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Miami Beach, FL

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Leslie's Hotel

3.4 (107 reviews)
ModerateHotels
Open • Open 24 hours

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Octavio, needs to be fired.
Sylviana M.

If I could give this hotel zero stars I would, the worst customer service ever. DO NOT STAY HERE! I repeat, do not stay here. They get your money and then treat you like you aren't a paying guest. They racially profiled my friends and I during our girls trip in Miami'. We walked in and they assumed we weren't guest and immediately began to be rude and nonchalant towards us. We had no issue giving them our room number and ID's but they continued to badger us and when we asked for management information, they wouldn't even tell us the managements information to complain. Wendy and Octavio need to be fired. I will be spreading the word that this hotel is not worth the money or time. I am requesting that management get in contact with me about my experience ASAP. The employee's in these photos need to be fired . We made them aware of our issue and not alone did Wendy ignore us in our face but she also refused to give us the contact information of the property manager or anyone else for that matter. She did not care if the situation was rectified or not. I'll be filing a complaint with the better business bureau as well. I have video footage of the full exchange that took place on Friday, July 22nd.

Leslie Hotel

i booked this hotel for my family and i as we are having a cruise out of the miami port. we booked 3 days before and 3 days after. we get to the hotel to find out i accidently booked an extra day in the beginning of the stay. the front desk clerk said that he could re activate our booking which was greatly appreciated. i asked about a refund being issued for the first day and he said all we needed to do was call through the 3rd party that we booked with which was through Royal Caribbean. he was very understanding of our situation. so that is what we did. we called the agency and they ended up calling the front desk "terry". they said the front desk clerk declined a refund so we asked the agency if he would be open to a credit instead for the restaurant that is in front of the hotel and she called the front desk clerk again and asked about the credit. he declined. the agency recommended we go and talk to the hotel staff ourselves to resolve the issue so my mother and i decided to head downstairs to talk to the front desk clerk (terry) ourselves. we waited for the clerk to get back to the desk and when he arrived he was hostile towards us both from the start (which is when i started to record our conversation with my phone in my lap) we tried to explain the situation about how we were not in the proper head space when booking as we are going through a hard time with my grams being ill and how i mixed up the days when booking. the man proceeded to interrupt me and say how we didn't need to explain ourselves and that he could tell we were already angry and upset and we're not gonna listen to him even as my mother and i were talking in a calm demeanor the entire talk. the man proceeded to raise his voice and interrupt us the entire time throughout the conversation. he then stated that if we booked directly with them, they could have offered us a refund, and then when i restated what he said, he back tracked and said no, "we may have been able to help". He even stated how he was going to write an email to the manger (george) after the first call from our 3rd party agency had called but then he got upset after she called him back and decided against it. he kept mentioning how the general manager of the property would not be understanding (direct quote) as he has worked with the general manger (george) for a long time been doing this for 28 years. We ended up going back to our room and leaving it at that. When we got back to the hotel after the cruise, we had a lady who ended up helping us and was very kind. She upgraded our room which was very kind. Only thing is, they were doing construction on the rooftop right above our room from 9am-5pm every day which was a little upsetting being woken up early after being up late. Overall great location, staff in the morning was great, restaurant below is amazing, just won't be returning for future visits.

Double queen room city view
Israel H.

The location is impeccable and the service was very good, so the checkin was a breeze. The room was very nicely decorated and spacious. I loved the rooftop pool area, although it does need some attention. Some of the cabana couch areas are missing their roof and the lounge chairs by the jacuzzi are missing their pads, so it's difficult to sit on. I was very surprised that there wasn't a bar or food here anymore. There aren't any tables out front or breakfast option. Based on previous reviews, it seems like it must have been removed.

View from Leslie King Room
Nathan T.

This hotel gets a lot of things wrong, and not much right. The bad: It's expected to have a poor view - but this view of the alley was terrible. And added to non stop noise issues. Included the 8:30am garbage truck pick up. In addition, anytime someone walked across their room upstairs you could hear it. There was an overwhelming smell in the room upon arrival - like someone sprayed a scent to cover something up. We finally discovered a glade plug-in. Removing it helped that. The hotel offers "beach chairs and towels". You are better renting a chair at the beach. The front desk refused an additional towel for our party and also told us we couldn't take one from the room. (Where do you want me to get an extra beach towel?). This was the theme of service from the front desk. The bar publishes that they have a bar when they do not. Want a drink from next door? $30 for a margarita. Middle of the road: TV was broken. It was quickly fixed by a hotel rep but the solution was letting the cable box hang below the TV. The ok: The pool is a nice escape and gets great sun. Some of the other guests were not respectful with their smoking or music in the pool and the attendant did nothing to correct it. If you want a cocktail - be prepared to bring your own. We thought we might be having a unique experience - but after visiting with other couples at the hotel it was clear we were not alone. We confirmed that other guests had done what we had done - taken a loss on their rooms for a few evenings and ventured out to other parts of Florida to salvage their vacation. I would advise staying blocks away from South Beach. If you must stay there - pick a different hotel.

The Leslie at night.
Asta R.

