I had such a great experience getting a hot tub from Spas Unlimited. Our old tub was so old I…read moredidn't know what I was looking for and Garrett was very helpful with explaining the tub features and tiers. The delivery of my new tub and the removal of my old tub went very smoothly. Laura was able to adjust the delivery date when I had to move it with no problem. The delivery people showed up when they said they would.

The tech Jeremy was excellent. Esmerelda that answers the…read morephone in the service dept- has a haughty attitude, she has no intention of listening to the concerns of the customer. Additionally, she charged my credit card without ever contacting me to know the balance. I never got an invoice and it was way more than I discussed with Jeremy who gave me a heads up of the cost. When I called to discuss, again, haughty attitude, and the owners/managers of the store were gone by 3:50 pm....right-o! Based on this, I could not recommend. Looking at reviews now, I say you have less than 50% average of being less than happy with this business. Esmerelda needs to go back to kindergarten where they actually have more manners and business savvy than she has. And it looks like the only people that gave them 5 Stars are sauna buyers....the day will be coming when their experience with them differs most likely. The entire experience counts however when businesses only care about the money coming in, my experience is the norm for these type of people.

Fantastic customer service. Went in for a routine water check and the dude (don't know his name)…read moredidn't try to upsell me anything at all. As a matter of fact he was incredibly helpful and gave quite a few pointers on maintenance.

They have never let me down. Don't take this rating as a reason to not shop here. But keep in mind…read more.....I am just rating what I call a coupon scam move for lack of a better word. See, my Polaris pool cleaner 280 broke. Gave me good service for over 15 years. It was time. Then I saw a coupon from Leslie's for 15% off the entire purchase. So I rushed to the store. They didn't have the 280 (for $599) but he offered me another one for $650. He claimed it's was basically the same one. Yeah! But $60 more? My mind was going back and forth and I said fine, I will take it (in my mind - never Actually said it) and then I said ok, I want to use this coupon. He said "well, we don't take that coupon for this item" . I was perplexed by the response. Coupon clearly gives no limits ! I turned around, went home and ordered it on-line. So much for helping local stores. You'd think they'd bend over for a sale... very disappointed.

**Beware of long review on why not to hirer Backyard Innovation**…read moreOn 12/20/2020 I signed a pool construction contract with Backyard Innovation Pool Company owned by Kris and Christy Macri. What I thought would be exciting 2-3 month constructions project became an expensive year long nightmare. During the first week in March they had the gas, internet and electric companies come out to survey my backyard and mark the location of lines. Excavation commenced on April 3, 2021 but was halted same day because Kris and Christy failed to properly locate the electrical line prior to excavation and a line was almost damaged by the digging. This was red flag number one. Excavation was completed on April 20, 2021 after having line re-routed. Then for the next 8 months there were multiple delays, excuses and request for more money above the contract price. Red flag number two came during the months of late April through August 2021. During May we possibly had above seasonal rain fall which delayed progress but my problem with Kris and Christy was how they prepared and managed for it. They did not properly cover the site nor continually pump out the water to keep the area dry. It led to a cave-in where the electric line was re-routed and left the re-routed line exposed. They didn't actually come out until I sent a video of frogs using my cave-in mud pond as their singing grounds throughout the night. Afterwards they came out to evaluate the dig site and pump out the water. Not much happen after this point except mid-June I met with the Kris and Christy to discuss the lack of progress and my concern for the integrity of my pool. At this point they stated it would cost me additional $12,000 to fix the cave-in but they were willing to pay half. I agreed to this because I just wanted my electric line protected, the contract did not address this explicitly and I wanted to expedite this process. They boarded up the side wall of the pool about a week later, but minimal work was done on my pool for the next month in half. I sent multiple text to Kris and Christy about the lack of work on the steel frame and plumbing. I got multiple excuses on why no crew was working on my project. Also complained that the recently fixed cave-in seemed to be worsening again along with what little steel and plumbing work that was done was now floating in water from rain. Again excuses. I was told things would move more smoothly once the gunite was poured. Red flag number three occurred on August 20, 2021 when they started pouring the gunite. What should have been an one day task turn into a 12 day project. It led to gunite on my patio roof and the end protect was poorly done with uneven walls (see pic). Red flag number four, during the September and October not much progress occurred but got multiple excuses. Though they requested more money, stating the cost of the tile and decking material had gone up due to COVID. Also they inform me, my pool equipment/pumps were still on backordered. At this time, I asked why my material and equipment hadn't already been ordered at the time I signed my contract and selected my material back in December 2020 and January 2021 which should have locked in the prices. You guess correctly more excuses and blame placed on COVID. Like an idiot, I agreed to the price increase in material because I just wanted this to be over. Mid November they started tiling my pool. I was told they would complete tiling, the plumbing (without the equipment) and electrical portion over the next week. Of course, this did not happen. Final red flag, it took 2 weeks to complete the tile. The plumbing was completed a couple days before Christmas which left by backyard and front yard a mess and the electric portion was never completed. I sent a text to Chris and Christy stating how my front and backyard was left. For a couple days I received no replies but then receive a text on December 17 from Kris that all of his crews are off till the 2nd week in January and he would have the cleanup done in the 2nd week in January. I replied it wasn't acceptable but never received a reply. I decided not to let this ruin my first Christmas with my family since the COVID pandemic and will deal with it after Christmas. The next time I got reply from Kris and Christy wasn't until January 12, 2022 after sending two text for updates after the New Year. Surprise, again they asked for more money to complete my pool. It would have been a 32.9% mark up from the contract stated price. I would like to point out the fact that on my same street another house had started building a pool in earlier November 2021 and completed it by Christmas. At this time, I reach my endpoint. I decided to fire them and involve a lawyer. A little late I know. It took me a while to find a company willing to take over the project for liability reasons. Luckily a pool renovation company was willing to take over my pool project and started work mid-March 2022. Since then, they have found

