I left a review some time agin when I first brought my spa and the owner was great with response…read more The spa is is less than 4 years old with a warranty of five years. I've tried call Nick and received no call back. I had to actually go into the store and see him face to face with issues concerning the warranty. It seem that Nick is great as a sells person, but after the sell issues he doesn't reply with warranty issues. I'm feel that when you need the company the most. If your looking a spa with no warranty Nick is your guy. But, anything afterwards your on your own.

Amazing experience! We made an appointment with them to go in and weigh our options after looking…read moreat a few other places around Wilmington. Nick was super informative and talked us through the different levels of spas to see where our minds were at on the kind of spa and options we were looking for as to not waste our time and/or try to upsell us on something we really didn't need. After this process, he took us back and showed us what he envisioned to be a good fit for us. It was a perfect fit and we decided to go with Spa Warehouse on the spot. We paid the deposit for our new spa and Nick told us to give him 2-3 weeks and he would have it in and ready for delivery. He called me a week later and had it delivered the next day. Nick also does a training class for new spa owners that was really helpful and informative. If you are looking to purchase a spa, you should really make an appointment and go sit down with Nick before making a decision. Trust me, you won't regret it

I went into to the Wilmington store to get our pool water tested for the first time by Leslie Pool…read moresupply. After a 15 minute wait the staff person took my sample and tested it. When the test was complete he started to review the results. When I questioned him about one of the results he rudely said he was done. I asked him to finish reviewing the results and he refused, I assuming because I questioned the results. I told him it was a mistake for me to ise Leslie Pool Supply. I took another water sample to Ocean Blue Pool and Spa and their test results came out very different. When I showed them what Leslie Pool recommended they said you would have ruined your pool water if you followed through with their recommendation!! Leslie Pool Supply is probably a reputable business but I would caution customers to make sure their recommendations will not harm your pool.

Brought in my 5 year old Polaris pool cleaner ,only to be spoken to rudely. The man waiting on me…read moreacted like I was bothering him, took my cleaner to be checked . I was told it was most likely the cable and it could be between $ 300-600 to replace had to ask if he would look it up so I knew the exact price. No guarantee it would fix the problem I'd be better off buying a new one for $1200-1600. I asked if he replaced the cable and tested it ,and it didn't work would I have to take it ? his reply was I don't want to install it and then have to take it off. My reply was I'd rather not spend $500 only to have it not correct the problem. Took my cleaner to the 3710 collage ave location,my experience there was the complete opposite.Wonderful professional service , they took my cleaner and said they would work on it after a few other repairs. Next day spoke with the associate turns out there was nothing wrong with my cleaner ,rather a pro with my internet. My biggest surprise was there was no charge as I had purchased my cleaner at Leslie's. Wow from a $500 repair, $1200-1600 new cleaner to a no problem no charge solution. I will gladly drive further to receive the quality service. Highly recommend this location.

We have worked with Coastal Carolina Pool for over six years. Pamela is unfailingly professional…read moreand personable, responds in a timely manner, and can fix anything. To date, she has installed a new liner, switched us from chlorine to salt, serviced our system, repaired our liner, and straightened out our water quality issues after Florence. Simply the best!

Just tried to call and speak with them about installing a pool , person on the phone was very…read moreunprofessional and basically barked at me ! If that is how you answer your phone ,I can't imagine how your customer service would be!!!

I have a home in Carolina Beach, NC. Having a pool is a must…read more with our grandchildren coming over every day. Ever since Alex and his team have been handling the maintenance on the pool, it looks and feels amazing. We are so grateful for his great help. What a great company that really cares about its level of service to our community. Debbie B

Alex, Jordan and the crew at Coastal Aquatic Pools are the dream team. I knew going with a local…read morepool company would pay off. The communication was top notch every step of the way. They were so efficient, polite, friendly and hard working. Every question was answered, every task scheduled and performed on time. Hiring a local company meant they were on top of every step and any hurdles that came along during the process. I can't stress how important that is. My family and I could not be happier with the outcome. It is a game changer and we will create a ton of memories around our backyard pool. Thanks Alex, Jordan, Romain and crew for creating an incredible pool and patio for us. Coastal Aquatic Pool Company is A+ in my books!

We bought our 7 person hot tub about a year ago. There wasn't much in the showroom (they were all…read moreon back order due to covid). Margret was our salesperson and we went through a catalog, discussed a budget, the difference between salt and chlorine, and features that were important to us. We financed with 0% interest for 18 months. They gave us a vendor list and the electrical (Snyder) was fantastic! Delivery was good and it was well worth the long wait! We enjoy our tub every night! I go in every few weeks to have the water tested. The manager is amazing and always helps us with corrections to our water. It's the best choice we've made since buying our house a little over a year ago.

What an amazing experience. When we realized the pandemic was not going away we called these…read morewonderful folks and ordered a Memphis grill. Even with the store closed they were able to fulfill the order within 24 hours. Five months after that we had a few issues with the grill. I contacted the folks at Atlantic Pool and spas. We emailed the pictures to them they contacted Memphis grills for us and within less than a week we were told they were going to replace the entire grill. Absolute amazing experience with Atlantic Pool and spas and Memphis grills. I would highly recommend doing business with them.

Dot and Chris at Pool Specialists are the best of the best. I have used them for over 20 years…read more Dot knows everything about pools and Chris is excellent in the field. From new construction to repairs to clearing up your water, they are fantastic.

From the owner: Contact us today!…read more Pool Specialist specializes in the ongoing maintenance and repair of residential, commercial, and community swimming pools throughout the Wilmington, North Carolina, area. We are the folks to call for the care of your in-ground pool, above-ground pool, hot tub or spa.

We had Ocean Blue Pools Install our pool in November after receiving quoted from three other…read morecompanies. From the beginning, they were professional, knowledgeable, and easy to work with. What impressed us most was that they stayed true to the installation timeline they promised. In today's world, it's refreshing to work with a company that follows through on its commitments. The entire process went smoothly, and the quality of their work exceeded our expectations.

From the moment we walked in, we felt welcomed and very positive that we were in the right place…read moreTricia Rogers helped us out being very knowledgeable on the hot tub we purchased, which was the aurora three by Viking

We were thrilled with Rusty and his team! Our old vinyl liner was faded and leaking. Rusty and his…read moreemployees (shout out to Steve and Zach!) did a fantastic job replacing the liner in a timely manner from our first call to the beautiful results. Polite, on time, thorough. Dressed in Rusty's Pool and Spa tee shirts. And our pool doesn't leak anymore!

Bar none, this company is the best of the best when it comes to pool service. They're responsive,…read morefairly priced, and have the expertise to diagnose and resolve even the toughest issues. I spoke with several other pool companies, and no one could figure out how to remove the stubborn stains on my pool walls. I was convinced I might have to replace my liner altogether. Enter Hunter--persistent, knowledgeable, and determined. He didn't give up until he solved the problem, and now my pool looks brand new! The water is sparkling, the liner is crystal clear, and I couldn't be happier. If you want reliable, professional, and results-driven pool service, look no further.

From the owner: Hang Ten Pool Services is dedicated to providing exceptional and reliable services to make your…read morebackyard oasis pleasurable, rather than a chore. Our goal is to ensure your summertime fun is easy and most of all BLUE! Our services are top of the line, giving you one less thing to stress about. Reach out to us for a quote on how easy it can be to not have to worry about your pool!