I went into to the Wilmington store to get our pool water tested for the first time by Leslie Pool…read moresupply. After a 15 minute wait the staff person took my sample and tested it. When the test was complete he started to review the results. When I questioned him about one of the results he rudely said he was done. I asked him to finish reviewing the results and he refused, I assuming because I questioned the results. I told him it was a mistake for me to ise Leslie Pool Supply. I took another water sample to Ocean Blue Pool and Spa and their test results came out very different. When I showed them what Leslie Pool recommended they said you would have ruined your pool water if you followed through with their recommendation!! Leslie Pool Supply is probably a reputable business but I would caution customers to make sure their recommendations will not harm your pool.

Brought in my 5 year old Polaris pool cleaner ,only to be spoken to rudely. The man waiting on me…read moreacted like I was bothering him, took my cleaner to be checked . I was told it was most likely the cable and it could be between $ 300-600 to replace had to ask if he would look it up so I knew the exact price. No guarantee it would fix the problem I'd be better off buying a new one for $1200-1600. I asked if he replaced the cable and tested it ,and it didn't work would I have to take it ? his reply was I don't want to install it and then have to take it off. My reply was I'd rather not spend $500 only to have it not correct the problem. Took my cleaner to the 3710 collage ave location,my experience there was the complete opposite.Wonderful professional service , they took my cleaner and said they would work on it after a few other repairs. Next day spoke with the associate turns out there was nothing wrong with my cleaner ,rather a pro with my internet. My biggest surprise was there was no charge as I had purchased my cleaner at Leslie's. Wow from a $500 repair, $1200-1600 new cleaner to a no problem no charge solution. I will gladly drive further to receive the quality service. Highly recommend this location.

I left a review some time agin when I first brought my spa and the owner was great with response…read more The spa is is less than 4 years old with a warranty of five years. I've tried call Nick and received no call back. I had to actually go into the store and see him face to face with issues concerning the warranty. It seem that Nick is great as a sells person, but after the sell issues he doesn't reply with warranty issues. I'm feel that when you need the company the most. If your looking a spa with no warranty Nick is your guy. But, anything afterwards your on your own.

Amazing experience! We made an appointment with them to go in and weigh our options after looking…read moreat a few other places around Wilmington. Nick was super informative and talked us through the different levels of spas to see where our minds were at on the kind of spa and options we were looking for as to not waste our time and/or try to upsell us on something we really didn't need. After this process, he took us back and showed us what he envisioned to be a good fit for us. It was a perfect fit and we decided to go with Spa Warehouse on the spot. We paid the deposit for our new spa and Nick told us to give him 2-3 weeks and he would have it in and ready for delivery. He called me a week later and had it delivered the next day. Nick also does a training class for new spa owners that was really helpful and informative. If you are looking to purchase a spa, you should really make an appointment and go sit down with Nick before making a decision. Trust me, you won't regret it

We had a serious issue with the calcium hardness being extremely high in our pool this summer, but…read morethanks to Genevieve, the manager at this store, the calcium hardness is finally back to where it should be. We made a lot of trips to Leslie's to have our water tested and every time we dealt with Genevieve. She was always patient and more than willing to talk to us about our issue and explain thoroughly what needed to be done. We've been going to Leslie's for several years now and I really can't think of anyone else who ever worked there, previous managers included, that would have taken the time with us that she did every time we came in. Genevieve really makes us feel that she cares about us and our pool, and we trust her knowledge and experience. She definitely knows what she is talking about. We really appreciate all the help Genevieve gave us this summer.

Some of the employees are NOT PROFESSIONAL FRIENDLY. JEREMY is RUDE..... speaks to customers in a…read moresarcastic way. He is gets annoyed when you ask him questions. Remember, you're spending your money.So you have the right to ask questions. The wilmington store is a professional mess. Due to JEREMY unprofessional in the Wilmington N.C store. I purchased my pool from another pool store who was professionally friendly for $6700.00. Their recommendation of installers, only one will call you back. The other two numbers are disconnected. So don't rely on leslies installers. Jeremy just calls leslie money.

