I went to this location and the man at the counter was very rude. He told me automatically that that was $100 and as if I couldn't afford it. I wanted a pool skimmer and he said he doesn't have one that fits my pool. He assumed that my pool was only 3000 gallons. I didn't even tell him how big my pool was. I will never go back here again and I'm gonna do bad reviews on them read more

Very poor customer service! I walked in 5 mins before this business closed. I knew exactly what I needed and went to where it was in the store. The clerk at the counter told his customer at the checkout in Spanish about how crazy I was coming in 5 minutes before closing. I told him oh ok I'll leave. He said he was just kidding. I told him it's ok I'll leave.. I turned around and headed for the door. I told him I'll go somewhere else. After I left, two other men went into the store. He didn't turn them away. Very rude and shouldn't be dealing with the public. read more

If you're willing to pay way too much and receive terrible service, this is the place for you. Otherwise, order online on Amazon for half the price and no waiting 1/2 an hour in line. read more

I brought my pump and filter to Chris at this location and he was very professional, knowledgeable and helpful. He told me up front what he could do for me and gave me options. He explained what he could do to repair my unit and also have me options to replace my unit if the repair didn't work. He was honest and more than fair in his pricing. If you need any type of pump and filter repair this is the man Chris the store manager at the Rialto leslie pool supply. Fontana leslie pool supply wouldn't do anything to assist me but told me to contact other leslie pools they might be able to help. Thank God I found Chris. He's amazing. I will be doing all my pool needs with him even though he's 17 miles further than my local leslie pools. Thank you Chris. God bless read more

Chris was really helpful. Very knowledgable and got me the right products for my pool and spa.

Try to go get pool tested and it takes over a hour Chris talks to much about nonsense that has nothing to do with pools. He trys to be funny amd its irritating that every customer can be helped quickly but spend 20 minutes chatting with every customer. Never going back here. Waist of time. Customer Service is one thing but wasting time and not helping everyone else is horrible customer service. Chris needs friends. read more

Great service from Christopher EVERY time. I started coming here last year when my pool build was finished and he has helped me every time. Tests water and recommends products to use. He definitely knows what he is talking about. I have never had a pool service company come out to my pool and my water has stayed consistently clear every time thanks to his advice. Thank you Christopher for all your help!!! read more

I brought a pool pump in to be tested and Chris helped me, within a few minutes he had found the problem and helped me find an affordable solution. I would definitely recommend that if you have any pool needs Chris is the man to see I'm now a customer for life read more

Called in to have a pump held, as I walk into the store they are selling it to a customer. Just wasted my time driving from another city. No Customer service at all, was told first come first serve! I hope all Leslie Pool's customer service is not like this one in Rialto. read more

This place is great, very nice manager who is always very friendly and helpful. Today he helped me with my pool filter and didn't try to sell me anything, he just told me what I needed to do to fix my filter. Awesome service, friendly staff, great place to go for pool stuff and information! read more

The young lady working on December 5, 2021 has the worst attitude I've ever dealt with. I came here for a part for my pool and she didn't want to put in the effort to look up if they had a part or not. I was looking for a check valve for a Pantera pool system and she gave me a part but didn't know if it will work or not saying that this is the only thing that they have. I asked her if she can check or look up the part and she gave me an attitude. I told her she didn't have to if she didn't want to. I was looking to also upgrade my pool vacuum but I will take my business Elsewhere. I would not be shopping at this location ever again and I advise others to do the same. read more

Know your prices online (at Leslie's.com) before coming to store!! So, checking for the replacement cartridge PA125 at Leslie's..online at home and on my phone in the store its 58.99.. Decided we'd try to get it in the store and avoid the shipping time. Person at counter uses their register/computer to look up identical part number - only they pull up the same item with a $114.99 price tag. Person compares my phone, with Leslie's website pulled up, to his computer...identical specs - different price. Same EXACT part number $65 more. Seems to me they have a scam going on to overcharge their walk-in customers. We checked two different stores - same thing. read more

