Absolutely LIVID right now. My husband and I do not live in the area. We are here today with family and my husband saw an embroidery design in the window that he liked. So we walked in, he paid for them to embroider the hat that he was currently wearing, and we went on shopping. My husband got a call that his hat was ready, and when we were done looking at some stores we headed back over to pick up his hat. It was a little after 4:30 pm. Their hours say that they close at 7pm. We can literally see his hat in the window, but the lights are off and there's no note up or anything to suggest that they're on a break. Called mall security and they don't have keys and apparently, these employees do this often. I will be calling their corporate office tomorrow (1 888-814-4287). They have stolen my husband's hat. We do not live in the area. So getting it back has now become impossible. read more

Lids - Lights are off. No note. Nothing. Completely unacceptable. - Sports Wear Near Me - Milpitas, California

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The store is closed before 7pm on a Tuesday night, why??? This is bad business..... what kind of service is this? How can anyone come and select an item when the store is closed, do they not value customers??? read more

Lids - Nobody inside the store! - Sports Wear Near Me - Milpitas, California

Called Lids around 7 pm because I had a question, the mall is open till 9 today as the website states and the kids site for the great mall. The phone rang and no one picked up, so I get to the mall and the store was closed and locked, a man at the register but never looked up. My dad knocked and asked why they were closed and the man working shook his head and continued to ignore us... no sign or reason that they were closed when the mall was fully open and operating. If the guy wasn't so rude about it, would've been a better experience read more

Bought a hat and got it embroidered. Was told by staff it will take 15-20 minutes to complete. I came after receiving the text that it was done and ready. When I got there, a note states "staff on break will be back soon." Waited for an extra hour and 15 minutes prior to staff returning. read more

They are very great they help a lot of customers. Jose and tony are very helpful and whenever I would ask for a size they would look for it. It's Amazing how these people work not just one person everyone is helping with customers. 100/100 read more

Very very bad experience!!! I just go to buy a hat for a birthday present came to the store on great mall in Milpitas California the girl (was the manager) saw what I want and told me no problem come back in 30 min I told her 3 times if it's can be reddy for today it's great if not it's not relevant for me again she said no problem so I pay to her (5:38 pm) I can back at 6:00 pm the store is close. I tried to call every number I could find but nobody answered the only number I got someone was customers service but they said they cannot help me because they only for online purchases so I asked for regular customers service number she said they not have one and she understands me a lot of customers calling and can't reach help anywhere. Now I need to go to a different branch to make the same hat for him because I need it for an hour from now the problem now I don't know if the other branch closing when they want and not according to the mall or Google or Yelp so I tried to call but guess what they didn't answer for 25 min so I just going to pass on it I not going to drive 15-20 min for another closed store so I just pass on it and tomorrow I will go there and I already guess what they going to tell me: because it's a costume hat we can not sell it like that. Then i will continue with my lawyer. Btw, she took my phone number in case... but no phone calls no text. I bought a hat at LIDS in the past but this was the last time for sure. Store closings at 8:00 pm The security guard of the mall said: it's happening all time, this store closing whenever they want.. Update: I came to take the hat the day after the hat looks horrible! I asked bulging letters they did it flat, not even 1 line is straight.. I told them I don't take this hat so they did another one after more 30 min I came to take it again, now they did it the wrong color I didn't took it either I asked again to make it for me so now waiting again for 30 min. read more

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Just walked in to buy a hat but unfortunately was denied by to 2 idiots wearing A's hats, i asked for a hat size & they just looked at me and walked off like if i was some kind of selfless dog on the street.. Sorry I'll take my money to hat club where they appreciate you & your values.. The 1 star is for the manager who always help me out there before, if you still work at this location teach your staff how to introduce themselves to customers.. read more

Came out to Milpitas specifically to come to this Lids since they have more variety than Southland Mall. It's the only store in the mall closed at 4pm. I stopped for lunch on the way here and if I'd known they'd closed, I would have waited to eat smh. This can't be real, someone get hired here so I can buy hats. I was trying to get a couple for me before I go on vacation this weekend and I promised a friend a cap too read more

Lids - Closed sign in window - Sports Wear Near Me - Milpitas, California

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I've been to this mall many, many times. This is by far the worst Lids location in the bay. It is honestly open 1 out of 10 times, and the one time it is open it's always picked over. Just go to another Lids if this is why you're coming to Great Mall. read more

I buy all my all my A's fitted hats here!!! It seems busy all the time but customers get taking care of pretty fast custom lettering done in store within 10 to 15 minutes baseball season has started so go buy your favorite bay area team hat and show some live for your team and if your giants fan good luck this year bandwagoners!!!!! OAKLAND!!!!!!!! read more

Lids - Sports Wear Near Me - Milpitas, California

Not sure why the reviews are low but EDWIN IS THE MAN! I was in a rush to get a gift and despite being almost closing, he was very helpful, patient and knowledgeable about the team logos I was looking for and also gave a good recommendation regarding the stitching style. GIVE HIM A RAISE! If I was a billionaire, I would steal him from Lids and let him manage whatever department as he's a good guy. THANKS EDWIN! read more

