Awesome service! We are so lucky to have this amazing store as a pool resource in our neighborhood. They always have answers to my questions. I recently brought in a 2+ year old Polaris Robotic Cleaner that needed a new motor block. This is a very expensive repair and just by luck, my unit was just out of warranty. These guys went to bat for me with Polaris and got them to cover the repair and new motor block under warranty. I am forever grateful to these guys! Thank you read more

A very knowledgeable and helpful young lady, answered all of my questions and advised me on everything I need.

I had such a great experience at Leslie's in Tustin! I came in feeling totally lost about my pool filter and water quality, but Barbara helped me out and made everything so easy to understand. She patiently walked me through the water test, explained what all the results meant, and told me exactly what I needed to get my pool back in shape. She answered all my questions without making me feel rushed or silly, and was just so sweet and helpful the entire time. It's rare to find customer service like that these days--thank you Barbara! read more

I was in the Tustin store a few days ago. Cassidy was a great help trying to find parts for my old pool sweep. Very pleasant to deal with. I highly reccommend Cassidy if your looking for parts. read more

Went in on Saturday afternoon because we got an above ground pool and we had no idea how to take care of it. We spoke with Simon and he told us that they needed a water sample to test the waters levels to see where to start which wasn't a problem. So we got the sample and our levels needed help and he recommended some chemicals and didn't oversell us and told us we can test our water each week until it's normal. Thank you Simon! read more

I don't know why this place gets such a bad rep but my experience here has been quite different and pleasant I started self servicing my pool recently and they have been extremely good resource for me -- i take my water samples to test here every two weeks and have been following their recommendations. They don't try to push you into buying unnecessary stuff and also provide helpful guidance on matters related to general pool equipment maintenance The store manager is a very customer friendly and extremely knowledgeable professional - I usually visit on the weekends when he is available to assist w questions read more

I highly recommend Leslie's for all your pool needs. I had the pleasure of receiving assistance from Adrian and Christina at the Tustin store #266 at Irvine Blvd and Newport Blvd. involving buying and installing a new pool pump. They worked diligently in getting me the best pump and the best price while looking into any discounts or sales promotions that could use. They went so far as to contact their District Manager to receive codes for discounts that were not readily available on their computer system. Everything was timely installed with great customer service. read more

I had a challenge with my pool filter. I called and spoke with Simon and he came up with a perfect solution! Great customer service Simon, thank you! read more

When you deny a pool professional to use the restroom, while your company is trying to reel in the pool pros. What do you think is going to happen? The pool guys won't go there because usually we don't have restrooms to use while in someone's backyard. But our supply houses always let us use the restrooms. Lost out on a sale of a couple bags of salt, A heater and filter. Cheers read more

Manager David is great. Always very helpful and knowledgeable with my questions. He's always got good recommendations and solutions for my pool problems. read more

I needed help with leak detection and received super short "no" answers with no interest in dialogue. It was suggested that I do my own research. Service rep never looked up and engaged with me. I won't be back so years -- likely decades -- of revenue gone. Update: I went to a local competitor and the guy there listened, addressed my questions with thoughtful answers and then provided several names and phone numbers I could call to handle my concern. The interaction was all but 9 minutes but super helpful. My business will go to the local competitor. read more

We ordered a 40"x20" solar pool blanket off of Leslies.com and we received a 36"x18" size instead of what we ordered. We actually wanted the smaller size because it was only a couple of inches too small, but that size wasn't available on the website. I called customer support and told them I wanted to keep the blanket but get refunded the over $100 difference in price. I was told that I had to return the blanket and that Leslie's would pay for the shipping. I was told there was no way around this. I asked to speak to a manager and the person I was speaking to said that wasn't possible either. I said that I was going to go to our local Leslies store and talk to them. This was a great idea! I went to Leslie's in Tustin and I was helped by Simon. I told him I could bring the solar blanket to their store if it was necessary but I wanted to keep the solar blanket and be refunded the difference. He said it would be no problem. I told him that I had a picture of the package. He asked if it included the bar code. I said yes, but I wasn't sure it was readable. He zoomed into the photo on my phone and said that was all he needed. He processed the return for the solar blanket I bought and then sold me the 36"x18" I received. He was a joy to work with! I would recommend Leslie's to anyone who owns a pool. read more

We used to come to this location when the previous manager ran the store (he had a beard and was super focused on customer service). As of today, we will not bring our busines here again. We purchased a pool sweeper on line and was told that we could return it at any Leslies store. We first asked the employee who said they do not accept on line orders. Then we spoke to the manager, David who said they didn't accept on line order returns. I pushed back and he then responded that we needed to go to the Orange location and they had 4 employees who knew how to do it. He said he didn't have the knowledge. What kind of response is this? Why are YOU, David, a manager if you don't know how to do an on line return. You should not be in customer service and I will be sharing my experience with Leslie's corporate so you can get more training or demoted to a non manager role. read more