Leslie's Pool Supplies - $115 if ordered from store!! - Hot Tub & Pool Near Me - Rialto, California

Leslie's contacted me and said they would replace or refund my amount. I appreciate that. They don't make the crappy product I was sold, so they refunded my money. It's a shame that it takes this much effort to get this resolved. Remember, it didn't work the minute I installed it and was back at the store within an hour. Thank you to the corporate manager for realizing their mistake/poor customer service. read more

My pool cleaner broke down and Chris did a fenomenal job fixing it for me !!! Thank you Chris. You're awesome read more

I was in to buy a filter basket with cover. It was all right, but then after waiting a very long, long time, since there was only one teenager working the store (poor managing of personnel practices!). After that, I wanted to have my water sample of my pool analyzed. To test my water sample, she wanted to know how many gallons were in my pool. She said that she only knew how to determine the gallons in the pool b by the length and width dimensions. I said, without considering the depth of the pool, the length and width of the pool would be irrelevant, and the pool was an irregular in shape, and not rectangular. I told her that my pool was up to 10 feet deep one one end, and the other end is about 3.5 feet, and I would estimate that the average depth to be 6.5 feet. I also knew the actual area of the pool, because I had traced the perimeter using google.maps before. And the surface area google maps gave me was exactly 946 square feet. So the cubic footage would calculate to 946 sq ft X 6.5 feet average depth = 6148.5 cubic feet. I asked her to google.com search the number of gallons per cubic foot, and she came up with 1 cubic ft = 1 gallon. I told her that she looked it up wrong. I asked her to put in the search field, "How many gallons in a cubic foot?" She said that is what she wrote in the search field. Either she didn't know how do a proper google search, of whatever. Not terribly resourceful. Not much initiative either https://www.google.com/search?q=how+many+gallons+in+a+cubic+foot&rlz=1C1GCEA_enUS951US951&oq=how+many+gallons+&aqs=chrome.1.69i57j35i39j0i20i263i512j0i512l7.6990j0j7&sourceid=chrome&ie=UTF-8 Basically it says 1.00000 cu ft = 7.48052 gallons Simply multiply 6148.5 cubic feet X ~7.5 gallons = 461131.75 gallons in my pool. And truthfully, it was NOT HARD to find nor calculate. Then she insisted that is NOT how she finds the number of gallons in a pool. She said she takes the length and width of the pool, (even though my pool is irregular in shape). She refused to work any further on calculating of the gallons in my pool. And truthfully I thought it would be useless to know the length and width of an irregularly shaped pool. I just left, shaking my head. Three conclusions one can learn from this: 1] She is not very smart or competent 2] She has no real understanding of basic arithmetic 3] She is pretty darned lazy to refuse to look up the correct number of gallons per cubic foot. She was the second of two incompetent teenagers running the store that I have met there at the Rialto Leslie's Pool. I did meet a adult who actually knew what he was doing, and was actually helpful. He was the one who gave me a bottle to sample the pool water. As long as they continue employing incompetent teenagers at the Rialto Leslie's store, I will not return until they employ more competent and mature staff. Shopping at the Rialto Leslie's is simply a waste of my time. Buh-bye. read more

Worse customer service. I live 5 minutes away, but rather drive to the Fontana location. The manager Chris is a straight out joke. Liked the previous manager much better!!! read more

Chris the manager is always professional , polite and has many answers to many questions ! His store always has stock and is very clean and organized ! I appreciate this man he does quality service for this industry and has happy customers ! read more

I went here about 6 months ago. The manager was a cocky jerk. So I have been hesitating to go back. However I needed a part for my pool vacuum. So I went back in and thought I would give them 1 more chance! Praying that I didn't have to deal with the mean manager!! I got a very nice guy named mike who had some awesome tattoos ! He was helpful , patient , got a catalog out and even offered to put the part on for me if I had any trouble! I think I can do it because it just snaps on! Thanks and I hope to always deal with him in the future!! Not a bad place, just stay clear of the manager read more

Very poor customer service not helpful at all. They just don't care!! I can see why they are not busy.

