I left a review some time agin when I first brought my spa and the owner was great with response…read more The spa is is less than 4 years old with a warranty of five years. I've tried call Nick and received no call back. I had to actually go into the store and see him face to face with issues concerning the warranty. It seem that Nick is great as a sells person, but after the sell issues he doesn't reply with warranty issues. I'm feel that when you need the company the most. If your looking a spa with no warranty Nick is your guy. But, anything afterwards your on your own.

Amazing experience! We made an appointment with them to go in and weigh our options after looking…read moreat a few other places around Wilmington. Nick was super informative and talked us through the different levels of spas to see where our minds were at on the kind of spa and options we were looking for as to not waste our time and/or try to upsell us on something we really didn't need. After this process, he took us back and showed us what he envisioned to be a good fit for us. It was a perfect fit and we decided to go with Spa Warehouse on the spot. We paid the deposit for our new spa and Nick told us to give him 2-3 weeks and he would have it in and ready for delivery. He called me a week later and had it delivered the next day. Nick also does a training class for new spa owners that was really helpful and informative. If you are looking to purchase a spa, you should really make an appointment and go sit down with Nick before making a decision. Trust me, you won't regret it

Brought in my 5 year old Polaris pool cleaner ,only to be spoken to rudely. The man waiting on me…read moreacted like I was bothering him, took my cleaner to be checked . I was told it was most likely the cable and it could be between $ 300-600 to replace had to ask if he would look it up so I knew the exact price. No guarantee it would fix the problem I'd be better off buying a new one for $1200-1600. I asked if he replaced the cable and tested it ,and it didn't work would I have to take it ? his reply was I don't want to install it and then have to take it off. My reply was I'd rather not spend $500 only to have it not correct the problem. Took my cleaner to the 3710 collage ave location,my experience there was the complete opposite.Wonderful professional service , they took my cleaner and said they would work on it after a few other repairs. Next day spoke with the associate turns out there was nothing wrong with my cleaner ,rather a pro with my internet. My biggest surprise was there was no charge as I had purchased my cleaner at Leslie's. Wow from a $500 repair, $1200-1600 new cleaner to a no problem no charge solution. I will gladly drive further to receive the quality service. Highly recommend this location.

The customer service was great, everyone was extremely helpful! The quality is top notch and worth…read morethe cost. I'll be going back for any future pool needs!

From the moment we walked in, we felt welcomed and very positive that we were in the right place…read moreTricia Rogers helped us out being very knowledgeable on the hot tub we purchased, which was the aurora three by Viking

Horrible company. Stay away at all cost. We had our pool installed and serviced by ocean blue…read more It has been a nightmare. The owner, Kevin, is a hot head. All is good until you have an issue you need resolved and then you don't want to deal with Kevin. The pool cleaner broke one of our expensive travertine tiles and left us a note. He said he let the service manager know and it would be fixed. We called and he said it would be fixed by Labor Day which came and went. It is almost Christmas and no repair. I stopped by their office and the manager said he would have kevin call me. No calls!! I went again and still waiting for a call. We have many more cracked tiles. Please stay away from this company.

Danny was extrememly fast to respond to a call and spend time talking me through a situation with…read moremy chlorinator. He could have charged me a fortune for a new system or even a technician visit but instead helped me resolve the issue on my own. He is extremely knowledgable I will hire him any time I have any future pool issues.

Zero stars for this company. I reached out via text to fix my pool, only to be told they'd arrive…read moreonce parts were in, which they've now received. However, silence followed, leaving me no choice but to seek alternative help after nearly 30 days. Effective communication is crucial, and unfortunately, this company fell short. Bad for business! Edward

Our hydropool hot tub is great. Able sold and installed it. We're super happy with the entire…read moreprocess. Alice was a great sales rep and still helps us if we have questions. Dave and team did an excellent job installing the tub in a tricky spot. Dave also came back first thing the next day and fixed a problem we hit after our electrician completed hooking it up.

Pool install ok. POOR POOR warranty service. Buyer beware…read more Never come for service when they say.

I have a home in Carolina Beach, NC. Having a pool is a must…read more with our grandchildren coming over every day. Ever since Alex and his team have been handling the maintenance on the pool, it looks and feels amazing. We are so grateful for his great help. What a great company that really cares about its level of service to our community. Debbie B

Alex, Jordan and the crew at Coastal Aquatic Pools are the dream team. I knew going with a local…read morepool company would pay off. The communication was top notch every step of the way. They were so efficient, polite, friendly and hard working. Every question was answered, every task scheduled and performed on time. Hiring a local company meant they were on top of every step and any hurdles that came along during the process. I can't stress how important that is. My family and I could not be happier with the outcome. It is a game changer and we will create a ton of memories around our backyard pool. Thanks Alex, Jordan, Romain and crew for creating an incredible pool and patio for us. Coastal Aquatic Pool Company is A+ in my books!

Some of the employees are NOT PROFESSIONAL FRIENDLY. JEREMY is RUDE..... speaks to customers in a…read moresarcastic way. He is gets annoyed when you ask him questions. Remember, you're spending your money.So you have the right to ask questions. The wilmington store is a professional mess. Due to JEREMY unprofessional in the Wilmington N.C store. I purchased my pool from another pool store who was professionally friendly for $6700.00. Their recommendation of installers, only one will call you back. The other two numbers are disconnected. So don't rely on leslies installers. Jeremy just calls leslie money.

Would give 0 stars for this location, have been in there multiple times and waited 10+ minutes on…read moresomeone to come out and help also very rude

Dot and Chris at Pool Specialists are the best of the best. I have used them for over 20 years…read more Dot knows everything about pools and Chris is excellent in the field. From new construction to repairs to clearing up your water, they are fantastic.

From the owner: Contact us today!…read more Pool Specialist specializes in the ongoing maintenance and repair of residential, commercial, and community swimming pools throughout the Wilmington, North Carolina, area. We are the folks to call for the care of your in-ground pool, above-ground pool, hot tub or spa.

Top notch professinalism and education on pools and products. They were hardworking and prompt. My…read morepool and water chemistry is the healthiest it's ever been. They did not disappoint. Randall is a delight to work with and his ability to delegate and problem solve is unsurpassed.

From the owner: Call today for a free estimate on your next outdoor hardscape project. Quotes within 24 hours!read more

Customer service was top notch. The sales team was knowledgeable and friendly and helped me find…read moreeverything I was looking for. They made great suggestions and answered my questions completely without showing annoyance or impatience. Just terrific! They have gained a loyal customer!

Nate in hunting outfitters helped us when buying a gun and was so knowledgeable and helpful! He…read moredeserves all the praise. Thank you Nate!