Customer service is second to none. The salon has s clean and comfortable. Kathy is amazing!

I needed a fill in today, but the nail salon I go to was closed. The location is good. Parking is tight since Trader Joe's is nearby. The ambiance was okay. Tommy was my technician. I got SNS dipping. He did not follow the traditional way that my nails are usually dipped, but he was confident that his way was better. There are so many inconsistencies in the nail color and a lot of residue was left around my nail bed and on my fingers. I tipped him very well for his efforts, but I'm not pleased at all. Unless this is someplace you love or have been before, I would not recommend this salon. Very dissatisfied. read more

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This is a standard nail salon- nothing fancy, good massage chairs. I get like one pedicure a year, so...these runners feet, these "why doesn't she wear shoes more often?;" feet don't pretty up easy. They did all the things, took off dead skin, moisturized again and again, aromatherapy salt or sugar scrub, hot wax...Three days later, my feet still look shiny and new. I'm impressed and will definitely be back. read more

Initially I was uninterested in reviewing due to avoiding having to deal with this matter any longer prior to leaving for vacation although at this point, I feel it is important to since it's only been two days Into having my nails done & I was left feeling frustrated & unsatisfied.Thursday morning I made a 5:30pm appointment to come in for a dip fill on my natural nails as well as a standard no chip pedi requesting to see Lee again if possible.Mind youthis was my 2nd time visiting this salon. I was very impressed on my first visit with the work that Lee had done. My nails looked immaculate she took her time as I was her last client for that day before closing & I was over all pleased with her service.Iasked for her card & name to make sure I could just start seeing her as a regular.Unfortunately my 2nd visit was completely different. The salon was busy & over booked closed to closing time. I tried to be patient & understanding bec at the end of the day I understand that this is a business that needs to produce income as well.I felt Lee rushed through the work & was not at all engaged this time around. I tried to not nitpick & wanted to wait until she was finished before checking my nails but I immediately did notice my toe nail having a corner way longer than the other which made my toe nail appear crooked. No big deal, I politely asked for her to please fix it & she did file it down. We moved on to my hands & I felt like she completely rushed through that as well bec she had another customer waiting after me. I over herd her tell the other customers that she would be seen at her normal 6:30 time bec she was early at that moment. The customer was getting a pedicure at the time so it worked out in that moment. After she finished my hand nails she told me to wait in-front of the fan to allow my nails to dry. I was confused bec usually when I get dip I don't run into having to wait for it to dry. So I was thinking maybe she used a different type of material? Who knows. I wasn't too worried about having to wait. She then walked away & started with her next client that had already been waiting for her. She stated to me that she would return to check them in a few minutes to make sure they were dry before leaving the salon. 15 min later she returned & said they were dry although I noticed the corners of my nails missing polish bec I was able to see my natural nail and the gloss wasn't covering that area as well. It looked jagged and uneven. Again I politely asked if she could fix the corners & Instead or redoing the polish ( or in this case dip) she proceeded to just put another layer of the shiny gloss to help mask the corners that she missed. Right before doing that she said that I was going to have to wait longer now since she was going to add another coat to the many layers she already had on... I did not want to argue with her bec honestly I trusted her judgement and figured they would look fine after doing what she suggested. I ended up leaving & after taking a good look at them at home and in the natural lighting I called them the next morning to see if she could fix them. I offered 3 days that I was able to come back for her to fix them and offered for her to pick which day she would be able to fix my nails with out her feeling rushed or busy. She put me down for Saturday at 12pm. I was thankful that she was willing to fix them and didn't think there was any animosity or awkwardness. Upon arriving she was finishing up a client and told me if I could wait for her. I had time so I had no issue with that.Iwent to the bathroom & after returning she was no where to be found. I sat by the front door & waited a few minutes for her when I then was approached by a man who asked if he could help me with my issues. I'm assuming he's the owner or maybe manager bc I noticed in the past his bluntness in his personality and sarcasm with other clients was a little unwelcoming & rude. His working area is next to Lee's up at the front & I could feel his energy towards other people while I was there both times. I understand working in the beauty industry can be hard, and quite frankly a little annoying dealing with women all day being picky about their needs and wants. I just find it inappropriate to have that type of energy when this is what YOU are choosing to do as a living. If you don't like it then maybe work somewhere else bec I found his passive aggressive & unsympathetic attitude uncalled for. I bluntly watched him walk away from other clients as they were in the middle of explaining how they wanted their nails just so he can put his stuff away & start the new client...****Continued in last picture read more

