Dealing with OC spas and hot tubs has got to be the easiest decision I've made in a very long time!…read more I bought a house back in June and it had a hot tub but the cover was trashed and the corner pillows we're growing gunk on them but otherwise the spa was in great shape. I called Ryan at OC spas and hot tubs and texted him a few photos and not only did he have the exact cover and pillows in stock but also at a great price and was delivered the next day. Yep, I'm a happy camper and now the spa looks brand new! Thanks a million and Ryan and your team and you're the first place I'll call when I need replacement parts.

Ryan was absolutely great, just got my hot tub installed today. Very personable, great…read morecommunication and so helpful. Truly helped and installation went great! Danny is amazing too! Excited to use it

Robert is a pro who definitely knows his sh*te, and he's just a great guy. Flexible, communicative,…read moreresponsive, super friendly and chill ... great customer service in the kindest, most personable way. Our pool needed A LOT of help, and he quickly restored it to its beautiful blue glory. I'm grateful for his expertise, and I look forward to him expertly maintaining our pool for years to come. Right off the bat, he recommended a way to resolve a leak without overselling or upselling. Just solid advice. If you're looking for superior pool service, Robert is your man. Highly recommend.

Absolutely recommend Robert! Reliable, professional, and knowledgeable. My pool has never looked…read morebetter, always crystal clear. Communication is great, shows up on time, and actually cares about doing the job right. It's such a relief to have someone I can trust to maintain my pool consistently. If you're looking for a dependable pool service, this is your guy.

1/5 -- Shockingly Bad Customer Service…read more I genuinely can't remember the last time I received customer service this bad. I walked into Leslie's for three simple things: a water test, DE, and replacement chemicals for my home test kit. The employee said hello, tested my water, printed the results, handed me the paper...and literally said NOTHING. No explanation of the results. No recommendations. No "your water looks good" or "here's what you need." Not even "anything else I can help you with?" He just moved on to another customer. So I actually had to GET BACK IN LINE to ask for the replacement test bottles I had come in for. He told me they were about $8 each. I asked what an entirely new test kit cost, and he said around $30. He then rang up the individual bottles--which totaled around $30 anyway--with zero effort to explain which option made more sense. And the DE I came in to buy? Apparently that was asking too much. He never asked about it, never rang it up, and never even attempted to find out what else I needed. Then I noticed what was open on the store computer: his homework. Suddenly the complete lack of interest in helping customers made a lot more sense. Apparently writing a paper was the priority, and customers were just an interruption. I'm not expecting five-star concierge service at a pool supply store. I am expecting someone to actually DO THEIR JOB. Explain the water test you just performed. Ask what the customer needs. Make a recommendation. Ring up the products they came in to purchase. Maybe even demonstrate some basic courtesy. The most frustrating part is that I walked into a specialty pool store specifically because I wanted advice and products. If the entire experience is going to consist of silently handing me a printout and making me repeatedly ask for help while you work on homework, there is absolutely no reason to shop here instead of ordering everything online. Truly awful customer service. Leslie's should be embarrassed that this is the experience customers are getting in one of their stores. I certainly won't be going back to this location.

We were long time customers of the Leslie's store that closed in Huntington Beach at Magnolia and…read moreGarfield. I made my first trip to the Costa Mesa store on Sunday July 26. David the General Manager was extremely helpful and friendly ! He was able to quickly diagnose what was wrong with our 3 year old Pro Maxx pool sweep. Because of him, I will be back to this Leslie's! Leslie's is very lucky to have him as a General Manager !!!

Irvine Spa has updated their facilities. Some rooms are getting renovated, some rooms have cushion…read moremats with head rest to lay. There game room is actually pretty cute now. It use to be a kids play area but they change into a photo booth, claw machine game room so older folks can enjoy. Their food court menu has expanded too. It use to be mostly Korean food but now you have shave ice, fruits, salad and smoothie drinks. Which is great if you're not particularly wanting anything heavy. Yes price has increased but they are also updated and expanded to make the experience more pleasant which I appreciate. It being over 6 months that I last came and was pleasantly surprised. I stop going for a while because the price increased but the facilities stayed the same and a little underwhelmed but now I'm enjoying it little bit more. It seems like everything is just a little bit better now. I see the effort.

I used to go to iSpa pretty regularly and was even willing to drive over an hour to get here…read morebecause I loved the atmosphere so much. They put a lot of effort into recreating the feel of a traditional Korean village in their jjimjilbang and rest area, and it really does make you feel like you've been transported to Korea. The women's soaking pools are also spacious. Unfortunately, my most recent visit was really disappointing. The jjimjilbang rooms were noticeably cooler than I remembered. Most of them were barely warm enough to make me sweat, and even the hottest room didn't feel hot at all. At first, I assumed something was malfunctioning, which I would have completely understood. However, I asked the front desk and was told that these are going to be their regular temperatures moving forward because they had been cited by the health department for the rooms being too hot. I understand that they have to comply with health department requirements, but for someone who specifically comes here for the traditional Korean sauna experience, this completely changes the experience for me. If I'm going to a sauna, I expect to sweat. The LA weather outside honestly feels hotter than some of the sauna rooms now. It's unfortunate because iSpa used to be worth the hour-plus drive for me, and I genuinely loved coming here. The atmosphere is still beautiful and unique, but without the heat I expect from a Korean sauna, I don't think I'll be making the drive back.

