If I could give this salon zero stars, I would. I'm writing this to warn people of color especially Black women not to waste your time or money here. I've gone to this salon several times trying to be patient, but every single visit got worse. From the moment I walked in, the energy was off. The staff acted strange toward me, whispering and giving side looks, and it was obvious I was being treated differently. As a Black woman, it was humiliating, uncomfortable, and downright disrespectful. The owner is rude, dishonest, and completely unprofessional. They advertise one price online, then charge something completely different once you sit down pure false advertising. When I questioned it, instead of explaining or honoring what was listed on their website, they gave me attitude and tried to make it seem like I was confused. No I read the prices clearly. The pedicure was even worse. The nail tech, Iryna was rough, careless, and had zero customer service skills. My feet were handled aggressively, and it ended up taking three different people just to paint my toes. No apology, no care, no sense of responsibility. Just rudeness and unprofessionalism from the entire staff including Zarina, who was just as dismissive. This was one of the worst experiences I've ever had at a salon. It felt toxic, unwelcoming, and biased. The lack of respect, cleanliness, and consistency here is appalling. They clearly do not value all customers equally. If you are a person of color, stay far away from this business. There are plenty of other salons that will appreciate your money, treat you with kindness, and deliver quality service this is not one of them. read more

LOVE level up!!! You will not regret coming here! When I first started my journey with Level Up my nails were in bad shape! Very very thin from the place I was previously going to. In a few months time my nails were back and better than ever! If you've never had a Russian manicure you are missing out! I will never go anywhere else! They last so much longer than any other place I've ever been to. Haven't had any breakage and I just went as long as 5 weeks. I go to Iryna and she is amazing!!! We just did my wedding nails and she killed it!!! If you want healthy beautiful nails look no further! This is your place!! read more

Level Up - Gel French manicure - Nail Salons Near Me - Walnut Creek, California

The best nail salon chain I've been to! Absolutely in love with my new nails. I've been coming to their new Walnut Creek location a little less than a year and can fully trust the nail techs with my nails, they are always on point with gel options and popular color recommendations. The place is very clean and the girls are always welcoming and professional. Highly recommend! read more

Level Up - Perfect nails - Nail Salons Near Me - Walnut Creek, California

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I'm a regular at the Lafayette location but I had to check out this place too. They're absolutely perfect! Both salons have their own unique charm and are clean and presentable. The atmosphere is super friendly, and the service is top-notch. read more

Amazing service and attention to detail! Both manicure and pedicure were the best I've had! I will definitely be back!

I booked a structure manicure and pedicure as a treat for my birthday. My nails looked really nice, however the tech was pretty rough with my cuticles and they were sore for a few days afterwards. When it came time for the pedicure she said my toenails looked "dead" and suggested no polish, but said she could still clean up my cuticles and my feet. I'm pretty active, and it's rough on my toes, which is why I was looking forward to a really good pedicure. I kind of felt like I was put on the spot, so I said okay to the clean up, but it wasn't thorough. She didn't remove all of the old polish, my nails were uneven, and she didn't do a great job with smoothing my heels. It felt like a bit of ripoff considering I was still charged full price even though she did not do the polish application, and didn't do the greatest job cleaning up feet. Most salons I've been to charge a lower rate for no polish. Overall, I was happy with how my manicure looked at the end, and I still tipped 20% despite my disappointment with the pedicure. About 4 days later I was on my birthday trip and the polish on my nails started to lift on the edges which was shocking considering the price and the reviews about how long their manicures last. Honestly, I was already irritated about wearing sandals on my vacation without my toes being polished, and now my the polish on my nails was lifting. The next day I noticed the lifting getting worse and decided to reach out to see if they could fix my nails when I returned from my trip in a couple of days. I had to send photos, but they agreed to fix my nails. At the end, they looked great again, but I found that the tech was even rougher on my cuticles to the point they started bleeding, and were then sore for at least a week. Needless to say, I didn't have the best experience and I have not been back to this location. I wanted to try another tech, so I booked my next appointment at the Lafayette location and my nails came out amazing. She did a great job cleaning my cuticles, and there was no pain. Still a bit disappointed with my initial experience at the Walnut Creek location, but the Lafayette seems to be working better for me. read more

