To whom it may concern; We are founding members of the…read moreMontvale New Jersey Lifetime Fitness. We've have enjoyed the club for over 12 years. We know that we are paying a premium price/dues and felt that the facilities and service were worth it. However, things have changed over the past few years. The bottom line is that we are still paying premium prices, but no longer getting premium service. We used to refer all of our friends to this club, but in good conscience we no longer refer. The machines are not well maintained, and when one is taken out of service it can take 4 to 6 weeks to repair. A number of the TV 's around the club have faulty feeds so pictures are intermittent. Many of the screens on elliptical and treadmills do not work. This situation has gone on for over a year, and management has been informed many times over these issues. The club has oversold its membership so that parking is a problem. Aurora classes are always waitlisted. I utilize your personal training services weekly and most recently, I spoke to the General manager, Dominick Delli Paoli, about a situation that has persisted for years. I am referring to classes that take place in the middle of the exercise floor. The instructor, Micah, blasts the music so loudly that I can't even hear my personal trainer and the sound is so loud that it is offensive. She lowers the music when she is giving her group instruction and then returns to the blasting music. I've spoken to management during the year and nothing has changed. Yesterday, I went to Dominick's office to request that he has the music lowered. I was shocked by his response. When I explained my request, he replied,"I will not do that!" He was rude and dismissive. I am stunned that the General Manager of an upscale club be so rude to his members. He sat at his desk and did nothing. I went back to my personal training very upset to be treated so poorly. We would like nothing more than to see this club return to its former excellence, but it's hard to believe that could happen with this current general manager. Respectfully,

I rarely write reviews, which should tell you how compelled I feel to share our experience at Life…read moreTime Bergen County. We've been Life Time members for years and previously used another club where the staff were consistently friendly. I won't dwell on the facilities here--fees are high, amenities feel dated (though I know upgrades are underway), and comparable clubs in other high-cost areas offer more. That's not my main concern. My issue is the pattern of rude behavior at the front desk and the lack of awareness and follow-through from management. Most troubling, my child recalls being called "illegalist kid in the world" by someone wearing a Life Time jersey in the Kids Club. I reported this to both management and the Kids Club manager. There was no follow-up. My child stopped going for a while--especially disappointing since the Kids Club was a big reason we joined. I also notice a clear difference in how people are treated. We continue to go because it's convenient, not because I want to spend my hard-earned money where discriminatory behavior is tolerated or customer service concerns are ignored. For what it's worth, not all Life Time locations are like this--our experience at other clubs has been much better. I hope this feedback prompts meaningful action: acknowledge the complaint, follow up with families, train staff on respectful conduct, and ensure accountability. That's the standard members should be able to trust

We booked a private class and it was so much fun! Arrive early so the staff can make sure you are…read moreall in the proper harness and comfortable before you get started. I had so much fun. The instructor explained every movement to avoid injuries and we just had a blast! We laughed so much but also felt like we got a work out in. Definately broke a sweat. Would def recommend!! 10/10 experience. Plenty of parking too

Came here for a beginner bungee workout class. Having not exercised in a long time I thought this…read morewould be a great alternative to try to get some fitness in while doing something fun. The benefit to doing these kind of classes is that regardless of age or fitness level you can go at your own pace. The location is easy to find a strip mall with ample parking. I was very lucky in that the instructor told us some classes are completely packed, but this whole studio was basically ours with only myself, my friend and two others. Turned out they had traveled an hour to get there because of this type of class. The small group setting made it much easier to maneuver around when trying to learn different moves on the harness having plenty of space around you. Once we figured out how to get into the harness, it was just about getting comfortable and learning some basic moves. Once you realize that you literally cannot get hurt it's time to let loose. Given this is my first time, it took a little while to figure out how to maneuver around. I thoroughly enjoyed it, and did some spinning and a handstand!! I'm actually extremely sore due to the burpees and squats and can't wait to go back. They have packages or what I did is sign up for a single class. No commitment and with that one first time you get a second one included. I think that's very smart as it does take a minute to get a hang of this so you get another try at it. They have classes during the day and early evening so you can fit it in around your schedule. Keep in mind they are closed between Friday evening and Saturday.

