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Leslie's Pool Supplies

4.5 (6 reviews)
Closed 9:00 am - 6:00 pm
Updated 1 month ago

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Response time

2 hours

Response rate

100%

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Spa Hearth & Home - Dual Temp Swim Spa

Spa Hearth & Home

(14 reviews)

We went there and it started out so good .we were thinking about which one wanted as it was a…read morelittle more than we had to spend.The salesman CALLED us and offered us a Bullfrog A7 spa refurbished/warranty model at a great deal .We put a deposit and received a contract, this one was listed also on their website and they called 2 and half days later and we were told it was already sold.We checked hours after the refund and it's still on the website for sale. Very shady.

This company will promise you the world to sell you a spa, but once they get your money the…read morecustomer services disappears. I won't post the blow by blow of my multitude of issues with Spa, Hearth and Home, but I have been trying since July 2024 to get them to replace parts that are under warranty for my spa with little response from them, leaving my spa inopérable at this time. What response I did get, is often short and rude. They to prefer text message for communicating, which is wonderful as I have documentation of all the issues I've had with them. Because of a lack of response from Spa, Hearth, and Home, I have been in contact with Artesian, the maker of my spa, several times. They have been quite responsive and helpful, though Spa, Hearth and Home always places blame on Artesian for doesn't respond to them and claiming they are at fault for the delay in replacing my parts. I finally had them scheduled to come out today between 1-2pm to replace one of the parts. I texted this morning, confirming that they were still coming, as it snowed last night. I got no response and waited around until 2:30. Since no one showed up, I called Spa, Hearth and Home directly and was told that the maintenance worker called out because he didn't think he'd have any jobs today and the repair manager was out sick. I asked why no one called to let me know that my appointment was canceled and got a faint apology and more excuses. I am now waiting for someone to reach back out to schedule another appointment (which I waited two weeks for initially), meanwhile, my spa is sitting in freezing cold temperatures with stagnant water in it. A home spa is a big purchase and something you want to have for years. My suggestion is not purchasing one from Spa, Hearth and Home or you will be left out of luck when you need maintenance work done. I'm happy to share details of my experiences with anyone thinking of purchasing from them.

Leslie's Pool Supplies - hottubandpool - Updated May 2026

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