I purchased a telepole and leaf net last weekend in anticipation of the Santa Ana winds. Tried to put the net on the pole but it wouldn't fit because the connection was partially crushed. I tried to get it replaced but the employee accused me that I crushed it and would not replace it. UN-FN-BELIEVABLE!! read more

Showed up on a Sunday at 12pm and it was closed despite the window sign posted that it is open. No one answered the phone either. read more

Leslie's - Hot Tub & Pool Near Me - Tustin, California

Went their on Friday afternoon at 3:00pm. Lights off, doors locked!! No indication on their doors as to why or when they will be open

Had a great experience with the help of Richard R. Accommodating, friendly, and knowledgeable on the products sold at Leslie's. Offered to check the stocks in the back room without me even asking. Was able to assist the customers on his own even when it got busy. Lugged my 50 lbs container of chlorine into my tiny car; no complaints. Awesome attitude and has a willingness to work Suggested I seatbelt the container to avoid damage to my dashboard. Genius. read more

I showed up at 5:50pm right as the worker turned off the lights and locked the door. He would not let me in to buy ONE ITEM because he had already shut down his computer (which he claimed showed 6pm) and counted his cash. read more

Went in the store today and was greeted by employees right away. I am new to the area and my neighbor loves this location for pool supplies. I had a question about my pool color looking off. David was very knowledgeable in his advice. The other employee Jordan kindly gave me a water test bottle and informed me about free water tests. I will definitely be back again!!!!! read more

Really great customer service. Every time I walk into this store I'm greeted promptly and the very knowledgeable staff has helped answer all my questions. read more

When they're open and stocked it use to be a good store. But I've shown up and they've had a "Back soon" sign in the door a couple times. Had to wait 60 minutes today and then gave up. Nobody showed up or answers the phone. Lately the water testing machines don't work or aren't accurate. read more

I drove from another location to pick up supplies this location had and I arrived 10 minutes before their store closed but they were already closed and locked up. So disappointed in that customer service. read more

Excited to be the first to review this business. I walked into Leslie's not knowing what to expect, but desiring an education on the ins and outs of my in ground spa I inherited with my new home. I walked out of there blown away by the level of expertise and passion of the employees. While there were many Youtube videos on how to clean algae and maintain my spa, some things are best described in person. It was almost to the point that you almost don't care how much you are spending. Based on other posts, Leslie's might be a little more, but you are paying for the experience and the interaction with the staff. To be really impressed, bring a picture of your filter/pump/spa and watch in amazement as the staff can tell you exactly what you have, and how it works. While there are so many retail stores that lack experts, Leslie's will blow you away. read more

I would shop literally anywhere else for your pool needs. David, who I was surprised to find out is the manager of the store, is incompetent and I also suspect a bit sexist. My water test was somehow not done properly and I feel as if he talks to me as if I am less knowledgeable than the male customers that also patron this store. He also tires to sell me stuff that I don't need which I could look past as it's typical for pool stores but not being able to do things properly as a manager? Nah, go somewhere else read more

Twelve years ago I bought a house with a pool and knew nothing about pools. You basically have a water purification factory in the backyard with no experience running it and no manuals either. Top that off with being a frugal guy that won't "waste money" by hiring a pool guy, since I can learn to do it myself. There is no way, no possible way I could have made it this far without the knowledgable guys at this store. With their help I have saved what ever a pool guy charges per month * 12 months * 12 years. We live in a world where people know nothing about their products except the price. These guys know pools, period. Well they open in 30 minutes and I need a new gasket because I am getting air in the system. I know they will have it. Later gators. read more

Just found out today that Jake is the Interim Manager. Good call and well deserved. Jake is always upbeat and friendly as well as knowledgeable and helpful. Hope that the "Interim" tag is removed soon as he is definitely an asset to the Tustin location. read more

I went to Leslie's yesterday and was instructed by a great guy answered all my questions and told me to bring a water sample today for further inspection. I called at 4:55 today and there was no answer. I arrived at 4:59 to the door, it was locked. I could see an employee from the door at the register. He was shaking his head no. I then asked to drop off my water sample and informed him that I called a few minutes earlier and no one answered. He was so rude and discourteous I think I'll go somewhere else for my spa needs. I'm read more

I took my water in for testing and Julie Johnson did the water test. I have been trying to balance the pH after the recent rains made the pool too acidic. So I've been adding chemicals and taking my water in each time I add more chemicals to get the levels just right. Julie said, "I'm onto you people. I see you've been in everyday for a water test. What are you trying to pull? You and your daughter." First of all, just because I look like somebody else in your store and have a similar last name doesn't mean we're related. It's offensive and racist that you think we must be related. I have been going to other Leslie's locations for years and why all of a sudden I am treated so poorly at this location? Second, I don't think it is ever appropriate to call somebody "you people." It's racist, prejudiced, and unprofessional! I have no ulterior motives and am only trying to fix my water. read more

These guys are awesome! Thanks David and Josh for your friendly and helpful attitudes!

