I had an MRI scheduled for 11am, but we are supposed to arrive 15 minutes early to fill out…read morepaperwork. Unfortunately due to weather, I arrived right at 11. Even then, I was called in just after turning in my forms. The only thing I would recommend, is that you provide your patients with better pillows for our legs. Only because, while getting my images of my lower back. My legs kept sliding off the pillow. I was there because I have some lower back problems, that cause my nerves not to function properly. This would cut down on the amount of times that you would have to regenerate my images. Other than this, everyone I met, was nice & helpful.

Attempted to schedule MRI for knee on line. Hit hard stop at end due to implant. Instructed to…read morecontact office. All lines ring to a foreign call center. Finally managed to get an email address to send my device card authorizing MRI. Requested call back. Never received. Totally unacceptable.

Arrived for CT, filled out the paperwork and had a short wait before my name was being called. The…read moretechnician directed me to the machine, explained what the scanner was about to do, and asked if I was comfortable before beginning. Very helpful! The appointment, from beginning to end, was great due to the staff team.

Was referred for CT scan 5 days ago following blunt chest trauma. Chest X-ray showed 5 fractured…read moreribs. CT scan was done to rule out other injuries. Standard of care for results of trauma CT is 15 minutes. It has been five days and still no report. The only thing I got out of them was that they thought that I might have cancer on the abdominal CT, then nothing in spite of numerous calls. I had an abdominal CT in 4/24 at the hospital a block away. I told them that they needed to compare the two CTs. They did not think that it was in their job description to do the comparison. With my 5 rib fractures, I had to drive to the hospital, wait for them to burn a CT, take it to Hunt and wait for them to copy. Now, five days later, I am still waiting for results and concerned about the possible cancer diagnosis. The staff was courteous, but the radiologist(s) were lazy and negligent.

Exploitative Business Practices. Hear me out. Need a CT scan of my abdomen as a sick patient…read more The Billed amount was estimated at $6,400 with my portion to be $2,300. The average cost of an abdominal CT in the US is $300- $500. The billed item reflect in the fine print, not the procedure ordered, but the out of pocket max. They are literally shaking me down for all of my money. "If you have insurance, estimates are based on your current out-of-pocket costs that are provided by your insurance company on the date we verified your benefits. " Fraudulent billing practices cleared by legal chicanery. Notice the that the line item is hospital fees and not actually the billed service.

Gave this 4 stars only because the actual building and suite were not clear upon arriving. I had…read moreto go inside another building next door (to the left side) to figure out what building my suite was actually at. Masks required. If you don't have one, they are provided. E-sign off before your appt is done upon arrival. I had a very short waiting time. Technician that did my mammogram was very sweet, thorough and made me feel relaxed. She also provided me info from QR code which was very helpful. The whole appointment took less than 30 minutes and I was on my way. Appt. time was at approx. 1:30 on a Wednesday. Definitely recommend as they do the 3D mammogram.

My mother was seen there today, and her primary care doc had ordered an abdomen pelvis CT with…read moreoral and iv contrast. The tech that performed that scan refused to give my mother oral contrast because the scan was ordered STAT and "they don't normally do oral for STAT CT scans." I am a CT Technologist at a large hospital in Dallas and it is common practice to use oral and iv contrast on a base line abdominal scan especially for abdominal pain. This tech jeopardized my mother's diagnosis because she didn't want to take the time to give my mother oral contrast for an hour. If the order's STAT status was an issue, then she should have called the ordering physician to notify a delay and/or have him change the order to urgent. But any tech doing a scan on their own should be aware of how to protocol certain exams based on symptoms and diagnosis. Very subpar service. Hopefully the scan shows enough information to give my mother insight on her intestinal ailments.

I finally had a chance to speak to the manager named Nora who made excuses for her staff and told…read moreme pretty much in so many words that this was all in my head and that I am making this up by saying I'm sorry you felt that way. She never for once made a statement that showed she believed anything I complained about. She kept insinuating that it was in my head and the employees did not engage in unprofessional behaviors. I told her that if she does not have camera with sound on it then she cannot verify if what I am saying is wrong. She was not there and did not go through what I went through. I have never felt so uncomfortable before in my life and I did not deserve to be mocked and made fun of. All I did was come in for mammogram and was humiliated and used for amusement. Instead of staff working they were preoccupied with socializing and fraternizing. This is unacceptable and management should worry about retraining their staff and maybe employing more professional ones. Instead they don't feel their staff is wrong in anyway and think the customer is the problem! I was not happy with the conversation that Nora had with me and as a manager she is not going to do anything to rectify the situation. Instead she called to offer an insincere apology and told me that she is sorry I felt that way I did. Do better! Pls. Unacceptable!