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Terrible customer service and poor quality of work. Owner is disrespectful and does not respect customers. Overpriced and cheap products. I would not go if the service was free. Owner is verbally abusive to staff and customers. Extremely high staff turn over. read more

I visited this salon today and was shocked at the end of my visit. The nail technician completed my nails, and once my nails were dry she took the tweezers and began to clip skin from around my nails and on my fingers. She clipped skin from my fingers that did not need to be clipped. I wondered what she was doing, so I returned after I had paid $45 for an SNS (plus a $5 tip) and asked her why she clipped my fingers. She claimed I had dead skin, but I have been to nail technicians my entire adult life and no one has taken metal tweezers to my skin. Especially after the visit was complete AND when nothing else was needed. I had no dry skin on my hands. It is now almost 10 pm and my fingertips are sore from the technician clipping my skin. I plan to report this technician and shop to the State Licensing Board. read more

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They were great and welcoming. The spa treatment was relaxing and my nails came out beautiful!

Great for pedicures but manicures look like my nephew did it. Paint peeling, air bubbles in polish, brush strokes dried as a design on nail.

I recently read some reviews about this place so decided to give it a try after having a recent bad experience. I'm glad I decided to visit. First and foremost, I walked in the door and straight to a table. No, seriously... A nail tech greeted me, asked what I wanted told me that the nail tech was ready for me. Unfortunately, a gel manicure took a little longer than I expected. The most important part... My nails turned out really good. And it has nothing do with the fact that they're located beside Zoe's Kitchen (or does it?). I have NO dead skin around my cuticles and that in itself is wonderful. I'm highly picky when it comes to my nails and there are a couple of things I noticed once I left, but not enough to to deter me. I will definitely come back. read more

LH Nails Spa - Nail Salons Near Me - Charlotte, North Carolina

Stopped in on a Saturday morning for a pedi. They took me within 15 minutes without an appointment. I took most of my own tools but it seems like they are pretty clean with everything. I didn't give it more stars because my nail tech didn't spend a lot of time with the massage part or the buffing and the painting wasn't great either. Just a few hours later and my heels still looked dry as well as my cuticles. Though the service was friendly and the spa chair was newer than most, the quality of the actual pedi was just "ok". read more

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Don't waste your time. Seriously. I got my nails done here once and witnessed the manager in a screaming match with another client in the salon. Never went back. Decided to try them again recently and the next day two of my nails popped off clean. I went back twice to get a repair and after sitting for 15 minutes each time and being ignored the second time the manager got into ANOTHER screaming match with a different client in the salon. Just decided to walk out. Not worth it, the facility is disgusting and far from relaxing. Services are below average - average and pricing is on par with much better salons in the area. So when I say do not waste your time, like seriously - don't. read more

Whatever the nail tech's name is, it doesn't even matter. He did a rush job with my nails (as pictured) and my mother's nails. It just so happens that it isn't visible on her nails. There is another nail tech that purposely lied to my sister while getting a pedicure. My sister specifically asked "Will there be an up-charge for GEL POLISH?" Or in the simplest terms "it is extra for gel?" This was asked because it was never specified though it IS a general assumption. The lady clear as day told her "NO". So why was her entire pedicure $50/$55 when it was advertised for $36? "Oh oh no no no you must have misheard or she must have misunderstood you"....Yeah...the same BS. If you do have the misfortune of going to this shop. Go to the bomb.com JAESHA? (Jay-sha). She has produced the best nails since stepping in there. read more