Zero stars for this company. I reached out via text to fix my pool, only to be told they'd arrive…read moreonce parts were in, which they've now received. However, silence followed, leaving me no choice but to seek alternative help after nearly 30 days. Effective communication is crucial, and unfortunately, this company fell short. Bad for business! Edward

Danny was extrememly fast to respond to a call and spend time talking me through a situation with…read moremy chlorinator. He could have charged me a fortune for a new system or even a technician visit but instead helped me resolve the issue on my own. He is extremely knowledgable I will hire him any time I have any future pool issues.

We bought our 7 person hot tub about a year ago. There wasn't much in the showroom (they were all…read moreon back order due to covid). Margret was our salesperson and we went through a catalog, discussed a budget, the difference between salt and chlorine, and features that were important to us. We financed with 0% interest for 18 months. They gave us a vendor list and the electrical (Snyder) was fantastic! Delivery was good and it was well worth the long wait! We enjoy our tub every night! I go in every few weeks to have the water tested. The manager is amazing and always helps us with corrections to our water. It's the best choice we've made since buying our house a little over a year ago.

What an amazing experience. When we realized the pandemic was not going away we called these…read morewonderful folks and ordered a Memphis grill. Even with the store closed they were able to fulfill the order within 24 hours. Five months after that we had a few issues with the grill. I contacted the folks at Atlantic Pool and spas. We emailed the pictures to them they contacted Memphis grills for us and within less than a week we were told they were going to replace the entire grill. Absolute amazing experience with Atlantic Pool and spas and Memphis grills. I would highly recommend doing business with them.

4 stars to Elise very friendly great follow up, told her what we were considering, she said let me…read morefind something comparable. Alice the manager wrote me with a comparison, said great we will be in to match up the two. But when we arrived the next day both Elise and Alice were not there at the store. The young lady we spoke to said she knew we might be stopping in, but she was more pools and knew nothing about the hottub. We did not end up buying from Able, but if you do go ask for Elise.

Our hydropool hot tub is great. Able sold and installed it. We're super happy with the entire…read moreprocess. Alice was a great sales rep and still helps us if we have questions. Dave and team did an excellent job installing the tub in a tricky spot. Dave also came back first thing the next day and fixed a problem we hit after our electrician completed hooking it up.

We had Ocean Blue Pools Install our pool in November after receiving quoted from three other…read morecompanies. From the beginning, they were professional, knowledgeable, and easy to work with. What impressed us most was that they stayed true to the installation timeline they promised. In today's world, it's refreshing to work with a company that follows through on its commitments. The entire process went smoothly, and the quality of their work exceeded our expectations.

From the moment we walked in, we felt welcomed and very positive that we were in the right place…read moreTricia Rogers helped us out being very knowledgeable on the hot tub we purchased, which was the aurora three by Viking

We have worked with Coastal Carolina Pool for over six years. Pamela is unfailingly professional…read moreand personable, responds in a timely manner, and can fix anything. To date, she has installed a new liner, switched us from chlorine to salt, serviced our system, repaired our liner, and straightened out our water quality issues after Florence. Simply the best!

Just tried to call and speak with them about installing a pool , person on the phone was very…read moreunprofessional and basically barked at me ! If that is how you answer your phone ,I can't imagine how your customer service would be!!!

Excellent Selection of Plants Excellent Customer Service…read moreExcellent Value & Pricing * I make an annual trip from Lumberton to the Plant Place and am never disappointed. The owner is one of the nicest people I think I've ever met and her staff could not be more helpful. They take the time to help you with questions and are very knowledgeable about the plants and their individual care. If you have never been, you are certainly missing out! Erich Hackney

BEWARE OF MEALIES!!! I have bought plants on multiple occasions from here, first being over 3 years…read moreago, it had mealies and infested over half my collection. I decided to give them another chance recently, bought 2 plants, and quarantined this time- both were crawling with mealies within 2 weeks. I thought I checked the leaves well enough at the shop, but I guess not. None of my other plants have mealies. This store definitely has a years long mealy infestation. If you call them about it- they will deny it.