Drop Fitness is an absolute gem in Bergen County, offering a truly upscale gym experience without…read morethe upscale pricing. Coming from Equinox, I was impressed by the similar modern vibe and high-end amenities they offer, though the products are not identical. The facility is exceptionally clean and modern, featuring a great selection of classes, a dry sauna, and even a convenient juice bar. I particularly love their flexible membership options that don't lock you into a long-term commitment. It's an excellent value proposition and a fantastic option for anyone seeking luxury fitness without the heavy price tag.

This gym is being run by people who have no idea how to serve the fitness community? I like many…read moreother people like to consistently workout at the same time every morning-5am. For some reason Drop Fitness doesn't open until 7AM on weekends! So you lost me there. I also noticed they close very early M-F and even earlier on the weekends. So I took a couple of classes and the yoga room was enormous- for such a small gym I don't see why they need a yoga room the size of a basketball court. Then I took a class with Joanna "JoJo" who might have been having a bad day or is just not well mannered but either she was unprofessional and her attitude was very unattractive. Came across like she is better than everyone else and snobby- not my cup of tea. Pro's- the gym is pretty clean,the locker rooms are nice (but no steamer) and the members seem like they have a nice vibe. I joined LifeTime instead as operating hours are very important to me and I can't take classes with instructors who carry themselves like that.

Luke the Lifguard does an excellent job, makes sure everyone showers before using the facilities…read more Has a great rapport with the staff and members; and promotes a friendly environment.

Find me one, literally just one cushion that's not beat to pulp??…read more Also, it's like 75 in there, 66 or so is pretty standard for gyms This place went downhill so bad, needs a competitor to buy & rebuild like the ones in Florida.

Honestly this is one of the best planet fitnesses I've been to in NY. People put back their weights…read moreafter they're done. The machines worked. They had a hack squat machine which is rare for a PF. The locker room was clean and people genuinely looked like they were enjoying themselves. Granted I went at 2pm so maybe that is low traffic time. But if I lived closer I would def go here on the regular. I normally stay away from PF's in the nyc area because 8 times out of 10 there's always something weird happens. Or you can't use equipment because someone has taken all the dumbbells for themselves while commandeering the squat machine. Or a machine is broke or it's super crowded. But this location in New York I def recommend.

I was going to this gym for probably 3 to 4 years and I tore my shoulder apart and needed surgery…read more This was in September when they first contacted planet fitness and asked them to put my membership on hold. I didn't think anything about it until about February when I saw they were still billing me. So I called again and talked to the manager and they said they would handle it. Again, I don't really pay much attention to small reoccurring bills on my account, which has changed now. It's now August of the next year and I still have reoccurring bills. I called the local manager again. They said they would take care of it, and then I asked for a refund of all the months that they had billed me after told them I was going to be at the gym. Several emails back-and-forth and promises, nothing. They are ghosting me and it's really shitty for them to do that. It's trivial money, but it's the whole point of the matter. For this reason, I will slander planet fitness for as long as I live to as many people as I can get to. At this rate my reviews on Google and Yelp see about 25+ million views a month. It has become powerful..... PF: Do not comment here about how sorry you are to hear this If you care you will contact me directly.

The gym is clean and has a bunch of new working machines and equipment, but it is not…read morefemale-friendly. There is one hook for a towel and nothing else in the showers, so you'd need to put your clothes on the ground; gym and clean ones. There are no benches or garbage cans in the shower areas either, so you'd need to use the garbage can over by the entrance to the locker room if you need one. There's one tiny aircon hairdryer for the entire locker room, and if you have any kind of thick hair, it's not going to work at all. Good gym for working out, no bueno if you need to wash off after it.

Gym is always very clean and is as good as or better than any gym in the area charging 2 to 4 times…read morethe dues I pay here. They have recently upgraded their cardio machines and strength training machines.

