it. Yet, they seem to do nothing to address it. I expected better, but it's clear there's no effort being made to maintain a clean, functional, or professional environment. Very disappointed.

To whom it may concern; We are founding members of the…read moreMontvale New Jersey Lifetime Fitness. We've have enjoyed the club for over 12 years. We know that we are paying a premium price/dues and felt that the facilities and service were worth it. However, things have changed over the past few years. The bottom line is that we are still paying premium prices, but no longer getting premium service. We used to refer all of our friends to this club, but in good conscience we no longer refer. The machines are not well maintained, and when one is taken out of service it can take 4 to 6 weeks to repair. A number of the TV 's around the club have faulty feeds so pictures are intermittent. Many of the screens on elliptical and treadmills do not work. This situation has gone on for over a year, and management has been informed many times over these issues. The club has oversold its membership so that parking is a problem. Aurora classes are always waitlisted. I utilize your personal training services weekly and most recently, I spoke to the General manager, Dominick Delli Paoli, about a situation that has persisted for years. I am referring to classes that take place in the middle of the exercise floor. The instructor, Micah, blasts the music so loudly that I can't even hear my personal trainer and the sound is so loud that it is offensive. She lowers the music when she is giving her group instruction and then returns to the blasting music. I've spoken to management during the year and nothing has changed. Yesterday, I went to Dominick's office to request that he has the music lowered. I was shocked by his response. When I explained my request, he replied,"I will not do that!" He was rude and dismissive. I am stunned that the General Manager of an upscale club be so rude to his members. He sat at his desk and did nothing. I went back to my personal training very upset to be treated so poorly. We would like nothing more than to see this club return to its former excellence, but it's hard to believe that could happen with this current general manager. Respectfully,

I rarely write reviews, which should tell you how compelled I feel to share our experience at Life…read moreTime Bergen County. We've been Life Time members for years and previously used another club where the staff were consistently friendly. I won't dwell on the facilities here--fees are high, amenities feel dated (though I know upgrades are underway), and comparable clubs in other high-cost areas offer more. That's not my main concern. My issue is the pattern of rude behavior at the front desk and the lack of awareness and follow-through from management. Most troubling, my child recalls being called "illegalist kid in the world" by someone wearing a Life Time jersey in the Kids Club. I reported this to both management and the Kids Club manager. There was no follow-up. My child stopped going for a while--especially disappointing since the Kids Club was a big reason we joined. I also notice a clear difference in how people are treated. We continue to go because it's convenient, not because I want to spend my hard-earned money where discriminatory behavior is tolerated or customer service concerns are ignored. For what it's worth, not all Life Time locations are like this--our experience at other clubs has been much better. I hope this feedback prompts meaningful action: acknowledge the complaint, follow up with families, train staff on respectful conduct, and ensure accountability. That's the standard members should be able to trust

Honestly this is one of the best planet fitnesses I've been to in NY. People put back their weights…read moreafter they're done. The machines worked. They had a hack squat machine which is rare for a PF. The locker room was clean and people genuinely looked like they were enjoying themselves. Granted I went at 2pm so maybe that is low traffic time. But if I lived closer I would def go here on the regular. I normally stay away from PF's in the nyc area because 8 times out of 10 there's always something weird happens. Or you can't use equipment because someone has taken all the dumbbells for themselves while commandeering the squat machine. Or a machine is broke or it's super crowded. But this location in New York I def recommend.

I was going to this gym for probably 3 to 4 years and I tore my shoulder apart and needed surgery…read more This was in September when they first contacted planet fitness and asked them to put my membership on hold. I didn't think anything about it until about February when I saw they were still billing me. So I called again and talked to the manager and they said they would handle it. Again, I don't really pay much attention to small reoccurring bills on my account, which has changed now. It's now August of the next year and I still have reoccurring bills. I called the local manager again. They said they would take care of it, and then I asked for a refund of all the months that they had billed me after told them I was going to be at the gym. Several emails back-and-forth and promises, nothing. They are ghosting me and it's really shitty for them to do that. It's trivial money, but it's the whole point of the matter. For this reason, I will slander planet fitness for as long as I live to as many people as I can get to. At this rate my reviews on Google and Yelp see about 25+ million views a month. It has become powerful..... PF: Do not comment here about how sorry you are to hear this If you care you will contact me directly.

The gym is clean and has a bunch of new working machines and equipment, but it is not…read morefemale-friendly. There is one hook for a towel and nothing else in the showers, so you'd need to put your clothes on the ground; gym and clean ones. There are no benches or garbage cans in the shower areas either, so you'd need to use the garbage can over by the entrance to the locker room if you need one. There's one tiny aircon hairdryer for the entire locker room, and if you have any kind of thick hair, it's not going to work at all. Good gym for working out, no bueno if you need to wash off after it.

Gym is always very clean and is as good as or better than any gym in the area charging 2 to 4 times…read morethe dues I pay here. They have recently upgraded their cardio machines and strength training machines.

Luke the Lifguard does an excellent job, makes sure everyone showers before using the facilities…read more Has a great rapport with the staff and members; and promotes a friendly environment.

Find me one, literally just one cushion that's not beat to pulp??…read more Also, it's like 75 in there, 66 or so is pretty standard for gyms This place went downhill so bad, needs a competitor to buy & rebuild like the ones in Florida.

Drop Fitness is an absolute gem in Bergen County, offering a truly upscale gym experience without…read morethe upscale pricing. Coming from Equinox, I was impressed by the similar modern vibe and high-end amenities they offer, though the products are not identical. The facility is exceptionally clean and modern, featuring a great selection of classes, a dry sauna, and even a convenient juice bar. I particularly love their flexible membership options that don't lock you into a long-term commitment. It's an excellent value proposition and a fantastic option for anyone seeking luxury fitness without the heavy price tag.

This gym is being run by people who have no idea how to serve the fitness community? I like many…read moreother people like to consistently workout at the same time every morning-5am. For some reason Drop Fitness doesn't open until 7AM on weekends! So you lost me there. I also noticed they close very early M-F and even earlier on the weekends. So I took a couple of classes and the yoga room was enormous- for such a small gym I don't see why they need a yoga room the size of a basketball court. Then I took a class with Joanna "JoJo" who might have been having a bad day or is just not well mannered but either she was unprofessional and her attitude was very unattractive. Came across like she is better than everyone else and snobby- not my cup of tea. Pro's- the gym is pretty clean,the locker rooms are nice (but no steamer) and the members seem like they have a nice vibe. I joined LifeTime instead as operating hours are very important to me and I can't take classes with instructors who carry themselves like that.

Great place. I feel so much better doing Pilates. I am 54 years old and having problems with…read moreneuropathy in my legs, Pilates is helping! Instructors overall are fantastic, though there are some very tough ones that critique every move you make. Place is clean and well maintained. I would highly recommend.

I just had the same experience when I tried to cancel. I tried calling for 2 weeks straight to…read morecancel due to medical issue, there was never an answer and no call back. I got charged for 2 extra months and I am so frustrated and feel very cheated with their ridiculous policy.