Everything about this place is amazing!! I've been coming since January and couldn't imagine going…read moreto another nail salon. Amazing staff, amazing service, and amazing drinks. 10/10!!

I apologize for the long post in advance...lol. I have been coming here for over a yr and had…read morepreviously had nothing but good experiences. I only allow Sara to do my nails. She deserves 5+ stars. There is a male who is either the mgr or owner. He was the first one to start treating me poorly. I had to return due to gel polish coming off 1 nail....which had never happened & hasn't happened since. It was at about the week mark and Sara was happy to fix it. I had scheduled a slightly earlier appt but had an unavoidable delay. So, I came in later in my lunch break and explained if she couldn't do it I would return after work since I was ~20 min. later than planned....on me. She asked her current client if she would mind if she fixed the 1nail & the client was super nice, said no prob. I had already pulled out $10 to give Sara. B4 I could hand it to her, the man at front began yelling at me telling me I better tip her. Sara became upset saying that I owed her no tip bc the polish shouldn't have chipped. She tried to refuse the tip but I insisted bc she had been nice enough to fit me in. Fast-forward about 4 mos & Sara left on vac for a month. My nails were lasting nicely but after 3 weeks i decided on a polish chg due to an event I had. Person new 2 me spent about 10 minutes thoroughly inspecting my nails and wouldn't answer if there was a problem. She walked off & returned to do the same thing a couple of times insisting that I did not have gel polish on my nails. I told her that was not true. She then went to one of the? Asst mgrs who came over and said the same thing. I told them to look at my toes to see the perfect match...which is impossible to achieve unless it's the same substance. They then insisted that i had powder. I told them I had only done powder once in my life, it wasn't with them and I would never do it again (side note...as a physician, it is not rec due to most salons' communal dipping which is unsanitary and increases risk of infection). This went on for another 10 min to the point that they lied and said they checked the system to verify my last service and insisted it was dip. I then insisted on seeing proof of that at which time they changed and said it must be acrylic. Again, have only done that once...not with them. I prefer gel. They then "apologized" and said it was just because "those services cost more"...??!!!...what the what??!!!...and that had what to do with me and my request to change my GEL POLISH??!! At that point I became upset and told them that I did not appreciate the way they were talking to me and implying as though I had done something wrong or unscrupulous. They again apologized saying they would take care of me, but then began insisting that Sara must have added extra coats of polish or topcoat???!!!. So, now i felt they were then trying to drag her name thru the mud and imply she had done something wrong. Meanwhile the sweet young lady that was changing the polish on my toes was done while the person working on my nails hadn't started. I wouldn't have come back if it wasn't for Sara. Fast forward two visits later and I had my sister with me who has Alzheimer's. It was a Wed and when we checked out, I reminded the lady checking me out (also either mgr or co-owner) to add my sr citizen discount. She asked for my id despite me having been there for well over a year getting that discount or the medical discount on Mondays. No prob. I showed her and she proceeded to tell me that I was not old enough...I'm 59 soon to be 60. She insisted that it has always been 65 for the discount. I calmly said no one had ever said that in the entire time i had been coming (& that included her but I didn't go there). She insisted it has always been the policy, followed by running outside to check their promo board......I pointed out that most places start sr discounts at 55, to which she replied that they are their own business separate from anyone else. She pointed out that i couldn't use my points and a sr discount together anyway so rec i use my points. When i paid for my sister's, she started again b4 she even looked at her driver's license. I pointed out that my sister was 66! She seemed disappointed . It's a 10% discount!! I get that businesses are likely feeling the economic crunch...but so are consumers! Don't offer the discounts if you don't intend for them to be used. I soo used to love this place. I would have given them a rating of 10 on the 5 point scale... but they charge too much (plus i tip 20%) to be treated poorly. I will likely continue going bc of Sara...she is the best and I always get tons of compliments on my nails. Mani/pedis should be a relaxing experience. It's sad that many of the nail salons have a way of stressing you out more than when you entered. If this continues, I will likely have to start searching for a new place. Good luck to you, maybe your experience will be better than mine.