Can you say muy guapo? The guy that was helping me pick out a hat was very cute. To bad I was picking out a hat for the guy i'm dating DANG IT. Anyways with that comment. He was very helpful, I asked for his opinion on what was nice and what wasn't. I also asked if he would rather wear this hat or that hat. He answered my two questions and helped me pick out a hat. The problem was 3/4 of the hats picked out did not have the right size. I kept having to change my mind. I got irritated, not sure if he did though, but I sure did. I hate guys who have common size head 7 3/8 is a common size! EITHER MAKE YOUR HEAD SMALLER OR BIGGER. The first 5 minutes coming into the store I already settled on a red and grey A's hat. EASY. The problem was the second hat. After all the questions and helpful opinion from this guy not including the lack of stocks on size 7 3/8 hat sizes, I decided on a Sharks hat. Not my first choice, but the hat I wanted wasn't going to appear out of mid air with the size I wanted. GREAT SERVICE. Buy one hat get the second one half off. ONE STAR OFF FOR LACK OF STOCK. read more

I came in today I seen 2 hats I like to purchase, the young punk kid was just on he's phone, didn't asked once if I needed help. Worst service ever! I just left read more

Came In looking for a hat for my bf and the workers did not offer to help or even greet us. I was struggling looking for a specific help and it clearly looked like I needed help and no one offered read more

i came to the store today they were in break for over an hour , there were a big line of customer waiting outside , and the manager mariah chavez was so rude and with a bad attitude ..... has the worse customer service . i dont understand why they need to closed the store if they are 4 employees working ... and why they all go to break at the same time... read more

Lids - on break for over a hour - Sports Wear Near Me - Milpitas, California

WOW. sales associates here blew me away. they are REALLY into their hats/caps/lids :) customer service is excellent. this particular store is well stocked, clean and organized. sales associates are extremely helpful with gift suggestions (embroidery, club membership, etc.) they made my purchase extremely easy - and the wait time for embroidery was much quicker than i thought it'd be. the lady helping us out was so patient with my silly questions (forgot her name though, sorry!) - but she was super helpful nonetheless. if ever i need to put another lid on it, i will for sure come to this location. the other lids have been soo obnoxious!! read more

Being a pretty big hat collector I feel that I have a pretty good sense of the products here. Walking in I wasn't greeted. There was a guy ringing up customers and a lady employee next to him. As they helped out everyone in line I needed help with grabbing a hat from the too shelf. I said "excuse me" and nothing.... Said it again but louder and the guy helped me. The woman stayed next to the register. As I was being rung up I wasn't even asked if i was a member... Customer service was kinda lame! Product wise, they had a few fitteds I've been looking for. I would have given 4 stars but the lack of customer service was disappointing. Clean, a little spacious but customer service needs to be better. read more

Upon arriving, I was immediately greeted by one is the sales people. The first thing they announced were the sales they had going on, which is a plus in my book. As I was browsing at the hats, they asked me if there was anything in particular that I was looking for. The sales people are very attentive and friendly. Great selection of hats. I'll come back for sure. read more

When they have a clearance sale, their display is a decent supply and selection. I got there alittle late in the day so it was picked over. I'm sure my luck would have been better if I had gone first thing in the morning. read more

Payed for two hats at $30.00+... I've been to many hat shops for embroidery on hats ,etc. They freak up Royally, 3/4 in off letter sizing, about 1 inch off center. Compete embarrassment! No stiches without signing and no Returns on embroidery. I was very ,very, very specific with my instructions. DONT GO THERE or enter at your own risk. It was about half an hour till closing and customer service was more like security on top of they alarms at the front door. One female running the whole store and she was extremely rude telling me not to argue with her... They wanted me to drive back to the store the next day as if I don't have a LIFE.. This can be a rare occasion but there representatives should have a minimum of common courtesy or standards.... Young lady was very rude. After all $64.00 seems to be above and beyond a price to pay for the service that doesn't exist...... read more

This place is falling off. The selection of hats is not that great and the embroidering machine messed up four hats. Apparently they have problems with script lettering for me. read more

Walked in on Sunday afternoon and the two females working did not greet nor did they help me find anything or ask me if I needed help finding something. Stood there for 15-20 min and still nothing. These bitches need to find another job. I exceeded the club membership points and I am a hat collector. Stupid girl didn't want to give me my discount and try to erase my points. Called corporate and spoke to them about it. Waiting on the actions read more

