Simply above and beyond customer service Recently after a…read morefall and painful broken rib which limited my movements , my pool chlorinator stopped working and my pool was turning green While waiting for the right part , the wonderful pinch and penny team came to shock my pool and brush it and insisted on no cost . We are here to help those were their words and even offer to drive me if needed . Speechless by such uncommon kindness and decency Thank you to the whole team once again

Always really nice professional and reasonable A lot better…read moreservice than Leslie pool on University

The place to go if you need equipment fast. Warehouse is 5 min away from retail store. More pricey…read morethan Leslie's but Adam was so patient in helping us identify the required parts and troubleshooting our problem.

Awesome experience! New team is great! Oscar is fantastic at installs and repairs. They are…read morealways busy inside the store, but very professional and friendly.

Store was closed before posted hours, and store person said "I already closed the last register"…read morewhen he came to the (already locked) door. A long wasted trip.

Sales rep (Tim) was apathetic, useless, and didn't add any value to an overpriced product. The…read moreconversation went something like this, "...Does it work? Don't known. How do I use it? Read the back. Do you have any chlorine tablets? Nope." I went online to Amz and ordered similar product for 1/2 the price - arriving tomorrow. Goodbye Leslie.

After having our spa six month it is time to write a review of Spas Unlimited service. We've had…read moreissues with the bluetooth that had everyone scratching their head, ordering parts, dealing with delays in getting the parts from the manufacturing company and COVID. Last week Brett contacted me again to tell me they finally have the topside control panel for the entire spa.....yeah. Brett showed up early and had the bluetooth system working again. It sounds fabulous, the speakers have high end quality sound and makes the entire spa time even more relaxing. David worked with us during this entire process. I felt so sorry for him as getting the parts were out of his control. Then Brett, total gentleman and professional who explained each step he was taking to attempt to fix the issue, much thanks friend. Thanks to Benny and Jeremy who also stopped by one evening after the completed their spa deliveries for the day and worked well past dark to help. The ladies in the office who kept getting out calls for any possible updates, thank you. We couldn't be more pleased with our purchase back in July and delivery in August. David your entire staff is incredible and patient, so keep up the great job you all do and keep doing it right.

UPDATE- The day I posted this, I finally got a call, so I changed my 1 star to 2 stars. Martin…read morecame out, and fussed about the spa, and then told me, he will need to make a third return call, not this Monday, but NEXT Monday to bring his sump pumps and vacuum etc. So, still not repaired to blow out the lines. I will update again if anything ever gets finished. I bought a lovely swim spa from Spas Unlimited a couple of years ago. We have enjoyed the spa. Noticed a few issues this spring. Reached out to Esmeralda in service. Paid a Couple hundred dollar service fee. Waited over a month for a Technician to visit. He spend about 10 mins with my spa. Enough to remove filters and the top of spa. He stated he needed a compressor to blow the lines, and the spa jets seemed glued on and were not popping off easily. He left. I truly thought he was either going to get a compressor or have lunch. He never returned. I waited another week to call Esmeralda who stated that they were "waiting to see how the owner wanted to proceed with the repair". I haven't heard back in three weeks. The request for service started back in Spring. It is now almost August. Unsure of what I paid $$ for service call. Absolutely nothing was done. I've been more than patient.

Excellent on time pool cleaning and servicing. But what I really like is their technical guy…read moreTrevor who is amazing at fixing, replacing, installing, and most important, explaining things. Trevor is very professional and polite. Highly recommend this company.

Top notch! Have been using Reed's for upkeep and repairs…read morefor a few years now. They are always super quick to respond and repair my equipment. Quality service and competitive rates. Highly recommend!

This is after the "Service" they provided me today. Not the first time, but it will be the last. I…read moream cancelling my membership. BTW I placed the foam piece into the skimmer myself yesterday evening to see if the tech would actually empty the baskets... needless to say he did not.

Great professional , courteous, friendly and respectful service. Punctual and very detailed…read moreservice. Truly recommend PoolTroopers and their staff member.

