Had a really great experience here at around 2:15pm yesterday (10/7/26.) I was greeted upon entering and immediately assisted by staff with finding what I needed (chlorine pool shock.) I wish I'd gotten his name but a kind gentleman in a plaid button-up helped me with the 4-gallon box I was holding. He also helped bring the box out to my car, which was incredibly thoughtful. Overall stellar service from all the employees at this location! I will definitely come back for any of my pool needs in the future. read more

I went to Leslie's because I needed an adapter for my pool's return line. I asked one employee, that was clearly new and explained what I needed. She said I'm sorry I don't know you'll need to ask my manager. I waited around for 10 minutes for the manager to finally become available. I explained to her what I needed for my return line, she said oh I know just the thing took me over and gave me an adapter for closing off the suction line. I asked why I would want to close the water return line? She said this is the adapter you need in order to do that. I said I'm not trying to stop water from entering the pool, nor am I trying to stop water from exiting the pool to the filter. Absolutely clueless about one of the most basic things when it comes to water filtration in a swimming pool. One line sucks the water in to the filter, the other line goes from the filter back into the pool. That's where I need the adapter so I can put my fountain back in. Again, she picked up the adapter with a vacuum lock lid, and said this is what you need. And brick-and-mortar stores wonder why they're getting their butts kicked by Amazon!! #CluelessManagement read more

It's been awhile and time to update Leslie's Pool Supplies. The lovely missus has her list. Spa Stain and Scale, 2lb Dry Acid NB, 1lb Chlor Brite NB. At first as we walked in, we couldn't find the items. We then asked Andrea at the counter for help. She guided the missus and helped her with all of the items. We brought out the mailed coupon for 15% discount. It is a perk if you frequent Leslie's for all your spa supplies. We thanked Andrea for the service we received. We now have the supplies on the list and do a quick Spring cleaning. read more

Leslie's Pool Supplies - Always a good way to find the store. - Hot Tub & Pool Near Me - Huntington Beach, California

Called to buy or order A Hayward DEX4800DC filter element cluster assembly. The lady on the phone said none there and not available. I had bought these items at my local (now closed) store on Garfield Ave, but Not available here! $350.00 sale lost to HB Pool Chem where everything was in stock and Daniel knew exactly what I needed, had it ready for pick up. Very disappointed in Leslie's, a big retailer, not even trying to help. They just made me a HB Pool Chem customer. read more

Leslie's Pool Supplies - Hayward Filter cluster-$350.00 - Hot Tub & Pool Near Me - Huntington Beach, California

Supplies are limited at this location and so is the Customer Service. The customer service is pretty rough. She's not very helpful a little condescending which can ruin your whole day. So if you're in a good mood, ready to go swimming in your pool, get a little chemicals embrace yourself before you walk in because she may possibly ruin your whole day. Try not to let it. They arrived a few minutes after closing because I hit a stop later too and I asked her if I could please just grab one thing and she said no!!!! it's the same lady that was working in the day and no one closing at night. They used to have the best customer service. Hopefully they'll be able to work on that. read more

I brought a water sample to get tested. And I don't know her name but whoever was working today 4/6 at 12:15pm was not helpful at all. It was my first time and when I asked questions about the sample she just said " it's on the back" ok then when I asked where's the acid she said we keep it in the front. I couldn't find it so I just left. She wasn't friendly from the beginning. read more

Would not do exchange on pool paint. Cans have not been opened but since I opened only the box. PLUS THE PRICES ON LINE ARE MUCH CHEAPER!!!!! Need 2 more gallons too. Your customer service lady is rude and rough...!!!! read more

Salesperson Maria Z was totally useless. I told her I needed a basket for my pool pump. I showed her what kind I needed on a picture. She said she couldn't look it up. I told her i needed an O-ring and she also didn't want to look it up or didn't know how. Made absolutely no effort to help. She didn't even pretend to want to help. She looked like I interrupted her TIKTOK. I don't think I'll go back there unless I already know exactly what I need. And I'll check Amazon first. Terrible customer service. read more

This is our favorite local pool store. Small and packed with good stuff. Great service too!