I signed up for 24 hour fitness at Ramsey at Thanksgiving time. I've used the Ramsey gym as well as…read morethe Paramus gym. I'm very disappointed in the equipment on the elliptical and it's rattling and shaking as I'm working out. The equipment is not being kept up. This also includes the bikes in cycle class. A few weeks back the class that I like on Thursday night was canceled. they no longer have pump class on Thursday evening. One of the reasons I joined this gym was because of the classes. In the few months that I've been here classes have been canceled or there aren't enough classes for me after work. I use the elliptical religiously, but getting on the machines has proven to be a challenge. There are so many people using the machines and waiting in line to get on the machine and this impedes my workout. The women's locker room and restroom have been consistently untidy every time I've gone to Paramus it's very disappointing. I'm scared to use the toilet because they're just not looking clean and kept up. I also did a review for the Paramus 24 hour fitness on YELP and on Google reviews. The manager reached out to me and asked me to submit my concerns on their online portal which I did a month ago and no one has reached out to me. I've belonged to many gyms in my time and I'm very disappointed in 24 hour fitness

The review is from November 24 - March 2025 (not too recent) Hoping I can get an update on some of…read morethese areas in hopes I might restart my membership. The staff was helpful and friendly and the overall vibe was good for the gym. Not every machine worked all the time but thats ok too. Cost for quality is a balance. The biggest issue was the cleanliness. Mold in the showers and on the ceiling of the bathroom, garbage (for several days/week) in the showers and dirt in the corners and on the floors. Super easy details to address with a bit of attention. The yellow caution tape on the ladder into the pool became a permanent fixture. I wonder if it is still there. For the cost, the limited staff is definitely going to be stretched, times are tough and I appreciate that. But I think with some targeted attention to some areas can improve the overall feel of the gym and the community could be more forgiving. Any updates on what operational changes have taken place to ddress these areas?

Unethical Business Practices & Health Hazards - Avoid This Gym!…read more Powerhouse Gym Nanuet is an absolute scam when it comes to membership cancellations. I followed their contract terms exactly, sending a certified letter with a doctor's note confirming I could no longer use the gym for medical reasons (exceeding 6 months). Instead of honoring their own policy, they became completely evasive--ignoring my emails, dodging my calls, and refusing to provide any response. To make matters worse, Nicole, the manager, was extremely rude and unprofessional when I tried to resolve this after finally getting in touch with her. Instead of assisting me, she was dismissive and unhelpful. Beyond their shady business practices, the sauna has visible wood rot and decay (or mold), and since joining, I've had two fungal infections--something I've never dealt with before. Given these conditions and experiences, I'm filing formal complaints with the Better Business Bureau and the New York State Health Board to hold them accountable. Since they kept charging me despite my cancellation request, I had no choice but to dispute the charges and block payments through my credit card company. If you're thinking of joining this gym--don't. Their lack of ethics, poor management, and unsanitary conditions make this a terrible choice. Save yourself the headache and go somewhere that values its members.

Very happy since joint this gym a few months ago. It's foolish to jump to a different gym for only…read morea few bucks a month when this location is spacious, all of the equipment seems new and is in great working condition, and the place is clean and well maintained. Staff is courteous and friendly. Keep it up Nanuet!

I love this location! I was visiting the area recently and decided to stop by the Montvale branch…read more-- and I'm so glad I did. The building looks like a barn on the outside, which gives it such a unique charm, and the inside was super clean and really cute. The staff was welcoming, and the overall vibe made my workout such a great experience. Loved my visit and hope to be back

WE LOVE ORANGE THEORY!!! the coaches and staff are amazing (especially mia)!! super fun classesread more

Gym is clean and the staff is friendly The saunas and steam room is a nice touch to this gym…read more Plenty of cardio machines

THE GOOD: I was a member here for 18 months. It cost me $70/month. It is a respectable gym with…read morepretty terrible parking. You must cross the road to get to the entrance, which is ok. I think commuters and other businesses share the parking lot with gym patrons, making it a long walk to the front. Inside, Vision Sports Club is a pleasant place. It's large; it's always chilly inside - but overall, this gym has decent workout space (even for serious lifting). The showers are clean, and the locker room is impeccable. There are classes, but most of them are located in the far corner of the building in a warehouse-like setting. The only instructor worth mentioning is Janice, who is quite good. The gym overall has no character - I think it's a cross between a Gold's gym and a Planet Fitness. THE BAD: When quitting the gym - I moved away from the area - the manager gave me a VERY hard time. They charged me for nearly 2 extra months, and when I complained, she went off on a personal attack asking me my age, questioning my maturity level, yelling, etc. No explanation was given, other than "that's the way we do it." From what I did understand, I was 3 days into the month, so I had to pay for that month AND the next (I was on month-to-month basis at the time). So I paid, and politely left. I'm not coming back.