I originally found out about this place from my esti and booked with Iryna based on Yelp reviews. I just finished my 4th manicure here and honestly my nails have never looked better. Since I started 4 months ago, not one nail has broken and these are the best my nails have looked my entire life. I go once a month and it's well worth the price because the nails still look amazing that much later. Highly recommend! read more

Level Up - Holiday nail art - Nail Salons Near Me - Walnut Creek, California

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I am truly dreading the day I move out of the Bay Area and am forced to find a new salon because I'm not sure anything compares. The skill, consistency, and expertise at Level Up is unmatched! The salon is always clean, the technicians are always kind, friendly, and your nails are in amazing hands with every single one of them! I started going to the Lafayette salon as a Walnut Creek resident, looking for someone who could do a gel Russian manicure on natural nails. After my first visit with Daryna, I was in awe and immediately texted my friend (who is now also a customer‍)! Once they opened the Walnut Creek location, I happened to move to Berkeley--but I still make the drive to Walnut Creek because Iryna is now my nail tech for life, and my nails have never been stronger or more perfect I get compliments pretty much every day! If you want your nails looking healthy & perfect for 5-6 weeks (that's how long mine last me), look no further. Your money is well spent here! read more

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Similar to a few other reviews, time management is an issue here. Both times I have went within the last two months for a pedicure and my appointment time was not honored and I've had to wait. Today, I waited 40 minutes. They kept telling me my tech was almost ready, but she wasn't. In fact, she started working on a new client after I had arrived and somehow that meant I had to wait even though I had an appointment and specifically booked with her. I had somewhere to be 2 hours after my appointment was supposed to start which should've allowed for plenty of time for the whole service. Due to the 40 minute delay, I had to stop the tech after she painted my toes because I had to leave. I didn't receive a massage or scrub because of their tardiness. When I went to check out, I was naively expecting them to offer to reduce the price of my service due to the time issue and shocker... they did not. $105 for a pedicure that was only 70% complete. The lady did apologize for the lateness to which I told her I didn't feel they were very sorry, because if they were running that late they should've told me because I would've rescheduled so I could enjoy the full pedicure. Don't think I'll be back. If I'm paying that much for a pedicure, it better be a luxurious experience every time and it just isn't. read more

I'm glad this business has a loyal client base but it is not for me. I had the most disappointing pedicure ever. That has happened elsewhere around the country but never for so much money. Their style is just not compatible with my likes. I wanted to try the European dry style, booked service with highly experienced technician, and asked for the most luxurious pedicure they offered with regular polish knowing I would spend $105 plus gratuity. I missed the soak but I knew that would be the style in advance. I missed a massage chair. But I didn't expect all treatment would be feet only, no scrub, cream or massage on calves. I didn't know the upgrade was nothing but a quick scrub and cream on feet. Surprised $85 basic pedicure didn't include that. I was taken at least 10 minutes after my appointment time, and the treatment which says it's 1 hour 30 minutes was over in less than 1 hour. Oh, and large toenail was not smooth, caught on sheet in bed that night, and I had to file it again. Will definitely try a spa next time! read more

I have been getting my nails done at Level up for 5 yrs now and have never been happier. My nails always look amazing, I always get asked where I get them done, the quality is fantastic 4 week retention or longer. My nails have come such a long way thanks to Zhibek! Level up. Both Salon locations are great, very clean, relaxing and tons of parking. So glad I found Level up, completely upped my nail game . read more

This was my second time coming to Level Up Walnut Creek. I only like to get Russian manicures with hard gel because they last so long. I got my hard gel manicure last month for my sisters wedding and it was perfection! Today I had to get it removed as I can't keep up with a babysitter for now... Mary helped me remove the hard gel and she was so gentle and very nice! I highly recommend her and recommend Level Up for your next manicure or pedicure! read more

No one was busy, not a customer in the store yet they said I needed an appointment and would get me in next week.

