Leslie's on Baseline /Daycreek Has the best service and employees!! We had to replace our pump motor , and on New Year's Eve they were open ! My husband talked to owner Peggy first .. sooo knowledgeable and helpful .. When we came back to purchase Ryan Artis , was our sales person .. omg , such patience, n knowledge! He answered every question and even knew who was the best installer ! Got us on a fast date , since raining n need installed ASAP.. THANK YOU RYAN ... Wish we could give you and PEGGY a 10 star .. ( This is not the first time we have been on this store ., It's like family now .. Remember on Baseline /Daycreek .. next to Monaco's pizza .. read more

Wonderful, knowledgeable staff here. The store is well stocked and can test pool water for you. I didn't know this since it's my first time owning an above ground pool. read more

This past week I walked into Leslie's as I was instantly greeted by a young man named Ryan. I wanted a water test for my pool, and he was quick to help. He was very quick with the test and very knowledgeable as he was glad to help me. I recommend this store as their employees have great customer service and I look forward to coming back. read more

I visited Leslie's today and as always, had a great experience! I love all the employees. They offer great suggestions to help my family keep our pool sparkling. I do have to give a shoutout to Mrs. Peggy. She took us under her wing a few years ago when we decided to be our own pool guy. Thank you Peggy and team for being so honest, informative and kind. The Brophy family love our Leslie family! read more

The store team offers the BEST service- very knowledgeable and super friendly staff!! Peggy and Team will help you with all your pool needs.. read more

I've had an unexpected issue with a very pricey, normally well-preforming vacuum from Polaris. Error Code 10 came up with our first robot after using for just a month. Peggy helped in getting it repaired, then when the repair didn't work she got it replaced for me. After that one did the same thing she worked to get me another one. Then, after that one started erroring she went up to bat to get that one replaced. fingers crossed this one is still working. The take away is that Peggy cares for her customers and their happiness. Her level of customer service goes above and beyond! When I need to know anything about my newly built salt water pool, she is my go-to. If she doesn't know something she will find out for you; but to be honest there isn't much she doesn't know about the pool business. Peggy is the main reasons why I continue to go to Leslie's - many other people I know who own pools tell me they over charge. As long as Peggy is there as my support, navigating through being a new pool owner, they can charge whatever needed! read more

I have been coming to this store for 20+ years. I am finally writing a review to share about the great customer service I have received during that time. Everyone is always very friendly and helpful. Whether it is chemicals or specialty parts - their goal seems simple, help you with your pool. I recently began using their water testing service, it is an easy/free way to maintain/improve your water quality. I highly recommend this store and the staff. read more

I have visited a lot of Leslie's locations over the years and I can say that this is hands-down THE BEST due to the service provided by PEGGY and KELLY. These days service with a smile is in short supply and dealing with employees of a business who seem to truly love what they do is even rarer, but that's the great service I get with them. They are knowledgeable, friendly, and will go out of their way to help me get the parts or chemicals I need for my pool care. Not only are we in Peak summer right now but with many activities still closed our pools are more important than ever. Some supplies have been hard to come by because of ongoing covid related charges but they still do their best to make it happen. While I was in there getting my order I observed them interacting with several customers that were there either getting their water tested, needing product information, or checking out and I can say that the amazing experience they provide is not unique to just me. If you need pool supplies unlike friendly service and a great attitude, this is Leslie's location for you. read more