Total rip off and bad advice. They made suggestions that didn't help then tried to sell me $250 of pool supplies that only cost $100 elsewhere. Go to Swan Pool Supply in Stanton and save lots of money & frustration read more

Seems the right hand doesn't communicate with any other hand in the entire company. Asked multiple times with 3 different numbers, one I think was in India, one with Manny, the technician himself to install a new heater after I paid for a new motor/pump install (which he did a great job on) but he couldn't get it to work because of my old heater. Knowing I needed a new heater so he could finish the job I asked 4 different people at the company during the 2 weeks leading to the earliest appointment , and he still drove 50 miles to my house without the heater, wasted my time and his. I guess he gets paid either way so he got paid to not install my heater. And I went with a different company ~ Orange County Pool and Spa. Unless you have weeks and weeks to burn in horrible communication, just do the same. read more

Uneducated employee. Doesn't know how to test salt cell. Go to another store and don't waste your time here. read more

I always look forward to going to Leslie's in Huntington Beach on Goldenwest Street. Andrea and Lupe are the best. My pool has never looked better. They are friendly and very knowledgeable. I also got to meet John, the District Manager, when I was in the store. he is also helpful, caring, and knowledgeable. I am in good hands with the staff at Leslie's. Thank you Andrea, Lupe, and John. read more

Great customer service! Received pool equipment quote with great explanations and very thorough. Helped with pros and cons of different brands and operations. Very happy. read more

Employee was clueless. I was just looking for a refilled on a chlorine test kit. Couldn't be less helpful.

I came into this location and asked for help with regulating the water in my pool. The man said I don't want to sell you stuff you don't need. He asked me to bring in a water sample. I greatly appreciate his honesty. It is so rare to see that. It only cost $25 to treat my water when my son brought in a sample the next day. I will now be a loyal customer. read more

So we just got a hot tub and I needed help balancing the chemicals. I have 2 young children and I wanted to make sure everything was mixed right and safe for them. After calling multiple pool and spa services who were of no help, I decided to call Leslie's to see if they could maybe point me in the right direction. Upon calling, I was kindly greeted by Sam, who could not have been more helpful, patient, and professional! Sam said if I could bring in a sample of my hot tub water, he would be happy to test it and tell me exactly what I needed. When I arrived at Leslie's, I had my 2 year old son with me. Sam was extremely kind, and got to work testing my water, he explained that the test will take a few minutes, so I decided to hangout in the store. At this time, I get a business call that is urgent and I must take it, and my 2 year old starts playing with every ball in the store, and running around, causing a ruckus. Sam was not bothered, and let us do our thing. When I got off the phone and grabbed my son, our water test was complete. Sam printed a report detailing exactly what we need, and we were on our way! I was shocked at how helpful their water test service was, and that is was no charge, but mostly, stoked on the service. Sam was so cool, helpful, and never made us feel like a burden! Leslie's, bc of Sam, you just earned a customer for life! read more

Alejandro was the technician sent to install our new equipment and he was very thorough and informative. He was very competent when training another tech as well as teaching me how to care for my new equipment. read more

I frequent this store for water tests and pool supplies. The staff is friendly and professional and the store is always clean and stocked. They have really helped me learn the finer details of pool maintenance. Shoutout to Bob and Brandon! Thank you! read more

I started going to the FV location about 2yrs ago until the HB location opened up.Let me tell you,it wasn't easy switching over even though it was across the street from my house.Bob at FV was my go to guy for 2yrs always went out of his way to help me with my water test,creeper,parts.. I finally made my way over to the HB location and met Carlos.What a great guy!! Carlos exceeded my expectations on customer service and his knowledge on pools.Carlos walked me through the steps I needed to get my pool up to speed after I drained it for plaster.I was in there ever other day for my water test to get the salt and Chlorine where it needed to be.Funny..now when I go in there I feel like I made a friend :) Your the man Carlos!! read more

