I must speak plainly: the conduct displayed during a recent phone conversation with CWPR was unacceptable, unprofessional, and completely unbecoming of someone entrusted with the responsibility of speaking to customers.
Being cut off, spoken over, and met with a clear unwillingness to listen or take accountability for their actions shows a lack of maturity and regard for the customer affected.
Let me be clear: Accountability is not optional. Listening is not a courtesy. Respect is not negotiable. If you or your team are unable to uphold these standards, then perhaps it's time to reconsider your role in this company.
As a customer, I expected better, and I will not be working with this company again. read more