Leslie's Pool Supplies - Hot Tub & Pool Near Me - Rancho Cucamonga, California

I was in desperate need of a Pentair part for my new pool and could not find one anywhere. I needed it that day or my new pool wouldn't function properly. Online showed two locations in a 150 miles that had one; this location in Rancho being one of them. I live in LB and realized this was a 2.5 hour round trip should I head there. After calling another two local pool stores who were charging $300 more for the same part, I gave this Rancho location a call. I was greeted by a WONDERFUL employee named Peggy who regrettably informed me she thinks that is an inventory mixup in the system, that the part was damaged, and she tried numerous times to have corporate remove from the system. BUT, as she always does (according to her), physically double checking whatever the system 'tells her'. She placed me on a brief hold to actually inspect the 'damaged' part and look for any additional ones. When she returned she had great news that they actually had a new part, unopened that I could purchase! I felt comfortable after her telling me she would hold the part so I could make the drive out there. I understand there's plenty of people holding up other sales with false narratives of "I'll be right there" that never show up. I arrived a couple hours later and the store was busy. I walked around for a minute and was quickly greeted by Peggy and Rigo on her team. Rigo immediately started asking about my pool startup and what equipment I knew I needed and him giving suggestions as to what he felt was the best automatic cleaners based on his experience as the mechanic and fixing broken ones in the store. No pressure sales; no up-sell ; and just great friendly customer service trying to help! Rigo made sure as a new pool owner I had the bare minimum for what was to come for the first important month of its functioning. I walked in expecting to pickup a part no one had, and left spending much more and planning when my business takes me to San Bernardino to just come and make this my 'local-not local' pool store. The Leslie's by my house are plentiful; yet the two different local locations I've visited multiple times didn't provide the depth of care, customer service, or insight that I received on my ONE trip to to the Rancho Leslie's. Do yourself a favor. Don't pay attention to the reviews that were clearly upset for whatever reason ; they're clearly trying to exact digital revenge when likely none was warranted to that degree. Let the Rancho team take care of you like I plan on going forward regardless if I'm 50 miles away. read more

I have visited a lot of Leslie's locations over the years and I can say that this is hands-down THE BEST due to the service provided by PEGGY and KELLY. These days service with a smile is in short supply and dealing with employees of a business who seem to truly love what they do is even rarer, but that's the great service I get with them. They are knowledgeable, friendly, and will go out of their way to help me get the parts or chemicals I need for my pool care. Not only are we in Peak summer right now but with many activities still closed our pool is more important than ever. Some supplies have been hard to come by because of ongoing covid related charges but they still do their best to make it happen. While I was in there getting my order I observed them interacting with several customers that were there either getting their water tested, needing product information, or checking out and I can say that the amazing experience they provide is not unique to just me. read more

I needed pool motor service, I called and made an appointment with the store. The technician that came to the house was Freddie. He quickly diagnosed the problem and put in a new breaker and a capacitor. Thge service was excellent and Freddie was outstanding. I will have him back anytime! I totally recommend this service and this technician. Brent Chapman read more

Don't even know where to start with this place. In the past when I've gone the younger kid has always been helpful however, the last few times I had the older tall gentlemen help me and he is very rude! He talks down on me almost as if It is a disgrace that I do not know how to do some "basic" pool things. Being the person I am I decided to give this place another try. A couple weeks ago I decided to just take a look around the store and I was shocked to see him sitting on the counter helping customers! That is very disrespectful and I was baffled at that. I Decided to just leave the store without buying anything. I Will not be coming here anymore I'll be taking my business elsewhere. read more

Leslie's Pool Supplies - Hot Tub & Pool Near Me - Rancho Cucamonga, California

This store always goes above and beyond. Have been coming here for about 17 years. Peggy is the most helpful manager of any store I have ever encountered highly recommended. read more

I can't speak highly enough about Peggy and Kelley at this location. My husband and I are DIY owner/pool builders. Literally we knew nothing about the mechanics and chemistry of the pool system when we started. We went to Leslie's with and issue...we needed a start-up guy and our equipment wasn't programmed properly with our automation. So things didn't run as they should have. Long story short, not only did they point me in the right direction, but they followed up to confirm and even scheduled our appointments for us. In addition, they walked us through the process on keeping our pool chemically balanced and the importance of each chemical, what it does, why you need it and how to install in our pool. Ed was our start-up guy, he is awesome! He went above and beyond to assist us in getting our automation up and running. We wound up needing a tech to come out, but we would not have known that if he had not been so diligent in diagnosing the issue. He also took care of our start up chemically. At one point, we needed a tech to come out, Rolando came, very professional, diagnosed the problem, knew the fix and immediately took care of it. He also answered the questions I had, fine tuned our automation and gave me pointers on keeping our system operating optimally. I HIGHLY RECOMMEND all of them!! I've heard that Leslie's is a bit higher price-wise on some items. But honestly, I wouldn't know because this is the only place I'm going to for my pool related concerns. They offer perks rewards, which is like cash-back rewards, they are highly knowledgeable and give way more service and care than you would expect! Thank you Peggy, Kelley, Ed and Rolando! We're finally able to enjoy our investment! ~Nikki read more

