Let's clean was recommended to me by a friend and so I called for a quote. A few emails and a few calls later I finally got a call back. Huh. Then I got a quote via text for the size of my apartment and it was cheaper than other quotes I received, so I went for it. I haven't had a cleaner for a while so I even opted for a higher cost "deep clean". I left my door u locked and trusted them to clean without me present to watch (since it was recommended), but as soon as they arrived I was told via text that they need to upcharge me $50+ to do the services I ordered. They said they cannot finish the job in the 2 hours they had allocated for a "deep clean". So I asked how much time do they allocate for a regular clean? More than 1 hour I hope because I have never had a cleaner spend less than 2 hours on a regular clean. I assume for a deep clean they should allocate at least 3 hours, if not more. However, it was recommended and I truly needed a deep clean so I agreed to it. When I came back I will tell you that not only were deep clean items not done as promised (I asked for a list of things deep clean would include), such as the oven, the fridge, and basic kitchen countertop appliances, but the door frames, the floorboards, and the lamps were also not wiped. Furniture was not moved. I told them they didn't have to change sheets (part of their regular service), but somehow they still didn't have time. Why? They organized. A lot of organization from putting my kids' plushies in a row to putting my rugs in a different place etc. everything was moved and put in a new place--which I of course had to move back because I have my preferences. I'm not sure if there's some confusion on what the definition of a deep clean is between the scheduler and the actual team who came out to clean, but they did not deliver on what was promised and had the audacity to upcharge me for it. Then I find that they also ruined my kitchen countertop, which I will be paying for when I move out. I caution you not to try this company as I certainly will not make the mistake again read more

Let's Clean - Ruined my counter by putting a wet coffee mat upside down - Home Cleaning Near Me - Sterling, Virginia

I reached out to them to get an estimate, while I exchanged a few emails and then was told they don't do estimates over the phone or virtual call, I was then basically ghosted by them. During my last message I had told them I'd be happy to set up a time so they could see my place to be cleaned, never heard back from them. So I guess they didn't need my business. read more

I totally recommend this service! I've used them since 2022 and I'm never disappointed. They helped my home feel fresh, clean, and home! I love that! They helped me move in and unpack and clean, and they helped me move out and made the home magnificent! I will continue working with Let's Clean! The quality and value I received from them is worth the price! read more

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I've been using Let's Clean for 10 years now and they are consistently professional and do a great job cleaning my home. Desi, Ana, and Patricia are all wonderful! Thank you ladies :) read more

Negative reviews are not fun, but I simply cannot give a good review of Let's Clean. It took weeks to get an estimate and a date for cleaning, and once they came, it was not satisfactory. They sent two women for a deep clean of our house, which was not enough, and because of the time it took them, they missed many spots in their rush to leave at the end of the day. The price was relatively low for a deep clean of a house our size, but unfortunately you get what you pay for. I wish this company well, but I won't be using them again. read more

We discovered Let's Clean in 2018 and have been so happy with the job they do cleaning our house. They are thorough and efficient and my family is so thankful for them. read more

Let's Clean VA did a move-in clean for us where they both let themselves in and locked up on their own. During their services, they caused a flood in our unit that ran over to an adjacent one. There are significant damages to each home. To date, they offered a refund of the service (but never followed though on actually refunding the money although that is minimal compared to the damage. They have been sent an invoice and photographs of damages but have proceeded to "ghost" us - not returning calls or emails for several weeks. Today is August 5th - the last time I received a response from the owner, Belen Ishizaki, was June 28th. I am left with no choice but to bring this to social media, the Better Business Bureau, etc. It's unfortunate but clearly they do not stand behind their work and, at this point, I question whether they are even licensed and insured as when I search for them with Virginia's DPOR database they cannot be found. read more

I am beyond picky. Having said that, Let's Clean only hires amazing, detail oriented cleaners. The have been cleaning my homes for at least 15+/- years. In fact, I have referred this company to everyone I know! I have zero reservations about saying how trustworthy these cleaner are. Consistently, they are emaculant read more

