Our experience with Mike Poireir and Sun Country Pool and Spa was NOT good! Our first contact with…read moreMike was back on early March 5, 2018. Mike seemed very knowledgeable when it came to pool remodeling. He made some suggestions on what we could do to improve the overall appearance of our remodel, which my wife and I thought were great ideas. A few other companies we looked into didn't go that far during our initial meeting for a quote. Mike mentioned he had a great rating on BBB website and he was licensed and bonded, which was extremely important to us. On March 13th, we chose Mike to move forward with our pool remodel. However, he did mention he was taking a 2-week vacation and would start our remodeling job as soon as he returned. "No problem," so we thought... A month passed by without any contact from Mike. After numerous texted messages to him with no response, on April 16th, he finally responded back. He stated he had a death in his family but was back in town and ready to start our remodeling job. The lack of communication during this waiting period made us think twice about using Mike, but family is important so we stuck by him. An additional two weeks went by and on April 28th, we met with Mike and signed a contract with Sun Country Pool and Spa. We provided Mike with the deposit and we also asked him to order a specific Pentair Intellibrite COLOR Pool Light, which he agreed to order and install, per the contract. At this point things went downhill. Three weeks passed before the pool was drained on May 18th. Mike apologized for the delay...A few more weeks later the plaster demolition was done. After an additional three weeks and numerous texted messages the tile & stacked stone was finally completed (around June 4th). He apologized again...The first thing we noticed was he installed the wrong stacked stone. When I contacted Mike to inform him it was the wrong stone his response was "the one you guys picked out was discontinued, so I just pick what I thought would be best". He never called to get our opinion and only told us once I called him after the stone was already installed. My wife and I were both furious and expressed this to Mike. Of course he apologized, yet again and we moved forward with the job. On, June 9th the pool was plastered and the pebble stone was completed and it looked good; However, another problem we noticed was the 2x2 we requested to be installed around our jacuzzi and pool entry stairs were not installed! I called Mike and once again no communication! He mentioned the tile store was out of the 2x2 tile, so he had the plaster crew to move forward without it. Again, he never communicated this to us until after we brought it to his attention and of course the job was already complete! The crazy thing is we had left-over 2x2 from the initial tile installation that he could have used, but at this point there was nothing we could do. On June 10th, Mike and another guy came to acid wash the pool, clean up all trash and debris (which they failed to do), install the Pentair Intellibrite COLOR Pool Light and start filling pool with water. We provided Mike with the final check and off he went. The next day I went to my local pool store for chemicals and explained to them what upgrades were done to my pool and they mentioned that the pool light Mike installed would not work. Mike did NOT order and install the correct light I requested! Once again he failed to communicate with me and installed the wrong light! I ended up spending $600 for the part we initially requested him to get in the first place. I had two neighbors inquire about using Mike's company for pool upgrades, but after my horrible experience I could NOT recommend him to anybody! He is dishonest and doesn't communicate (at all) and after weeks of waiting for him and his crew to come back (never showed) to collect the debris and trash they left in my backyard I ended up paying someone to clean it up! I have all texts messages to back up my experience with Mike Poireir and Sun Country Pool and Spa. Wished I would have backed out a long time ago, but we were already in too deep...DO NOT TRUST his kind and friendly demeanor!

My husband and I have been wanting to get our pool remodeled. We searched and got quotes, etc…read more Finally we made the decision to hire Sun Country Pool and Spa! We are so happy we did! Professionalism at its finest. The owner was on site daily to make sure the work was done perfectly. He checked in often with my husband and I to make sure we liked everything and it was what we wanted. I thought it would take longer but it was about 9 days start to finish. The price was reasonable and the quality of work was fantastic! We are so happy with our new pool, thank you to all the crew and the owner Mike! If you are in the market for a remodel hire Sum Country Pool and Spa!! You won't be sorry.

They did a great job for a very reasonable price doing a one time clean of our dirty pool and…read morefilters. We hired them for regular cleaning service as well!