I recently finished a major remodel and pool project with Gold Coast and could not be happier with…read moreNick and his team. I was referred to Nick after another pool contractor failed to deliver on his obligations and left my project incomplete and in total disarray. Nick met with us and provided a very honest scope of work, a realistic budget, and a reasonable timeline for completion. We overcame equipment shortages, material shortages, supply chain disruptions, and came in on time and under budget. We are beyond pleased with the pool ans spa. He saved our project and became a great friend in the process. Thanks Nick!

Just updating my previous post from 15 years ago. Since Nick built our pool and hard scape in 2007…read morewe have been very happy with his support. When variable pumps became available he recommended we only upgrade one of our two pumps, the one that is the 'workhorse'. He brought in an expert to set up our Wi-Fi Aqualink. He's come by to checkout possible issues and always has smart and informed recommendations. Always available and engaged. Fantastic customer service! He's become a personal friend and is always so positive.

Marcus is the real deal! After a couple of companies told us we needed a new pool heater, Marcus…read morecame out, diagnosed the actual problem, found the replacement part, and had everything fixed the very same day. He saved us from an unnecessary and expensive replacement. Honest, knowledgeable, and just a genuinely nice guy. We couldn't be happier and will definitely be calling The Pool Nerd again. Highly recommend!

I requested a number of bids to repair our leaking Pentair pump/motor, and Marcus was able to fit…read moreme in on the same day. I let him know what repairs others had recommended, and he confirmed that the seals and impeller needed to be replaced. However, he said the seal plate was fine, and did not need to be replaced at this time. I appreciated his honesty, as he could have charged us more for an unnecessary repair. While he was at our house, I also noted that one of the valves leaked when we ran the spa, and he quickly diagnosed and addressed the issue. Finally, after he left, I noticed that one of the connections (which he had removed to repair the pump and motor) was leaking. He ended up coming back multiple times to correct the problem (he ended up replacing a pinched o-ring), and he even checked in a few days later to ensure everything was working smoothly. Super nice guy, he was very knowledgeable (he mentioned having experience as a Pentair technician), and honest, and his pricing felt more than fair. While I hope we don't have any more issues with our pool or pool equipment, I would not hesitate to hire Marcus again in the future.

Jim is a very honest and knowledgeable person. My Jacuzzi had a problem and he tried to help me…read morefix it on the phone but since I have no knowledgeable about it, he came to my house as scheduled and fix it for me. He has ample knowledgeable and skills and was able to find the problem quickly. He's also very honest and fair with how much he charges for services. I recommend his services to any person who needs help with a Jacuzzi. Thank you Jim, I truly appreciate your help

Jim is a real professional. His communication and scheduling was on point plus he was on time for a…read moregood start. He quickly diagnosed multiple issues and had some parts with him to get the spa up and running quickly. He had to order a part and returned a few days later to perfect something he thought could be an issue in the future. His prices were more than fair and I have someone I trust and enjoy working with for the future! Thanks so much Jim, Howard and Debbie

Dennis is a great guy--professional, responsive, and someone who genuinely cares about taking care…read moreof people. He takes a lot of pride in what he does and in treating people the right way. I would recommend Platinum Pool Company to anyone! Let's go!!!!

Just wanted to say thank you to the team for bringing my backyard to life. They built my new pool,…read morespa, patio, and full landscape from the ground up. The quality, communication, and attention to detail were on point. Highly recommend if you want it done right and correct price.

Our pool and attached spa were remodeled by Infinity Pools in 2017. It took about three weeks and…read morethey did a WONDERFUL job. Thomas and Charla were very helpful (and PATIENT!) as we went through this process together. This was my first pool, much less my first pool remodel and I was very nervous and asked a lot of questions. They were so good about everything and helped me at every step. The cost was very affordable and the work was done efficiently and cleanly. The pool is still looking wonderful today and I could not be happier. Our 15 x 30 rectangular pool (with pour over spa) was original to the 1976 construction. Along with related plumbing and repairs the team installed: StoneScapes finish (Aqua Blue with a 20% abalone) Fujiwa Bora/Sea Colbalt & Legacy/Blue stone tile Two 2 Pentair color-changing Intellibrite lights

So sorry Thomas and Carla I am late posting this! We used…read moreinfinity pools on a referral from a friend. They re-plastered our pool and hot tub in January 2014, very fair price, very professional, we are very happy! About a month ago I noticed 2 spots in the deep end where the plaster had cracked and peeled. Not only did Thomas offer to drain the pool, fix the plaster spots, and pay the costs associated with the water company, he personally took time out of his busy day to check the entire pool to see if there were any more spots on the plaster that were defective, there was, and again fixed at no charge. We are thrilled we chose infinity pools in the first place and even more so now that they stand behind their work! Great company, great owners!

Solid pice of equipment. Beautiful in the space. If you are a dedicated cold plunger this is a…read moregreat piece of equipment that is awesome. So far so good, the set up was easy. The only negative would be the price point that puts it out of reach for many. I consider it as an investment in my health and wellness. Excited to get a lot of use out of it and share it with our many curious friends.

From the owner: We manufacture & sell Cold Plunge Tanks used for Cold Water Immersion Therapy as well as contrast…read moretherapy. As opposed to Cryotherapy where you have to pay expensive fees and take time out of your day to drive to the location for your treatments, our cold plunge tanks are right there when you need them and cost you next to nothing to use once you have them in your home. If you have questions about what we are or what we do....give us a call at 714-617-2007!!