We really enjoyed using Lets Clean , the team was professional and Belen was easy to communicate by email and text. Lets Clean was recommended by a family member. They did a deep cleaning of my home and they went the extra steps to complete some of the areas that other cleaning company missed in the past. I am very excited to use lets clean for my recurring service! read more

Used for several years. Took a break when COVID started. Either they're so busy they don't need customers or they're not returning email or VMs. Too bad. They were satisfactory. Never the same crew twice. Not sure if lots of turnover or just lot of rotation. So the crew never knows you or your home. Never stole. Don't recall anything broken. But it was the minimum. You had to ask and point out to get them to fully clean. Dust and cobwebs in the out of sight places. If you didn't give them at least one specific chore to do, something standard, you'd get a clean to the look clean. Good enough. Guess a bit complacent like them as willing to hire back if they'd returned email or VM. read more

I used to get my house cleaned by Let's Clean starting in 2015 and they always did such a great job. I moved out of state and came back this summer and contacted them for regular cleaning again and the 4 times they have been here was so unsatisfactory. The photos I've attached are immediately after they've "cleaned" my apartment the last time they were here. As you can see, there are some spots in the apartment where it looks like it was NEVER cleaned during the 2.5 months I was getting serviced from them. You can tell they don't lift up the trashcan in the kitchen to clean under it, behind it etc. They don't lift up the fruit basket to clean the debris and other stuff that gets caught there throughout the week. Basically anything on countertops they don't move, they just wipe around everything. What is even the point. And then there are the floors. One time I walked out of my office to the lady mopping the floors and she was barely grazing the floor with the mop. She was just kind of waving it back and forth with one hand and trying to get my cat's attention with the other hand. Like what in the world lol Then there are the towels and the pillows - I swear they spend half their time here playing with my pillows and folding the towels hotel style. Sometimes they even fold the ends of the toilet paper. It's like they're playing house, rearranging my pillows and throws. I've told them many times specifically when I let them in to NOT TOUCH MY BED OR THE COUCH and to just focus on cleaning the floors and the bathroom but no, every time they leave and I walk out of my office they've fluffed my comforter and have rearranged my pillows. How does that help me. THE WORST PART is that I've texted Marlyn the photos and more and all the spots they've missed and I asked her to call me when they have time. No call but that evening I get an invoice lol. Then two weeks later, they ask me if I'm expected them the next day for my regular cleaning. Obviously there is no professionalism here. But reading the reviews here for the first time, it looks like their quality has been on the decline as of recent months. Anyone in the NoVa area looking for new cleaning service, Amazon just started servicing this area with cleaners. They do an amazing job and it's cheap af. Just go to Amazon they're taking over the world anyways. read more

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We've been using Let's Clean for about 10 years now, and we LOVE them! We have cleanings every two weeks and the team is always so thorough. They respond well to requests like, "please focus on the floors today," and every cleaning is great! Communication is always good and I'm grateful to have them in my life. My kids know when I turn and say, "Hey guys, guess what today is?" and they will smile and say, "Cleaning Team's coming!" They know how much joy it brings me. read more

Let's Clean Services is no joke. The workers who came into my house worked their tails off. The apartment needed a deep clean and that it did get. I asked for them to do the refrigerator too - which was at a little extra cost. Understandable, the whole reason I wasn't cleaning it was because it was a pain in the neck. I'm telling you - when they left my apartment with their bins and bins of cleaners and tools, my apartment had not been any cleaner. Even on the day I had moved in it was not as clean as they left it. There were a few small spaces that they missed, one more noticeable one was the dining room table. But the spaces that they cleaned far surpassed the places they didnt. I mean, they even cleaned UNDER my bed! They are completely no joke about the level of clean. I absolutely love it. There was a little confusion with the Yelp discount when I was paying them which would be my only other small complaint. All in all it was worked out later with Belen who is a very professional and top notch manager. Thanks Let's Clean! Great job on my apt. read more

