I bought a spa from Conroe Spas back in 2003, which later became Olympic Pools and Spa. Over the…read moreyears I've had my unit serviced and they have always done a great job from diagnosis to repair. Recently I shopped for a new unit and Angela explained to me all of the newest features and helped me narrow down which unit I will buy next. Very knowledgeable staff and friendly service.

I sent them a message requesting a quote, with pictures of the pool included. I had to call them 4…read moredays later asking why no response, and they had just found the message. Randall was supposed to get back to me the next morning. That never happened. I had to call again. He came out 2 days later and said he would have me a quote that afternoon. That was 3 days ago. No quote. Terrible communication- it's like they don't want your business. Stay away from these losers.

#30/100 Yelp Dec. challenge. Nice pool shop with super…read morefriendly service. Was looking for some last minute Xmas gifts for a friend at work and stumbled upon this pool shop. They have a few fun items like themed thermometers and blow up items for pool. Note: there was a strong chlorine smell as enter however it is a pool shop so no less stars for that.

Welcome to the neighborhood, little gem! I am very surprised this area did not have a pool supply…read morestore considering all the pools in our area. This used to be a Tide Dry Cleaner. We have plenty of cleaners, we needed this pool store! I was immediately greeted by the husband and wife franchise owners. I spoke for a moment with the wife about my needs and soon learned they have referrals for plaster work, pool maintenance/service workers and expert knowledge about pools in general. I was given a container to bring a sample in of my pool water to have it checked at no cost. I was delighted to have such a warm introduction to the store. Aside from the maintenance and chemical items, they also have fun floats, thermometers, outdoor clocks, towel holders and much much more. The store was exceptionally clean. I have always liked pool stores since was a kid. The smell brings back so many memories. Seems I was always in a pool store with my dad or my grandmother. We would go in for chemicals to treat our pools. Back in the mid 70's and early 80's, you did it yourself since having a "pool guy" was not as common as it is today. I'm very excited about how well the store is stocked. They pack a lot in this small space and I will be back to get some new floats soon. They carry my favorite brand of floats, SwimWays. Great customer service, pristine store, good prices and big selection. What more can you ask for in a pool supply place?

The tech Jeremy was excellent. Esmerelda that answers the…read morephone in the service dept- has a haughty attitude, she has no intention of listening to the concerns of the customer. Additionally, she charged my credit card without ever contacting me to know the balance. I never got an invoice and it was way more than I discussed with Jeremy who gave me a heads up of the cost. When I called to discuss, again, haughty attitude, and the owners/managers of the store were gone by 3:50 pm....right-o! Based on this, I could not recommend. Looking at reviews now, I say you have less than 50% average of being less than happy with this business. Esmerelda needs to go back to kindergarten where they actually have more manners and business savvy than she has. And it looks like the only people that gave them 5 Stars are sauna buyers....the day will be coming when their experience with them differs most likely. The entire experience counts however when businesses only care about the money coming in, my experience is the norm for these type of people.

I had such a great experience getting a hot tub from Spas Unlimited. Our old tub was so old I…read moredidn't know what I was looking for and Garrett was very helpful with explaining the tub features and tiers. The delivery of my new tub and the removal of my old tub went very smoothly. Laura was able to adjust the delivery date when I had to move it with no problem. The delivery people showed up when they said they would.

Best price in town by thousands and excellent work! Very hard to find both these days! Highly…read morerecommended!

Professional and Knowledgeable Honest company. I have known these guys for many years and…read moretrustworthy is the word I would use to describe them. They will see you through any job and make sure all of your needs are met from start to finish. And after they finish if you have any questions. I highly recommend Aquatic Pools And Hot Tubs. You can always call Justin on his personal cell.

I moved from the area and had to repair the swim spa before selling the house. Working remotely on…read morea swim spa you need a company that's competent and you can trust. You also don't need a different spa guy and electrician. Carl was my tech and he's also a licensed electrician, saving one headache already. He diagnosed and fixed the problem quickly. He explained what's going on instilling trust in the diagnosis and solution. The office staff was a huge help too. I requested several favors including rushing the job and the team helped wherever they could. If you have a spa, or a swim spa, give Spa Inspectors a shot. They're responsive, responsible, and completed everything they said they would on time and on budget.

