The hat selection is nice and good the service was good A guy answered all my questions particularly about customized hats and business He even referred me to a different hat store if i had wanted a personal design But it incredibly surprised me how willing he was to divert business there Overall the value of his hats depends upon your personal preference read more

Was helped by Robert, I came in for basic black and white hat, but Robert open a whole new door for me and showed me the updated fitted baseball caps. Went in for 1 hat left with 2. He was also able to curve both my hats upon purchase free of charge! read more

First off I don't even know who works here at this store. Plus I went in there to look for a $300 hat that a saw there last time. If not I looking for some new white baseball hats. If I did ask what I think is a employee there. I got a point the finger direction. Customer service is terrible. I won't go back. No wonder malls and stores are closing down the online world is beat you. Don't show any effort. read more

I remember coming here to buy a new hat to rock and wanted to check out a different hat store than lids or places like champs. Well, I had a great experience here and I would love to come back whenever I get the chance. I believe the lady who helped me was Sam but she had glasses and man she was so friendly and so easy to talk to. I kinda got distracted in finding a hat because we were talking about the different teams I like and hat shapes available. I decided to go with a 47 twins LA dodgers black SnapBack and I couldn't have done it without her help. She also stated that it have a old school feel and it looked the best when you bend the brim. She even bent it for me and left a rubber band to hold its place while it sits in the bag. Since I was visiting I wanted to get a souvenir gift card also so she let me fill the card with money, use it to pay for the hat. I really got a good experience here and can't wait to come back again read more

I bought a hat here and it's fire fucking love my hat they should make more hat clubs all over Cali .

This company is the biggest joke they can never keep their employees in their store I have driven over a hour twice to come in and return a hat in which they are never open the manager continues to tell me oh that employee has been fired now this employee has been fired Idc what you do with tour staff just learn how to run a business! Lids is your place to shop ppl read more

Long time customer been coming here since 2002 oh how things have change now there's lines outside of a hat store that's right a hat store got me feeling the sneaker vibes with the waiting but you'll never catch me waiting outside for a damn hat read more

HatClub is my favorite! But there's only one HatClub that is a 5 and that's the one in Santa Monica! Love the new little spot and love the addition of the wooden shelves! New location, renovated and new layout! Santa Monica and this place are the only hatclubs that I know has this layout from the ones I've visited. Customer service is always up to par but there was a worker there that didn't really know the products that well. Never heard of the clinkroom or any of their designs. No bueno! Clean, a little small, and right across the food court! A definite must go to if you're a hat buyer or collector if you're in the area in the Silicon Valley! Did I mention how awesome the wooden shelves are?! read more

Hat Club - Great store layout! - Hats Near Me - Milpitas, California

Great experience here. I was in the Bay Area and me being a hat guy, decided to check out the selection here! I really was just looking around. I'm a White Sox and Cubs fan, but figured I'd rep a hometown team like the A's or Giants. Little did I know, Hat Club had a "local" collection where an artist was inspired by minor league logos and put a Bay Area twist! This was something different than the usual offerings at Lids or a New Era store... so I had to get a Garlic Fry with the Giants colors. It's definitely a conversation piece when I'm out and about. I couldn't be any happier with my purchase! Thanks again Hat Club! read more

Easily a 5* rating for me. Each and every time I step in here I easily find 2-3 hats that I want and if I don't, I never leave feeling pissed off like I do when I step into the shitty Hat Club at Sunvalley Mall Concord. Went there this past Saturday and was helped by a female employee there. She has glasses, didn't catch her name at all but she was cool folks. She made it easy to buy more than just 1 hat when I walked in. When I was fishing for my size, instead of me doing it myself she took the time to go through them for me. And its not as if the store was empty or she had down time, there were lots of customers in there. I normally wear a size 7 1/2, but as some know, New Era can be inconsistent when it comes to hats. Anyways, she grabbed every size 7 1/2 and the 7 5/8 for me to make sure they fit right. Some of the 7 1/2's did and didn't. Happy to say that I found one that was perfect. What I found most appreciative was the fact that she was apologetic about Hat Club staff in Concord, when I aired my grief about them. It wasn't her place to apologize for them even if she does or doesn't know them. I think its more of how she cares about what people think about the company and how it should be represented. So major kudos for that. Look I understand that in retail there is hardly anymore customer service. Employees don't get paid enough and have to deal with a lot of people's foul attitude. Some of us have been there before. But when you find employees like "glasses" you have to keep them happy. They put their best foot forward and care about the image of the company. Just my 2 cents. read more

Stopped in the find my rare college hat. The customer service was awesome and employee was very helpful. Who coulda thought hat buying could be fun. read more

Came in to check out this spot to compare prices and was surprised to see that they are a few dollars cheaper and with the same buy one get one sale as lids. Selection on local teams is impressive. You are greeted right away and helped with your selection. When at the register they will brush off your hat and provide a complimentary repellant spray. Service is excellent and the selection is great. My new spot for my ball cap needs. read more

Hat Club - Picked up a new Giants cap and old school Oaks cap. - Hats Near Me - Milpitas, California

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They have a great selection of Bay Area Team Fitteds, and the trendy snapbacks. The staff that works here are very friendly and courteous. I signed up for a membership years ago and its saved me a ton off new hats every time. read more

Came back here again and got well taken care of. Got a sick ass hat for a great price.

Not much to say here other than this place has by far the best variety of hats close to my home. Whenever i'm looking for something in particular, this is my first stop. read more

These guys will upsell you even if you decline the protective spray lol. I get it they're just hustling but when you're reading the script in front of your customers get out of here. Don't let the "nice" lady at the register fool you. read more

customer service minus 1 star. Monday was told to come back later in the week when they sold the hat i placed to put on hold since i was coming from the Daly City store (an hour drive to get there and go back home) minus 1 star. called store 2 different days to ensure if they had it and they said they were sold out and not getting anymore. Friday i dropped by the store since i was visiting a friend and to see they got the hat i wanted in my size. low and behold it was on hold for another customer. i spoke with the employee and wanted to talk to their supervisor or store manager. neither one available. Wish there was an option of giving 0 stars so i had to minus 2 stars instead read more

Hatclub had about the same regular stuff as lids and not what I was looking for. Lucky Me I'm glad I had walked around more because I found this kiosk right next to tillys which I believe just opened up recently! Its called THE HAT LEAGUE , boyyyyyy...I was super excited because what I had saw really caught my eye. They had the best hats and apparel and their actually DIFFERENT and not what you'll find at a regular lids or hatclub. plus customer service is A ++ :-) Youve got to go see what I'm talking about and check em out for yourself! seriously YOU WON'T BE DISAPPOINTED, IF u want different go to THE HAT LEAGUE. these regular hat stores aint doing it for me anymore, glad I found The hat league. read more

I'am an absoulutely hat addict and this is by far a hat utopia for hat addicts such as myself. Everytime I go here, there's always a hat that I want. Along with my student loans, and other bills, this place is one of the main reasons why I'm hella broke because I've spent alot of money buying my hats from this place. I may be hella broke now, but at least I look good being broke with my stylish selections of hats from this place!!! Hat Club, YOU ROCK!!! read more