Unfortunately, Anderson Pool has been the worst experience I have had with a pool company…read more
I initially hired Anderson Pool to install mini pebble, a salt cell, and an autofill system. While the mini pebble itself turned out okay, we immediately began having problems with the autofill making noise and keeping us awake at night. I contacted Mike and explained that we never had this problem before their work was completed. Initially, he insisted it was not related to their installation. I eventually paid a separate plumber to inspect the issue, and I was told the noise was coming from the autofill. Mike later came out and made an adjustment.
We also began experiencing issues with the salt cell. Since Anderson Pool had installed the equipment, I decided it would make sense to hire them for ongoing pool maintenance as well.
Unfortunately, that created even more problems. After their pool technician changed the filter, I noticed water leaking from underneath my filter equipment. I called Laura, the office manager, because it was after hours and I did not know what I should do. I ultimately turned the pool off for the night.
The following morning, I contacted Mike for guidance and was told Laura handled the service issues. When Laura called me, the conversation became extremely unpleasant. She was upset that I had contacted them regarding the problem and told me I could not keep calling them for issues. I explained that their service had left me with a leaking pool system and additional work that I did not know how to handle. I asked for the pool technician's phone number so I could communicate directly with him, and she refused to provide it. The conversation became argumentative, and I finally told her they could cancel my service and bill me for the month.
Afterward, Mike told me he would personally come to my home, make sure everything was handled correctly, and supervise my pool service going forward. Based on that conversation, I believed the situation had been resolved.
Two weeks later, however, nobody had returned to service my pool. I called to find out when the technician was coming back to correct the issue and maintain the pool, only to be told that my service had been canceled. I was shocked because after my conversation with Mike, I had understood that he was going to oversee the service moving forward. At the very least, I believe someone should have notified me that they had decided to discontinue service so I could immediately arrange for another company to maintain my pool.
This has been an extremely frustrating experience, particularly because my previous pool company maintained my pool for approximately seven years until we moved, and I never experienced anything like this. Attached is the mess they left for me to clean.
This review reflects my personal experience with Anderson Pool. Based on that experience, I would not use this company again.