What a shame. The person who asked me if I wanted help with purchasing swim goggles immediately started talking over me as soon as I asked a question. "No, I can't help you, no I don't know anything." Then why did you ask? He was so dismissive and rude I decided to buy them somewhere else. Oh, and that pool heater my husband and I have been planning on? We'll be getting that somewhere else, too. What a jerk. read more

This is a great Leslie's location with excellent customer service. Sam was very helpful with testing a pool equipment part and confirming it was not working correctly. He then provides some great options for replacement. I really appreciated his help very much!. 5 Stars read more

I needed help with my pool pump and got the best possible service from this new Leslie' s at Goldenwest and Edinger. Carlos twice provided the labor for free on the motor/pump when I brought it in to have the impeller and then the gasket replaced. That labor could easily have been $100 each at other places. Carlos at Leslie's is now my go to guy for pool help. Richard read more

I bought a jacuzzi filter about 4 months ago on line at the store 2 weeks later I got the wrong filter and I also bought a jacuzzi cover I give the description of what I need it to the sales person at the store 2 months later I got my jacuzzi cover and it was all wrong ones again it's been almost 5 months still haven't received my 510 dollars refund because they don't give money back at the store when it is a special order they toll me to call corporate I call them many times and our chat on line always get cut off when they put me on hold I sure have listen to my friends when he told me not to do any business with Leslie's pool supplies sucks 5 months no money or product back. read more

Called again a local #. Rep forwarded my message to Service Mgr who called me later in the day. Waiting for a follow up to my suggestion of a safe driver course. read more

Leslie's Pool Supplies - Van from Leslies - Hot Tub & Pool Near Me - Huntington Beach, California

Went there 3 times this week with pool issues. Each time they were patient, tested my water and gave guidance that was spot on. John helped me. He is friendly, knowledgeable and the kind of person you hope helps you at any store. Thank you John! My pool is crystal clear , and I will be a regular customer!! read more

I only use the Leslie's to take care of my pool. Every time I go in the staff is more than accommodating. They keep my pool spotless, sparkling in the summertime perfect use. They make the process of maintaining a pool effortless. Bring in the sample water, they test it and develop a plan to keep the pool pristine. You just have to follow the plan and you are good to go. When it came to maintenance I called and asked what I should do and they hooked me up with the scheduling department and now I have someone here to work on my pool. I recommend them five stars 5000 times. read more

Best pool supply place around. Carlos at the Goldenwest store is super helpful and knows so much about pools. He's always greeting you with a smile and helps keep your pool water looking amazing year round. This is who I trust to keep my pool looking great read more

I have done a lot of business with this store since it opened at this location. I have found Carlos to be a great resource in helping me resolve pool issues. Most recently, I needed to replace a pool light, and although he didn't have the needed model in stock, he called around to other stores and was able to locate one at another store some distance away. He arranged to have someone pick it up and drive back to the store, which allowed me the ability to finish the project. They could have simply just placed the special order for the light, which would have delayed completion of my project, but rather took the initiative to find an alternative to help me out. read more

This review is based on the two occasions when I dealt with a young man there working in the evening who has a blonde buffont type hair style. The first time I had that misfortune of dealing with him I went in to buy my grandson the large pizza pool raft. I asked him if he could please blow it up for me and he acted like it was a huge inconvenience. I'm sorry, but if I'm paying $50.00+for a raft, I don't think it's unreasonable to ask that it be blown up. The Store was equipped with equipment to do so so I don't know what the big deal was. The next time I had the misfortune of dealing with this young man was last Friday when my husband our four-year-old grandson and myself entered the store to get my grandson a pool toy. We walked in, he did not say hello, he did not say can I help you find anything?. Nope, the only thing he said to us was, I'm closing in a few minutes. If it would not have tremendously disappointed a small child, we would've turned around and walked out. Someone needs to teach this young man about customer service. read more