My pool was in desperate need of some TLC. These guys came out the same day and have already turned…read moremy pool from green to sparkling blue! I have hired them for monthly service moving forward and will update after some time. If you are looking for routine service, I would give these guys a call!

Owner Tony Ahmed is SO easygoing and loves to please his clients! His crew is very agreeable too…read more The crew was in the middle of doing the demolition and I saw the floor tile - the choice was blue or black I told Tony blue ( without looking at the color in person). When I saw the color during demolition job site I saw that it was not going to match the blue wall tile and freaked out. I called Tony and said this blue will not work, bring the black (and he was on the way to job site ) . Can you guess what Tony did? He turned his truck around and worked his magic (not even knowing if they had the black tile in stock ) and brought the black tile to job site on time before that area was worked on no problem - with a big smile on his face. He has been in direct communication with me and our pool cleaning guy from day one through the start up (NOTE:startup cleaning process is not included in pool plastering price and runs under a $1000 But he can give you instructions on doing it yourself takes about five full days of constant cleaning of the plaster to get rid of the dust that needs to be removed from the pool) Sparkling Pool Plastering Service of Fontana is still in communication with us. They serve all of Southern California too. Now THAT'S Customer Service!

Likely the scariest and worst service ever! Maintenance…read morebasics should be, skim, sweep, vacuum and test water. We were lucky to get skim and slight sweep. He said the pool only needs vacuuming when its dirty. He broke our backwah lever and then said he wouldn't fix it because it was an unnecessary part..uh ok. We agreed to have him replace the mastic and he did such a shoddy job, leaving mastic spills all over my brick coping, which I now have to pay to get cleaned. He also said he cleaned our filters and the new company came in and showed us there wasn't any DE. We also had to shock our pool due to all the algae during his short stint. When we fired him and paid him only half of what he wanted, he threatened us, saying we messed with the wrong MUTHER F$!^ER. Since then our pool has been vandalized and we know he did it!!!!!! I wish i could give him zero stars!! STAY AWAY FROM THIS GUY!!!!!!!

pump went out 4 days before big birthday celebration for granddaughters & friends. super hot…read moreoutside! Visions of green water and cancelled party. Jennifer to the rescue! walked me through various brands and features and put me on the install schedule for next day. Rick installed and walked me though programming features on the app. Twenty four hours later done and the party is still on! Thank you!

They are a no show , they were supposed to check the pool lights and panel , they never showed up …read more Unreliable and they don't respond

Rene is 10/10! Incredibly knowledgeable & reliable. Pool is swim ready year round thanks to him.read more

Rene was professional, knowledgeable and helpful! He took the time to explain everything I needed…read moreto know to get my pool fixed! I recommend him to anyone who is in need of assistance with their pool needs.

Hired David to acid wash my pool. They did a great job. He also cleaned and repaired missing tiles…read morewith grout work. My pool looks brand new. Hired him to do my monthly service as well.

Wow!! I had this gentleman's services before he started his own business and he did his job like if…read moreit was his own pool. I love the personal touch of caring for a clients pool since my family will be swimming in it and a service tech will insure that the PH levels and sanitary levels are right so my family will be swimming in a clean pool. TY for all your personal care in my family's pool. Will continue to use their services.

IE POOLS have been servicing our pool for almost10 years…read more They never miss a week and are very professional and friendly. I never usually write reviews, but sometimes you just need to. For example:our pool motor went out and needed replacement. I requested the replacement on Tuesday afternoon and Wednesday morning by 8:00 it was finished. They provide every service you can think of for your pool.I know because I have used many of their services over the years. They have always treated me fairly and honestly.

Very impressed with the service and quality of product. Gary answered all our questions and gave…read moreus great recommendations for our new above ground pool liner. Installation was quick and looks fantastic. Thank you

These guys know their business when it comes to pools. They install and the whole works. You want…read moreit up right...get these guys