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So it's really a 4.25, but I like these people so much, I'm going to start them out with a perfect score. New to the Arbors, LH Nails Spa is a convenient and quality salon. First, there is plenty of space and they are staffed in order to meet demand. During the opening two weeks, they offered 20% off all services. This was a smart move, as they got customers in the door, like me. My nail technician, Mimi was EXTREMELY attentive to details and made sure everything was perfect with my having to point out flaws. She went through 4 bottles of silver glitter polish to find one that wasn't too thin so that you can actually see the line on my French nails. I felt like it took forever to get done, but I'll never complain about someone being too meticulous. Prices are average. Also, unlike many others salons, everyone speaks fluent English, so there aren't any communication issues that can cause request to go awry. This is important to me personally because it makes a huge difference in customer service when your technician can talk with you and understand your preferences. This is where LH Nails leaves the competition in the dust. Last, but not least, they are polite. There was a customer who walked in and asked what services they offered. Instead of pointing to the bright pink brochure that explained everything they offered in detail, the owner sat down with the girl and went over everything. Very professional and patient! If you're in the Mallard Creek area and looking for a mani/pedi, come here. read more

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Very nice nail bar! They provide a variety of services such as nails, pedicures, & waxing. Professional staff. Extremely clean. read more

LH Nails Spa - Large variety if polishes & gel! - Nail Salons Near Me - Charlotte, North Carolina

I had my nails done at L. H Nails Friday and they starting chipping in Sunday by Monday it was awful!! I went back Monday and told them my nails were chipping and showed them as well their response to me was we do not guarantee this!! Really so I paid you for really a days worth of decent looking nails??? I will never go back there agai read more

LH Nails Spa - L H Nails did nails on Friday and Monday this is how they looked and they would not redo them!! NEVER WILL I GO BACK THERE!!! - Nail Salons Near Me - Charlotte, North Carolina

I paid 80 for a basic gel mani and pedi. I thought I was getting a pink color. But once I got home I noticed my color was changing to purple. I got the same color on my toes and nails. It looks like a fungus and is not the color I selected. I called the nail salon and the manager blamed me for choosing a "mood changing" color. I asked for refund because I believe the polish is old and turning and he refused. I would not recommend this salon to anyone read more

LH Nails Spa - Nail Salons Near Me - Charlotte, North Carolina

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Started going to LH Nails in May (2019) ... I used to go to a place in concord but since living in Charlotte, I was looking for a spot that was going to be a little closer and convenient for me ... I feel bad for my old nail spot I used to go to because the lady that has been doing my nails for years is GREAT! But LH nails is even better! They welcome you when you walk in, even if they are super busy they try to get you in a spot as soon as possible and make you feel good and comfortable! The guy that does my nails, like to have small talk/convos with me while doing my nails and sometimes even crack jokes (I'm asian) and they are always so curious about how my culture is from theirs! I also love sitting at the high top chair and table to get my nails done, it's located to the right side of the store when you walk.But I will sit wherever they put me! I would definitely recommend this place a 110%!!! read more

LH Nails Spa - New Full Set! - Nail Salons Near Me - Charlotte, North Carolina

Disappointed in my most recent visit to LH Nails. Usually this is my go-to spot for pedicures, but today I went in to get my SNS removed and get a basic manicure. I was given a difficult time about my decision to do so, and then I finally told him if he didn't want to do it, I would go somewhere else. After that, I feel like he rushed through my manicure and I was not given good service. I did need to get a few nails fixed due to my own fault at the dryer, which he did with no problem. I left with my hands covered in polish (which I did not do), and rough edges. read more

