Zero stars for this company. I reached out via text to fix my pool, only to be told they'd arrive…read moreonce parts were in, which they've now received. However, silence followed, leaving me no choice but to seek alternative help after nearly 30 days. Effective communication is crucial, and unfortunately, this company fell short. Bad for business! Edward

Danny was extrememly fast to respond to a call and spend time talking me through a situation with…read moremy chlorinator. He could have charged me a fortune for a new system or even a technician visit but instead helped me resolve the issue on my own. He is extremely knowledgable I will hire him any time I have any future pool issues.

We recently moved here to Wilmington, with our new house that came with a pool. Being the first…read morepool that I've ever had, I needed help with getting the pool up to par, learning how to keep up with regular maintenance, and a monthly servicing. Luckily, I found Thornton Pool Service! After calling Rob (founder/owner), he immediately returned my call, showed up within the day, and gave me a detailed assessment THAT MADE SENSE AND DIDN'T CONFUSE ME! On top of that, his prices were very affordable, and reasonable. He got my pool looking and operating like brand new, and educated me on how to maintenance it weekly, which is rare for a service to do; as it's usually in a company's best interest that you're clueless as how to service whatever you need. After a month, I had discovered that the pool was poorly designed. The backwash conduit lead to the drain on the side of the pool. So, whenever I backwashed it, the dirty water would overflow from the drain and dump into the pool. Obviously, I called Thornton Pool Services immediately. His response time was immediate AGAIN! And he came over to assess the issue within the same day. After speaking with the original owner of the house, he said that his pool service recommended that we reroute the conduit from the pump, to the side yard. That would mean that we would have to install it under our concrete, which would cost us over $10k. Rob invented a solution that only cost us $100s! He's an honest, smart, and diligent service. I will never use anyone else's service, going forward!

Thank goodness we found Robert of Thornton Pool Service. Our pool pump had totally blown out 2…read moremonths ago and the other "pool service" kept stringing me along saying they couldn't get a new pool pump because of "supply chain" issues. I decided to look on my own and found Robert on a Tuesday, he gave me a repair quote that day, got the pump by Friday and repaired the pump on Saturday (very early)! He has a fantastic work ethic, is honest and reliable, something I'm finding less and less with the service people around here. If you want a fair price to service or repair your pool with quality, definitely call Thornton Pool Service. I can't say enough good things about this company.

Didn't end up using. Estimate was not even realistic, and more than 50% more than the other pool…read morebuilder's price.

We have worked with Coastal Carolina Pool for over six years. Pamela is unfailingly professional…read moreand personable, responds in a timely manner, and can fix anything. To date, she has installed a new liner, switched us from chlorine to salt, serviced our system, repaired our liner, and straightened out our water quality issues after Florence. Simply the best!

Just tried to call and speak with them about installing a pool , person on the phone was very…read moreunprofessional and basically barked at me ! If that is how you answer your phone ,I can't imagine how your customer service would be!!!

I was having so much trouble trying to maintain my pool myself spending so much money on chemicals…read moreand was getting nowhere. After having my family help me look for a pool cleaning company this company was the first one to come to my home and I was very impressed. Harry explained everything about what was going on with my pool and started treatment right away. It has been a month and even with all the rain and the hot sun. My pool is still blue. They come weekly to continue maintenance and I love this company. I would recommend it to anyone thank you and I will continue to use your business forever.

I highly recommend Port city pool services. we where having…read moreproblem with pool panel I called after they showed up in 45 minute got it fixed Also they very knowledgeable in pool systems Dario Artesian plumbing

Tyler is amazing. I've had a hard time maintaining my pool this year and Tyler has turned that…read morearound. He is reasonable and very quick to respond. I would reccomend Port City Pool Services to all my family and friends.

We couldn't be happier with our experience with Prestige Pools. From the first meeting with Jordon…read morewe knew we wanted to do business with this company. He was an excellent representation of the Company and was not a pushy salesman. Once our pool project was underway, our crew of guys all were outstanding. The heat this summer was unbearable and yet they all showed up everyday on time and worked through the long hot days. They were very courteous and they worked together like a well oiled machine. From the project manager, Jordon, the men that hoisted our pool over our house, the crew of men that dug out the pool, to the concrete workers who came and did a beautiful job we couldn't be happier. Thank you for a wonderful job and a dream come true. We will enjoy with our family and friends for a long time.

They made this so much harder than it needed to be. 1…read more Showed up with no notice to start as they had said they would start in a week or two. Of course showing up means they blocked the driveway with no notice. 2. They cut several underground pipes as well as our buried internet cable. I found out when the internet failed and I went outside to see the the trench, our orange coax cable, and the diggers leaving in their truck. They didn't even bother to tell us. 3. They agreed to work with Endless pools to put a swim current generator in the pool when they did the job. Jordan decided he didn't want to mess with it, but didn't tell us. So when they showed up with the pool, our endless pool had not even been ordered. 4. They damaged several trees they could have avoided, but seemed to deliberately hit them. 5. They left our owner's manuals outside on the equipment. Of course the day they did that it was raining, so they were ruined. Didn't even try to put them in plastic bags. 6. There are several pool companies around. Stay as far from these guys as you can. All this is just my opinion and experience.

Had a problem with a sensor about 4 weeks ago. They gave us a price on a diagnostic call. We were…read morenot home but gave them access to our yard. They came out and told us what problem was and gave us a quote and we agreed to have them fix it. I gave them my credit card number. We came home a few days later and everything seemed fine. Three weeks later, I received a bill stating we need to pay 318.00 which was more than quoted. I paid it. The part they replaced is now not working. We have tried to contact them for over a week and we get no reply. My husband has left several messages and nothing. I emailed them yesterday and haven't received any reply, either. I hate having to write bad reviews about any business but we have made several attempts to get this issue addressed without any response from the business.

MJ Pools designed my backyard renovation including an inground pool. I can't say enough wonderful…read morethings about them. The team at MJ is so sweet, knowledgeable, easily reachable (for my millions of questions), and quick. This is the first time in a long time that I've hired someone to do something and it was truly an enjoyable process where I felt like they really wanted to make me happy (vs just do the bare minimum to get done as quick as possible). I am soooo happy with the results, it looks way better than I could have ever imagined. They also offer pool servicing and so far I have been so happy with that as well. If you are considering installing a pool or having your pool serviced, hire MJ Pools! You won't regret it.