Great Customer service! Knowledgeable in inground and above ground pools. Will walk you through your pool troubles to figure out a solution. Called to check on item and was not in stock. Offered to take down phone number and call me back when it came in. Manager received item same day, called me back and actually held the item till I arrived an hour later. Staff to Managment is well trained and happy to help. Even the staff members that were receiving in a shipment were eager to help with customers needs. This location should be the standard for how each Leslie's Pool and service is run. Will return and recommend this location to anyone that has pool needs or questions. read more

Staff is friendly and kind!They know what I need to maintain my jacuzzi clean and maintain ph balance. Thanks read more

Leslie's Pool Supplies - My jacuzzi - Hot Tub & Pool Near Me - Rancho Cucamonga, California

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Needed to replace my pool heater. I found Leslie's Pools to offer the best overall price and warranty coverage (provided one additional year beyond manufacture's). Also offers a nice Rewards program. I worked with Peggy and her team at the Rancho Cucamonga store. Peggy is fantastic. You'll experience nothing but top customer service from her and her team. Throughout the entire process, from site survey, heater selection, and installation, Peggy, Michael, and Jason did a great job. Kept me well informed and delivered as promised. I will definitely consider Leslie's Pools for my future pool equipment. read more

Awesome services From Peggie, Manney, and Buzz, I bring my water in at least 3 times a month and get nothing but awesome service and advice! This is the best Leslie's around and I've tried others! Love theses peeps! read more

Leslie's Pool Supplies - Our pool and little pool person! - Hot Tub & Pool Near Me - Rancho Cucamonga, California

I wanted to share an amazing experience I had at this Leslie's Location in Rancho Cucamonga today. I was greeted by Cyerra who was super friendly. She was assisting another customer at the time, but assured me that she would be right with me. I was impressed by Cyerra's level of knowledge and ability to answer all of my questions. She had a very positive attitude and educated me on my pool's water quality and test results. Peggy who leads the team at this location has always been super helpful and knowledgeable as well. This is a great store and I highly recommend you visit them for all of your pool and spa needs. It's hard to find people who really want to help and go the extra mile for you. I am forever a customer Cyerra and Peggy. Thank you! Mike read more

I've been going into this Leslie's the past 6 months and every time has been a great experience! Peggy and Kelly are knowledgeable and practical and always have a great attitude even when things are out of their control and customers are unhappy. I appreciate their customer service so much! And for helping me maintain a sparkling pool! read more

Poor Customer Service!! Better off ordering pool supplies thru Amazon. I walked into the store during my lunch to get a container of SeaKlear Organic Stain Remover. After my fruitless search through their shelves, I ended up walking to the customer purchase line to ask for the product. I was the only customer in line with one customer in the middle of her purchase with the middle-aged female cashier. I noticed at least 3 other employees in the surrounding area. The customer finished up her transaction and proceeded to exit the store. As I proceeded to the counter in front of the cashier, the casher turned around and walked away towards the rear of the store...without saying a word! I waited about 30 seconds and another worker (young gal) walked into the area in front of me where the previous cashier was)..I had hopes of finally being helped and was in shock as she arrived only to use the stapler on the counter and walked away!! Ka-chunk!! I came to the conclusion that my "Invisible Hispanic" settings was too high and walked out of the store! LOL! Never again! read more

I hate writing a bad review about a business I have been using for several years. Lately, this place has gone off the deep end. There seems to be only one knowledgable person working here and that's Manny. The company needs to do a better job at hiring and training their staff. I recently called to ask a question about draining my pool. I was put on hold numerous times and disconnected twice. After speaking to someone and explaining my situation, her response was to just try it again. I went in to exchange my liquid chlorine and they were completely out of stock. This has been going on for over a month now. Today I went in to get my water tested and with 4 people working there, not one could help. I just left. This is starting to look like a toxic relationship as I don't know how many more chances i can give this place. read more

I recently built a pool in my backyard therefore you can tell I'm completely new to everything. First of all if I could give this place zero stars I would. employee by the name of Manny is impolite and rude. From the moment I walked in the store and told him I had lots of questions his attitude went downhill as if he did not want to deal with me. After I asked him a few questions he gave me short quick responses which did not really help much. To avoid any headaches I just said thank you and left afterwards. Figured I'll just learn everything myself. P.S thought It was hilarious when I came on here to review this place and read the review about him sitting down because he was also sitting down/leaning on stuff helping me. read more

