Every thing seams to be good until you have an issue with your unit. Then trying to get some one…read moreout to repair it. I have ben to the store and had some one take message to have the repair people to call and never get a call back. Call on the phone and get the same run around. you would think after spending $10,000 that you get some help so its now ben almost 6 weeks and still nothing. Just went on line and put in another request for service. We will see how that goes. Worst part is that it is under WARRANTY. Not Good

if negative stars were available, they'd get all negative. BUYER'S BEWARE!!!!!! they do lousy…read morecrappy work, they won't return calls, the WORST customer service (and I'm not sure you can even call it that). they will rip you off & not lose any sleep over it. after only getting about 6 months of use out of our pool, we had to hire someone else to fix the crap work Galaxy did BECAUSE they wanted us to pay for their crap work. NOW we have a freaking hole in the liner & guess what - they want us to pay another 2k to replace it! I am so fed up with this crappy company. RIP OFF RIP OFF RIP OFF LIARS. SAVE YOURSELF THE HEADACHE & MONEY - GO SOMEPLACE ELSE!!!!!!!!!!!!

Paid in full for a swim spa. Made a deal to have a section of driveway added , 6 months after…read moremaking that deal . I gave him Ryan ( the owner) 1 month to complete the job or would return my money, well that time came and went , now he sais you owe 5 or 6 grand for the un complete drive . Let's mention that they had not even applied for a permit to go into the city easement. When they said they were coming to do the drive way . , so now it's come to having to hire an attorney . To put a lean on there business to return my money

This company is terrible. The put nothing on your driveway to protect it and you end up having to…read morereplace it. The installation was 2 months late. The pool was not level. They destroy your yard they have the gravel dumped in your grass which you have to remove. Otherwise when you mow you run the risk of rocks breaking your or a neighbors window. Very unprofessional. In Okc as well.

We can't go wrong with a free pool water test and very friendly staff. If no line, you'll be in and…read moreout within five minutes. Mike is super friendly and will help explain the test.

Customer service is amazing. They are all very sweet. That said, if you have well water DO NOT GO…read moreHERE! They tested my water twice and told me I did not have any iron in my water. (My water turned red when I shocked it) I followed their recommendations. Not only were their tests wrong (I do have iron in my water) but they told me to use a quarter of the necessary amount of acid that I need and then use the non chlorine shock. Water went red again. Needless to say I went somewhere else and got the proper stuff and proper amount and now we are fine. They are probably just fine with regular city water but they have zero clue about what to do with well water. They didn't have a clue why my water reacted to the shock. Should have been my first clue.

What a horrible place to buy a hot tub. Me and the husband bought a hot tub waited two weeks to be…read moredelivered.Then, once it was set up, the heater will not heat up the hot tub after two days running. I have contacted them left several messages and not yet heard a word.

We had multiple communication issues during the construction phase of our project, including…read moresomeone "signing a change order on our behalf we did not approve". In addition, our in ground vinyl liner pool was completed in April 2024. Galaxy assured us during construction they would not leave the project with any wrinkles in the liner. Well they did - major bubbles right at the step area and the project manager assured us they'd be addressed right away but he "needed to close the project out". Well now it's August and guess what they are still not addressed. Weekly emails don't help, they don't answer the phone. Galaxy has no interest in servicing what they sell. Don't recommend this company as their construction process is not very organized and they don't follow through.

This is a review I should have written a while ago, but we had hoped they would correct all the…read moreoutstanding issues, they haven't. In the words of another reviewer this is the most unprofessional company we have ever had to build a pool, and we have had 3 pools built. If I could give them a minus star, I would. Poor communication. Equipment and supplies not delivered or not even ordered. Employees unprofessional to the point of rude. Plaster looks terrible and that's after draining it and repolishing it twice!! Slop and glop inside both skimmers. Copping coming apart, and it's only been one year. I could go on and on. Do your homework and find someone else to build your pool!

This is the most unprofessional company that I have ever done business with. Getting any sort of…read morecommunication throughout the process took multiple attempts on our part before we got so much as a response. Oftentimes the responses were minimal and did not address our concerns. There were issues during the build process like mis-laid tile, crooked coping, complete destruction of the yard and sprinkler, etc. When I brought up the sprinkler damage I was told that they would place a steel plate to prevent further damage after the repair, and that did not happen. Trash was routinely left all over the yard along with remnants of rebar, PVC, tiles, etc. They used my paving stones from other areas not in the worksite to help hold down their materials. I all, the work crew was very unprofessional and not respectful of the area. I was left to clean up after the work crew, because none of them took pride in cleaning up the job site as they went. Additionally they pulled/plugged the wrong drain upon install, so as I was filling the pool it was draining into groundwater. Many of the problems were as a result of lack of supervision. There was at no point routine checkins from the owner or another foreman, so workers were simply left to do as they please with no quality control or checks in place. We finally, 5 months later got to a somewhat finishing point, and now, after nearly 8 weeks we still cannot get a response to complete the punch list items. Our contact person has quit and I have been contacting the owner, Brian, for weeks with absolutely zero response.The auto-fill/leveler was not installed as discussed at design, so with the increased rains I have had to frantically and repeatedly call to get someone out before the pool floods over. I still have not been shown how to complete this as a result of their lack of installing the auto-fill/leveler. We requested a UV filter pump and that part is STILL not here, even though we signed the contract in August 2021. The pump will not properly communicate and continually shuts off. One of the spa jets is broken and does not spin. The spa jets are not consistent in their placement; some are exposed about 1/4in, and other 1/2 in. There is no consistency, nor are they flush as you would expect with a spa. The bubblers are not consistent on the tanning ledge; one is weak and one is strong, sometimes only one works. There are footprints in the plaster from where someone walked on it before it cured. For something that was supposed to have been an exciting home improvement project, this has been nothing short of a nightmare. If I could give Signature Pools a 0 star I would. I would NEVER recommend this company, ever.