LH Nails Spa - Nail Salons Near Me - Charlotte, North Carolina

Truly the worst gel manicure I've ever gotten. The lady took absolutely no time to prep my nails (causing the gel to pull up within less than a week), did not cut my cuticles whatsoever, didn't even take my old polish off. She rushed through all 3 layers of gel and finished in less than 10 minutes. I had to ask her to go back and make them look neater and I was still displeased with it but at that point just wanted to leave. Every single one is pulling up and chipping. I've never had a gel mani last less than a week before. Very disappointed and won't be going back. read more

LH Nails Spa - This is less than a weeks wear and tear, mind you I am not tough on my hands AT ALL and do not pick my nails. - Nail Salons Near Me - Charlotte, North Carolina

I have had many wonderful pedicures here but all it takes is one to ruin my experience. I got a pedicure 3 weeks ago and LOVED it. They were wonderful and thorough. 2 days after my lovely pedicure I noticed my left big toe was turning green and oozing. Tools were clearly not cleaned and in response i got a horrible infection that cost my my big toe nail read more

LH Nails Spa - Nail Salons Near Me - Charlotte, North Carolina

Tried out this salon as I was in need of a mani/pedi and at the near by Zoe's. I was impressed from the beginning as I was welcomed with conversation, not the regular "pick your color" that you receive at most nail salons. Although, it appeared busy, I was seated and serviced right away (and so were the customers who came in after me). I was offered a beverage, the chair went into massage mode and all was well. Despite it being busy, I genuinely felt valued and not like any other number. If there was a bit more space at the drying station (or even additional stations) they would have received 5 stars. read more

LH Nails Spa is my go to nail spa! All of the nail techs are so friendly and welcoming. They do an amazing job at honoring appointments and getting you in and out in a timely manner. Jennifer has done my nails since my first visit. She's such a huge help and patient- she even helps choose the color that'll look best. I visit biweekly to get an SNS manicure and pedicure. They have a huge SNS, gel polish and regular polish selection. They even offer glow in the dark, mood change and chrome color offerings! Not to mention they offer pedicures to meet every price point. I highly encourage you to check them out and request my favorite, lavender & wildflower pedicure special. Happy relaxation! read more

Very disappointed by my visit today to LH nails. The technician was nothing short of rude. She got upset that I wanted a quick pedicure and didn't want to upgrade to their $45 dollar pedicure. In front of my friend and other patrons called me cheap and said the polish I was wearing was cheap. Definitely not going back. To add insult to injury she did an awful job on my pedicure. read more

LH Nails has been my go-to nail spa for a month now. THIS is how you do a nail spa. All the nail techs are sweet (I went to a different tech each time) and make a little conversation during the process, instantly putting you at ease. There is just a notable vibe at this place where, even if you arrive in a bad mood, the second you walk in the door it dissipates instantly, and you leave feeling great. If your SNS nails have cracks, bumps or dry spots, the techs are more than happy to fix it free of charge and they do a great job. I'm happy to find a nice nail spa near my home, that I can return to every two weeks. And using a line of nail powder in which every color is named for a classic Hollywood actress is a pretty nice touch -- I surely do feel like a star when I can come here and treat myself to a pretty Revel Nail manicure, and you will too! Give yourself a little star treatment and patronize this lovely local spa -- you'll be glad you did. read more

LH Nails Spa - Revel Nail in Ginger. Such a gorgeous color! Definitely want to stick with it from here on out! - Nail Salons Near Me - Charlotte, North Carolina

I spent an hour and a half getting an "American" gel manicure. The "manager" assured me it wasn't going to be "white white" but American, very natural. NOT THE CASE. The "manager" proceeds to yell at me while im checking out when I brought up that it looks like French. He then says "ma'am let me guess are you wanting a free manicure" Go here if you want to be embarrassed and pay for a service that you didn't even want from the beginning. read more