I am really torn about let's clean. Used their services for my move out cleaning and managed to use the Yelp deal so at least the damage done was not as painful. The good: The cleaning ladies when they finally arrived did a pretty thorough job with some exceptions (see the bad). They took general direction well and most of the house was pretty spotless especially the oven and the bathroom. The bad: Told the cleaning lady specifically to clean the inside and out of the refrigerator. Well I guess she was so literal that she cleaned the inside and out of the fridge section but not the freezer. Not sure if I should laugh or cry with this. The really UGLY: Called on Tuesday to schedule my cleaning appointment on Friday 3/18/2016 . Was given the time slot of 10am-1030am. At 1030am I receive a random text asking if I am expecting their services. Strange ok .. I text back and say yes and called the number and the lady said it was a courtesy reminder they were still coming. 11am- no one is here okay... Called them the lady answering the call says she would call me back to let me know what's going on with the cleaners. Instead texts me and say they will come at 12 as they are running late .... Okay.... 12noon comes and goes and then I get a text saying the first house is taking longer than expected will 145pm be alright . 3hours waiting and I don't have a choice as im moving out . What can I do but wait. 1.45pm comes and goes by this time I am really annoyed. I call the number that was texting me and the company phone number one picks up . Then I get a text apologizing and say she will get the ladies to my place as soon as possible. Clearly the individual did not want to pick up my call after making me wait for 3 hours but decides that texting would be a safer option. Wait wait wait ... The ladies finally arrive at 2.45pm. Just 4 hours late that's it ... After the whole ordeal I texted the number that I was going to use the Yelp deal for my cleaning and that was paying by credit card. I requested for the invoice to be sent to me by email address (gave my email address in the text) before I go ahead with payment. I had an acknowledgement reply that it will be sent right now. 1 week later... Nothing ... Then I get a reminder text today 3/25/2016 from the number about settling the invoice that never came through. I requested for them to double check on their end as nothing came through. They email me promptly after this time but with the wrong name on the invoice. At least they were fast this time around to reissue the invoice when I requested it. Summary: I guess if you are REALLY not in a rush or you just need them to do your day to day cleaning that might be fine. They did do a good job in cleaning, I can't say so much about the entire ordeal. If you don't have much patience you may be in for a long ride. I'm sure they are trying their best but for me this really wasn't the best experience. read more

Let's Clean - Totally forgot about the freezer and left a rag inside. - Home Cleaning Near Me - Sterling, Virginia

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The house was truly clean. I could not have done it better myself. Only some scheduling hiccups kept me from giving 5 stars. Also, the women who cleaned it must have taken the knobs off my stove. One fell down my drain and was subsequently ground to bits when I ran the disposal, not realizing what would happen. I complained about this, and was told it would be looked into, but I never heard back. All in all, the house was VERY CLEAN from the first visit and stayed clean for months. read more

Let's Clean - Little nice touches! - Home Cleaning Near Me - Sterling, Virginia

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This was our first time using an at home cleaning service and I wanted to have a deep clean of our townhouse before our baby arrives in a few weeks. I am so pleased with the way our house looks! SO glad we went with Let's Clean, because I feel so much more prepared for our baby to be here and to not have to try to deep clean the house myself at 9 months pregnant or have my husband do this after long hours at work. I'm almost afraid to use anything in our kitchen so that I don't mess it up. :) Suyapa and Ada were the ones that cleaned our home and they were very nice and easy to work with. The price was very reasonable and we will definitely be using them again in the future. read more

Gladys and Wendy cleaned my apartment this morning and Let's Clean definitely redeemed themselves! The ladies arrived on time and cleaned top to bottom. I couldn't find dirt if I tried. It's so good, I don't really know what to do with myself in my apartment--there's no idle wiping or straightening to be done! Most of the joy is in finding the details, like the fact that they straightened a lampshade I couldn't get right, and emptied my shredder. I'll be booking Let's Clean monthly. read more

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I recently needed a deep cleaning in my home. As a VERY busy mother of a young toddler, it is hard to find time to deep clean my home. I was very satisfied with my 2-hour cleaning. The cleaning team was very punctual and kind. I will definitely be using this company again in the near future and I will be recommending them to everyone I know. Thanks Let's Clean! read more

