Amazing experience! We made an appointment with them to go in and weigh our options after looking…read moreat a few other places around Wilmington. Nick was super informative and talked us through the different levels of spas to see where our minds were at on the kind of spa and options we were looking for as to not waste our time and/or try to upsell us on something we really didn't need. After this process, he took us back and showed us what he envisioned to be a good fit for us. It was a perfect fit and we decided to go with Spa Warehouse on the spot. We paid the deposit for our new spa and Nick told us to give him 2-3 weeks and he would have it in and ready for delivery. He called me a week later and had it delivered the next day. Nick also does a training class for new spa owners that was really helpful and informative. If you are looking to purchase a spa, you should really make an appointment and go sit down with Nick before making a decision. Trust me, you won't regret it

I left a review some time agin when I first brought my spa and the owner was great with response…read more The spa is is less than 4 years old with a warranty of five years. I've tried call Nick and received no call back. I had to actually go into the store and see him face to face with issues concerning the warranty. It seem that Nick is great as a sells person, but after the sell issues he doesn't reply with warranty issues. I'm feel that when you need the company the most. If your looking a spa with no warranty Nick is your guy. But, anything afterwards your on your own.

We bought our 7 person hot tub about a year ago. There wasn't much in the showroom (they were all…read moreon back order due to covid). Margret was our salesperson and we went through a catalog, discussed a budget, the difference between salt and chlorine, and features that were important to us. We financed with 0% interest for 18 months. They gave us a vendor list and the electrical (Snyder) was fantastic! Delivery was good and it was well worth the long wait! We enjoy our tub every night! I go in every few weeks to have the water tested. The manager is amazing and always helps us with corrections to our water. It's the best choice we've made since buying our house a little over a year ago.

What an amazing experience. When we realized the pandemic was not going away we called these…read morewonderful folks and ordered a Memphis grill. Even with the store closed they were able to fulfill the order within 24 hours. Five months after that we had a few issues with the grill. I contacted the folks at Atlantic Pool and spas. We emailed the pictures to them they contacted Memphis grills for us and within less than a week we were told they were going to replace the entire grill. Absolute amazing experience with Atlantic Pool and spas and Memphis grills. I would highly recommend doing business with them.

From the moment we walked in, we felt welcomed and very positive that we were in the right place…read moreTricia Rogers helped us out being very knowledgeable on the hot tub we purchased, which was the aurora three by Viking

Horrible company. Stay away at all cost. We had our pool installed and serviced by ocean blue…read more It has been a nightmare. The owner, Kevin, is a hot head. All is good until you have an issue you need resolved and then you don't want to deal with Kevin. The pool cleaner broke one of our expensive travertine tiles and left us a note. He said he let the service manager know and it would be fixed. We called and he said it would be fixed by Labor Day which came and went. It is almost Christmas and no repair. I stopped by their office and the manager said he would have kevin call me. No calls!! I went again and still waiting for a call. We have many more cracked tiles. Please stay away from this company.

Our hydropool hot tub is great. Able sold and installed it. We're super happy with the entire…read moreprocess. Alice was a great sales rep and still helps us if we have questions. Dave and team did an excellent job installing the tub in a tricky spot. Dave also came back first thing the next day and fixed a problem we hit after our electrician completed hooking it up.

Pool install ok. POOR POOR warranty service. Buyer beware…read more Never come for service when they say.

We have worked with Coastal Carolina Pool for over six years. Pamela is unfailingly professional…read moreand personable, responds in a timely manner, and can fix anything. To date, she has installed a new liner, switched us from chlorine to salt, serviced our system, repaired our liner, and straightened out our water quality issues after Florence. Simply the best!

Just tried to call and speak with them about installing a pool , person on the phone was very…read moreunprofessional and basically barked at me ! If that is how you answer your phone ,I can't imagine how your customer service would be!!!

Some of the employees are NOT PROFESSIONAL FRIENDLY. JEREMY is RUDE..... speaks to customers in a…read moresarcastic way. He is gets annoyed when you ask him questions. Remember, you're spending your money.So you have the right to ask questions. The wilmington store is a professional mess. Due to JEREMY unprofessional in the Wilmington N.C store. I purchased my pool from another pool store who was professionally friendly for $6700.00. Their recommendation of installers, only one will call you back. The other two numbers are disconnected. So don't rely on leslies installers. Jeremy just calls leslie money.

Would give 0 stars for this location, have been in there multiple times and waited 10+ minutes on…read moresomeone to come out and help also very rude

Dot and Chris at Pool Specialists are the best of the best. I have used them for over 20 years…read more Dot knows everything about pools and Chris is excellent in the field. From new construction to repairs to clearing up your water, they are fantastic.

From the owner: Contact us today!…read more Pool Specialist specializes in the ongoing maintenance and repair of residential, commercial, and community swimming pools throughout the Wilmington, North Carolina, area. We are the folks to call for the care of your in-ground pool, above-ground pool, hot tub or spa.

Chris and Lauren are the most down to earth people,will take time to talk to you and their service…read moreis the best!! I would recommend them over any other pool service in town and trust me, I've been through a few of them.. Thank you Chris and Lauren Steve and Luann

Chris and Lauren are incredible to work with. The service that is provided has been stellar- I…read morewould recommend Advanced Pool for experience and skill.

Danny was extrememly fast to respond to a call and spend time talking me through a situation with…read moremy chlorinator. He could have charged me a fortune for a new system or even a technician visit but instead helped me resolve the issue on my own. He is extremely knowledgable I will hire him any time I have any future pool issues.

Zero stars for this company. I reached out via text to fix my pool, only to be told they'd arrive…read moreonce parts were in, which they've now received. However, silence followed, leaving me no choice but to seek alternative help after nearly 30 days. Effective communication is crucial, and unfortunately, this company fell short. Bad for business! Edward