We contacted Aquatic Pools and Hot Tubs about building a pool. From the very moment they arrived…read moreto talk with us, we were sold. They are very professional and accommodating. They created a custom pool for our yard with all the water features and lighting we requested. The pool is beyond beautiful! They created a real "resort" feel in our backyard. If you are considering a pool, please call them!!!! They are the best!!!

Professional and Knowledgeable Honest company. I have known these guys for many years and…read moretrustworthy is the word I would use to describe them. They will see you through any job and make sure all of your needs are met from start to finish. And after they finish if you have any questions. I highly recommend Aquatic Pools And Hot Tubs. You can always call Justin on his personal cell.

Final Edit: I would recommend this company. We had issues, (keep in mind as frustrating as it was I…read moredon't think our issues were normal for this company, we were just unlucky), but they stood by their warranty and made everything right. With construction you want everything to go perfect, but when it doesn't, a company shows you who they truly are when they either address the issues or leave you hanging. This company insisted on addressing our issues until they got it right, even when I was ready to give up. Make sure you reach out to Mikaela in the front office when you feel you're not being heard. She'll make sure you get squared away. Edit: We've had a few issues since our pool was installed; pool sloping, cement work, leaking, clean up, etc. However, based on other reviews these issues don't seem to be typical for them and they are working with us to try and make things right. The Company's front office, Mikaela, has reached out to us and will be working with us to make sure our concerns are addressed. I feel this shows they want to keep the customer happy, so I am bumping up the stars for now. We are scheduled to have someone come out and correct the cement work and sloping in December (we chose the date). I Will do a follow up review after these issues have been addressed. I will also welcome anyone who wants to see their work up close, before making a decision.

The process was really great until the concrete came in. Aquapools contracts out the concrete so it…read moreis not in house. Was the wrong color, then it was too slick to walk on and unsafe for our children, they threw sand on it and now it just looks bad and is peeling. After a year of calling, still not fixed as requested. Middle images are what it was supposed to look like, but was too slick to walk on when it was wet. Aqua pools tells us to deal with concrete guy directly, but that hasn't worked. Maybe if they had an in house concrete guy they could have more oversight. Other than that they have been responsive.

After knee replacement surgery, wrist surgery, and back surgery, upon retiring, I decided to invest…read morein a Hot Tub to help with my daily pain. I had no clue in how to balance the water in a hot tub. so, I reached out to a local Leslie's in the Missouri city area and this is where my learning curve started. I had the great opportunity to work with Dani and each day, I would come in with a sample, she was very helpful in explaining to me the results and not only that, she would give me suggestions on how I could balance the water. I have to admit it was a tedious process in the beginning but each day I would come in, you could hear Dani's voice welcoming you to Leslie's pool and each time she showed a high level of professionalism towards me and every customer that was there. After several visits, we finally got the Hot Tub balance and not only that, my knowledge of operating the tub has grown tremendously to the point, now I am an efficient operator and enjoying the hot tub daily. So, if you need any type of hot tub supplies and technical support please do not hesitate to visit Leslie's supply in Missouri city and ask for Dani.

The staff here was really helpful in getting us setup to treat our new pool. Rather than push us…read moretowards the most expensive products they gave us honest feedback where we'd could save money and get the necessary results. We live nearby in Sienna so it's great to know we have a reliable vendor right outside the neighborhood.

I'm glad to have found Hi Tech Spa. We have a spa on a deck (not in ground). Not all companies will…read moreservice this kind of spa. He knows what he is doing. He is punctual and courteous.

I have been using Chuck with Hi tech for 3 years. He has been on time and given me the best service…read moreand solutions the entire time. I would recommend him to anyone needing spa service. He has never tried to up sell me. He has given me solutions that has saved me money and always been professional in everything he does. Owning a spa is much like a owning a boat. It seems like they always need something and this is not my first hot tub. He has always had fair prices and is knowledgeable. I can't believe someone would give him a 1 star rating. I rarely give five stars but this company deserves it. Thank you Chuck.