The staff is very helpful . we have a new pool and needed help understanding pool maintenance. when…read morewe have a question , we always receive great service .

I really like this business. They are honest and I don't feel like they try to sell me something I…read moredon't need. They answers whatever questions I have and help me with my problems. Our pool's vacuum cleaner stopped working they fixed my problem and gave me a good deal. I would definitely recommend this business.

Huge thank you to Torrey, owner of Atlas Pool Care & Repair! He spent hours in the sun getting our…read morepool looking great again. I had a lot of questions because I'm still learning about pool maintenance, and he was incredibly patient, helpful, and thorough in explaining everything. The results were impressive after just one night. I truly appreciate his hard work, knowledge, and excellent customer service. Highly recommend Atlas Pool Care & Repair!

We just hired Atlas Pools to service our above ground Doughboy pool! Most pool techs won't touch…read morethem (or even get back to me.) Torrey came out right away and got us up and running! He also FaceTimed us to show us how to use the pool vacuum. So far, we recommend!

We have dealt with company for over 25 yrs. trustworthy, amazing products. I would like to give a…read moreshout out to Anthony one of the service techs. Thus young man is knowledgeable, professional, honest and a very kind young man. Thank you for your service today.

Allan and Anthony installed my new spa cover and they were amazing. 2 of the most kindest,…read morefriendliest, professional young men I've had the pleasure of meeting. Huge shout out to these two individuals...Thank You Soa Doctor for sending them!

I have been hunting for a good hot tub for a very long time. It's true that I could probably find a…read morecheap one on Marketplace but I could never be assured of the craftsmanship, and I worry about delivery, repairs and what if I just replace it after everything? So I went shopping for a high quality hot tub at a reasonable price and this was by far the best place I found. They make their own hot tubs to very high standards of quality , and they even resell them to other businesses . Basically a wholesaler. I had the pleasure of meeting with the owner initially, several of the employees, and eventually the delivery guys . Every single person conducted themselves with friendly professionalism. Harley and Manny - these two brave souls got stuck with the seemingly impossible task of delivering the hot tub. And even though we encountered multiple problems with the spacing of my backyard , they were able to figure out and Tackle every single one of them. And now I have an awesome hot tub. When I get in it, it feels like it's massaging every part of my body simultaneously . It's a new part of my daily therapy. Thanks guys! ​​​​​​​​

We had an outstanding experience with United Spas from start to finish! From the moment we walked…read moreinto the showroom, Courtney and Tim Kelly provided exceptional customer service. They were knowledgeable, patient, and genuinely took the time to answer all of our questions without ever making us feel pressured. They truly went above and beyond to make sure we found the perfect spa for our family. The delivery team was equally impressive. They were professional, thorough, and took great care during the entire installation process. They made sure everything was set up correctly, explained how everything worked, and didn't leave until they knew we were comfortable using our new spa. We absolutely love our spa and couldn't be happier with both the product and the outstanding service we received. In fact, our experience was so positive that we told my parents about it, and they were so impressed that they went to United Spas and purchased a spa the very same day! If you're considering a spa, we highly recommend United Spas. Their commitment to customer service and quality made this an easy five-star experience!

Eddie asks you to pay ahead of the month being serviced. He increased full service to $159 a…read moremonth. By prepaying, if he doesn't fulfill the monthly service or he claims no tech will clean on a day because of a pool service course or holiday or when he wants to give his tech a week off, you basically are getting screwed with what you pay. He once sent an invoice of $80 a week after no pool service and doesn't inform ahead of time or approval of any extra cost/service that's not already covered with monthly full pool service. I hired him because of a friend using him before, but because he made excuses for not showing up on their pool service with "I have an appt with my accountant", they dropped using him after too many excuses and had to get their credit card company to reimburse for a month they charged that they no longer were their pool cleaner. The techs he used once just dumped chemicals and didn't clean/sweep the pool. Another incident, the tech sent pics of the pool (before/After) but neglected to show the condition of the jacuzzi which was dirty and uncleaned. Sent pics of the jacuzzi soon after the tech left. In the end, Tomao only pool cleaned 7 months and I'm now with a new pool company.

