When the spa was first bought, the salesman was super friendly. After coming in a few times for supplies, the salesman seemed disinterested in speaking with me to the point of dismissive. The counter personnel are super nice, though. After a couple of years, a new spa cover was ordered (the old one had the seams come apart) which took 6 weeks to arrive and be installed. No exact date of arrival could be found by everyone who answered their phones. The top arrives and is installed (the bars weren't tightened and the top is loose but we have tools). It's much lighter than the previous and, having it for just a little over a week (still working around our schedules to get it cleaned out, purged and ready for use), already a small hole on the underside facing the water has been found and stains that we can only assume are from either recent rains or birds on the top. We'll have to patch the hole (it's super small but this is another reason we had to order a new one). There doesn't appear to be any quality control once the top is ordered as, when it arrived, it was still in the manufacturer's box. For $850+, next time a new cover is needed, we'll look elsewhere. (Going to work so I'll add photos later) read more

I'm been a happy customer of Fiesta since we built our pool in 1995. They've provided excellent services and products throughout the years. We have always depended on their service department for the opening and closing of our pool. For me, having this longstanding relationship with them gives me security knowing they provided sound advice and patience. This year has been tough on me and my family. I was recently diagnosed with having the BRCA2 gene mutation and had to undergo prophylactic bilateral mastectomies. Kerri and the entire service department has gone above and beyond with scheduling my pool opening. She has not only assisted with rescheduling but has been genuinely concerned with my recovery. Becoming a customer at Fiesta is like joining a big, very smart and compassionate family. I highly recommend Fiesta for all swimming pool needs from construction to products to, especially, service. read more

I had a lot of problems and questions as a first time pool owner. Brad and the other employees were excellent at answering my questions and helping me with any problems that came up. I also love that you can take in water samples for free. read more

I'm so disappointed by Fiesta Pools and Spas. We bought a spa recently from the store on 21st St. Put the deposit down in late December as we were purchasing a new home in January. It needs some remodeling work and a new spa was part of the plan. Got closed and finally had the spa delivered last week. Service has been nothing but a series of lies. We made several calls and store visits over the past 2 months to make sure we were ready for delivery day. We were reassured that we needed to have power ready to the box that we were given. Delivery and installation were scheduled and we were told how everything would be setup, instructions given on usage and care, etc. We were told weekends we an option. As it turns out, that was not the case. Had to be a weekday. I asked about how long it takes since my husband and I both work. 2 hours tops. We were told we'd be the first delivery - pick up the spa when the warehouse opens at 9 and be at our house for delivery by 10, all finished by noon. I rearrange schedules to make that work. About 10 on day of delivery, I get a call stating that they'll be there closer to noon since they are just getting started on their first delivery. He then proceeds to tell me the 10-12 is only a window, which is definitely not how it was explained. They finally show up and place the spa where I direct them. Delivery guys were nice, but had no idea what I was talking about when I asked who was hooking it up. Called the store and asked to speak with our salesman about the set up that was obviously not happening. Other salesman confirms that our salesman tells people that setup is included. Finally spoke to our salesman who argued with me and my husband that we have to call our own electrician to hook it up. Asked him how we would know that we had to have an electrician onsite the day of delivery. He clearly said they would deliver, install, and set up for usage. How can they do that if there is no electrician as part of the install? I was LIVID!! If we had been given appropriate instructions, we would have been prepared. We've since gotten our spa hooked up. Other than the brochure the deliver guy left, I have no idea what I should be doing. Thankfully, my husband and I are smart enough to read and figure this out on our own. But, I need a pool company to open and maintain my new pool and someone to maintain my new spa. It will NOT be Fiesta. Your salesman say whatever they want to make a sell but have no intention of actually providing service. As a realtor, I get asked for recommendations all the time. I will ensure my clients know that they should avoid Fiesta at all costs. Your service is a series of lies. I cannot imagine how you've made it in business this long. read more