This place is awesome the staff is very knowledgeable and I like to have my water tasted by them they know exactly what I should do

I drive past 3 stores to get to this one. I first went there because the closest stores didn't have what I need and I stayed. Jason and his team are decent people who sell you what you need and advise you on what to do. No pushy upselling and walking away with items I didn't need. They have helped me keep my pool decent and I am happy with the service I receive. read more

This is a good location! Leslie's is a good pool store that stocks most of the things you will need to take care of your pool. Their prices are higher than you'll find online, but that's common with brick and mortar stores. If you enjoy the experience of having a human being to help you, you will love Leslie's! The staff is very knowledgeable and quick to ask you if you need help. There are several locations in the valley, and I like this one. Go test your water for you if you have troubles and need recommendations for solutions. read more

Staff very attentive and courteous. They greet you as you enter and genuinely are helpful with questions you may have and solutions to your problems. From water testing to part needs they handle it all, even with the busy summer needs of customers. Great job folks, keep it up! read more

Great service-I ordered a pump/heater-while they fix mine-very helpful-affordable -thanks much

William was great during our store visit and purchase yesterday. He is very knowledgeable, personable, a good teacher and easy to comprehend, and seemed genuinely interested in getting us the most and best for our money, no pressure or oversell. Daniel, who did our site eval last Wednesday, was also very knowledgeable, pleasant, and thorough read more

Great store. Fast service. William Moody, assistant manager really helped me out with my pool chemical adjustments. read more

If you have a pool, spa, or enjoy spending time at the lake you will find plenty of things that you "need" here. It's usually best if I join my husband on his adventures to this store or he buys too many goodies for the pool. One half of the store is dedicated to all of the fun items you'd want for the pool or lake. They carry every type of float you can imagine from cute floats to floats with cup holders. There are also pool toys, fitness related items, and goggles. The other half of the store is dedicated to supplies, pool covers, parts, and chemicals. These are the items you would actually need for a pool or spa. We haven't had to use this service, but I've heard that they can test pool water to determine which chemicals would be required to correct water issues. Customer service is going to be highly dependent on the time of day since they sometimes are understaffed. One Saturday we were shopping for a pool cover and offered plenty of help with getting stock from the back and loading our car. Another time my husband tried to stop on the way home from work and they only had one employee working. Another customer was in the store having their water tested and the lone employee helped them for 45 minutes while the line to purchase items stacked up. I'm sure that many of the items here could be purchased online for less, but sometimes it's nice to shop in store and see items in person. read more

Thank you Ryan for helping me today! Great service! Highly recommend for all your pool supply needs!

The cats know their business. They have helped me get my spa water regulated by their water testing system. Keeps the guessing and self testing out of the picture. And they have all the chemicals to fix things when balances aren't right. Thanks my friends! read more

Bought a house with a pool in the neighborhood last year with zero knowledge of pool maintenance. While we hired a pool company to service weekly, things have come up. Initially, we bought supplies - such as a pool robot cleaner - from Amazon. Big mistake. Robot we bought was for a square pool and was damaging our round pool by bashing into it. Leslie's staff has helped us select the right options to maintain our pool and offers generous rewards (store credit) on each purchase. read more

I got into a situation where I needed to change my 2 pool lights and my spa light, so I went to Leslie's on Valle Verde. The store manager, Russell, gave me multiple options to get the task done. Very fortuitously, the items I selected, (new Colored LED Lights) fortuitously came with FREE INSTALLATION. Delivery was scheduled and Marcus from service showed up as planned and was very helpful and expeditious in getting the job done properly. Marcus made me aware that he was able to facilitate the job with a light that had a shorter cord (saved me $50+) that would suffice. Marcus even contacted the store to let them know I would be coming in for a refund on the excess paid. When I got to the store the next day, William and David were already prepared to take care of my situation and handle any fiurther requests I had. I appreciate the good, and fair service I received. read more

If you're at this location and have the opportunity to work with Will, do it! He was very nice and knew exactly what I needed for my pool. He also called around and found what I needed at another store and had it brought over to this one so I did t have to drive around. read more

This place is awesome. I just made it through my first year of taking care of my pool myself and they made it so easy. I was afraid I would end up needing an expensive pool guy but having them test my water and tell me how to treat it was simple. Plus I've had problems with my pool vacuum and they were able to clean it out for me without replacing any parts and it works like new again, for no charge!! read more

Store manager Russell is extremely knowledgeable, funny and so helpful. This is my go to location!

