Never going back there. The salesman are like really bad used car-sales men. They will tell you…read moreeverything you want to hear but won't back it up in writing. If you can't put on paper or what you were promising me then you are going to fail, but you're not taking me with you.

From the owner: Our store offers the latest technologies to diagnose your water samples and help you achieve…read morecrystal clear pool and hot tub waters. Our staff is also expertly trained to assist with all of your mechanical and maintenance needs. If your project is new we at Paradise Pools & Hot Tubs feel that our Artesian Spas and Trevi Pools line offer you the highest quality products at the best value in all of Tulsa and its surrounding areas.

This is a review I should have written a while ago, but we had hoped they would correct all the…read moreoutstanding issues, they haven't. In the words of another reviewer this is the most unprofessional company we have ever had to build a pool, and we have had 3 pools built. If I could give them a minus star, I would. Poor communication. Equipment and supplies not delivered or not even ordered. Employees unprofessional to the point of rude. Plaster looks terrible and that's after draining it and repolishing it twice!! Slop and glop inside both skimmers. Copping coming apart, and it's only been one year. I could go on and on. Do your homework and find someone else to build your pool!

This is the most unprofessional company that I have ever done business with. Getting any sort of…read morecommunication throughout the process took multiple attempts on our part before we got so much as a response. Oftentimes the responses were minimal and did not address our concerns. There were issues during the build process like mis-laid tile, crooked coping, complete destruction of the yard and sprinkler, etc. When I brought up the sprinkler damage I was told that they would place a steel plate to prevent further damage after the repair, and that did not happen. Trash was routinely left all over the yard along with remnants of rebar, PVC, tiles, etc. They used my paving stones from other areas not in the worksite to help hold down their materials. I all, the work crew was very unprofessional and not respectful of the area. I was left to clean up after the work crew, because none of them took pride in cleaning up the job site as they went. Additionally they pulled/plugged the wrong drain upon install, so as I was filling the pool it was draining into groundwater. Many of the problems were as a result of lack of supervision. There was at no point routine checkins from the owner or another foreman, so workers were simply left to do as they please with no quality control or checks in place. We finally, 5 months later got to a somewhat finishing point, and now, after nearly 8 weeks we still cannot get a response to complete the punch list items. Our contact person has quit and I have been contacting the owner, Brian, for weeks with absolutely zero response.The auto-fill/leveler was not installed as discussed at design, so with the increased rains I have had to frantically and repeatedly call to get someone out before the pool floods over. I still have not been shown how to complete this as a result of their lack of installing the auto-fill/leveler. We requested a UV filter pump and that part is STILL not here, even though we signed the contract in August 2021. The pump will not properly communicate and continually shuts off. One of the spa jets is broken and does not spin. The spa jets are not consistent in their placement; some are exposed about 1/4in, and other 1/2 in. There is no consistency, nor are they flush as you would expect with a spa. The bubblers are not consistent on the tanning ledge; one is weak and one is strong, sometimes only one works. There are footprints in the plaster from where someone walked on it before it cured. For something that was supposed to have been an exciting home improvement project, this has been nothing short of a nightmare. If I could give Signature Pools a 0 star I would. I would NEVER recommend this company, ever.

Every thing seams to be good until you have an issue with your unit. Then trying to get some one…read moreout to repair it. I have ben to the store and had some one take message to have the repair people to call and never get a call back. Call on the phone and get the same run around. you would think after spending $10,000 that you get some help so its now ben almost 6 weeks and still nothing. Just went on line and put in another request for service. We will see how that goes. Worst part is that it is under WARRANTY. Not Good

if negative stars were available, they'd get all negative. BUYER'S BEWARE!!!!!! they do lousy…read morecrappy work, they won't return calls, the WORST customer service (and I'm not sure you can even call it that). they will rip you off & not lose any sleep over it. after only getting about 6 months of use out of our pool, we had to hire someone else to fix the crap work Galaxy did BECAUSE they wanted us to pay for their crap work. NOW we have a freaking hole in the liner & guess what - they want us to pay another 2k to replace it! I am so fed up with this crappy company. RIP OFF RIP OFF RIP OFF LIARS. SAVE YOURSELF THE HEADACHE & MONEY - GO SOMEPLACE ELSE!!!!!!!!!!!!

I just moved to Tulsa Oklahoma, I decided to put in a pool, I start going to a church in tulsa was…read morementioning a pool project, the gal behind me said, Blue Haven pools, we just had one done. Amazing company, so we decided to go with them. I had no idea customer service existed, this company was amazing. My pool flooded with mud and rocks, 9:00 they were here, they worked for two days, came back until it was spotless. I was shocked, I cannot believe how beautiful the craftsmanship is also. They are way more OCD than I am. Thank you Blue haven pools, making dreams come true, and I company I know I can trust. I have built homes and countless items, most often you have to babysit. This company was spectacular, the knowledge base was amazing. The design from start to finish. Each rock was hand picked, hand sculpted. It's not a pool, it's a work of art. If you want a pool that is special and unique, Blue Haven Pool and Spas is the right company. If you don't want to worry about perfection, make the right choice, Blue Haven Pools and spa. The waterfalls after a hard day at the office, wow. This company is highly recommended, and also a person I just meet recommended the company. These are things you don't take chances in. You are handing over large amounts of money on faith. This company has been around since 1950. My kids got burned by the wrong company. Don't take the chance, hire Blue Haven Pools.

Had to babysit them throughout the process, constantly forgot things we spoke about. Hardly had any…read morecommunication as to when something was going to happen. After every step in the process we had to clean up the trash left between sub contractors. Even though we took down a section of our fence next to a new construction lot, so they wouldn't screw up the drive they still drove a dump truck of gravel into the back yard and broke a 10x6 section. (Not there problem). Have complete disregard for all landscaping, had to bring in my own yard grader to fix there problems. They said a pool cover was included and after everything is finished try to get you to pay an extra 5k for it. Buyers be warned they will screw you

Everyone from Byrd Pool are fantastic and Matt especially is great at repairs and they will do…read moretheir best to save you money and get the job fast and their work is supreme. Thanks again Byrd Pool. Great Work!

Byrd Pool Service has been taking care of our pool for over two years and we are very happy. Our…read moreregular service guy, James, really knows his stuff. He makes sure our system gets what it needs and frequently suggests ways to save money on any repairs or updates needed.