Joe was terrific! Gave me a quote for a replacement heater on a Monday, got it all completed by Wednesday! He communicates clearly, and is very professional. read more

Active Pool & Spa Service - New heater - Hot Tub & Pool Near Me - Huntington Beach, California

Fast service at a great price! Can't ask for much more. Had a problem with my solar pool heater. Joe came out and was able to quickly diagnose the problem. He ordered the replacement part and let me know when it would arrive. A few days later, he was back to complete the repair. Great service and great communication throughout. Active Pool is my new go-to for any future pool related repairs. read more

Great service, good communication, came out fast. Very affordable! Joe was also on time! I appreciate them and will use again. I highly recommend this company! Cpt. M.M. / PartyLounge.net read more

Active Pool & Spa Service - Pirate Fort - Hot Tub & Pool Near Me - Huntington Beach, California

I've been using Joe for various pool and spa repair issues for years. He's the best. Quick timely work at reasonable prices. Shawn B. read more

Long overdue! We live in Fountain Valley Active Pool Spa Equipment Repairs,Equipment sales & supplies is trustworthy, honest and reliable. We replaced a pool heater and pump with this company. Our heater had an error over a year later and they came out to fix it no cost under the warranty same day! I always call them first because I trust to get the best price and quality work. read more

I'm not a regular customer but I used to shop here. I dealt with Kevin in the past and I had no complaints. Kevin is the reason why I return to shop here when I need something for my pool. This time around I needed a part and noticed their store front is no longer on beach. I sat in the parking lot and called the store number and someone other than Kevin picked up. I asked about the store and they said they are in the process of moving to a different location. I asked if they had parts available. He asked what I needed. I told him I needed some 1 1/4 copper pipe or transitional piece. He said they don't have parts available but they have service available. I can't imagine they don't have parts if they are offering up service to repair my issue. At any rate, I hung up and thought maybe I should ask if they can point me to another place that might have parts. Same person answered and said they don't know other people's inventory. Enough said, I got the drift. You don't want to help. I ended up fixing my issue with parts somewhere else. read more

Joe was great in handling everything and explaining what was needed to get the job done and our spa back in better working condition. Arrived when he said he would and left the spa equipment area as clean as before he arrived which was a plus. Will 100% be using them for future updates! read more

Joe does a great job figuring out what needs to be fixed on our pool. He always comes out quickly when we have a problem, and fixes everything at a reasonable rate. We highly recommend them. read more

Great service by Joe the owner. He's super knowledgeable and tells you what's needed. Doesn't upsell you on unneeded parts. He showed up on time and installed a new filter, valves and piping system. Very professional and prompt If you're looking for work on your pool equipment this is the place to go. Very pleased ! read more

Joe from Active Pool & Spa did an absolutely fantastic job getting our new VSF pool pump in. It's truly top-notch work and I'm still in awe of how cool this pump is and the quality of the work he provided. We had a crack and subsequent leak from our aging single-speed and called Active Pool & Spa. They were able to offer options on pumps that would fit my needs and were able to have the pump installed the following day. A+ business offering A+ work. Well done, guys, we are very appreciative of what you were able to do here! read more

Joe at Active pool and spa is very easy to work with. He is personable, knowledgable and prompt. within 24 hours of contacting him, my new pool pump was installed and running. In a profesional manner Joe discussed my options and then quoted a very reasonable price. Excellent work was completed within hours. If you have pool equipment problems, Joe is "the man". read more

I have been using Active Pool & Spa for over ten years, both at their store on Beach Blvd. and having them come to my home to service my pool filter. Since I do the the maintenance on my pool, I appreciate being able to bring in a sample of my pool water for them to bench test it at no charge. Don't be fooled by what may look like cheaper prices at Home Depot or Wal-Mart, Active sells only commercial grade chemicals which are far superior to other stores, so in the end you get more for your buck. They even help you to load your vehicle! Recently, I called to see if they were open and Joe let me know that they are now doing home delivery using strict social distancing practices. You will be very happy with this company, and Kevin and Joe are both super mellow. read more

Active Pool & Spa Service - Hot Tub & Pool Near Me - Huntington Beach, California

Kevin is great. He knows his trade and hie offers up great info. His store even does no charge deliveries. This is the place to go for pool supplies. read more

Great store for supplies and repairs. Just had the filter replaced after many years - good price and it works great. Very quick to deliver supplies. read more

Joe was professional and quick to install our new pool heater. Would definitely recommend his services.

