Eddie asks you to pay ahead of the month being serviced. He increased full service to $159 a…read moremonth. By prepaying, if he doesn't fulfill the monthly service or he claims no tech will clean on a day because of a pool service course or holiday or when he wants to give his tech a week off, you basically are getting screwed with what you pay. He once sent an invoice of $80 a week after no pool service and doesn't inform ahead of time or approval of any extra cost/service that's not already covered with monthly full pool service. I hired him because of a friend using him before, but because he made excuses for not showing up on their pool service with "I have an appt with my accountant", they dropped using him after too many excuses and had to get their credit card company to reimburse for a month they charged that they no longer were their pool cleaner. The techs he used once just dumped chemicals and didn't clean/sweep the pool. Another incident, the tech sent pics of the pool (before/After) but neglected to show the condition of the jacuzzi which was dirty and uncleaned. Sent pics of the jacuzzi soon after the tech left. In the end, Tomao only pool cleaned 7 months and I'm now with a new pool company.

I originally hired them several years ago after another pool service company poor customer service…read moreand lack of care for my pool and basically ripped me off financially. At that time Edward was highly recommended by Leslie's pool and he was also just starting out . Edward was initially very professional and prompt in coming out the same day I called him. Both he and his dad showed up and after he took care of an issue caused by the previous pool service company and I hired him that day . The first few years he and his dad provided great pool service but once he started to branch out and hire other people to work for him was where the quality and professionalism started to slip . His employees did not want to actually work and stayed less than 15 minutes most service days even though I was paying for full service . Once they left the gate open and my new rescue dog escaped and it took me 30 minutes to catch the dog with the idiot pool guy saying it wasn't his fault . Of course it was his fault- he was told to close the gate immediately after entering because of the dogs . That particular guy was banned by me from ever coming out again . His crew would just pour the chemicals into the pool -not taking any care of how they added the chemicals and they ONLY tested for ph and chlorine. I have a pebble tech pool and you have to also test for acid and phosphate and calcium as well weekly . Recently, Edward sent out a revised pool service agreement to everyone where he has decided to Only use outdated methods to test the pool water and not use the modern digital water testing system that Leslie's pool company recommends especially for pebble tec pool surfaces . On of the last straws for me was all of a sudden his crew started making excuses that they couldn't work the combination lock after years of being able to put the combination in and open the gate . So they started skipping service days . I then tested the water at Leslie's in early November and the report came back very bad . It showed that they were not caring for my pool chemicals the correct way. I sent Edward the results and he did tell his dad to put in some corrective chemicals but NEVER responded to me or called me to discuss what was going on with my pool chemistry . Even after I had the water re-tested 3 weeks later at Leslie's and the results came back worse and I sent him the results, he NEVER called me or texted me back. Very UNPROFESSIONAL. I learned from Leslie's that they stopped recommending him for the same reasons . I have a new pool service company that was recommended by Leslie's and they use the modern digital water testing system and I am very happy.

The best!!! Quick on responding and came out after 5pm to look at an issue. Will highly recommendread more

Chris is always reliable and trustworthy. Whenever we text Chris he answers right away. He has…read moresuggested equipment for us and we are comfortable having him purchase them for us. He is truly our Pool Guy. We are so lucky to have found him.

They changed my back flow valve and set up the new pipework for the new system. Thank you for the…read morehelp.

For the last couple of months the guy sent out to service our pool has been very unprofessional…read more He's broken several things and when we try to contact the office they don't have their phones set up for voicemail and no one answers. When they do answer, no one is available and the owner or manager never returns our call or stops by as he said he would. We haven't been able to use our pool this month and we would do it but both of us are disabled and it takes us 10x's as long ad an abled body. But maybe we should just do a little every day and save ourselves some money. Because at this point there's been way too many issues and it seems like a wast of money to have someone come by and not do anything. The guy who managed this store said we weren't worth the time or effort since we were "bad mouthing" his employee. I guess saying facts is "bad mouthing" someone. It's sad because we liked the guy who was the manager. He was everything you'd want in a business owner. So for this to happen, it's terribly sad.

The staff is very helpful . we have a new pool and needed help understanding pool maintenance. when…read morewe have a question , we always receive great service .

I really like this business. They are honest and I don't feel like they try to sell me something I…read moredon't need. They answers whatever questions I have and help me with my problems. Our pool's vacuum cleaner stopped working they fixed my problem and gave me a good deal. I would definitely recommend this business.

Been with this pool company for 23 years and have always gotten good service from them. If we…read moreneeded an extra boost from seasonal algae or because of an upcoming party, they always accommodated us.

Just started with Pure Water Pool Service. It always tough switching from a service you've used for…read morea long time to someone new, but they made the transition stress free. I highly recommend them. I'll try to post a pic of my pool

Had no idea these guys serviced Manteca. We use well water, and it is very hard. After 11 years,…read moreour pool had a bright white calcium ring on blue tile. I had previously used pumice stone, diluted pool acid, and anti-scale solution to knock it back to no avail. In two hours, it was GONE. Mark me very, very, happy.

We have heavy calcium buildup from Merced high levels of calcium water on our pool tiles and rock…read morefountain. Used to scrub by hand but nothing really worked and very labor intensive. Called them to get quote. They quickly responded requesting a few pictures of our pool first them gave us a quote shortly after which we found very reasonable with an appointment date 2 weeks out and exact time. They confirmed appt morning of and were on time. Did a wonderful job & cleaned up after. Took about 4 hours. They stuck with the original quote to the penny. Pretty impressive to have quick response time, on time for appt no changes, cleaned up and stuck with original quote. Wish more businesses were as dependable and thorough as them. Well done

Jonathan and his team is amazing at what they do…read more He's by far the most consistent, and reliable pool professional we've had servicing our pool. He shows up when he says he will, communicates clearly, and always leaves the pool looking great. Highly recommend him to anyone looking for dependable pool service.

I've worked with J and D pool service for 2 years. Jonathon is the best in the business. He has…read moretaken care of my pool like his own. Never cuts corners or leaves the pool in a bad condition. My parents bought a home last year with a green, stained, terrible condition pool. I thought it would take months to flip that around but Jonathon did it in 2 weeks. This team is amazing. I fully trust their service and it's a great value.

Quick to respond and provided an excellent service. Price was reasonable and friendly also. Would…read morerecommend for their pool service.