We loved this exquisite boutique hotel so much we came back in February! Located in the heart of the Art Deco district in Miami's South Beach, it is steps away from almost everything you would want for a fun get away. The staff is extremely helpful and attentive to all your needs and have suggestions for activities too. The cherry on top is Daryl the night manager, not only is he one of the nicest people we have met, he is also the best dressed man in South Beach and on Ocean Drive!Be sure to say Hi to him when there...he has lots of suggestions for unique hidden gems in all of Miami. It's fun to sit on the porch in the evenings and people watch too!

Tonyia F.

Right in the middle of all the action, is this hotel. Conveniently located right in the heart of Ocean Dr. You don't have to really go anywhere, the view is amazing. People watching is very entertaining from the front porch. Staff was extremely accommodating. Lilly went above and beyond to make our stay memorable. The rest of the staff was just as pleasant. If I ever come back, this is the place I would stay. They have the rooftop pool area and many restaurants in walking distance.

Jen S.

The business decides to respond 3 months after my review: USELESS. The business's response contained a generic apology for the inconvenience but never a follow up directly to the customer for the actual incidents considering I gave very specific examples as to why they sucked: USELESS. Just because you responded doesn't mean you resolved it. Let's make that clear. Your aim to high standards is a complete phony considering you can't even respond and resolve in a timely manner, and that by responding, you think that it closes out the issues presented. If you care for your customers, try harder than what you did here.

Pool
Apple S.

This hotel is located right on ocean drive in south beach. It looks pretty much like any other Art Deco hotel on the strip. Outside seating with music that's not too much, we sat in the corner away from the speakers. Outside visitors bathrooms are gross, it's like pool ones and not maintained. Inside the lobby is simple and clean. Prices during Art Basel are extremely high. For some reason the receptionist kept charging 2 nights even it was only 1 night and kept being repeated. We got charged for 2 nights at the Art Basel rate that's ridiculous. There's 1 elevator. It took us to the second floor where our rooms were. Rooms are very pretty, romantic with the drapes. Bathroom has a modern rain shower. The samples to use are basic (no body lotion, shower cap, etc. but only bare necessities provided). There's a mini fridge and safe which are a big plus!! Beds were comfortable and I slept good. Except for the noise from room service non stop all morning intentionally to get you out. Like chit chatting out in the hallway. The roof top is gorgeous and best part of this hotel! Pool, hot tub and beautiful seating booths. There's handicap elevator. The complimentary breakfast was terrible. You better of with Mc donalds all day breakfast than eating here. Besides the fruit salad nothing was appetizing to me personally. But it's included in the very expensive room. The hotel phone number listed on google and their website does not work.

Erik P.

Review is based of the food. But the hotel is in a prime location right on Colin's. Service - Workers here and all up and down the strip are a bit pushy trying to sell you on the deals. Aside that the service was good, had to wave down people once for a refill on our drinks. Food / Price - Small portions with okay taste and flavor but for the price can't beat it. Deals - They offer a buy one get one free on drinks thats a really good deal. Breakfast deals are great also. Views - Amazing as you can sit and enjoy food and drinks, while seating down looking at people cruise and walk down Colins. Would come back.

Drinks downstairs: mojito, strawberry mojito, and piña colada
Lanha T.

Stayed here over the weekend. Had a little hiccup with booking through Expedia. Apparently put only 2 people staying instead of 4 and had to tack on an extra $40 per person fee. The person who checked us in was very chatty and took awhile to get people processed in, would've appreciated quicker service. The next front desk lady was a little rude when asked for towels and chairs for the beach. Other than them the employees were very nice and accommodating. Always someone there to open the door and someone asking if we wanted a drink at the bar. The room was clean and comfy. Updated bathrooms with rain shower head. The lighting in the bathroom was pretty dim. Our view was of a dilapidated hotel next door that was maybe 20 feet away. Overall the stay was enjoyable. You get what you pay for. Grab some drinks downstairs. They're huge!

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Thanks for your review. Hope to see you back soon Warm regards

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Muchas gracias! Esperamos recibirla pronto de nuevo en nuestro hotel.

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Review Highlights - Leslie's Hotel

“Yes, it's right on Ocean Drive, where all actions take place and it is on a busy and happening Street.”

Mentioned in 16 reviews

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Let me start by saying we had a blast here! We've been here in the past, but this time we had an…read moreopportunity to have a balcony, ocean view pool suite, and I jumped on the opportunity. From the moment we arrived with check-in, getting our bags to our room, we were treated like true VIPs. Once we got to the room, we had time to change and head to the pool. The evenings were great as we were able to sit out on the balcony and relax, while at the same time being in the lobby or hitting the restaurant was always great. We took advantage of the on-site yoga classes and the beach every day while we were there. The beach area was nice, in the servers supporting the beach I felt did their best to accommodate all of the guests outside. If you're a frequent AMEX user, I would definitely recommend going through your AMEX as it really did just make a difference. The grounds were well kept the pool was clean. The staff was friendly and most importantly, we had an overall great experience. I would definitely recommend it for anybody coming to South Beach to come here, as it's centrally located and it's easily accessible to lots of other activities you may want to consider.

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Leslie's Hotel - hotels - Updated October 2026

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