I took the train this winter and did not run my car, parked on the street, nearly enough. Sure…read moreenough, the battery died, and I was fearing the dreaded street-sweep ticket. In one call yesterday, they offered to meet me at my car parked in the neighborhood that same afternoon. Cory (sp?) was direct and honest about wait times and services costs. He troubleshooted with me to ensure a new battery was needed, and not just a jump. Communication about wait times was superb, along w/ cost & payment options. The work was done street-side, and very efficiently. Car started up perfectly fine!

Helped me out when my car wasn't starting and did me a huge favor. Really appreciate what the team…read morehere was able to do!

Well, it's 2019 now. I phoned this same tow company today, June 1st, for the same service as before…read more(see my glowing 2016 review). My car is the same vehicle, parked in the same space and in the same residential parking garage from where they helped me successfully three years ago. Now however, GNG flatly refuses me service. The guy who answered the phone said that he "damaged his truck last time," which he absolutely did not. Also, he said that "you're on the top floor aren't you?" trying vainly to remember the job, which I am not. I'm on a lower level, one story down from street level. I would think that in three years, GNG only would have gotten three years better and more efficient than they already were. Instead, however, it appears that in that short span of time, they've gotten worse at what it is they claim they do with such expertise. Negative and condescending on the phone, the guy sounds like he hates what he does for a living--or perhaps he was just having a bad day. I phoned them with the same result over a month ago, thus why I felt it was probably time to alert consumers. I suppose there's just that much towing in Chicago, that one can cavalierly decline business and revenue on any given Saturday.

Had a great experience with this company…read more I have roadside assistance through my cell phone company and this was the company I got paired with. I've had multiple situations with towing, jumpstarts, busted tires, etc. because apparently my car is a POS (bless her engine). But, none of my experiences are stand out--except for this one, thanks to Manny. Manny communicated consistently about his ETA/ timeline for completing other calls before me. So, I wasn't sitting around waiting outside, and he wasn't sitting around waiting for me either. Once he was able to give an accurate ETA, he showed up exactly when he said he would--literally to the minute. He was also extremely knowledgeable about best practices when having to get your car towed. He warned me about all the towing scams that take place around Chicago and how to avoid them. I had no idea there were so many ways for tow companies to milk money. If you take a look at the reviews for other tow companies, it becomes increasingly apparent how common these scams are. The fact that he was so transparent about red flags for other towing companies makes it clear that GNG does none of that. Everything was streamlined with GNG--you pay with a card and your information is all in the system, so you know they don't do any of the shady money-pocketing scams. The price was great too. After my phone company paid their share, I paid $28 out of pocket, which shows that the initial price must have been very reasonable, because in the past my OOPs have been 2X-3X that. If I have any future car issues (which I definitely will... I mentioned my car is a POS, right?), I'm coming back to GNG. And though I'm sure everyone here is awesome, I'll ask for Manny.

I'm a bit mixed between this place because it's a towing company, but I guess I could have been…read moretreated worse. There was a confusion with a parking pass with Spothero. I had a van towed all the way to the Southside from near the United Center. That seems excessive. The woman on the phone was nice enough and reminded "open" for me to get the van that night. The guy who gave me back the van was actually super nice and made me feel at ease, especially since I was having a bit of a breakdown with all this stress. The only thing I didn't like is that they wanted me to Venmo or Apple Pay them (no credit cards). I think I know why, but this came off really shady in the moment and took longer to get the car out because of it. Again, this is a towing company so it's not the place for happy people. However, I suppose the whole ordeal could have been way worse and they had a sliver of decent customer service. Probably my weirdest review here!

I just wanted to post here that the customer service is fantastic. We had a bit of a mix-up with a…read moreneighbor and they accidentally towed our car. However, after a brief call they were really apologetic and professional and they also brought the car back to us the same day, which saved us a lot of trouble.

Dude worked his ass off in order to secure a very difficult tow. It was just a small CRX but the…read morewheels were locked to one side, the car had no suspension, and he had to work perpendicular to the garage. He did a great job and I am not so sure that every tow company would go to the lengths that he did in order to move my car. Five stars and a BIG THANK YOU!

The guy his name is Shameless he came within 30 minutes tonight and helped out my boyfriend who…read moreisn't from here and doesn't speak good English. He was so helpful, patient and pleasant. He was super funny too. Definitely trustworthy people! I'm so glad I was able to meet him! Thanks Shameless God bless you!

From the owner: Chicago Jump & Lock Pro at 416 W Huron 60654 is the best solution for all your roadside assistance…read moreneeds. With their fast ETA's and over 50 years of experience, they are the go-to service provider in Chicago. One of the key services offered by Chicago Jump & Lock Pro is their expertise in opening car doors. Whether you accidentally locked your keys inside the car or lost them, their skilled technicians can quickly and safely unlock your vehicle without causing any damage. This can be a lifesaver in emergency situations, especially when you're in a hurry or stranded in an unfamiliar location. In addition to their car door unlocking service, Chicago Jump & Lock Pro also specializes in battery installation. If your car battery dies unexpectedly, their team can come to your location and replace it with a new one. This service is particularly useful when you're in a hurry or unable to find a nearby auto shop. With their fast response time, you can get back on the road in no time. What sets Chicago Jump & Lock Pro apart from other roadside assistance providers is their commitment to customer satisfaction. They understand the stress and inconvenience that comes with car troubles, and their friendly and professional technicians strive to provide the best possible service. Their years of experience have allowed them to perfect their techniques and ensure that every job is done efficiently and effectively.

Mike is great. I called him and he answered right away. Then he came and remembered helping me a…read moremonth ago. He quickly got to work and knew what to do with my car. It's not the same set up as other cars so for him to remember it was so helpful. I recommend him to anyone he did a great job. Quick and efficient. By the way the woman who goes on and on about her nightmare experience in the review below was a different company. She reviewed on the wrong company.

FANTASTIC! Our car had a tire come off and was in a busy street. We had been waiting on different…read morecompanies for hours 130am-530am... they never showed. Shamus was so fast, knowledgeable and kind! He explained everything to me, answered my questions and was patient with my son and I. He towed the car for us and made sure we were alright. I would give 100 stars if I could. Thank you!!

Driver was friendly, but I wouldn't recommend this company. They quote one price and get there and…read morethe price changed from 175 to 250. Driver claim he had to do some different hook due to tie rod. I told him no. His dispatcher call me trying to negotiate a price since I refused to pay 250. I told him his driver could leave. After the driver sit there for 10 min he come tell me he could do it for the quoted price. After he hooked up my truck, I informed him I 16 yrs of towing experience, and ask him what did he do different with the tow. Of course no response Company trying to rip people off

Fast and very helpful, also checked to make sure my alternator was working correctly, great guy!read more