The staff was friendly enough and the location was clean and nice but, Honestly, pretty disappointed. I booked a Japanese manicure and e-file pedicure with gel for 12/27 and when I got there the nail technician recommended I do a regular e-file manicure because of certain reasons and I accepted. My total services, pedicure and manicure took less than 1hour 30 min even though the booking said it would take over 3 hours (i guess because i didn't do tips on my manicure). The young lady who did my pedicure cut my nails down without asking me and before I could say I didn't want them cut she already did it. And now less than a week later the gel came off my toes in lumps and the manicure seemed much like a regular manicure without soaking. My cuticles are already back and peeling at the bottom of my nail bed. A few toes you can see that the gel did not adhere to the nail properly and bubbled which caused the gel to peel off my toes with no effort. Not at all what I was expecting. I did not feel like I got the full experience at all. The staff was pretty friendly. Just feels like the service was not given full effort. I highly doubt I'll be back to try again. I spent $200 for manicure with regular polish and pedicure with gel and my nails look like I did them myself and now the polish has chipped and come off on my toes and I can't do another gel pedicure for at least a month. read more

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I've been going to the Lafayette location for a while now and have referred many friends. I came for the first time to the Walnut Creek location to get a pedicure. My nail chipped the next day. I sent a picture per request, called and made another appointment to fix my nail, a woman confirmed on the phone for "5:40pm tomorrow at WC location". Tomorrow comes, I get there and the technicians have no idea about my appointment and I am not in the system. They are fully booked. The technician calls someone and hands me the phone. I speak to (assuming) their manager on the phone, she apologizes - has no idea what happened and books me for 5pm the following day, WC location. I get a text confirmation this time. I'm annoyed about wasting my time coming down there but I let it go. So now comes the next day (today), I come in at 4:55pm and was asked to give her "10 minutes" as she's finishing up a client. No problem. It is now 5:32pm and she just now sat me down to start my service. I do not have an issue with waiting. I get it. I do, however, have an issue with people assuming that my time is not valuable. If I was 35 minutes late to an appointment, I'm almost certain it would've been canceled and I'd probably have to pay a fee. Why? Because YOUR time is valuable. I believe in order to sustain and maintain a healthy relationship with your well paying clients, you MUST respect their time! Appointments are made for a reason. If you are running more than 15 minutes behind, please call us so that we are updated! I do not have time to wait 30+ minutes for an appointment to begin. You would expect the same, if not more, out of us - your paying customers. You have a front desk receptionist for this exact reason. Your business is doing a great job with nails, everyone is so nice & respectful which I appreciate. However, I believe you need to need to remind/train your staff to respect our time and have a better communication system with us when you are running late and confirming appointments. Keep this respect a two way street. read more

This was my first time getting a Russian manicure. The precision and attention to detail were impressive, with a gentle yet thorough cuticle treatment that left my nails looking clean and polished. I couldn't believe how healthy my nails looked. Olga was so sweet and made the experience truly marvelous. The salon was clean and all of the manicurist seemed so nice. I will definitely be coming back!! read more

Level Up - Nail Salons Near Me - Walnut Creek, California

Had my nails done by Olga and I love them! Such fantastic service and the attention to detail was amazing. Thank you so much, I definitely recommend this beautiful salon. read more

Level Up - Nail Salons Near Me - Walnut Creek, California

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Best place to get your nails done in East Bay! Yes it takes longer and costs more than an average place BUT mani/pedi will last 4+ weeks and will look flawless. Run, don't walk! You won't regret it. read more

Level Up provides exceptional service. My hands are perfectly polished after every visit. I appreciate the time the nail technicians take to meticulously remove cuticles and dry skin. The new Walnut Creek location is conveniently located near a parking garage and the nail studio is bright and airy. It's a guaranteed good time. read more

Best nail salon best quality and high standards in products services and in cleaning. I had the healthiest strong nails since I visit level up they do excellent job highly recommended read more

I had a regular manicure today and it was done with a lot of precision and attention to details. All tools were clean and staff were very friendly. I'm glad Level Up is in Walnut Creek now! read more

This is your place to get done your nails. I have never seen them like that. Iryna is brilliant!!!! read more

Level Up - Nail Salons Near Me - Walnut Creek, California

I've been a consistent customer of both Level Up locations and have to say it's one of the best services I've ever gotten. The entire team is incredibly friendly and knowledgeable on providing great manicures. My personal favorite techs are Iryna, Darya, and Karina. Each time I bring a new friend to try this salon out - they end up loving it. Manicures last around 5-6 weeks easily read more

Level Up - Nail Salons Near Me - Walnut Creek, California

I came here today for the first time and Olga was the best. She is so precise and took her time. My nails came out perfect! I would recommend Olga for sure and definitely will be back. read more

