Well, it's 2019 now. I phoned this same tow company today, June 1st, for the same service as before…read more(see my glowing 2016 review). My car is the same vehicle, parked in the same space and in the same residential parking garage from where they helped me successfully three years ago. Now however, GNG flatly refuses me service. The guy who answered the phone said that he "damaged his truck last time," which he absolutely did not. Also, he said that "you're on the top floor aren't you?" trying vainly to remember the job, which I am not. I'm on a lower level, one story down from street level. I would think that in three years, GNG only would have gotten three years better and more efficient than they already were. Instead, however, it appears that in that short span of time, they've gotten worse at what it is they claim they do with such expertise. Negative and condescending on the phone, the guy sounds like he hates what he does for a living--or perhaps he was just having a bad day. I phoned them with the same result over a month ago, thus why I felt it was probably time to alert consumers. I suppose there's just that much towing in Chicago, that one can cavalierly decline business and revenue on any given Saturday.

Had a great experience with this company…read more I have roadside assistance through my cell phone company and this was the company I got paired with. I've had multiple situations with towing, jumpstarts, busted tires, etc. because apparently my car is a POS (bless her engine). But, none of my experiences are stand out--except for this one, thanks to Manny. Manny communicated consistently about his ETA/ timeline for completing other calls before me. So, I wasn't sitting around waiting outside, and he wasn't sitting around waiting for me either. Once he was able to give an accurate ETA, he showed up exactly when he said he would--literally to the minute. He was also extremely knowledgeable about best practices when having to get your car towed. He warned me about all the towing scams that take place around Chicago and how to avoid them. I had no idea there were so many ways for tow companies to milk money. If you take a look at the reviews for other tow companies, it becomes increasingly apparent how common these scams are. The fact that he was so transparent about red flags for other towing companies makes it clear that GNG does none of that. Everything was streamlined with GNG--you pay with a card and your information is all in the system, so you know they don't do any of the shady money-pocketing scams. The price was great too. After my phone company paid their share, I paid $28 out of pocket, which shows that the initial price must have been very reasonable, because in the past my OOPs have been 2X-3X that. If I have any future car issues (which I definitely will... I mentioned my car is a POS, right?), I'm coming back to GNG. And though I'm sure everyone here is awesome, I'll ask for Manny.

The greatest tow company in Chicago, my boy AB took care of me from beginning to end with full…read moretransparency. The smoothest best encounter i've ever been through with a towing company. My semi truck flipped on the side of the highway and they helped through and through.

Insanely unsafe driver this morning 9.28.26 driving 355 North. Cutting across all lanes…read morerepetitively, cutting people off at a high rate of speed. Could have killed someone. Revoke the license of whoever was driving.

If it were possible that I could give Chicago Towing 10 stars, I would. You simply don't find this…read morecaliber of service in Chicago--anywhere. My car has sat idle in my building's parking garage, collecting dust since before the pandemic began--meaning since 2018. In those six years, I've been vainly searching for one towing company in the city that appeared even remotely like they wanted my business. The experience has ranged from abrasive phone dispatchers who obviously hated their jobs, to not having drivers or trucks available, being too busy or not having certain tools on their trucks (i.e. air compressors), to not answering the phone at all or wanting to charge your credit card in advance of showing up. Chicago towing is the exception, and they are exceptional. This was the absolute best, most professional and most pleasing experience with a tow company ever--especially if you get a chance to work with Robert (do yourself a favor and ask for him by name). After General Motors was unable to repair whatever was wrong with my General Motors engine a few years back -- and charged me over $500 for it -- I phoned Chicago Towing this week to see if I could just get my car started to get some servicing before this winter sets in. They called me to confirm, texted me to confirm, then the driver Robert texted me to confirm again and provided his precise ETA. He showed up on time, knew exactly what he was talking about and had my vehicle running in less than five minutes. He also gave me about another ten minutes of good, knowledgeable, no-nonsense advice and counsel about my car, the payment process was seamless and he even made sure I was parked straight before leaving. These guys actually deserve to have Chicago be a part of their name. World-class service in a world-class city; extremely rare in the towing business. You can rest assured I'm never calling anyone else.

Called Chicago Towing to haul my mechanic's tool chest during a recent move. The driver was…read moreon-time, confident about what needed to be done, and meticulous when loading / unloading and strapping down the tool chest (see the pictures). I really appreciate the work completed since I've never had to move the tool chest before so I was nervous about damage during the move. I recommend calling these guys the next time you have to move a tool chest or vehicle. Thanks so much!

I called and they came right away very professional & helpful ! communication was GREAT!!! & went…read moreover and beyond to help me I would recommend them to the whole Chicago if I could ! Will be calling again anytime I need help As far as towing. great guys -kiasoul

I've used this company three times already to tow my vehicles. They have the best customer service…read moreexperience every time. They're super quick to answer, kind, attentive to vehicle care and affordable. Since my first time using them 3 years ago I haven't used anyone else.

I didn't know how Eddie was going to get my car off the curb without creating more damage. But he…read moredid, with expert precision. Thanks Eddie you're a true professional.

Jason was the towing truck driver that picked up my truck. Jason went beyond my expectation was…read morevery polite and he noticed my truck brakes weren't the problem as I thought and wanted to make sure before he towed it away that i was aware that my truck was in working conditions so I would get charged for a labor that was not the problem. It's a big help because as a female not knowing nothing about mechanical car stuff was very grateful he took the time to explain and give me his opinion. So I won't be charged for something that didn't need fixing.

Here he came to save the day!! Best tow experience one can ever have! Thank You. Friendly and…read morecalming. Quick service and educational! Extremely fair in price! AMAZING!!

My car decided to stop in the center of a road and Mauricio came to the rescue. Was in my area in…read moreless than 30 mins. I recommend this business and will definitely be using them again!!

Amazing service. Car battery died, Called this service VS tow to a service station. They came…read morereplaced the battery- ready to go... an hour and 15 minutes start to finish. They service pretty much all of Chicago. Thank you!

Said they'd be there in 30 minutes and they were there in 20! Cory and his team do great, honest…read morework and will help you with a tow, dead battery and loads of other roadside aggro.

My car got stuck in ice and this service helped me get my car out. Bobby, the driver, had great…read morecustomer service skills and did a great job at following up with me prior to his arrival. He arrived about 20 min after i placed my initial call which was very convenient. I would use this service again.

I had to get my car towed on December 4, 2025 (I have a receipt). The 2 stars is for promptness and…read moreservice that day. They answered the phone right away and sent someone pretty quickly. I had a pleasant interaction with the tow truck driver. However, I was a bit alarmed when the next day my mechanic called and asked me where the car was. He said he had left the shop for the day and didn't see it there which made me panic a bit. I called the towing company and the person who answered said the driver would call me back. He never did. My sister, who lives closer to the shop, drove over that night and discovered the car way down at the other end of the lot. My mechanic had to push it down to where their shop is the next day. Fast forward to submitting the receipt for reimbursement. My insurance company said they don't often see prices this high. I am right around the corner from where the towing company is located (0.3 miles). I was parked right next to my house on a side street where there were no cars parked in front of me. It is not a dense area. It was not a difficult situation. The tow was 9.1 miles. It was $295. I did not realize at the time, but this is high. For reference, my sister is getting her car towed 30 miles today (similar area of the city, also 4wd similar type of car, but over 3 times as far) and the cost is $360. And this other company has to travel further to get to her. I would recommend calling around because you can certainly do better on pricing (I feel I was taken advantage of) and they failed to follow up on a panic-inducing issue. I was left to locate the car on my own. In the future, they should consider having the driver confirm with a photo (or two) where the car was left.