**Buyer Beware** Kris Macri and his team at Backyard Innovations built a swimming pool at my house…read morein Richmond, Texas. The project started in late 2020 and completed memorial day weekend. I never had any issues contacting Kris during the building process. Once the pool was completed, we noticed that the pool deck was cracking and there was a large discrepancy in the plaster color/shading (within 1 day of pouring plaster). We notified Kris and he said he would take care of it in the "off" season when we weren't using the pool as often to swim. He told me he would drain the pool, acid wash the plaster and then re-fill the pool in hopes this would correct the discoloration in the plaster. He was also supposed to send his crew back out to repair the areas where the deck was cracking. I have been trying to schedule a follow up with Kris since the beginning of October and he has only replied once (10/18) telling me was going to check with the plaster crew. I have followed up with calls and text messages weekly since then and never got any reply since October 18th. Per his contract the plaster and decking are covered under his warranty so the fact that he is not communicating with me is very frustrating.

I would not recommend this company to anybody. We had a saltwater pebble tech pool which we had…read moreconverted to an Ozone & UV filter, and we asked them to have the boulders repainted and sealed, and the pebble tech power washed. They are just contractors so they hired other companies to come out here and take care of each of those components. they were too remove the current calcium line first from the rock outline (from my understanding that can bead blasted or another assortment of ways) and then re-stain and seal. But they did not do that they just re-stained it so where the calcium line was before the paint is not sticking. It apparently has a two-year warranty but I have called several times trying to get in touch with somebody and on one occasion I got Letty to answer the phone and she advised me that the company they used for the Boulder stain only speak Spanish so she would call and talk to them for me. But I have not heard back I have been following up for over a year with this issue. There's absolutely no customer service they will not call you back or email you back if there's a problem. So your warranty is basically null & void because you cannot get in contact with anybody. We had them servicing our pool once a week but literally the guy they would send would come out check the chemicals empty the skimmer baskets and occasionally vacuum the bottom of the pool. But he never brushed or kept up with that calcium ring where the waterline is so that ring has just grown out of control again. And I had to remind him when it was time to clean the filters because they had not clean the filters either. So we canceled our weekly service because we just felt $170 was not worth the lack of care for our pool.

Chris has been a pleasure to work with! We initially reached out about a year ago and he has been…read morevery generous with his time as well as authentic every time we've met. He's been flexible with our timing, had a very well thought out pool and construction design (our house is mostly geometrical so we scratched the initial design I brought to him and went with his geometrical design as well as went with his suggestion to have a retaining wall built so that the structural integrity of our pool is not compromised). When you meet Chris you'll notice that he is very knowledgeable about what it takes to build a quality pool. There are many small things that Chris has pointed out that I'm sure any other pool builders would have missed (like pouring the gunite first entrance step one inch lower to compensate for coping, pouring the second step wider so that the overlapping coping doesn't shorten its width and makes it shorter than the other steps etc). We are very happy of our current build (still in the plumbing phase) - I will update this review with pictures of the finished project once it's done! Have already started recommending him to family members who will be building a pool soon and recommend you give Chris a shot too.