Just got back from a lunch break pedi at LH Nails & I'm a fan! It was $25 for a basic pedicure that included a hot stone massage and a salt scrub. They have a ton of pedicure massaging chairs and everything is brand new and spotless. FYI, it's located right next to Zoe's if you can't find it. I wish I knew my nail tech's name, she did a great job and checked along the way that I was happy with everything. Great spot in the University area, I'll definitely check them out again for a mid-workday retreat! read more

This place is horrid. They damage your nails and then blame it on you (Larry). Then, while getting a polish change on my toes, Larry said he would charge $3 more just to cut my toenails when they never charged for this before. If you want damaged nails make sure to come to this a salon! read more

Did not ask for the special and they gave it to me anyway. I don't know what the special was but he charged us $36 when we asked for the classic $26. Also the guy tried to tell us next time we need to be clearer when we said NO at the beginning. I thought it was a classic pedicure didn't know the difference between the special and the classic. Never going here again read more

This is my second visit here . The first time I got the full set but after one week it broke . My nails were too thin but my pedicure was very nice . I'm back again today and this time my eyebrows was waxed and I love it . Now the second pedicure I receive was bad for 25$ I expect better I still have flake stuff on my feet . I'm so angry I decided to just shut up . I will come back for my eyebrow but I will never come back for pedicure nor a full set . I gave them a second chance and its mess up again . I regret so much coming here ... Again read more

Lee and others are great at this salon. I have been going there for years. It is a pleasant experience and in a great location. Quality work! read more

1 star is actually far too much! I had the worse experience ever at this despicable place they call a nail salon. On May 6 I went there for the first time out of convenience and got a pedicure. A older man did my feet and I really don't let men do my feet but I was in a rush since I was leaving for vacation the next day. The whole pedicure was terrible from the cuticle cutting, massage and polish. The paint job was so bad I had to get the women working on my boyfriend to finish up & repaint my toes. It still ended up clumpy and a mess but we had to go and I was not in the mood to stay there any longer. The next day when we flew out I noticed that my toe was in pain but we had a layover so I didn't have any time to check it. Once I got to the hotel I noticed my big toe was red and swelling around the edges. I thought it was just because he was trying to get an ingrown and maybe he was a little too rough with the nippers. I let a couple days go by on vacation and my toe was still the same red and swollen. I flew back on the 11th and went to work (my toe was still hurting). That night I got home I took my shoes off and noticed my toe was green-yellow. I work in healthcare and immediately recognized that as a sign of an infection. I called my primary and they had no appointments the next day. The following day I decided to go to urgent care for an emergency visit. My toe was indeed infected and I paid $80 copay. I go up to the salon and show pictures and the lady says manager isn't there but screenshotted a photo of my toe to show to the manager next day. He calls me while i am at work and I let him know I have to call back. I call him back he's now doing nails. I waited 3 1/2 for a call back nothing. He finally calls me while I was already heading to the salon and he asks if we can speak outside. I let him know what's going on and show my receipt for a refund. He says he will not be refunded me and he wants a receipt of my medical visit. We are going back and forth as to why he needs a receipt my toe is clearly infected and I want a refund for my copay. He's being a dick. So I go in the nail salon and announce the terrible customer service and show pictures of my toe. Me and the manager are going back and forth as to why he needs a receipt of my visit as that's a hippa violation and he's not a medical professional. He says he will call the police. A nice woman in the nail salon sticks up and says what do you mean you're going to call the police you should be refunding her. I finally tell him I'll be back with the copay receipt only and when I do I want a whole refund! I get an email copy of my copay payment. I bring my significant other up there with me next day. Again, back and forth with the manager when he said that's all he needed to see but still don't seem to be enough. He's talking about "I'm stupid I need 5 minutes to look at the receipt I don't speak English very well". He clearly understood English and could speak very well. My fiancé sees the nonsense I dealt with yesterday and started getting frustrated as well. Again, back and forth for about 6 minutes causing a ruckus in his own salon and won't make it simple by taking accountability and righting their wrongs. I guess he felt more pressure with a man there and finally wrote a check for my copayment amount. All this to say please DO NOT PATRONIZE THIS BUSINESS. I work in the area and ppl come in and ask if they are good but from now on I will be sharing my experience with everyone!!! Stay away!! I suggest saving yourself the bad customer service and the shitty service as a whole! I'm so sick of them getting business loans and have not one bit of business etiquette. They only care about $ and nothing about quality and your health! (I am hoping google will let me upload pics) read more