Updated review: Belen has been very cooperative in addressing the issue and the company was nice to compensate me for the new shower door and installation job. It is good to see companies caring about their customers including addressing any issue. Accidents sometimes just happen and the company was fair in addressing the issue so I would use their services again. Thank you! Previous: Belan, the owner is not returning my calls or texts regarding payment for the installation of the new shower door. The door itself was paid for which I appreciated. However, she had provided a written statement to me to cover for the installation job as well and she is not returning my calls. The installation was done today for $350, 9/10 and I had to pay out of my pocket because she was not reachable!!! I will see if Belan keeps her promise and reimburses me for the installation. Cleaning crew damaged my property and the company is not responding to my requests to remediate the issue. Until the manager, Belan calls me to address the issue, my review will remain negative discouraging everyone to not use their service as they are willing to even respond or address issues caused their employees. read more

I needed to have al my carpets. The owner came and gave me a good quote. As we were talking he mentioned that they clean grout around tiles also which I really needed done. They came at the appointed time and did a great job. I especially enjoyed seeing my kitchen tile look so pretty and clean. I highly recommend them. read more

Amazing service, great staff! I've used other cleaning companies in the area and none are as thorough as Let's Clean. I use them every week and I can't live without them. When my schedule changes, Merlyn is able to work with me. I don't always have the same people, but it's fine because they are all fantastic. I used to worry about my very large dog and their reception of him, but there are no issues at all. Love Let's Clean and am SO happy I found them. read more

Let's Clean came highly recommended to me, but my experience was very disappointing. The first time they came, they were a little late but did a very thorough job cleaning. I was very impressed and I'm probably unreasonably picky. They estimated it would take 1-2 hours and it took 2. However, it wasn't perfect-- they sort of messed up my curtains (like pulled them down such that the rod support is bent a bit), a lot of things were left unplugged, and a dirty sponge was left in the half-cleaned fridge. None of that would have swayed me, as I was pleased overall. However, I found communicating with them to be a huge chore. I had to email multiple times asking how to pay and had trouble scheduling my second cleaning. Having to check in multiple times about scheduling it sort of takes away from the point, which is to save time/worry. I think I will shop around for someone more responsive, ideally with a website that can handle scheduling and payment. read more

Honestly the ladies of Let's Clean are wonderful. The same crew has been cleaning my home for over two years--all the convenience of booking with a service (like text reminders), with a pro who knows your place and your quirks. I first hired them when I had my baby and they clean every bottle AND empty the diaper pail. The first time they came I had no idea how gross I was lol. read more

I came across Lets Clean on yelp and exchanged a few messages with Belen via Yelp on prices and serves. After comparing with a few other companies and getting customer references, which were all positive and high praises, I decided to give them a try. Belen had 3 girls come over, Clara, Lorena and Gloria. They showed up 5 mins before the appointment which was nice because I had time to show them around and give them instructions. They cleaned EVERYTHING! Very thorough and detailed oriented. After 3 hours, my place was spotless and organized. Belen also let them know I had to take a conference call at 11am and they were working hard to finish before then. I appreciated the level of communication Belen provided to her team to ensure I had a smooth cleaning experience. I just scheduled our second cleaning with them and recommend this company. Don't underestimate how dirty your place is and what a good deep cleaning can do to your living environment and relationship at home. read more

I have used this service several times and have been very pleased each time. Always skeptical to hire by the hour, but it is amazing what the ladies get done in 2 hours ( or 3 on occasion)! The price is very reasonable, and it's for 2 ladies. Love this service! read more

WHAT THE ACTUAL BLOOD CLAAT????? I'm seeing all these posts AND nice reviews....talkin bout they confirmed the appointment, etc...FALSE! They rescheduled twice and on the third time broke a lamp, ruined a cast iron skillet (after we said leave the skillet alone) and left the door unlocked without calling to say they were leaving.....who the heck don't know you can't wash a cast iron skillet like a regular pan. read more