Just astoundingly good service. Johnny has been doing this stuff for 30 years, and patiently…read moreexplained what was going on (GFCI, air switch). He fixed our jet tub in an hour, and did it all neatly. Having a technician who is deeply experienced and also super nice is a rare treat. He documented the model and serial number for future reference, showed me the part he replaced, and shared some tips about the Kohler tub. Couldn't be more pleased.

Stay away from this equipment and company, system keep breaking John came fixed (supposed ) 2…read moremonths later same issue, no warranty for previous work! Called and instead of honored warranty he want to charge again when requested warranty he rudely indicate that paying is the only way to get the system working. Just stay away from Nature clear salt water system, company and employees. Beer to go with a more comercial supported system!!!!! After doing more search about this lame company found that lots of other customers have experienced the same bad and rude service from them.

Excellent place for your hot tub needs. Mike and Pat were so helpful. They helped me find the…read moreperfect hot-tub for me with a fantastic warranty. The customer service has been outstanding. They worked with me to get the hot tub delivered to my convenience and were so responsive to any needs and concerns I had after the purchase was complete. I highly recommend this as the place to purchase a spa.

Recently purchased a used spa from this company. They were very helpful from the beginning. They…read moremade my purchase stress free. They gave me several recommendations to help me get ready for the spa and everything worked out well! Thanks!

**Beware of long review on why not to hirer Backyard Innovation**…read moreOn 12/20/2020 I signed a pool construction contract with Backyard Innovation Pool Company owned by Kris and Christy Macri. What I thought would be exciting 2-3 month constructions project became an expensive year long nightmare. During the first week in March they had the gas, internet and electric companies come out to survey my backyard and mark the location of lines. Excavation commenced on April 3, 2021 but was halted same day because Kris and Christy failed to properly locate the electrical line prior to excavation and a line was almost damaged by the digging. This was red flag number one. Excavation was completed on April 20, 2021 after having line re-routed. Then for the next 8 months there were multiple delays, excuses and request for more money above the contract price. Red flag number two came during the months of late April through August 2021. During May we possibly had above seasonal rain fall which delayed progress but my problem with Kris and Christy was how they prepared and managed for it. They did not properly cover the site nor continually pump out the water to keep the area dry. It led to a cave-in where the electric line was re-routed and left the re-routed line exposed. They didn't actually come out until I sent a video of frogs using my cave-in mud pond as their singing grounds throughout the night. Afterwards they came out to evaluate the dig site and pump out the water. Not much happen after this point except mid-June I met with the Kris and Christy to discuss the lack of progress and my concern for the integrity of my pool. At this point they stated it would cost me additional $12,000 to fix the cave-in but they were willing to pay half. I agreed to this because I just wanted my electric line protected, the contract did not address this explicitly and I wanted to expedite this process. They boarded up the side wall of the pool about a week later, but minimal work was done on my pool for the next month in half. I sent multiple text to Kris and Christy about the lack of work on the steel frame and plumbing. I got multiple excuses on why no crew was working on my project. Also complained that the recently fixed cave-in seemed to be worsening again along with what little steel and plumbing work that was done was now floating in water from rain. Again excuses. I was told things would move more smoothly once the gunite was poured. Red flag number three occurred on August 20, 2021 when they started pouring the gunite. What should have been an one day task turn into a 12 day project. It led to gunite on my patio roof and the end protect was poorly done with uneven walls (see pic). Red flag number four, during the September and October not much progress occurred but got multiple excuses. Though they requested more money, stating the cost of the tile and decking material had gone up due to COVID. Also they inform me, my pool equipment/pumps were still on backordered. At this time, I asked why my material and equipment hadn't already been ordered at the time I signed my contract and selected my material back in December 2020 and January 2021 which should have locked in the prices. You guess correctly more excuses and blame placed on COVID. Like an idiot, I agreed to the price increase in material because I just wanted this to be over. Mid November they started tiling my pool. I was told they would complete tiling, the plumbing (without the equipment) and electrical portion over the next week. Of course, this did not happen. Final red flag, it took 2 weeks to complete the tile. The plumbing was completed a couple days before Christmas which left by backyard and front yard a mess and the electric portion was never completed. I sent a text to Chris and Christy stating how my front and backyard was left. For a couple days I received no replies but then receive a text on December 17 from Kris that all of his crews are off till the 2nd week in January and he would have the cleanup done in the 2nd week in January. I replied it wasn't acceptable but never received a reply. I decided not to let this ruin my first Christmas with my family since the COVID pandemic and will deal with it after Christmas. The next time I got reply from Kris and Christy wasn't until January 12, 2022 after sending two text for updates after the New Year. Surprise, again they asked for more money to complete my pool. It would have been a 32.9% mark up from the contract stated price. I would like to point out the fact that on my same street another house had started building a pool in earlier November 2021 and completed it by Christmas. At this time, I reach my endpoint. I decided to fire them and involve a lawyer. A little late I know. It took me a while to find a company willing to take over the project for liability reasons. Luckily a pool renovation company was willing to take over my pool project and started work mid-March 2022. Since then, they have found