They are back yes have not done my nails in a year and just randomly called and they answered…read morecan't wait to go get my nails done it's the best place. The environment is amazing they don't rush their work . Will be posting more pictures soon.

Very nice people and such beautiful work! They take care of each individual client and are so…read moregenuine and gentle. Pricing is also very nice and reasonable. The location is very clean and has a nice vibe.

Good afternoon went in today. Service was great. Wendy did my pedicure. She did a great job. Little…read moretouchup needed. Nick is absolutely wonderful. Rosie is the best upfront. She's the manager she runs it. She's excellent. Keep up the good work Rosie! love love I'll be back soon sooner than later.

Listen... I'm very picky about my nails and Rose exceeded EVERY expectation…read more She's super sweet, takes her time, and the attention to detail is insane. My nails came out so clean and lasted way longer than expected. I've officially found my nail tech--don't book her too much because I still need my appointments

I just Love Kim and her designs!!! She never disappoints!! She does a fantastic job on my finger…read morenails! I have gone to many places, but she Always does a Beautiful job!!!

I needed something to do while my son was at the skatepark nearby. Saw the reviews and figured I'd…read morecheck this place out. It's not luxury but they do a good job and are very detail oriented. I wish I didn't get the design because it just isn't quite right, but it's mainly because I wanted thin lines and I just don't think they could do that. The husband and wife are friendly and considerate tho and I really appreciated that. If I'm in the area again, I'd come back and just not get a design. Because honestly they listened exactly to what I said and didn't push their ideas on me. Also the husband making sure I always had a fan on me was super nice.

It's an okay place. I would like to see what they really charge because they put a price but don't…read moreshow what they really are going to charge you they keep adding also I don't like that they are to pushy. But overall it's an okay nail salon.Vibe is okay like any other nail salon.

I've been a customer for years. Sometimes I find myself looking to go elsewhere because it does get…read morechaotic at times but the quality elsewhere is not the same. Unfortunate, Helen is no longer working but Tina always makes sure to hire personnel that is great at doing acrylic nails. The picture attached was taken just now, going on two weeks since getting them done by Tina.

The service, quality, and overall vibe here are incredibly relaxing. My nail tech is gentle, sweet,…read moreprofessional, and super creative! I love being greeted as soon as I walk in, and the shop is always spotless and smells amazing. The front-desk staff are consistently polite and accommodating. I'll definitely keep coming back. A true hidden gem in SE Houston!

It's very expensive and they didn't leave my nails the way I wanted it. He didn't gave my nails a…read moregood shape

Kathy greeted me with open doors. And was happy with my manicure and pedicure. The massage chair…read moreand foot bath was very relaxing.

Been here twice for pedicure and once for shellac. Pedicure was great, they really take their time…read moreto do your nails and don't rush you. They use new tools with every customer and line the water bowls for your pedicure which I really liked! As far as my shellac goes, they didn't have many colors to choose from and only had the polished on display so I couldn't really tell what the color looked like once it was on. Parking is a bit small and service can be a little slow since it's a mom and pop shop but they said they're looking to hire more employees. Pricing is really good and affordable! I would definitely recommend.

Ok... im new to houston. I jus want to say I enjoyed every bit of t&l. I came in for a refill. Tech…read moretook her time (even though i kept messing em up) & was privy to detail. Everyone in was courteous and polite. Definitely will be back & 10/10 recommend! !

I love this place. They always take their time to make everything perfect. They are very nice and…read moreit is very relaxing. I definitely recommend this place just make sure you have extra time on your hands because it can get busy.

This is literally my to go to place to do my nails. They always do a beautiful job no complaints…read more Hanna did a beautiful job on my nails. I love the I love how they are with detail and how they give ideas.

Service was amazing They were super nice I had Victor do my…read morePedicure and he was so awesome I unfortunately don't remember her name who did my manicure but she killed it my cat eye set was BEAUTIFUL