This review is long overdue. I have been receiving Excellent service from Conor for sometime now, and more recently from Julie. I guess when you get great service, advice and help EVERY time you go there, you kind of take if for granted. I was on vacation and found a small patch of green algae, that drove me crazy. I tried to manage it with scrubbing, phosfree on backwashing my filter but couldn't get it done. I tested the chlorine at home and it always was fine. I brought this to Julie and she walked me through this, and I finally have been several weeks free of any algae. What I always like about this place, is that the people who work here are friendly and no matter how many questions you have, they always answer with a smile and give great advice. They have helped me save so much money from not needing a pool person. the person I had before never officially tested the water. Since getting help here, my pool water is clear and clean. They are really there to help you with good advice, ONLY the things you need. I never feel like there is an upsale in any way. Amazing people at this location. read more

Walked in at 6pm. No greeting. Employee Walked to back, and never came back out. I could have stolen what I was looking for....but I left instead, and will never go back!!! TERRIBLE!! read more

The employees were extremely helpful and very knowledgable. They have everything you can possibly think of for your pool. Prices are also reasonable. read more

Free water testing!! I came here to buy some tablet for my pool because I heard there was a promotion going on. As soon as I step in I was greeted by a gentleman that I forgot his name. Anyways, he was extremely friendly. He asked me how much tablet I am using and so I told him three tablets a weeks. He was shock because supposedly during this time of year (cold weather) your pool chemical should be pretty good because the chemical doesn't evaporate. I told him that I dont really test the water out because I dont know how. So he told me that Leslie does free water testing to help pool owner out. I went home brought my water out to test. Sure enough my chlorine was extremely high. All this time I always thought I was doing a great job because I never had any algae. He told me to go easy with the tablet because right now I am just wasting money on something I dont need. read more

Hate the up sell and after 8 years Leslie's losses another customer. Simple algae problem they could not remedy after five months. Their product guarantee means free chemical regardless of the problem. District manger did agree to meet with me and...."must be your filter system let me show what we can sell you." Was their solution. read more

Product and prices are the only reason this location gets 2 stars. Dropped off pool sweep and employee told me to bring it back later cause he didn't want to have to work on it and to come when the manager was working. Bring it back a few days later and managers still not there so I leave it anyway. A week later no one had even looked at it. Over these guys and the poor customer service and lack of communication they have. read more

We love our local Leslie's store in Tustin on Irvine Blvd. Julie is the store manager and she is so incredibly knowledgeable, helpful and always cheerful! Glad we discovered Leslie's so many years ago. We were able to fire our pool man and have been saving loads of $ ever since! read more

I called this place in the morning since it was the closest location to where I live, yet it was still 30-40 minutes away. I asked the guy that was working there today if they had certain items. I was looking for blue and red pool light covers. They guy that answered the phone said they had them. I asked him if there were two in a package. He said "yes". When I finally arrived at the store, I purchased the light covers as well as $110 worth of other items. Later in the day, I opened up the package only to find out that there was only one light cover per package, making them virtually useless to me unless I make another trip out to their store. That would take me over two hours to do! As a new mom, I just don't have the luxury of taking two hours out of my day to fix their employees mistake. I wish I knew the owner so I could tell him that he needs to hire people with knowledge of their business or be smart enough to take the time to be thorough when they answer customer's questions over the phone. Their service and knowledge was awful and I will be looking for another place to buy my pool supplies from now on. 9-6-14 I was contacted by management from this company and they were very concerned with making things right with me. They offered me many solutions and also referred me to one of their stores for my future needs that is much closer to my house (it was not listed on the internet which is why I drove to the Tustin location). I'm very happy with the service they provided in the end and their response to my complaint and will be shopping at their Costa Mesa location from now on. Thank you to the management of Leslie's Swimming Pool Supplies. read more

Julie is AMAZING! She always greets me by name as I walk through the door. Always helpful and always smiling. She and her team, seem more concerned with helping me than with selling me chemicals and products. Of all the Leslie's locations I've been to, this one has been the most helpful. They even showed me how to inspect and clean my cartridges when I was just going to buy new ones. I am a very happy customer. read more

I didn't appreciate Julie's sarcasm and condescending tone when I walked in this morning. I'll buy what I need elsewhere without dealing with someone who foolishly makes comments to the customer that she thinks are above their head. read more

I went in the store yesterday, spoke with Julie and company they were very nice and helpful i wil be getting my new pool heater there in the next couple weeks thanks guys :) read more