Horrible customer service. Chris, the manager is an idiot with awkward social skills. They're super slow and just plain rude!

The manager Chris tested my water and recommended all these products, so i purchased, they're not cheap. A week later come to find that nothing improved. What is going on here? Came again on sunday only to find out that he is out of office on a busy day with and another employee who said is new. read more

My mom and I went to this store because our new pool motor broke. We had walked into the store super stressed and expecting to have to purchase another brand new pump, but thankfully Chris helped us out. He was super patient with us and walked us through what happened to our pump. We were there for about an hour or so but it was definitely worth it because our issue got resolved. I will definitely be recommending this Leslie's Pool location! read more

Saved me a bunch of money! I walked in asking for some chemicals that I assumed I needed. The helpful staff actually asked questions about my system and recommended totally different things that actually coat less. So glad I didn't go to the big box home store. read more

Don't bother coming here, unless you're looking spend a ridiculous amount of money to not solve the problem. I recently purchased a home with a pool and needed the cleaning supplies as the pool turn green during the escrow process. Decided to checkout Leslie's, they advise to bring in a water sample so they can see what chemicals we would need to clean up the pool. I purchased everything they recommended $200+ dollars in merchandise, followed instructions as stated, only to see my pool turn more green in a matter of days. Went back, they recommend more chemicals, gave me instructions and same results. Finally, I decided to go to a mom pop shop to see if they could help with the problem, showed them everything I purchased, they advised that more than half of the items I purchased weren't needed to correct the issue. They tested the water and $40+ dollars later, my pool is sparkling blue. Don't waste your time on these big chain stores, they don't care for consistent business they're just looking to make a sell. read more

So, I was quoted a price over the phone for some filter inserts of which I gave an exact part number by a young lady at this location. I sent my son in right away to get the filters and when he got there the price wasn't honored. The new price was 55% higher. They told him since he wasn't a top-level commercial account the price quoted couldn't be honored. So if Leslie's is selling to commercial accounts at 55% below retail. There's a case of consumer price gouging if I ever saw one. I'm sure there's a profit on the commercial prices. But 55% additional, that's all profit. I didn't use their time to research anything for me, I told them exactly what I needed and the part #. Looks like these small neighborhood stores will lose another customer. Online for me I guess. RIP OFF ALERT read more

Terrible customer service. I was here this Sunday at 2:45PM and the girl was lazy, bad attitude and made a negative comment about the Fontana store because they couldn't help due to their system was down. Sorry, but I told her she was lazy and had the wrong attitude for customer service. Terrible experience and I drove from Fontana. read more

Very knowledgeable! Very very helpful. A pleasure to do business wih Chris. I will definitely be going back. A little pricey but worth it.

This Leslie's Pool Store in Rialto has very bad service. I dropped off a pool pump motor for an estimate on Saturday May 22, 2021 At 10:00 a.m. Kim the sales associate told me that Chris the service associate would give me a call sometime later that day. That day and the next day passed and no returned phone call. I Monday May 25, 2021 at 10:00 a.m I called the store. Christ said he was busy and to call him back at noon. I called back at 3:50 pm. Givin him some extra time. When he answered he placed me on hold and after 20 minutes of holding I decided to hang up and try again. I called and no one answered. This made me very upset because while I was on hold I could hear the conversation both associates were having and it wasn't work related. I could understand if the store was swamped with work. Thus, it was apparent through the phone that their personal conversation was more important than the customers. I don't recommend this Leslie's Pool Store to anyone. The customer service is atrocious. read more

I hated cleaning my pool because I knew nothing about it, pool guys charging me $110+ a month for half decent job. Came to this location and Chris and the female member assisted me and now my pool is gorgeous and sparkly I will never pay for a pool guy again. They told me what to use and a perfect plan and detailed directions on how to clean my pool what to use. Thanks guys!!!! read more