My sister and I got our first Russian manicure here today and it was AMAZING! Walking in we were greeted and everything was super clean! Our nail tech was Anna she was so sweet and the outcome was incredible! We left extremely happy! read more

Level Up - Nail Salons Near Me - Walnut Creek, California

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I want to start by saying that my manicure turned out good, the review has nothing to do with my manicure but rather the customer service experience I had. I had an appointment today at 12:30, can not remember the person who helped me and I dont want to give the wrong name but id encourage the business owner to look at who helped me out. She was fast a bit aggressive with my nails and I flinched twice. Every time i flinched she said what happened like she as offended and id say oh you just got too close to my skin and it hurt and she wouldnt say anything like I apologize or ill slow down. After that she was quiet and seemed to want to be doing anything but my nails. Afterwards when I went to go pay her she I thanked her and she just staired at me, no your welcome or anything. It was so uncomfortable. I will be making the extra drive to Lafayette next time. read more

Did my nails by Iryna. In love with it. Very satisfied with the work Always professionally and with an individual approach. I constantly receive complements. This salon is one of the best choices in my life ( I'm VERY picky). Comfortable atmosphere and exemplary cleanliness read more

Best Nail Salon in the East Bay! Their work is truly an art form. They use a dry manicure/e-file technique that has completely transformed my nails and leaves my cuticles looking fresh for 3 weeks! The attention to detail and thoroughness is unmatched. I cannot stop telling people to go here, you will not regret it! read more

Level Up - Nail Salons Near Me - Walnut Creek, California

I had my first Russian manicure done today by Olga. She was excellent! She paid close attention to detail and worked so hard to make sure my nails were perfect. Definitely will be returning!! read more

Great service very clean job and professional.. little bit pricey but totally worth it as its looks way better than any other place I've been and stay longer. Highly recommend read more

I got a Russian gel manicure today and Alina did an amazing job. She is incredibly nice, as well. I look forward to returning whenever I am in town! read more

The best manicure ever! My first time at Level Up and my nails and cuticles have never looked better. Great location in WC as well.

I love this salon and will not go back to anyone else ..Anna is my angel she always fixes my nail mishaps and my nails always look natural and beautiful the energy in the salon is very calm and professional read more

I contacted level up yesterday to get my nails removed and get refunded. They never contacted me back. Please to the person that replied to my previous message don't come on yelp providing feedback and offers that you obviously will not do. I have a screenshot of the texts I sent to level up yesterday. read more

As a first time customer for this place, Olga was a 10/10 with her service! She met all my needs in what I was looking for which she left my hands looking beautiful and natural! Her time and dedication and looking into details if she saw something was not perfect. Her vibe in my point of view was amazing. I will definitely be coming back to her read more

I'm so happy they opened up a location in Walnut Creek! Level up is the best salon to go to for a hard gel manicure. They are clean and the service is great. They always prioritize nail care above anything else. I always recommend my friends to go here! read more

I was recommended the Russian pedicure and this seemed like the place to go based off the description. The service was listed as an hour service and the tech was done in 30 minutes which felt like she was either rushing me or not wanting to do it. I don't know maybe because I'm a man? She literally passed over my sole of my feet briefly and was done with that part that had been the main reason behind me wanting to get this done. Highly disappointed and wishing I saved my money honestly. I expected way more for $85. Felt like a lack of wanting to do the job they pay her for. Not returning. Only tipped bc I felt rude if I didn't. Don't recommend for pedicures but the ladies inside getting manicured seemed to love it. Also wouldn't hurt to smile and be polite, it makes the environment for the business much better. read more

Amazing service and nails! The salon is always clean and atmosphere friendly. My nails always turn out amazing! And last 3 weeks!! Definitely worth your time and money. read more

I love Level Up. These ladies know their stuff! They are meticulous and skilled at dry manicures and I highly recommend giving it a try. The dry manicure has done wonders for my cuticles, and these manicures last an entire month. Walnut Creek location is perfect too--run errands, meet friends, grab a coffee....its all right there. read more

I love coming here to get my nails done. The ladies here are very friendly and do an amazing job with manicure and pedicure. I have been going to them since they first opened and they still provide same great quality service as they first opened. I love the friendly vibe. read more