This is my go to place to get my water tested and keep my pool summer ready! Peggy and Amaly are knowledgeable and always have great recommendations when I bring in my issues. Recently I had some black algae starting in my pool and the black algae killer they recommended took care of it right away. Great customer service and a very knowledgeable team read more

This review is long over due!  We contracted Leslie's to turn our pool into salt water and upgrade our system.  Where do I begin in saying how thankful we are to Peggy and Kelly.  They went above and beyond in getting the equipment in a timely manner.  We contacted a few contractors that told us pool equipment was backed up due to the pandemic and could not start on a project of our size for at least 6-7 months.  We'll thanks to Peggy and Kelly, who looked high and low and found everything we needed.  Our renovation was in process in no time.  Everything turned out great, but the day before our house warming party, our pool just shut down!  Not only was the party the next day but it was in the middle of August and the weather was 100+.  We contacted customer service, and they told us they couldn't get anyone out to us for at least a week.  A week with sitting water in the heat!!! No thank you!!! Called Peggy and Kelly at Leslie's and they assured us, someone would be out in the morning!  Thanks to Peggy, Kelly and the technician who came out the very next morning bright and early our pool was up and running and our party was in full affect.  I'm glad we decided to go with Leslie's because even on their days off, they were willing to help us!  Talk about AMAZING customer service.  We will definitely continue to go to this Leslie's for anything pool related.  Thank you to everyone at Leslie's in Rancho Cucamonga, but especially thank you to Peggy and Kelly for having some of the best customer service we have ever encountered . read more

Very nice store. Staff is always courteous. During these times. It's important to have patience. And that includes me. The lady that works at the store is so helpful. Just have to remember to give everyone extra time. By the way, they also give military discount which is a plus! read more

Moved into a house up the street about a year ago and I have never owned a pool before that. I started off by going to another pool store and decided to give Leslies a try since it was so close. And WOW what a difference! The 2 guys there Mike and Diego have always been very helpful and friendly. They have always explained everything in a way I can understand and have helped me troubleshoot everything. From cleaning my filter for the first time to balancing my water. Great service. Updated review: used to love coming here and dealing with The other guys. However the new taller skinny gentleman Manny is very pushy! Feels like I'm dealing with a car salesman, I stopped shopping at the store in carnelian because they were rude and stopped going to the one off riverside because they were pushy as well. This man tried to sell me 200$ worth of chemicals when was only looking for a couple of bags of shock to kill light algae!!!! When I asked a few questions he was like talking down on me saying my pool would never be blue unless I did this his way. Will definitely be taking my business else where. Very disappointed me and my neighbors have been coming here for years will definitely be letting them know As Wel read more

Wow! I'm a new pool owner and have no knowledge of products and services. Peggy and the team were remarkable and Peggy could teach a class on customer service. I left there learning so much and had all the products to get started. I would give them a X1000 star rating if I could! Thank you for providing such outstanding service and your knowledge was so valuable. I won't be going anywhere else! read more

On Saturday after exhausting all resources possible, looking for an above ground pool. I said forget it! I was not going to pay resale value to people taking advantage of the demand during the pandemic. I called Leslies Pool Supply again on Tuesday (note: I've called them before at least 3-4 times) and Peggy says OMG we have just one. I bought it regular price not a penny more. Peggy was amazing. Super sweet and very helpful. read more

Leslie's Pool Supplies - Hot Tub & Pool Near Me - Rancho Cucamonga, California

Incompetent business operations and abysmal customer service. The worst specialized services company I've ever personally interacted with. I had a pool heater that hasn't been working in some time and is throwing an ignition fault code. The first tech Leslie's sent at least claimed to have found the problem (he claimed it was connections needing to be replaced) and that they'd be able to fix it as soon as parts came in. The 2nd tech had no clue what the purpose of the service call even was. He clearly hadn't read the previous notes, or been given any info by whoever dispatched him. He literally asked ME to tell him what he was doing there. After explaining the issues.. again.. He says it isn't the connections, but the blower must be bad.. another part needed.. which Leslie's claimed needed to be ordered. 2 weeks later, Leslie's finally calls to schedule the 2nd follow-up service call.. in another 2 weeks. Third tech came out, several hours late, and after telling me she'd just come from the store to purchase the parts she needed.. thus making it known that I was lied to, and making me wait 4 more weeks was unnecessary... on top of that, they said it wasn't the connections, or the blower, but the ignition.. like I told them from the outset. So, after trying to work with Leslie's for 2 months, and wasting hundreds of dollars.. I'm just done. At this point, I wouldn't use Leslie's services again if they paid ME. read more

