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    Voss Collision Centre

    1.9 (17 reviews)
    Closed 7:30 am - 6:00 pm

    Services - Voss Collision Centre

    Bumper repair

    Auto frame testing

    Auto mirror repair

    5 More Services

    Auto mirror replacement

    Auto steering and suspension repair

    Rear-end damage

    Auto window repair

    Auto window replacement

    Voss Collision Centre Photos

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    Applique panel passenger side

    I took my car to Voss Collision Center for hail damage repair. They gave me a "paintless dent repair" estimate of 4750.00 PLUS my 250.00 deductable. I also had to have my windsheild replaced. The girls at the front counter were very friendly and polite. They did have my car ready for me to pick up on the day they said it would be ready, but that was where the good part of the experience ended. There were still several areas of hail damage that were not addressed, my windshild was put on with a crooked seal and the windshield wiper arms were put on backwards. There were several black thumb and fingerprints on my light gray headliner (maybe where they had to replace the top back on my car or the windshield people?). I made an appointment to take my car back to go over everything that needed to be addressed. I emailed them and expressed my disappointment and concern. One of the women (I have omitted the name on purpose), in the service department called me back to set up an appointment to go over the car and let us point out our concerns. When we got there (I had to take my cousin because I am disabled and cannot walk, plus she had a lot of claims and car experience). The service rep came out and you could tell she was immediately on the defense before we even said anything, her demor and face said it all. This is a very long story, so for the sake of the reader, I will shorten it. The condensed version is, that she was very rude to my cousin, which immediately shut me down on top of saying all the unfinshed work we pointed out from THEIR photos, was "prior damage" before I brought it there. Between her not being willing to take ANY responsibility for unfinshed and half done work and the condecending way she addressed both my cousin and myself (like we were pretty much uneducated lay people and had no idea what we were talking about), I realized that we were beating a dead horse here and just stopped talking. She then wanted to take my car back to the shop to correct the windshield wiper issue. I declined the offer because by that time, I was so upset, I just wanted away from her. She also wanted to set up a time for cleaning the dirty fingerprints off my headliner (which BOTH would have been caught with ANY kind of a quality control check before I got there). When we pointed out the things that were not completed or not addressed at all in the way of hail damage repair, she always answered that the body work was either repaired correctly or was already there when I brought the car in. I declined the offer to let them take my car ANYWHERE! I thought to myself "You will not take ANY responsibility for a half done job, what makes you think I am EVER going to let my car get out of my sight again at this business!!" I never once expected to get my car back in showroom condition because I know it is a 2011, but had been very will cared for and I at least wanted it to look as good as it did BEFORE the hail damage. With the exceptions of a few tiny paint chips from rocks, it was in pretty pristene condition before the hail storm. There were also a couple of additional stratches on my back lift gate that were not there prior to me taking it in along with some kind of weird paint damage to the back applique panels that was not there either, but we kept getting the same answer....it was there before I brought it in to them...she even claimed to have pictures but you could not tell a thing from them and I KNOW my car....being in a power chair 80% of the time, I am eye level with the body and when I have my car washed, I go back over it with a damp cloth to get off any water spots, so I KNOW MY CAR.... Thank the Lord for outstanding insurance!!!! My insurance company immediately had me take it to another body shop for an evaluation. We took it as a new estimate and amazingly enough they found more than half of the work that Voss had not completed as damage that still needed repair. I would highly recommend that you do your homework and see who ACTUALLY does the dentless paint repair at ANY body shop you take your vehicle to. I later learned that Voss contracts out both their dentless paint repair as well as their windshield replacement repair (as most body shops do unless they state that they are the ones who actually do the work, another new detail I learned in this process), so I am not even sure why Voss was involved other that providing the work bay for the sub contractors, because there was definately NO kind of final quality control check before I picked up my car. Just a middle man to drive the estimate up I guess. :( Thank goodness I have been able to steer at least three people I know who need hail damage repair away from experiencing the same disappointing results and rude treatment I did. I have attached pictures of my applique panels...if ANY of you really good paintless dent repair people would know what would cause this...please share.

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    Trio Body Shop

    Trio Body Shop

    (5 reviews)

    I took my car to TRIO body shop two months ago to do necessary repairs on my Toyota from someone…read morebacking into me in a parking lot. Randy, the owner, was flexible with the times I could bring it in for an estimate. They did an excellent job repairing my car and finished it a day earlier than they promised. I needed some other bodywork done, which was unrelated to the claim from the person who backed into me. This bodywork was on the front bumper of my car, resulting from a youngster who fell off of his scooter and caused the scooter to put a huge dent in my front bumper. Randy said he would fix that big dent himself and I could pay him instead of having to file a claim with my insurance company, as the youngster was only about 11 years old and I didn't get the contact information for his parents. He charged me a very reasonable price for the front bumper and did a great job on it too. My car also needed some intense cleaning on the interior due to the fabric of the seats, which stains easier than I have ever seen anything stain! I have tried to clean it myself about 30 times using many types of upholstery repair and natural substances. All that happened is that the stains spread out more. Randy said he has an excellent detailer who will definitely be able to get all those stands up and clean other things on the interior. He said he would arrange to contact him and schedule it while my car was in his shop for repairs. The detailer's name is Paul Johnson, who I had heard of before due to the great work he does! And he did an awesome job with the interior, including the trunk! My car looked like a brand new car! All of that work was finished in four days! They are very hard workers and don't take advantage of people!

    Needed some bodywork in my car. Was done quickly! Looks like new. Friendly, flexible service.read more

    Rivercenter Collision

    Rivercenter Collision

    (3 reviews)

    Have used them 3 times for my wife's lexus. Have been very happy with their work and communication…read more Last time I paid out of pocket for about $5000 of work. They estimated 1 week, but was able to complete in 3 days because the parts were available.

    I thought because Rivercenter Collision is owned by Performance Lexus, that the company would value…read moreintegrity. It doesn't. In fact, a situation I will describe sounds like fraud. It did something that appears to me to be defrauding State Farm Insurance. SUMMARY Rivercenter Collision accepted an approved estimate and service itemization from State Farm. After that, and without my knowledge, Rivercenter decided to do much less work but charged the same price as the estimate. The estimate included painting and blending a quarter panel and rear door, as well as replacing the racing stripe. Not only did Rivercenter not inform me, prior to doing the lesser work, but also the company did not inform State Farm so that my insurance company would decrease the approved cost. Note, had they needed to do more work, Rivercenter would have issued a supplemental estimate. But because supplemental would have meant less money, Rivercenter purposely did not file one. Rivercenter mysteriously did less work and suggested popping out a small dent compost as much as a repair and paint job. Thru failed to notifying as to their divergence rom the estimate until it was competed and during the process of me receiving my car. Hence, I believe the company defrauded State Farm. I'm filing documentation, recommending Riverside Collision never be placed in State Farm's preferred vendor list. I have documentation to prove what happened. NOTE: I had this work done 500 miles from where I live, in the Greater Washington DC area. I noted my dispute on their paperwork and my receipt. Any other action would have placed me in a hardship situation as I needed to return home. DO NOT GO TO THIS COMPANY THAT ENGAGES IN, WHAT I CLEARLY BELIEVE IS, FRAUDULENT PRACTICES.

    Voss Collision Centre - bodyshops - Updated May 2026

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