William was great during our store visit and purchase yesterday. He is very knowledgeable, personable, a good teacher and easy to comprehend, and seemed genuinely interested in getting us the most and best for our money, no pressure or oversell. Daniel, who did our site eval last Wednesday, was also very knowledgeable, pleasant, and thorough. read more

Pool vacuum wasn't working, took it in and the unit was repaired in 15 minutes. Working great. Wonderful service, thank you! read more

I went in last week just for some children's goggles real quick and was met with the best service by Jalen and William. I got 2 goggles w nose covers, and one athletic goggle but asked the guys when checking out about the return policy. One of my cousins has a physical condition that normal kid length straps typically dont fit, but the face mask does. I asked them if it didnt fit, what the return policy was. They were non-intrusive and quick to tell me not to worry. I could return no worries, whether today or at a later time. I came back 10 minutes later needing to purchase an adult strap for the kids mask and they made sure I was taken care of at an extremely reasonable rate. The guys even helped me switch out the straps so I wouldnt have to do it when I got back home. The store manager, Russell (name on their card) clearly trusted his employees because he didnt step in or question their decision and word when they were helping me. On top of making my purchase easy, the attitude in the store was positive and helpful, without trying to pressure me into additional toys/supplies. It's just a pool supply shop, but them making my first purchase there so seamless was important to me and I respect it highly. Will def come back. read more

They might have 6 people working there and only 3 customers and still no service waiting time just to buy something is horrible

I went to Leslies on Saturday 30 minutes before closing with my pool vac and David B took his time with it and was very cordial. I've visited other Leslie locations and have never had the type of service I received from David. As you know Leslie's is very proud of their products & it reflects in their high prices! David advised me of their APP as well as other ways through the site to save $25 on the parts I needed for my pool vac. Thank you David!!! read more

They tried to sell me a pool fill valve for $30. I picked up the same make and model for $9. At Home Depot. Filters are way overpriced. This location has some cocky guy working, I can't stand him. He tries to blame any Pool issues you have on yourself. When you walk in the store they won't let you browse, everything is about getting in your face, selling you something and getting you out of the store. I buy everything on amazon now. read more

This place has been super helpful on a few occasions now. Terry and Bill were so informative and helpful to my husband when he was trying to get a new part for our pool pump. Also, whenever we had questions, they were more than informative and explained everything in terms we could understand. This will for sure be our new pool supply company. Thank you for helping us!! read more

Russell B's Leslie's Pool Supply Store is absolutely the best ! He has been with this company for years and is an absolutely excellent manager and runs this store as if it were his own. His knowledge of pool equipment is priceless and extremely helpful. He has repaired our Dolphin Pool cleaner for us several times and knows exactly what the issue is regarding the cleaner and fixes it within minutes cleaning out the debris in the motor etc. His customer service and staff are excellent The District Manager was the first I had contacted regarding this issue a few years ago when Joe had left and we could not find a tech who could fix our Dolphin. We were grateful when he sent us to Russel at his store # 312 location is 55 S Valle Verde Dr. Ste 215, Henderson NV ! Thank you Russell ! Sincerely, Shelli Noyes read more

Needed a couple pool noodles for my daughter's changing table. No stores in town had any. This place had a huge selection, multiple colors, and super great price. Very friendly staff. read more

Bought a Dolphin from this store for over $1,000. It quit working so I took it in for repair. They no longer sell this brand and claimed screws were stripped so they were not able to do anything. The salesman was no help when I asked what I could do for repair or could he recommend a repair service. He said to call the manufacturer. I reminded him i bought the Dolphin from that store. In fact I have purchased pool supplies there for well over 10 years. NOT anymore! I called the manufacturer who immediately emailed me a shipping authorization for repair I had it back in four days. It was covered under warranty! read more

I went in last week just for some children's goggles real quick and was met with the best service by Jalen and William. I got 2 goggles w nose covers, and one athletic goggle but asked the guys when checking out about the return policy. One of my cousins has a physical condition that normal kid length straps typically dont fit, but the face mask does. I asked them if it didnt fit, what the return policy was. They were non-intrusive and quick to tell me not to worry. I could return no worries, whether today or at a later time. I came back 10 minutes later needing to purchase an adult strap for the kids mask and they made sure I was taken care of at an extremely reasonable rate. The guys even helped me switch out the straps so I wouldnt have to do it when I got back home. The store manager, Russell (name on their card) clearly trusted his employees because he didnt step in or question their decision and word when they were helping me. On top of making my purchase easy, the attitude in the store was positive and helpful, without trying to pressure me into additional toys/supplies. It's just a pool supply shop, but them making my first purchase there so seamless was important to me and I respect it highly. Will def come back. read more

I went there to get my Crawler fixed , the gentleman named Jerry said " Give me a couple minutes and I'll tell you what your looking at, " He took it apart in two minutes and cleaned it out, put back together, told me to pick the Twigs and debris up before using . It would have been just as easy to tell me to leave and come back in a couple of days and give me a 50 $ Bill . Nice to see this kind of service and honesty . Customer for Life read more

Customer service could be greatly improved here. He sold me a basketball hoop and told me to save the receipt because many have had to be returned because they were broken. That's assuring. They will price match but not with amazon. Everything in this store can be bought for almost half the price on amazon but I always prefer to give my local stores the opportunity first. read more