Let's Clean - C'mon fam. - Home Cleaning Near Me - Sterling, Virginia

We used this company for our house cleaning for over two years and I initially had a five star rating for them here, but it no longer felt true in the past year or so, so I deleted my review to make sure I'm not misleading the public who relies on honest ratings for the vendors. I consider these rating a kind of public service that I myself benefit from. Here here is my alibi: The quality of cleaning and communication was not bad at all in the first year and half. There were a couple instances where the cleaners hadn't cleaned an area or done a poor job. When I complained they sent someone to clean those areas. However during the last year or so the quality of cleaning dropped dramatically. More troubling than that was that we started missing small things around the house. For example I use my tweezer every day before work and one day I came home after the cleaners had left that day and the tweezer was gone. My husband and my six year old boy don't use my tweezer or makeup at all. That followed by missing our potato peeler, a knife from our nice knife set, a number of Thomas the Train toys trains, etc but the very last cleaning was that last straw. I came home after the cleaning and one entire floor had not even been touched. They hadn't even pretended that they cleaned the entire floor. Also, the weekend before it I had bought a new mascara that I had kept on a shelf in my closet. I went to get ready for a dinner out and couldn't find the mascara. I sent the pictures of uncleaned house to the owner, but found them completely unfazed. You might ask why I didn't fire them the first time I lost something. I'm a creature of habit and I like to make things work especially with the people who come inside my house. I don't want a revolving door. I also I doubted myself and I didn't want to blame the people who clean my house. It didn't feel ethical and I thought if I looked harder I might be able to find them, but deep down I knew and in the last instance I couldn't even deny it to myself. read more

WOW! They were beyond thorough. Who knew our home was that dirty? They cleaned everything from dusting high above door jambs to dog bowls to everything in between Very professional Very nice Excellent work Highly recommend read more

We have been using this service every other week for 4 1/2 years and love it. If you have any issues they resolve them when you tell them and they always ask for feedback after every cleaning. Their prices are very reasonable and they are reliable. read more

I messaged Let's Clean for a quote and to see what their availability would be after another cleaning company failed to show up for a job. Belen responded in minutes and was able to offer me an appointment that met my needs for the next day. Ada and Faria arrived at the time Belen scheduled and didn't waste any time getting to work. I am very pleased with the way my four bathrooms; appliances and kitchen area look now that they have cleaned everything. Their attention to detail and fast working got more done in 2.5 hours than I could have done myself. Very professional and efficient ladies and I will hire again. read more

Let's Clean - Ada and Faria cleaned my kitchen with speed and efficiency. I am very pleased ! - Home Cleaning Near Me - Sterling, Virginia

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We got Let's Clean based on a recommendation from a friend. The ladies from Let's Clean were a little late, but they did a thorough job on their first visit and even went the extra mile on helping empty our cat litter. BUT - there was at least one thing broken in our apartment (our kitchen faucet and possibly a towel rail in our bathroom - they could never confirm this). After 2 months of back and forth from August to October (because I couldn't get an answer over email and had to call them to follow up), Let's Clean finally covered the cost of replacing the faucet. Based on this experience, I don't think we would use them again. 5 stars for the cleaning, but minus 2 stars for the late arrival and hassle. read more

I've gone through several cleaning services. The reason why I keep jumping cleaning services is because the "cleaning" usually deteriorates in quality after awhile. I've been with Let's Clean for a little over 6 months and I get a cleaning every 2 weeks. The quality is good. It's not exceptional but the cleaning ladies do an excellent job. I have hardwood floors, granite countertops, and glass doors that need to be kept spotless. Here are a few tips: 1) You don't get the same cleaning ladies. It's different every time. I wish it was more consistent. There is usually one person that speaks English. Most of them are really good at their job and they pay nice attention to details, but you get a couple of bad eggs once in a while (they rush things). 2) The cleaning is also different with each cleaning lady. So if you're using this service, be specific. (i.e. don't forget to clean the baseboards, mop/vacuum under the rug, use a granite countertop cleaner, use wood floor cleaner, etc). On many occasions, they also don't put stuff back or move furniture to where it originally was located. So if you're bathroom countertop or dressing area is a certain way - be prepared to put it back according to your specifications when they leave. Same goes for rugs in the bathrooms and living room. 3) Scheduling SUCKS. I'd give them five stars if not for their scheduling issues. If you want cleaning on the weekend (which I have)..good luck on pinning down a specific time when you want. I usually have to negotiate. Again, I wish they were more consistent. If you plan on having a cleaning schedule with them, make sure that you are specific on the times that you are available or times you want them to arrive at your house. 4) The cleaning ladies are ON TIME! If you are scheduled at 8:00 am on a Saturday, they arrive on the dot. This is definitely a blessing especially if you've got other things to do. So in summary, I recommend Let's Clean, because their cleaning services are good. Consistency in scheduling and personnel is an issue. But I'm usually present when they come to my home so I guess it's not much of an issue that it's a different group every time. However, this may be something for you to think about if you want to use them to clean your house while you are away. read more