Kevin is awesome! Honest and respectful. Nothing more than giving you honest advise. Never trying to sell you anything you don't need. Come see them! read more

If there was 1/2 a star, I would rate this place as 1/2! Unbelievably horrible customer service. I went in earlier with my girlfriend and we received poor customer service. Personally I think he was being short and rude with us because we were a lesbian couple. 1) He didn't welcome us to the store 2) He was assisting another customer when we walked in and never once told us, he'll be with us, he just glanced and walked right passed us. 3) when he finally came to us - he just said "what do u need?" we needed assistance in buying a hose for a vacuum we bought for a above ground pool we have. He refused to even look at the vacuum, just stated: he doesn't sell them and wouldn't know anything about it. He talked to us for maybe 15 seconds, never asked what type of pool we had or what we needed. RUDE! I definitely do not recommend this store and now I wish I got this gentleman's name. He needs a lesson in being polite and customer service. read more

Reading the review, not everyone has met Kevin as I have. The other two Pool Supply companies is who I have dealt with and ALWAYS was disappointed in pricing, but at least they could get what I needed and the advise was OK but always asked for. Then when I needed a part a part from the last remaining I knew of.....you MUST wait 3-5 days?!??!? That's when I met Active Pool and am very happy I did. They ordered it & it was there next day. Then after that met Kevin and what a pleasure to have someone who knows what he's talking about and a pleasure to deal with......LIKE THE WAY IT USED TO BE IN OC! Don't know what else to say besides thanks and I'll be back. GREAT FIND! read more

I found Active Pool on Yelp and I was very happy with there service and professionalism. They helped figure out what was going on with my pool pump. He also gave me a loaner lid to verify whether mine was cracked or not to rule out why I was getting air in pump. Told him that was not it. He had me replace my o-rings in valve and that did it. No service call. Just helpful tips that worked out my problem. Would definitely do business with this company again. read more

Joe replaced my old Hayward pool pump with a new hard to find Hayward pump. His service was prompt and even did the repair while I was out of town. Would use him again and recommend him for anybody needing pool or fountain work. read more

Great customer service and prices. Rapid turn around. Would use them again. Highly recommend them.

Called and Joe came to my house to pick up bad pool filter motor. Very polite, following precautions wearing a mask. This is days before Memorial Day and my pool was down. Joe picked up motor with impeller, etc., and returned the following morning, first thing, with motor; new flex conduit and wires, pump seals and gaskets. I'm very impressed with the professional and courteous service. Been a customer for a few years and Kevin has been great in the store in the past and Joe out doing service and delivering equipment. I look forward to a happy Memorial Day with my pool up and running again. Thanks guys. Don J. read more

Kevin carries spare parts, chemicals, ie stuff for a pool. He runs a one man shop and has done so for a long time. He is sort of a no nonesense guy. I have gone in and had great service other days you can tell he is up to his ears. But his tech service beats leslies., his prices beat leslies and for thee most part walmart, though on line is cheaper. I buy spares from him for my kreepy krauly i pay more than amazon but i get it when i need it. Plus he is1/2 mile from home read more

I have to say I would never do business with Kevin and Joe again. Terrible job by Joe for filter cleaning and Kevin had to come and cleanup the mess Joe left. Kevin gave me his cell phone to call him directly for future filter cleans, called him the next time need filter cleaning, set up appointment, then Kevin flakes out of me. Said he was sick but never bothered to call back to reschedule. I tried to support local business and this is how I get treated. Luckily I found the right pool guy to take care of my pool in a professional manner. People, there are better prices, Customer Service and no headaches out there instead of dealing with poor service! read more

Pool maintenance is nothing more than an ongoing chemistry experiment for me. Thankfully, Kevin has a lot of patience and has taught me the easiest way to maintain my pool short of draining it. Be mindful that this is one of the best pool supply stores that isn't a chain and the owner does the best he can to give you good advice. It is up to you to listen to him and do what he says....exactly. I know that can be tough in this day and age but if you don't know jack $hit about maintaining a pool and don't have a regular pool service, then keep going to the chain stores and throwing your money away. Or- go see Kevin. read more

Active Pool is my go to spot the prices are good and they test your water for free... Kevin is super knowledgeable about everything to do with pools and spas... I had Kevin come out to my house and do a filter service he was prompt/courteous... My pool water has never looked better! read more

This review is loooong over due. I come here for all of my spa needs. Kevin helped me soo much for the first 2 months after I got a new spa. I had no idea what I was doing. He was honest, advising me what product I needed, and the ones that were not necessary, for various situations that I ran into. Still does over a year later. Kevin is so knowledgeable. He is totally my go-to, for all my spa needs. I HIGHLY recommend this place. read more

I do all my own maintenance and cleaning. I was new to pool ownership, and Kevin helped me through understanding and obtaining all the right parts. He has been fantastic to work with over the past four years. I've replaced half my pool equipment and rebuilt the other, and would have been lost with the support received. read more

