Zero stars for this company. I reached out via text to fix my pool, only to be told they'd arrive…read moreonce parts were in, which they've now received. However, silence followed, leaving me no choice but to seek alternative help after nearly 30 days. Effective communication is crucial, and unfortunately, this company fell short. Bad for business! Edward

Danny was extrememly fast to respond to a call and spend time talking me through a situation with…read moremy chlorinator. He could have charged me a fortune for a new system or even a technician visit but instead helped me resolve the issue on my own. He is extremely knowledgable I will hire him any time I have any future pool issues.

I have a home in Carolina Beach, NC. Having a pool is a must…read more with our grandchildren coming over every day. Ever since Alex and his team have been handling the maintenance on the pool, it looks and feels amazing. We are so grateful for his great help. What a great company that really cares about its level of service to our community. Debbie B

Alex, Jordan and the crew at Coastal Aquatic Pools are the dream team. I knew going with a local…read morepool company would pay off. The communication was top notch every step of the way. They were so efficient, polite, friendly and hard working. Every question was answered, every task scheduled and performed on time. Hiring a local company meant they were on top of every step and any hurdles that came along during the process. I can't stress how important that is. My family and I could not be happier with the outcome. It is a game changer and we will create a ton of memories around our backyard pool. Thanks Alex, Jordan, Romain and crew for creating an incredible pool and patio for us. Coastal Aquatic Pool Company is A+ in my books!

We bought our 7 person hot tub about a year ago. There wasn't much in the showroom (they were all…read moreon back order due to covid). Margret was our salesperson and we went through a catalog, discussed a budget, the difference between salt and chlorine, and features that were important to us. We financed with 0% interest for 18 months. They gave us a vendor list and the electrical (Snyder) was fantastic! Delivery was good and it was well worth the long wait! We enjoy our tub every night! I go in every few weeks to have the water tested. The manager is amazing and always helps us with corrections to our water. It's the best choice we've made since buying our house a little over a year ago.

What an amazing experience. When we realized the pandemic was not going away we called these…read morewonderful folks and ordered a Memphis grill. Even with the store closed they were able to fulfill the order within 24 hours. Five months after that we had a few issues with the grill. I contacted the folks at Atlantic Pool and spas. We emailed the pictures to them they contacted Memphis grills for us and within less than a week we were told they were going to replace the entire grill. Absolute amazing experience with Atlantic Pool and spas and Memphis grills. I would highly recommend doing business with them.

I was having so much trouble trying to maintain my pool myself spending so much money on chemicals…read moreand was getting nowhere. After having my family help me look for a pool cleaning company this company was the first one to come to my home and I was very impressed. Harry explained everything about what was going on with my pool and started treatment right away. It has been a month and even with all the rain and the hot sun. My pool is still blue. They come weekly to continue maintenance and I love this company. I would recommend it to anyone thank you and I will continue to use your business forever.

I left a review some time agin when I first brought my spa and the owner was great with response…read more The spa is is less than 4 years old with a warranty of five years. I've tried call Nick and received no call back. I had to actually go into the store and see him face to face with issues concerning the warranty. It seem that Nick is great as a sells person, but after the sell issues he doesn't reply with warranty issues. I'm feel that when you need the company the most. If your looking a spa with no warranty Nick is your guy. But, anything afterwards your on your own.

Amazing experience! We made an appointment with them to go in and weigh our options after looking…read moreat a few other places around Wilmington. Nick was super informative and talked us through the different levels of spas to see where our minds were at on the kind of spa and options we were looking for as to not waste our time and/or try to upsell us on something we really didn't need. After this process, he took us back and showed us what he envisioned to be a good fit for us. It was a perfect fit and we decided to go with Spa Warehouse on the spot. We paid the deposit for our new spa and Nick told us to give him 2-3 weeks and he would have it in and ready for delivery. He called me a week later and had it delivered the next day. Nick also does a training class for new spa owners that was really helpful and informative. If you are looking to purchase a spa, you should really make an appointment and go sit down with Nick before making a decision. Trust me, you won't regret it

I have been in this office several times now, and what I see is a family business culture that…read morehonors both each other, and their customers. The kind of place you wish you worked in. Yes, I got my toilet seats there, and they are great, but if you care WHO you do business with and WHY, PCPS is one you will want to remember and recommend. They had a beautiful showroom, and it is getting an upgrade right now, so go check it out in a few weeks if you have a kitchen or bath project coming up. You'll be grateful for the experience!

Absolutely amazing place and highly recommend! I was in a crunch to get some rough ins for our…read moreplumber and was in great hands! Very professional, great choices, and extremely helpful!

Top notch professinalism and education on pools and products. They were hardworking and prompt. My…read morepool and water chemistry is the healthiest it's ever been. They did not disappoint. Randall is a delight to work with and his ability to delegate and problem solve is unsurpassed.

They replaced my water heater. I did not ask upfront what the cost would be, I assumed it would be…read morebetween $1,000 and $1,500. Half way through the job the plumber told me it was 2,568. The water heat coat $430 at Lowes and it was 2 hours of labor, so that is about $2,000 profit. I called the office the next day to find out why it was some much. I was told they charge a flat rate for water heat replacement and the plumber should have told me what the cost is before he did anything, He did not! The person I talked to got defensive because I was questioning the price and told me "WE HAVE TO EAT" with an attitude. I HAVE TO EAT TOO AND I'M NOT RESPONSIBLE FOR PUTTING FOOD ON YOUR PLATE! I would not have used them if knew it was going to cost that much. I would have looked for an independent plumber that charges a fair price and not used these price gouging crooks. They have a lot of five star reviews so either those people were not price gouged or in plumber terms they don't mind flushing money down the toilet. I was over charged by at least a $1,000. I'm sure the owner will reply to this review with some cookie-cutter respond. " We're sorry you feel you were over charged, we strive to have competitive rates". Yeah price gouging like the rest of the plumbing companies. My water heat sits on a shelf above my dryer and they had to send another plumber out to help take the old one down and put the new one up. I believe they charge me $200 for that, so much for that flat rate. The flat rate was too much to begin with so that adds insult to injury. The person I talker to tried to use the water pump used to drain the old water heater as an expense. It's a battery operated pump the size of a shoe box that cost around $300. That person tried to act like it's some high dollar piece of equipment that's expensive to operate. What a joke! They got me on this one. Lesson learned.

Matt arrived very quickly. He did a walk through of the house to see if there were any other safety…read moreissues that needed to be fixed. I was highly satisfied with the work.