To start, my family and I have been going to the same mechanic for over 50 years. One problem... my…read moreboyfriend and I just reallocated to Oak Park, and with this comes losing our go to in Cleveland. I have ventured out to others when I desperately needed service and my preferred couldn't get me in, and was always screwed over. The typical you "need" this, this, and this done to your car which led me to have a really poor experience with anything that needed to be done to my car - which had 200k miles on it, and made the process dreadful. Long story short, my boyfriend needed a routine oil change, tire rotation, and wanted to get a full inspection on the car since his just hit 100k miles. The car was also showing that he needed a new timing belt (something that pops up automatically when the car hits 100k, and has yet to be replaced) and we were supposed to be making a long drive the next day for a wedding. I decided to take the car since he had to work. I get to the shop and am immediately warmly welcomed by a nice smile and friendly hello from a man named Tyler. I told Tyler exactly what I wanted and didn't want anything else done besides what I said. I also told him that we ideally wanted to wait on the timing belt seeing as we had to leave for a long trip (I had my fingers crossed on this one since). He checked everything, and came to the waiting room to tell me I can make it there and back before the timing belt needs to be replaced, but that it should be replaced soon. THIS was what I wanted to hear. He also told me I needed new filters (I already knew this, oops), and too the time to show me how gross mine were, so I ended up getting new ones. He ended up giving me a little discount too, and explained, "we just try to do a little something for everyone". Amazing! After driving the car home, it has a completely different (but good) feel to it. Maybe it's in my head, but it truly does feel like it was taken care of properly. I have NEVER had this good of service from a mechanic in my life. Our Planet Automotive will be our new mechanic, and I'm so happy with the time Tyler spent with me on this. I can be a tough critic, but this process was pain-free and easy. Thank you, Tyler, and the guys at Our Planet! :-)

love Car one Caesar and Bruno are amazing people, I was recommended by Valvoline and what a great…read morespot. They are so honest and do such a great job On the spot, Two days in a row and I had everything done for the winter. Also the conversation is always pleasant. Thanks Lisa w/Equniox

Forest Park Auto has serviced my car a few times. I was very impressed by the service, speed and…read morequality of work. More importantly, Forest Park Auto has been honest and very trustworthy. They are very transparent and the prices are very reasonable.

Crooked shop. Avoid. Brought my own shocks and sway bar links--they didn't install them and then…read morecharged me. 1 star because 0 isn't an option.

Brought my car in because it was making a funny noise. I expected it to be an expensive repair and…read moremy sister recommended Forest Automotive. I got a call about an hour later to come and pick up the car, it was finished. I asked what I owed, and they said nothing, it was a simple repair, just a couple of adjustments to the heat shield. I was shocked! This was the first time I had brought my car there. Talk about honesty and integrity..... Wonderful to find honest, competent, friendly people to work on my car right in the neighborhood.

I took my daughter's car here to be looked at and was told the repairs would cost more than the car…read morewas worth. We had just purchased new tires, but I went against my gut and did not take it somewhere else for a second opinion. I ended up selling the car to the owner for $300 and gave him the title. About a month ago, I started receiving calls from someone saying I was still listed as the owner and that the car had been impounded. It turned into a whole situation. The person who had the car was an elderly gentleman who said he had bought it from them, but he had no proper paperwork and did not seem to fully understand what had happened. My name was somehow still on the title even though I had thought I had signed it over. I had to go speak with the police an hour away from my homr and help this man get the car out of impound because it was his only means of transportation and he is elderly. Meanwhile, I left repeated messages for the owner of Forest Park and never received a call back. No explanation. No help. No accountability. This was extremely frustrating and, honestly, upsetting. Based on my experience, I do not find this business to be honest or honorable. I strongly recommend steering clear and taking your vehicle somewhere else.

The most helpful shop I've been to in years. On a Friday afternoon, I called asking if they could…read morecheck my car and they were able to get me in and out in an hour all fixed up before the weekend. Amazing customer service, will definitely be back.

I've been here twice and happy both times. The staff are nice. Called both times to make an…read moreappointment and they usually have availability the next day or two. Didn't have to wait too long. They also gave me a very fair price and assessment overall. The shop is very clean and organized. Will definitely come back

DANGER!!!! My wife had her tires rotated at "Elite" before…read moreheading on a road trip to North Carolina. Because of abnormal noises from her back left wheel, she pulled over to a repair shop in Indiana only to find that the wheel was about to fall off because only one of 5 lug nuts was in place and tightened. She could have been killed. The owner acknowledged the mistake, apologized, and paid for her repair in Indy. Some mistakes simply can't happen!

Stands behind his work. He has always been timely in…read moreservice. He offers choices on parts like batteries and tires.

I've learned through the years. If you want your car fixed right? Look for an experience. Mechanic…read moresomeone who's been around for a while... I've been extremely satisfied with the service...... I will never trust my vehicle with anybody else.... I had a few noises going on in the front of the vehicle and I had it at another mechanic prior to bringing it to H&R .I was charged over 1500 sway bar And control arm repairs And I was still hearing the noise. Had to bring it back there because they did the first repairs. Then they told me it was a transmission mount which is another 500 .... And I still heard the noise, i was done... I decided to bring it to Forest Park.. where they inspected the vehicle to see what the problem was. And it was my brakes and calipers.. so I do believe experience allows you to know what you're looking for in my opinion...