Needed some work on our Pentair Automatic pool system and was not able to get the company that installed it to return our calls over 2 weeks. My husband went and spoke with Keven and the next day Joe was here installing a new auto valve. Two months later our heater quit working and we were prepared to go without a spa. I was resigned to just rely on the solar and forget using the spa for the rest of the year. Told Kevin the problem and he knew instantly what the issue would be and the good news is it could be fixed. Joe arrived the next morning on time and had it working in less than an hour. They have the parts, the knowledge and the care for the customer that lacks at pool supply chains. read more

Showed up at 10:00 am to get my water analyzed and the store was closed although it said it opened at 10:00. Waited for over 30 minutes and still nothing. 4 other cars pulled up, waited and left as well. Trying to support local business, but bad business practice if they can't open in time. read more

Recently i was looking for a pool cleaning tool that no one near seem to carry. I phoned this pool supply shop and they had it in stock and at a very decent price. While there i asked a few questions and was given some of the best advise i have NEVER been given having been a long time shopper at another major pool supply chain. While there we were given excellent customer service by Kevin. Kevin answered my wife and i questions to our complete satisfaction. If you are a home owner that cares for you pool and trying not to WASTE your hard earned funds, i would for sure stop here, ask a few questions and compare prices from where you have been shopping before. As for me, Active Pool & Spa Service has a new customer. read more

We needed to replace a valve on our spool equipment. Joe returned my call promptly and was able to give me a quote based on his inquiry and my submitted photos. He was available for service a few days later and used COVID-19 safety precautions (mask, gloves, social distancing) when making the repair. The part is working properly, and all is good! read more

I love these guys. Knowledgeable, professional, friendly, no BS, flexible, so willing to help out, answer questions, fair prices, good supplies, good service. Love them. I'm surprised that there's only one review about them -- they are so good. Small establishment that takes, cash, checks and debit cards. I've used them for a variety of things and greatly prefer them over any other pool supply/service in this area (and I've tried a number of them). read more

Kevin aka: "Poolman" is the best. Kevin is always helpful, knowledgable, and friendly. Kevin is always glad to test your water and help you get back in the right direction without "selling" you things you don't need. Active has reasonable prices and are a great source for information and care. I drive way out of my way to support their great business and have recommended them to several people.... Keep up the good work! read more

Kevin is a fount of knowledge on pool equipment and chemistry. All supplies reasonably priced. Good resource for HB and Fountain Valley. Good inventory on all products. read more

Since I have been coming here my pool has been maintained the best in the 26 years we've had the pool. Pool stuff is not cheap but here I have always gotten the help I needed to do it myself and save money. I may be able to save a dollar here and there shopping around but rather than saving pennies I'd rather go to a local store, get great service and save money in the long run. Just stop by with your pool water and give this business a try. read more

To save money I've decided to maintain my own pool. I stopped by last week and spoke to Kevin who was extremely helpful. He tested my water and told me what is needed but didn't try to sale anything. He also answered questions about my heater, pump and filter. I highly recommend Active Pool & Spa. read more

Wish I didn't have to give a star. Wouldn't recommend this place to my worst enemy! Service guy show up at my house I proceeded to show him my heater he says hey buddy I still have to get my tools! (In a rude manner)I said let me show you the heater he states I've already been here I know! I say do what you want then. He gets in his truck and drives away noting said. Very unprofessional!! I call the office guys says sounds like we're not going to do business!! Again very unprofessional all the way around. Do not use this pool store!!!!!!!!!! read more

When I tried to fire up my 9 year old pool heater in advance of Grand Daughters birthday swim party I found it would not start. Called Kevin at Active Pool and, explaining my dilemma, he was able to get to get Joe out that afternoon. After diagnosis, decided to replace heater with new Pentair Mastertemp 400. Joe and Kevin worked their schedule so heater could be installed in time to support the pending party. Good news! Bad new was that when new heater was installed on time as scheduled, it did not work properly. It was cycling on and off and would not run consistently. Kevin immediately contacted Pentair and they sent out their warranty tech to diagnose heater. He replaced internal electronic board but heater still would only cycle on and off as above. Pentair tech reported back to Pentair and they came back asking that I check my gas valve to ensure it was a "full flow" valve.....this in spite of the fact that it was the same valve that had been there for the nine years previous with the exact same model heater. Kevin followed up with me the same afternoon as the Pentair people were there and when I told him what had happened, he said to let him handle it directly with Pentair. He felt the heater was detective and should be completely replaced with a new one, which, at his own decision and risk, is what he did. He also took me completely out of the middle between him, Pentair and Pentair's repair tech. Kevin's active intervention and support resulted in a quick resolution and is the exact type of support and customer service one would hope to receive but so often does not. He pro-actively made my problem with the new heater and Pentair his problem and solved it immediately and to my complete satisfaction. PS read more

Kevin is great! He is super knowledgeable and really made it easy to choose the right chemicals for my new spa. He'll be able to answer all your questions. read more