Didn't have normal black Bernie's in stock. The store gate was closed cuz the girl was on lunch. However as we stood in front and waited she came back from lunch...was talking on cell phone.....opened the gate for herself to get back in....then looked at us and mumbled...'I'm still on lunch'...then reslammed the gate shut. Didn't say sorry..or I'll help you shortly...or I'll be ready to help u in blah blah minutes. Lol I was tripping that this girl was that rude. We bought beehives elsewhere but needed to have them embroidered there ...of course,...the girl who took the order messed up on one of the orders..naturally. We got no refund for it. Disappointed in Lids...buuuut The HAT store in the great mall was awesome! They had the Bernie's we needed and the staff was priceless. read more

Came here from Hayward to exchange a hat. I called prior to coming to see if they had a specific fitted hat and multiple sizes of what I needed to prevent an unproductive trip. The lady one the phone said, "Yes we do have that hat and I have a lot of your size available." Came in, checked the whole sales floor and didn't have any in stock. Saw more employees than customers inside. I approached the lady behind the register to see if they had anymore and she just looked at me very awkwardly. I had to say hi to her first then she slowly raised her hand up. Am I the one working here or is she? I called in beforehand and ended up wasting my time. I'm very disappointed with their customer service overall (on the phone and in store). Definitely won't be returning to support this Lids location. read more

Unless you want to be harassed go to another location. Within 2 minutes I was bombarded by people try to shove hats in my face and not leaving me alone. All I wanted was a simple black hate and to get it embroidered for work. I was then told I could not touch a hat without being supervised. Ridiculous. read more

Do not go here!! Just found out of this new kiosk called THE HAT LEAGUE right next to tillys!! the hats and apparels they have are freaking amazing and just not your regular typical kind of stuff. The dudes that work there are on top of it all and really care about how to treat their customers, just check them out for yourself! :-) read more

Being the first time I've ever gone into the store, I had a good impression from the enviornment. Me and a friend of mine had gone in to make a custom hat request, we where planning on placing a logo we custom made on two hats which came out to around $208 the guy working there at the time told us the hats would be done by friday of that week or monday at the latest. Sure enough friday came around and we called in to check on the progress of the hats. We asked if the hats where done or in the process of almost being done, and the person on the phone told us that they where still working on digitalizing the logo. So he assured us that by monday or tuesday the hats would be done, so we said ok thats fine. And once again we waited till tuesday and called in, they said that the hats where still not ready and that there was no progress made, also they had to send us a picture of the hats we had chosen to confirm that they where the right hats. At this point we where really skeptical, but the guy on the phone simply told us that he would "personally" make sure the hats where worked on and finished by today Wednesday March 22, 2017. Well you can all probably guess the answer we got from them. They said that the hats where still not done and no progress has been made on them other than the design being ready to place on them, as well as they had to ask for the colors we had decided on for the logo the 1st day we went in. They wrote it down and all, and for them to ask all of these questions is ridiculous. If you're planning on getting a custom design done, I would advise you read up on the reviews cause this is crazy. All in all I am not pleased at all with the way the service is. read more

Out of all the Lids stores within the South Bay area, I have to say that this store is my top favorite. The customer service has always been great and the employees are always down to help out customers in whatever way they can. You can also pay for Lids membership that allows you to save 20% on future purchases. However, you have to renew your membership every year. Despite that, I recommend going to this Lids location if you are in search of new hats. read more

Guys working in the store at Metrotown were very helpful but they didn't have what I wanted in stock so I ordered online. Received the package and all hats I ordered had security tags in them! Not sure how someone didn't notice these before they were sent out. Called the company to make a complaint but was on hold for over 30 minutes before hanging up. Very disappointed and will not order from here again read more

Brandon the cashier gave me a bad costumer service.

they greet you right away as soon as you enter the store. they also have the sense of what types of hat you're into just by looking at you. i came in and this chick guessed what hat i was looking for (snapbacks and fitted) they even convinced me to get the card which gives you 20% everytime you buy a hat. i picked up a throwback Indians hat and it was dope. they'll even spray the protective coating on your hat for free. way better than hat club in my opinion read more

3 hats & 2 hours wasted. What they call acceptable is unbelievable. The stiching was 1/8 differance in 8 letters. No refunds on custom hats, but they will keep making the hat wrong till your happy i guess. Called the district manager (Ryan 317-250-9089) Nice guy, but the end result is that will be the LAST of 30+ hats that we have had made. read more

I will absolutely NEVER shop at this location ever again. The young gentleman there, (tall with braids) was so rude. I had my 11 year old with me, and the sales associate was so rude to my boy when my son asked to be helped finding a size that correctly fit. His language was unprofessional. Not to mention the music they listen to or have playing had a lot of swear words. Unprofessional in a work environment. I rather travel to another location. read more

i went in twice this week taking my chance to see if they have nba final hats, 1st time big fat lady said nopee! you should've been here at 5am,to stand in line. ummmm ok... i went in today sam fat lady said nope we are not getting no more in,with an attitude. ok i been a lids member for last 4 years, i normally buy a hat every time i walk in. this fat lady has no customer service skills. straight rude! i went in like 12:30 i ask for her name she karin or something like that. so i walk out to champs and bought 2 hats there,even tho i paid more,it was better service. read more