After contacting State Farm, it took a week or so for State Farm to evaluate the claim and confirm that their insured driver was responsible for the collision. They eventually agreed that their insured was responsible. State Farm told me verbally that one of their approved local body shops would be the best choice for the collision repair because the repair of an approved shop is 'guaranteed'. State Farm sent me a list of their approved shops. I called several body shops from the list State Farm provided near my home and work. I chose Liberty Collision for the repair because they were able to provide an estimate on the repair before the others. I dropped the car off at Liberty Collision and picked it back up four or five days later. Several days after I received the vehicle back from Liberty Collision I inspected the area of repair. It was obvious that many fasteners were missing from the repaired area. So I disassembled the repaired area of the vehicle. I found that there were more missing fasteners and the sheet metal that had been damaged had not been completely repaired. The sheet metal was still bent and there were areas of bare metal that would be subject to corrosion if left bare. I made a list of missing fasteners and went to the Honda dealer to purchase the missing fasteners so that I could reassemble the vehicle after I touched up the bare metal. I took photos of the incomplete repair. Then I touched up the bare metal and reassembled the vehicle. I gathered the receipts and photos together and sent them to the manager of the Liberty Collision location that botched the vehicle repair. He said yeah, that is not good. Let me call my boss in Columbus OH (Collision Right) to arrange for reimbursement. Reimbursement did not come after a few weeks wait. So I contacted State Farm to inquire about that 'guaranteed repair' policy. I sent State Farm photos and asked for someone to contact me. No one ever did, so I attempted to call State Farm. The State Farm representative I spoke to told me she was going to forward me to the person responsible for the claim. The line rang and I get a voice mail prompt to leave a message for a door dash driver. Good one Jake... My next step - contact the Ohio Department of Insurance and file a complaint against State Farm. https://gateway.insurance.ohio.gov/UI/ODI.CS.Public.UI/Complaint.mvc/DisplayConsumerComplaintForm That worked. I was finally reimbursed, for fixing my own car, 4 months after the repair. read more