I will start by saying this is not a personal review of Larry as he was very nice along the way…read more But at the end of the day, this was an awful awful experience. If you care about your car, your time, and your money, DO NOT take your vehicle to H&R Auto and Towing. Their complete incompetence, dishonesty, and negligence have cost me months of frustration and thousands of dollars--and they have refused to take responsibility for their terrible work. Botched Repairs From Day One In June 2024, I hit an object on the highway, which destroyed my transmission and bent my subframe. My insurance covered the repairs, and I--unfortunately--trusted H&R Auto with the job. That was the biggest mistake I could have made. It took them three months to return my car. Immediately, issues started popping up, forcing me to bring the car back multiple times over the next three months to fix things they should have done correctly the first time. Instead of using quality parts, they cut corners at every opportunity, installing junkyard parts without properly inspecting or replacing necessary components. H&R's Negligence Leads to Catastrophic Failure In November 2024, my transfer case completely failed due to H&R's failure to properly install or replace the seals between it and the transmission. Fred's Garage, a well-respected and trustworthy shop, inspected the damage and confirmed that H&R either installed the seals incorrectly or didn't replace them at all. I had no choice but to take it back to H&R, and they claimed to have fixed it. But when I took my car back to Fred's for an inspection, they found a new transmission leak--meaning H&R STILL didn't do the job right. At this point, I could no longer trust H&R with my vehicle, so I paid $2,303.26 out of pocket to have Fred's Garage fix their mistakes. That's money I should never have had to spend if H&R had done their job properly. Refusal to Take Responsibility I sent H&R a formal demand letter requesting reimbursement for the money I had to spend due to their gross incompetence and negligence. They have ignored it. No response. If they respond in the next few days I will consider changing or removing this review. I am escalating this issue by: Filing a formal complaint with the Illinois Attorney General's Consumer Protection Division I may take legal action to recover my costs Making sure everyone knows how they operate by posting this review everywhere I can Do Yourself a Favor - GO ELSEWHERE There are plenty of reputable mechanics out there--H&R Auto and Towing is NOT one of them. If you value your car, stay far away.

Todos mis servicios de instalación de llantas los hago con pep boys y siempre llevo mis propias…read morellantas y hoy cuando fui me dijeron que solo las instalaban si las compraba ahí mismo y justo yo las llevaba. Pesimo servici. El señor que me atendió se llama Alex. No lo recomiendo para nada mejor vallan a otro

This is your warning to avoid this shop at all costs! Below is a detailed account of my experience:…read more Initial Issue: I noticed an oil leak from the front end of my car and scheduled a fluid leak evaluation which cost $29. Evaluation and Quote: During the evaluation they claimed that the valve cover gasket was the source of the leak. I was quoted $426.79 over the phone for the replacement (which I later found out included an undisclosed extended warranty fee) Repair and Continued Issue: I agreed to proceed with the repair. Alex, the manager, confirmed that the repair was complete and that the car was no longer leaking. However, within 2 hours of driving home, I noticed that the car was still leaking from the exact same spot. Second Visit: I returned to the store and spoke with Alex again. He looked under the car and said he didn't see any leak and suggested that the leak might not be oil but another fluid (it was absolutely oil). Alex asked me to place paper under the car and return with it the following morning. Follow-Up Inspection: I returned with the oil-stained paper, which I showed to Ralph, an associate at the counter. Ralph looked under the car and (confirmed) that there was indeed an oil leak on the bottom of the engine. He stated that the Forest Park location is not equipped to handle this type of leak, as it requires removing the transmission. Ralph had no explanation for why the leak was missed during the initial evaluation. Concerns: The fluid leak inspection was inaccurate. I proceeded with the repair based on incorrect information provided by Alex. Additionally, there was no indication that dye was used to assist in the inspection, yet I was charged $5.99 for oil dye (isn't this fraud?) I went to another repair shop and they performed a "real" leak inspection which confirmed the true source of the leak. I am dissatisfied with the service provided by Pep Boys and they've yet to respond to my request for them to honor their 100% satisfaction guarantee. Go somewhere else!

Busy busy busy. Show up early and get in line. There is some parking in back. The owner tries to…read morekeep the cost down but labor can get up there. But the mechanics need to be paid. The work they've done has been great. No return issues. The AC is almost too cold in my 14 yo Subaru.

BEST automotive service I've experienced anywhere! I had to wait in line with about 12 other people…read morewho had queued up 45 minutes before this shop opened on a Friday morning, but totally worth it to score a spot! They fixed my air conditioner for less than $200 and that was huge for me as I get very feisty and head-achey with having to drive anywhere in hot Chicago summer weather and I was so relieved to get it fixed quickly and at such a great price. Thank you!!!