Well it took 3 months but they finally replaced the cover. Truth be told, most of the problem was…read morewith the supplier that provided the cover to Sunbelt. Sunbelt s fault was that they did not follow up with the supplier to expedite the replacement. As I said earlier, the spa is great. Thank you for taking care of this. Robert

I purchased my sunbelt spa used from a friend of a co-worker. The spa is about 4 years old & runs…read moregreat. The staff at Sunbelt Spas has been so helpful teaching me how to use it. I come back every few months to get chemicals. Today I needed to replace the cover. I ordered it over the phone and it arrived a week sooner than expected which was great. I don't understand the negative reviews on here. The customer service has been wonderful. Today when I picked up the spa cover I realized I ordered the wrong color. They just happened to have the right color in stock so they exchanged it & helped me load it in my CRV (which was no easy task). I prefer to buy my supplies here instead of Leslie's Pool & Spa because of the customer service. Keep up the great job!!

UPDATE: After the initial issues with getting the permits,…read morewe had a great experience with the pool build. PJ, our project manager was great to work with and was very attentive throughout the process. He checked in every day and stayed on top of everything. Our only delays were because of weather, which they have no control over. Kyle, our startup guy, was here checking and getting everything in order so we could swim. While it took us longer to get into the pool, we are extremely happy with the final outcome and would recommend Richard's! Thank you for making the final experience great.

After interviewing several companies, checking reviews, and doing my homework, I chose Richards…read moreTotal Backyard Solutions and it turned out to be one of the best decisions I've made. I had worked with them years ago when I purchased my Jacuzzi/spa, which is still gorgeous, but this pool has completely transformed my backyard into a private resort. The process took some time in the beginning with planning and design, but it absolutely paid off in the end. Between Montana, Jacob, and Stacey, and their fantastic and friendly crews, the final result looks like something straight out of a postcard. I literally can't stop staring at it. The back of my patio villa home is mostly windows. I used to keep them open just for natural light. Now, even at night, the view is so stunning that it feels like living inside a luxury retreat. I never imagined something this breathtaking could be my own backyard. They designed and built the pool, waterfall wall, and deck to blend seamlessly with my existing natural stone pond and waterfall. The attention to detail is incredible. As pretty much expected, we ran into a couple of snags and I'm a perfectionist. BUT what truly sets this company apart is how they handled everything. Montana, Jacob and General Manager Stacey they went above and beyond to make it right. and then some. The colors, textures, and overall design are just invigorating. And I don't even have to tell you how much my adult kids and grandkids love it, they never want to leave! Because I trusted their work, I continued with irrigation repairs, landscape design, and outdoor lighting and once again, they delivered a home run. I even added one of their chillers systems. In Texas, where summers last nine/ten months, pools can quickly turn into bathtubs. The chiller will make all the difference, allowing us to actually enjoy the pool even in peak heat. My backyard is now something people dream about. We're retired and used to travel to experience beautiful scenery. Now, we have that same feeling right at home from morning coffee to a glass of wine in the evening, it truly feels like our own private resort. I highly recommend Richards Total Backyard Solutions for pools, spas, landscaping, irrigation, lighting, and complete backyard transformations.

I was crawling on Troublefreepool website for inspiration and found 2 pool designs which I like so…read moremuch, I contacted the owner who was uploading progress of their pool build. Both of them recommended O'leary pools, after interviewing 10 different pool builders, we chose Kelly. We began the pool build process right after Hurricane Harvey, and we were blessed with great weather, no rains for 30 days until the deck has to cure. Crews were excellent, Kelly was there almost every day, if not every other day, we had good communication, contract clearly stated what we wanted and we received everything as stated. It has been 4 years now and my pool has been trouble free except for a few parts, which Kelly took care for us, filing the warranty through manufacturer and all. Our experience with Kelly was a solid 5. Great job.

I have known Kelly since 2018 when he built our pool in Katy (Firethorne). Since then we have…read morerecommended him to our friends and neighbors. Kelly still keeps in touch and helps us with our pool. His dedication and support has been stellar! While we keep hearing horror stories about other bad pool builders burning home owners (bringing bad reputation for pool builders), Kelly has proven otherwise. We are 120% happy with pool, even 2+ years after it was built. If you want a trustworthy and passionate pool builders (not salesman) Kelly O'leary should build your pool.