I've been going to this Leslie's for a while. I needed o-rings for a Jandy valve. It looked like they had a kit on their website for $5. I went to the store and they told me they didn't carry that kit and that ordering it would take 3-5 weeks. (Really? I can order a fridge and get it shipped in one day but it takes you 3-5 weeks to get o-rings??). They offered another kit which was $12.99 for 3 O-rings! Literally the cost of these things is well under $1. The guy was even rude about it saying that's all they had (William I believe was his name). I needed to purchase it to get my pool going but let's just say that was my last cent spent at that store. Rude customer service and highway robbery prices. I looked online and could get the same set for under $4. I'll go in for the free water test but you've lost my business. Not another cent spent at that store and get rid of your bad customer service individuals! I always had a pleasant experience with the staff there so this is clearly a bad apple but you won't see me again. read more

Agree with the previous reviewer that they have no PR skills. I purchased paint (rubber-based Sr Pro 7) from their Henderson branch at Valle Verde location and followed all the instructions provided by the store manager. The paint started chipping and coming off, however, within a month! When I went back to report and provide feedback, they did not even listen to simply stating that "it was 100 percent user failure, not the paint." I wasn't, of course, expecting my money back, but it was so disappointing to see them not even engage with their customers. The worse is they removed my review from their website!!! They now show three reviewers who rated them five stars! What a bogus!!! I will spend my money elsewhere... read more

Went here to check my water levels and buy a few supplies for the pool. Ryan helped me and was very helpful and informative. I am looking forward to going back to do a few upgrades in the next few months! read more

With only one person working in the store, it took me 37 minutes to have my water tested. When I inquired if he had help coming he said no, just him. After telling him it is not fair to him or the customers he acted as if I was the one with the problem. 5 people were in line behind me. The only reason that I gave them 2 stars is the convenience. Will be looking for a new pool supply store. read more

Incredible service from highly experienced staff. Very friendly and helpful. Highly recommend.

William did an awesome job helping me find what I needed and filling me in on all of the different types of pool vacs and which one would work best for the type of pool that I've got. Very trustworthy. Wouldn't go anywhere else for my pool needs!!! read more

I bought a Pentair valve adaptor kit there for 100.00. I looked online and found it for 35.00. I think a 65.00 markup is a little too much. From now on I will do business somewhere else. read more

i ordered a part from Leslies, they got the part in quickly but just didn't seem to have any customer service skills, same two guys on both times there and they both seemed to feel they were doing me a favor talking to them. I don't know what else exists around henderson but I will be looking, they were horrible. read more

As I suddenly find myself with my first pool and spa to take care of I visit these guys a lot for advise. To be honest, the service is either 1 or 5, there is nothing in between and it depends on who's working. I will however mention that the good outweighs the bad and most of the time they are extremely helpful, kind and knowledgeable. I keep going back to the store with my problems if I'm not happy with the outcome, it just takes longer to resolve or I simply go back on a different day and speak to someone else. I purchased a $400 vacuum from them and it didn't work correctly. I took it in six times. Six! It wasn't until the very young and nice gentleman who recognized me after two months of complaining and bringing the vacuum in gave me some advice about the suction on my pool equipment setting and other hints that it solved the problem. He also removed the rocks in it, but essentially his troubleshooting suggestions finally solved my $400 problem and now it works perfectly. read more

Comparing Leslie's prices to Amazon is not fair. The convenience and overhead of a store is worth some $. A real comparison would be between Leslie's and NPS. There specials are competitive and I will generally wait for what I need and go to the store with the best price. Relative, to comments about PR. I do agree that service can be a bit slow especially when there appears to have been, at several occasions, only one person handling the register. The store is well stocked, and from what I have witnessed, failed items and returns are replaced or refunded without ifs ands and buts. Service can also be slow when more than one customer brings in a water sample for analysis. The times I have been there, I have found the store associates knowledgeable and friendly. read more

I bought a Pentair Easy Touch PSL4 system online and called this location to ask if they installed them. Someone first gave me a wrong number and then while he was on the phone with me one of his fellow workman was using the line he was speaking with me on started to fax something. He yelling "hey I'm on the line." Okay funny enough I guess. Then it gives me a service number to call. I call and and was put on hold for 15-20 minutes. When someone came on the line I said I was told you install Pentair Easy Touch PSL4 systems. She ssaid yes we do then asked did you buy it from us? I said no. She she said I'm sorry we can't install it then. I said don't you think someone should have asked that question before sending me to you. She laughed and said yeah I guess so. So I call back and relay the story to one of the salespeople at Leslies and he said "well that's a one in million chance of that happening you not buying here."I was dumbfounded. I said there at least a dozen places besides Leslies you can buy this unit from. Not planning on buying anything from this place run like a Chinese fire drill. read more

quiite happy with the service. they were great about answering my many questions. will be returning to get my pool supplies.