LH Nails Spa - Terrible service! Infection! - Nail Salons Near Me - Charlotte, North Carolina

Wonderful, friendly staff,everything is spotless, and the deluxe jelly pedi is amazing! My first visit and I can't wait to come back. read more

LH Nails Spa - Soaking in lavender jelly - Nail Salons Near Me - Charlotte, North Carolina

So, I haven't been here in a while and now I now why. Initially my visits were great but they began rushing more and I decided to find another salon. I went there yesterday due to my normal nail tech at another shop being on vacation. I got a pedicure, fill in, and a few broken nails fixed. The nail tech seemed uninterested and bored. No complaints about the pedicure BUT the fill in and paint job is horrible! He seemed to rush through it. There is space between my cuticles and the acrylic so it doesn't look like a fresh job. The polish is super thick and lumpy with areas that seem transparent. And the couple nails that had to be fixed have acrylic piled on so thick that it looks like I did it at home. At first they looked decent but as I really looked at them after leaving I became more and more disappointed. Now I have to pay more money to get them fixed before my vacation this week. I wish I had gotten his name so I can warn all to stay away from him. I'll include plenty of pics, although my camera gives it more justice than it deserves because it is hard to see all the lumps. read more

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My daughter and I had a great experience. We went in about 12:15 and were out by 1:30. I got a SNS full set and my daughter got gel polish on fingers and toes with a design on both. Very friendly and we didn't have to wait. I will be back again. read more

Jennifer and Lee are amazing. I'm always pleased with the work I get done here. So much so, I wait to get my nails done until I'm back in town to go here. They're very clean, great customer service and have a wide selection of colors. Cleanliness is a huge deal to me and they always do a great job keeping everything sanitary. read more

I broke a nail and decided to come here because they had my nail polish. The guy who did my nail repair made my nail look bulky. Great customer service just that one guy made my nail look bulky. read more

In a nutshell: 1. I stopped coming to this nail salon because one of the nail techs kept shaping my nails against how I requested. I requested almond and he would always do them round, despite me and other nail techs reiterating to him what I wanted. 2. The new nail spa I go to is closed Sundays. I broke two nails one Sunday morning and needed to get the rest of the SNS off my nails and my nails cut down asap because I was headed out of town for business the next day. Unfortunately, I was given the same guy who never shaped my nails (or really understood much, including how to use the Credit/debit card machine). I knew this was not going to end well. The guy drilled my cuticle causing my to bleed and lose a chunk of skin around that cuticle. I should have left then. Then he poured acetone in it was caused great pain and a bad reaction To the wound. After that, they switched out nail techs. The next guy was disrespectful, rude, and agrressive. He was rolling his eyes and talking very aggressively to me, disregarding what I was trying to explain to him (that those were my real nails not acrylic). I will never ever return nor encourage others to patron the nail shop. Better quality and friendlier service is right around the corner read more

Love love love this place! Tony does an excellent job. I live closer to other salons, but no one as good as Tony. A little out of the way for me but well worth it! read more

The nail tech did a bad job on my cuticles and me feet. I went back to have them redo my cuticles and all the guy (owner?) said is we don't guarantee regular manicures. Wouldn't even let me explain. No go there anymore!! read more

Went to LH nails when it first opened. The staff was very friendly and did my nails perfect. I got a pedicure and gel nails. The pedicure was the best part. They did my gel manicure at the same time. read more