I originally hired them several years ago after another pool service company poor customer service…read moreand lack of care for my pool and basically ripped me off financially. At that time Edward was highly recommended by Leslie's pool and he was also just starting out . Edward was initially very professional and prompt in coming out the same day I called him. Both he and his dad showed up and after he took care of an issue caused by the previous pool service company and I hired him that day . The first few years he and his dad provided great pool service but once he started to branch out and hire other people to work for him was where the quality and professionalism started to slip . His employees did not want to actually work and stayed less than 15 minutes most service days even though I was paying for full service . Once they left the gate open and my new rescue dog escaped and it took me 30 minutes to catch the dog with the idiot pool guy saying it wasn't his fault . Of course it was his fault- he was told to close the gate immediately after entering because of the dogs . That particular guy was banned by me from ever coming out again . His crew would just pour the chemicals into the pool -not taking any care of how they added the chemicals and they ONLY tested for ph and chlorine. I have a pebble tech pool and you have to also test for acid and phosphate and calcium as well weekly . Recently, Edward sent out a revised pool service agreement to everyone where he has decided to Only use outdated methods to test the pool water and not use the modern digital water testing system that Leslie's pool company recommends especially for pebble tec pool surfaces . On of the last straws for me was all of a sudden his crew started making excuses that they couldn't work the combination lock after years of being able to put the combination in and open the gate . So they started skipping service days . I then tested the water at Leslie's in early November and the report came back very bad . It showed that they were not caring for my pool chemicals the correct way. I sent Edward the results and he did tell his dad to put in some corrective chemicals but NEVER responded to me or called me to discuss what was going on with my pool chemistry . Even after I had the water re-tested 3 weeks later at Leslie's and the results came back worse and I sent him the results, he NEVER called me or texted me back. Very UNPROFESSIONAL. I learned from Leslie's that they stopped recommending him for the same reasons . I have a new pool service company that was recommended by Leslie's and they use the modern digital water testing system and I am very happy.

Quick to respond and provided an excellent service. Price was reasonable and friendly also. Would…read morerecommend for their pool service.

My experience with Oakdale Hearth and Hot Tub has been one of the worst I've ever had as a…read moreconsumer. I am writing this review to warn others who might be considering giving them their business. TL;DR: Do not do business with Oakdale Hearth and Hot Tub. They lack integrity and need to improve their customer service. In March 2024, we purchased a new Bullfrog hot tub through Costco. Oakdale Hearth and Hot Tub is the local dealer who sold the tub in the Costco store and would be responsible for the delivery and future service. The hot tub was delivered in May 2024. Unfortunately, their delivery crew left a noticeable scratch on our brand-new tub. The delivery crew acknowledged the scratch and accepted full responsibility for it. Accidents happen, and we were initially understanding, assuming they were trustworthy and would make it right. What followed was fourteen months of follow-up on our part. Multiple texts and calls were required to schedule a repair for the damage they caused. The customer service was abysmal; we were consistently ignored and given the runaround. After over a year of hounding them, they finally scheduled service. But it was at this point that the situation escalated from unacceptable to what I consider deeply unethical. They informed us that we would have to pay a $200 trip charge for them to repair the scratch their own team made during delivery. We were stunned. After a year of waiting, they were now demanding that we pay them to fix their own error. Against our better judgment, but wanting the ordeal to be over, we agreed to the repair scheduled for today. Their technicians arrived and began the work. In the middle of the job, they stopped and said their office required payment of the $200 before they could finish. I told them I would pay and seek remedy after, but I would do so once the repair was completed. In response, Nicole, the manager, instructed the technicians to pack up their tools and leave the job unfinished. And they did. They left without telling me. To say this company lacks integrity would be an understatement. They damaged our spa, ignored us for over a year, demanded payment to fix their own mistake, and then walked out on the job when we wouldn't pay them mid-repair. This isn't just bad customer service; I think it demonstrates that this company operates without integrity.

These guys helped me and my mom so much ! We thank them so much they let us know that the spa we…read morehad that was 16 years old wasn't worth fixing gave us a few different options and guided us thru the financial aspects of get a loan for are new hot tub ! We couldn't be more thankful ! Shout out to Nicole Rick Trish Shawn thanks again guys ! We now have a beautiful New hot tub that they came and delivered showed us how to work this new spa ! Best around bye far thanks again Oakdale hot tub company !

Outstanding Service from Chris at The Pool Guys! I had a…read morewonderful experience with The Pool Guys, especially Chris, who came out to help my elderly dad. The first time Chris arrived, the gate was locked, so he had to come back another time. He was incredibly nice and understanding about coming out twice, and throughout the whole process, he communicated with me clearly, professionally, and respectfully. What really stood out was his kindness. Chris didn't charge me because there wasn't much work that needed to be done, and he genuinely wanted to help my elderly dad. That kind of compassion and generosity is hard to find these days. Chris is an extremely nice guy, honest, professional, and truly caring. I really appreciate the way he treated my dad and went out of his way to help. Highly recommend The Pool Guys and especially Chris! Great guy and great company!

The best!!! Quick on responding and came out after 5pm to look at an issue. Will highly recommendread more