Not happy with the service at all. Seems like a very poorly run company. I did a move-out cleaning with them on 12/17/2014, and at first it took me days and many calls to find out at what time the ladies would come. When they came, it only took them one hour to clean my apartment, but I was charged for one hour and a half. They also did a poor job cleaning. I checked around afterwards and found many places they missed, such as the freezer, and oven racks. When the ladies left, they had nothing for me to sign, no invoice or statement that tells me how much I will be charged. I didn't even get an email notification when they did charge me. When I booked the service, I was told that they needed a credit card on file. So I gave them one. BUT BEWARE! Once you give them your credit card, it's on their customer portal thing on their website and there is no way of deleting it after you're done with their service! There's only option that lets you add more credit cards. This is very annoying! Why do they need to store customers' credit card information on their website permanently? And without my consent? Needless to say, next time I need a cleaning service, I will be looking elsewhere. read more

Not bad but not as great as the yelp reviews indicate. The overall cleaning performance was satisfactory and similar to quality as other cleaning companies and solo housekeepers I've worked with in the past. Nothing stood out and nothing was spectacular. The cleaning was generally good but as usual, left something to be desired for. Like all companies, it's a hit or miss as far as performance. The Let's Clean techs cleaned some things better then previous cleaners but left some areas unsatisfactory. For example, they lovingly cleaned a shower curtain liner, which was nice but not necessary considering it's disposable. They have incredible vacuum cleaners and thoroughly cleaned the carpet and stairs, leaving nice crisp lines. The rooms smelled nice after they left and they did a good job dusting the baseboads. However, other 'included' cleaning details were left out. The outside of the fridge was not cleaned, the corners and ledges of the kitchen floor was not cleaned even though everything in the middle was, and aside from sweeping and spraying, the kitchen floor and neither bathroom floors were not wet mopped or washed. I actually did not see any mop amongst their various brooms, vacuums, and other supplies. I actually tried to confirm that the floors would be washed with one of the techs, but was told to inspect it after the job was done. They were not washed. No big deal but this is a standard task with basic cleanings and I was hoping it would be done. In the end though, the WORST thing was that the technician lied that they spent half an hour longer cleaning when they spent maybe 3-5 minutes extra. Two adults were home and the times were noted since it is an hourly billed cleaning service and they were late arriving (called about not having the unit #). But that really hurt me in the end. I did not tip them for this reason and I always tip cleaning crew. Belen, the owner, sided with me, the customer, but it was very embarrassing to be put in that situation to begin with. What gives? We were home the entire time and if I am being billed $60 per hour, yes, I will keep track of the time you work. It's not the money that matters here, it's the principle of saying you did something when you clearly did not. Anyway, if I use them again I will try to ask for a different pair of cleaning techs. Subsequent cleanings are at a flat rate. Belen, the owner was very courteous and professional from start to finish. I really liked her. She was easy to understand and the terms of the service were clear from the get-go. So I don't regret the service. My home was clean and I didn't have to do it. Payment was convenient, too, through PayPal. read more

I purchased a Yelp deal and my service was today. Cleaning is such a hot topic...so many negative people! Here is my positive review: -Scheduled to arrive between 8-9 am. The two ladies arrived at 7:50 am. They walked into my house at 8 am. My Spanish is better than my German ( which is zero) but still pretty weak. The ladies understood what I needed and I stayed in the house the entire time as I work from home. -Fan-tas-tic. Quote estimated that it would be 2 hours because my casa (there's my Spanish) is small in Old Town. They were so thorough, so professional and my house looked & smelled incredible. They were there longer than 2 hours. -I do not know how much it will cost. I expect to hear from them tomorrow. -Nothing was broken or out of place. These ladies represent Let's Clean so well. -Excellent work, great company, and the communication I had setting up the appointment was professional and I was pleased with the entire process. I hope that I will be able to continue to utilize them. Thank you!! read more