This place is ok. They have a very clean store and have a lot of items on hand. Now, the bad.... they are ridiculously over priced. I get it, they have to make money but they are not providing a service better than anyone else. It is the same stuff but at double to triple the cost. It wouldn't have been so bad IF they had any kind of customer service. I seriously mean ANY. We were in the store which is very small, for a good 20/25 minutes. Not so much as a "hi welcome" or a "can I help you"... nothing. I felt like a moron for even going in the store to only be ignored. Not good business practice. If they worked on that then the prices honestly would not matter. But you can't charge Nordstrom's prices and have less than Walmart customer service. read more

Called and needed a question answered about a product I bought and I asked the man who answered if he had a minute to explain something to me (I didn't want to take him away from a customer if he was waiting on one). He snapped back at me and said.."call back in an hour". Wow, not a "sorry ma'am, I'm with a customer, can you call bank or would you like to wait". I called Leslies in Highland., they didn't hesitate to appreciate my business.... it's a longer drive, no problem. That's where I'll be shopping from now on. read more

Mike at Leslie's is the best. The customer service is out of this world. The staff there us very knowledgeable about all pool systems. They have gone out of their way to help me every time I'm in there. If you need anything they have it or cab get it. Prices are very reasonable. read more

My wife and I just purchased a home with a pool. Unfortunately our pool heater has been giving us some challenges. As a result of our inexperience with pool ownership we came to our local Leslie pool store for some guidance. This is where we met Chris who was beyond helpful in helping to educate us regarding the options available to us. He introduced us to his technician who took a significant amount of time to answer questions we had and Chris himself spent significant time with us also. Chris' dedication to help us has no doubt earned our business and as a result I would highly recommend you give him an opportunity to earn yours should you need assistance with you pool. read more

Mike the manager is honest and helpful. My sweeper wasn't working properly so he had ne bring it in and Mike had it working like brand new. Great service and very knowledgeable. read more

I feel so lucky to have found this place. My pool man broke a piece to my filter that left my backyard flooded. As a result I could not run my pool filter. I took the piece to Leslie's thinking I needed to replace the whole part. It would have costed $300. Chris fixed the problem and it ended up only costing $45 and all of his labor was free. He fixed it in about 15 minutes. Now can start running my pool filter again. I'm a customer for life! read more

Mikes Leslie's pool here in rialto has been the best to me and the family!!any questions I had they (mike)had a right answer prices were great along w quality!!seriously...awesome store read more

Leslie's Pool Supplies - Happy customer!!! - Hot Tub & Pool Near Me - Rialto, California

I have never owned a house with a pool so I was lost on what to do to clean my nasty pool. From the beginning I've been given exceptional customer service from Mike and Jay. I brought in a sample of water the first day and by day 3, my family has been able to enjoy the sparkling blue pool. They broke everything down Barney style. Explained in detail what chemicals I need and how the pool system works. I will definitely recommend this store to anybody who has a pool. Thanks Mike and Jay for the assistance. read more

Leslie's Pool Supplies - Before - Hot Tub & Pool Near Me - Rialto, California

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Horrible horrible customer service I go in the guy is talking to another customer any like just brushes me off and says are you where are you here for then I'll tell him I'm here for a refund The guy just had a attitude like he didn't care horrible horrible service read more

This store is one of the worst pool supplies I've been in the manager always off telling people stories than ringing people up for items so u end up standing there for 20 min. Just waiting to purchase an item, and now they have a rewards program that they don't even let u use unless u print it off and bring it to them, they refuse to look anything up they would rather just stand there and say they don't do that anymore. Don't go to leslies unless u have all day and don't want to save any money. read more

never again will i come to this pool supplies one recommendation is hire people that are not rude and enjoy their job i just came here to buy a drain cover this lady had the nerve to refuse this sell to me i arrived to this store about 5:35 and i live on the other side of town near the 10 freeway i returned and arrived at 6:05 (they close at 6) store was open lights were on basically not closed but since she was counting the recipes and what not she stated that she couldn't sell that the store is close ummm hello lady if so close the door!! I've worked in stores before and first thing you do is close the door to indicate that the store is CLOSED lady if you don't like you job work somewhere else WORST COSTUMER SERVICE EVER!! read more