Excellent service. Had written orders for MRI, delivered and they got approval and did it same day…read more 5star

Stopped in because I was in a car accident and needed to be seen ASAP. They immediately referred me…read moreto some other place and didn't even know where the place on the brochure they were handing me was at. They didn't ask whether I was doing okay or needed immediate care. Their only concern was telling me that they don't accept insurance for car accidents and that seeing me would cost a lot of money. Insane place. We went down the street to Wylie Urgent Care and had a perfect experience. Avoid this place like the plague.

Don't do it! They add all kinds of bogus charges that you WILL get a large bill in the mail for. Go…read moresomewhere else. There prices are NOT even close what they advertise. You've been warned.

I was extremely impressed with everyone from the front desk people to the ones behind the scenes…read more Everyone was so kind and listened to every word I said. I felt extremely heard, respected and helped. I'm grateful I live so close, but it would be worth driving from a lot farther to get help from the lovely people at this Urgent care.

Highly recommend! The office was immaculate. Very minimal waiting and great quality of care. The…read morenurse and doctor were very nice.

They're absolutely awful here. I went to the ER for a neck injury after falling off an E-Bike. The…read moreDr came in with an awful look on his face and proceeded to treat me like some 3rd rate citizen. The audacity of him to send me home with a domestic abuse packet makes me never want to step foot there ever again! I was so offended. I'm not in an abusive relationship, at all. No one even tried to talk to me about it either. So if their policy is to send that home with everyone that's not ok either. His bedside manner was just pathetically awful and rude and condescending! He also prescribed me a medication that cost over $700 that wasn't even available in North Texas. So I went an additional 4 days with ZERO pain relief!! Do NOT RECOMMEND this ER!!! Stay away and keep your family far far away from this place!

Very professional, attentive and efficient. I would definitely recommend my friends and family.read more

It took an hour to see the doc after my scheduled appt time, but they were at least playing cool…read moremusic and the room was clean. The doc gave me a fair assessment which made me feel that my visit wasn't a waste. My hub and I have both been patients with this practice since 2017.

I am not sure about the other doctors in the practice but Dr.Yamini Maddala is wonderful!!! Cannot…read moresay enough good things about her. After struggling for months to find a GI who would even see me, and have been sicker than I could ever imagine my life, I was blessed to be able to be referred to Dr. Maddala. Even during my first visit with her, she took me seriously. She is very knowledgeable, patient, kind, listens and allowed me to voice my concerns and considered them in my treatment plan. Upon our first meeting, she knew that I was in a lot of pain and sickness and immediately scheduled a colonoscopy and upper endoscopic at the same time within a couple weeks. She even found that I had other stomach pain issues that I was not even aware of and put me on the effective treatment plan to solve them. Soon after I had my upper endoscopy and colonoscopy, she waited till I was awake after the procedures and gave me all the information and pictures to show me what was wrong - Crohn's disease. Though my other issues we are still working on getting resolved and into remission - I have a pretty aggressive flare up of Crohn's disease apparently, I am finding that this is not a quick fix-I feel Dr Maddala is doing everything she can to help me.I feel extremely blessed to have her as my GI and feel like I am in good hands! Dr. Maddala and her staff are always willing to help me with my medications and concerns, always call me back within the day, always give me my blood work results promptly, and always take me seriously.

Slow and not very kind. We were the for an exceptionally long time. We'll find a different imaging…read moreplace in our network.

From the moment you walk in, you are made to feel at ease. Stephanie greeted me with the biggest…read moresmile. I was a few minutes late for my appointment and she was very understanding. The check-in process was a breeze and I was taken back immediately. The equipment here is state of the art and the technician was very knowledgeable. It's so nice to have a location in Rowlett now.