**Buyer Beware** Kris Macri and his team at Backyard Innovations built a swimming pool at my house…read morein Richmond, Texas. The project started in late 2020 and completed memorial day weekend. I never had any issues contacting Kris during the building process. Once the pool was completed, we noticed that the pool deck was cracking and there was a large discrepancy in the plaster color/shading (within 1 day of pouring plaster). We notified Kris and he said he would take care of it in the "off" season when we weren't using the pool as often to swim. He told me he would drain the pool, acid wash the plaster and then re-fill the pool in hopes this would correct the discoloration in the plaster. He was also supposed to send his crew back out to repair the areas where the deck was cracking. I have been trying to schedule a follow up with Kris since the beginning of October and he has only replied once (10/18) telling me was going to check with the plaster crew. I have followed up with calls and text messages weekly since then and never got any reply since October 18th. Per his contract the plaster and decking are covered under his warranty so the fact that he is not communicating with me is very frustrating.

I would not recommend this company to anybody. We had a saltwater pebble tech pool which we had…read moreconverted to an Ozone & UV filter, and we asked them to have the boulders repainted and sealed, and the pebble tech power washed. They are just contractors so they hired other companies to come out here and take care of each of those components. they were too remove the current calcium line first from the rock outline (from my understanding that can bead blasted or another assortment of ways) and then re-stain and seal. But they did not do that they just re-stained it so where the calcium line was before the paint is not sticking. It apparently has a two-year warranty but I have called several times trying to get in touch with somebody and on one occasion I got Letty to answer the phone and she advised me that the company they used for the Boulder stain only speak Spanish so she would call and talk to them for me. But I have not heard back I have been following up for over a year with this issue. There's absolutely no customer service they will not call you back or email you back if there's a problem. So your warranty is basically null & void because you cannot get in contact with anybody. We had them servicing our pool once a week but literally the guy they would send would come out check the chemicals empty the skimmer baskets and occasionally vacuum the bottom of the pool. But he never brushed or kept up with that calcium ring where the waterline is so that ring has just grown out of control again. And I had to remind him when it was time to clean the filters because they had not clean the filters either. So we canceled our weekly service because we just felt $170 was not worth the lack of care for our pool.

Chris has been a pleasure to work with! We initially reached out about a year ago and he has been…read morevery generous with his time as well as authentic every time we've met. He's been flexible with our timing, had a very well thought out pool and construction design (our house is mostly geometrical so we scratched the initial design I brought to him and went with his geometrical design as well as went with his suggestion to have a retaining wall built so that the structural integrity of our pool is not compromised). When you meet Chris you'll notice that he is very knowledgeable about what it takes to build a quality pool. There are many small things that Chris has pointed out that I'm sure any other pool builders would have missed (like pouring the gunite first entrance step one inch lower to compensate for coping, pouring the second step wider so that the overlapping coping doesn't shorten its width and makes it shorter than the other steps etc). We are very happy of our current build (still in the plumbing phase) - I will update this review with pictures of the finished project once it's done! Have already started recommending him to family members who will be building a pool soon and recommend you give Chris a shot too.