Devin Fraijo a phenomenal person, so polite, nice and very welcoming. Loved his atmosphere towards customers. With people like that you'll never run out of business or loose customers read more

A few months ago I came in because my pool guy wasn't working out and my pool was green. Peggy, Manny And the crew here gave me everything I needed to get my pool back in great shape. Since then I have been taking care of my pool myself, saving money and it always looks great! Love the team here and appreciate that they are so friendly and honest. read more

These guys are wonderful. They're so friendly, helpful and don't try to sell you anything you don't need. They are the only pool supply I use! You can trust them. read more

Manny helped me out today here and went above and beyond as usual. These guys are great. Manny especially has great customer service. These days customer service is a lost art. Couldn't be more happy with people that go a above and beyond. read more

I absolutely love this store and the staff. Everytime I go in I'm greeted with a smile and am provided with excellent service! I had a vacuum that was defective and broke soon after I bought it. Peggy told me to bring it in and that if they couldn't fix it they would return it to the manufacturer for me under warranty. Which she didn't have to do for me at all. She could've told me to contact the manufacturer myself. Once the manufacturer took too long to get back to them, peggy called me and said she had a vacuum come in and that her manager Manny told her it was okay for her to call me and give it to me as a replacement for my broken one. Now that is excellent customer service!!! read more

If I could give a Zero I would. We scheduled two appts. for a quote they were no shows for both and showed up on another day with NO NOTICE. THIS WAS THE MANAGER AARON. Then they ordered the pump and it was the wrong one. They tried to tell us it would be $3000 more because Pentair made a mistake. Then when we finally got them to lower the cost, they came 3 different times to install the pump. They had something that was wrong with them every time! I have NEVER seen such incompetence or lack of follow through. DO NOT USE LESLIE'S! read more

My pool heater hasn't worked for over a year, I have had Leslie's pool repair service out 5 times in the last 12 months. Each time they come out to "fix" the heater. Each tech says it's a different problem, they have to order parts, they leave and never come back. I have spoken to multiple supervisors at Leslie's pool repair, the lastest supervisor Danny Maddox was rude, arrogant and condescending. My pool heater still is not fixed, and I will be taking my business elsewhere. Leslie's pool repair service is a headache, and not worth wasting your time with. read more

Thank You! Penny for your great service. She helped me get my New Pool started and was very knowledgeable about what needed to be done. Mahalo! The Hockey Guy read more

I went in today because my above ground pool has algae and being new to the pool world, I had no idea what to do. The gentleman at the counter (I didn't get his name) was so awesome! He didn't just try to sell me products to get money out of me- but actually gave me honest advice on how to fix my pool's issues. I will go with his recommendations and definitely come back here for any future pool maintenance. read more

If I could give a negative star rating on this I would give -10 I was just hung up on by manager Peggy when I called to check on the parts for my filter I went in two weeks ago. In the two week time period I have been waiting to hear back, I never received a follow up call from her or the store letting me know the status. When I first walked in she told me another store had the parts and it would be a inter-store transfer. She tried to brush me off by having me look for the parts myself by accessing the Leslie's on-line spare parts web site. She became upset when I pointed out her lack of customer follow up and for the fact that I was not being helped, and mind you I gave her two weeks. To make a long story short she will be receiving a call from the district manger. I just so happen to know the contractor that works on remodeling of each of the Leslie's store locations and what she did to me by hanging up was not right. I was only pointing out her faults and deficiency. If you are looking for someone to test your pool water for free, then Peggy is your gal, but if you really need help with pool parts please take your business to one of the other stores. After being hung up on I call one of the other stores and was dealt with in a professional manner and I will be dropping by in the next day or so to pick up the parts. read more