First off, this was the first time we had used professional cleaners since we have lived in this house (7 years). It ended up much cleaner than it had been in a long time. However, I wouldn't use their services again, and here's why: 1. Timeliness--As initially explained to the cleaners (and acknowledged in writing), I had a limited time window for their 2-3 hours of cleaning to take place (9am-2pm, which gave me a slight amount of wiggle room if they ran over, but not much). They arrived more than 45 minutes late from our scheduled 10am appointment. I had tried calling the office to reach them at 10:15, and didn't connect until about 10:25. Didn't hear anything until the team showed up at 10:45. I walked them around and told them they needed to be done by 2pm, pointing to my watch. I couldn't tell whether they understood or not, so they ended up calling the main office and after a brief discussion between office, me, and cleaners, everyone seemed aligned. At 2:05, I came up from the basement, told them it was past two and they needed to leave. They said they were just finishing mopping, so I said ok. Long story short, they didn't have enough time, didn't leave until I was practically pushing them out the door, and I made it to my work meeting with my division head 5 minutes late--definitely did not need the stress caused by this. 2. Language barrier--I tried to use Google translator to help, but it was useless. Most of our communication seemed to be me pointing at things and saying yes or no to clarify. It didn't really help--they did/did not do some of the things differently, remaking my bed and the kids' beds that I told them not to make, not cleaning the refrigerator drawers (only asked them to clean one shelf and the drawers). 3. Overall cleanliness--As I said, MUCH cleaner than before, but as some of the pictures show, there's quite a bit they missed. Dusting (didn't dust bottoms of anything; missed tops of some mirrors and half-done job on some surfaces and windows). Mirrors--Sparkling and wonderful all the way through. Floors--quick job and definitely cleaner, but missed some spots. Kitchen--Definitely missed some cleaning here--fridge drawers not cleaned, wine fridge front not wiped, greasy smears on cooktop, kitchen table not good. Missed the boat on quite a few things. 4. Carefulness--Treated my antiques and breakables VERY well. Broke part of one small turtle figurine in bathroom, but it's not really worth anything. Note: I did let them know yesterday that I would be posting this review today, but heard nothing back. (The office may be closed on Saturdays?) ________________________ Just closed the book on this. They provided a full refund. I might have gone for a reclean, but was told that it was too late after we finished back-and-forth Yelp messages. Advice for Let's Clean: Sometimes it's better to pick up the phone and contact your customers. Thanks for the refund, but I won't be using your services again or recommending them to others. read more

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UPDATE: I'm happy with the cleaning service provided this week. The staff exceeded my expectations. The smell of the bathroom floors no longer smelled of a dirty locker room. The staff is obviously very experienced and hardworking. **************************************************** Original review: The cleaning ladies arrived 15 minutes earlier than scheduled. It wouldn't have been a problem if it weren't for the fact that it woke up my baby. The receptionist and scheduling person was very helpful and easy to talk to. Now onto the cleaning. The cleaning ladies got to work right away. I had requested them to focus on the bathrooms upstairs and the kitchen. So when they took the shower curtain off the rod, one of them just yanked it and broke a few of the shower curtain rings and bent all of them. The cleaning job was good visually. Stuff was sparkling clean but there was a strange odor. I had suspected it before, but once they were finished, I was certain. Like one of the reviewers said before, they did not use a clean sponge or towel for the cleaning. Our floors and tub smelled like a men's locker room and feet. It smelled like they used a dirty towel to clean it and rubbed all the bacteria from the towel onto most of the bathroom surfaces. I had to re-clean the floors with my own cleaner and a paper towel. Next, I'd requested cleaning the blinds upstairs. So what they did was smack the blinds really hard with a feather duster making dust fly everywhere. All the dust landed on the beds of course, since it was right next to the window. I had assumed incorrectly that they were going to vacuum the blinds or wipe it down. I think that shows an extreme lack of care and respect for your client's belongings. I don't know if I would hire them again to do a cleaning but if I did, I would have them use my own cleaning products. read more

I've been using Let's Clean since 2014. The cleaning crew varies as does the level of work but they were always polite and we were always grateful for their hard work. Their pricing is competitive and they were willing to do partial home cleanings which was great. I started having issues when we moved in 2015. We gave them our key as we did with our first home but sometimes they had it and sometimes they didn't leading to last minute calls, cancellations and general confusion. The last time they came to the house without a key, both my husband and I received rude calls demanding we let them in and then asking why we weren't letting them in (answer: because we both work full time and no one was home). We did not have any key issues after that but then scheduling became the problem. We need cleanings first thing Thursday morning and that has been my request for the past year but again there seemed to be issues, they would want to come in the afternoon (does not work for us with a newborn and two toddlers) or need to reschedule to another day. I tried to set up a recurring schedule but I was asked to change times each week so I went back to submitting requests via the portal but those would go unanswered and I would have to proactively follow up on them to get confirmation of service. I confirmed our appointment for September 10th reminding the team we could only accommodate the morning time but no one showed up. I followed up via email, text and voicemail to both the main contact lines and Belen directly and never received another response. I understand these are challenging times but I don't understand how my friend who referred me originally has been receiving consistent service at the time she requests 100% of the time but it seems to be a huge challenge to get on their schedule for me. I'm disappointed given that I've hung in there for the past 6 years, referred two other families and now am not even given the courtesy of a response and also I am unsettled by the fact they still have my house key. I hate leaving negative reviews but am so bummed by the experience and do need to get my key back so hopefully someone is checking reviews and can give me a call or email or text back to close out my account and return my key. read more

I'm not one to rely on cleaning service but since having a baby and continuing to work full time, it's been hard to keep the house sparkling clean. I figured I'd try Let's Clean Services since the reviews are so great, and I must agree. It's nice to come home and see vacuum marks on the carpet, clean mirrors and no dust on my dressers. Evelyn and Wendy came promptly at their scheduled time and were very efficient. Because they are scheduled hourly, I was expecting them to stretch their time, but this was not the case. This service is perfect for a working mother like me who just can't get around to the corner ceiling cobwebs. I've already scheduled them to come once a month. The best part is that no one needs to know about my secret. I'll just continue letting them think that I'm that supermom who can work full time, take care of a newborn, have dinner on the table and keep the house spick and span. read more

My roommate purchased a Groupon deal, and we're still trying to figure out whether to be pleased or horrified by the experience. The cleaning was exceptional. Yes, there were a few stray pieces here and there, but overall the apartment was sparkling. They went well beyond what we expected in a Groupon deal, scrubbing the microwave and the oven and deep cleaning much of the kitchen, vacuuming the sofa and putting all the clothes away. I came back to the apartment blown away by what a fantastic job the maids did. Everything fresh and clean, and they even left a holiday card. Now the not so good part... Scheduling the cleaning was like pulling teeth. Had to leave multiple voice messages, call multiple times, and emailed once before we were finally able to try to schedule something. And although I specified multiple times not to clean a particular room, that message wasn't communicated to the maids and they went ahead and tried to clean it anyways. The maids were supposed to come in the afternoon, but came in the morning instead. To Let's Clean's credit, they were able to fit us in on very short notice without any fuss. The people on the phone were always very nice and polite, although it was very difficult to get them to call you back to confirm the time and date of cleaning. While the maids scrubbed and cleaned everything really well, they put all the shoes near the entrance into a closet; we didn't know this and couldn't find out shoes for the longest time. They also threw everything into the dishwasher, which normally would be a good thing, but they included a plastic (not dishwasher-safe) bottle that got melted in the washer, and also our brita water pitchers, including one of the filters. After this experience, we're trying to figure out whether we'd ask them to come back. My roommate suggested hiding the brita pitchers, our shoes, and putting a sign up on the room they weren't supposed to clean. Overall, if Lets Clean can do a better job with scheduling and communicating with their customers, communicating with their maids on what rooms to clean/not clean, and the maids be more aware of what they put in the dishwasher, we will most likely use Lets Clean again. read more