This location and its staff have been very helpful in testing and maintaining our new to us pool build. At 15,750 gallons we need to stay on top of our water chems, and we use Leslie's to test monthly. Randee the GM here is very helpful and knowledgeable. She has answered all my newbie questions with patience and grace. We bring our sample each time and in and out in less than 10 minutes. That is if I don't gawk at all the cool pool floats and toys. We will always be back. read more

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My interaction with this particular Leslie's at Tatum and dynamite is a mixed bag. Randee is spectacular and very customer service friendly, I have always had good interactions with her. Unfortunately, the last several times I have had to interact with Santos. The last time was the final straw for me: after my water test, he took a very condescending tone and stated "you're buying inexpensive chlorine tabs off the Internet, aren't you?". He then continued his accusatory tone assuming that I have been using chlorine tabs with bonding material. I decided not to get an argument and asked for the water test results. He then proceeded to tell me to ignore half of the results and verbally gave me directions on using products that were not even on the recommendation list. You can go ahead and look at some of the other reviews and you'll see a theme with Santos: condescending, arrogant, rude, and not customer service friendly. I will take my business elsewhere from this point forward. read more

I brought my pool cleaner back 2 weeks after having parts replaced. One of the wheel bolts came out so I asked my son to drop it off and have them call me when repaired. Santos told him to search and retrieve the bolt from the pool which would have saved him a trip. We obviously already did that. A few hours later I received a VM from Santos telling me they didn't have the bolt and to come pick up the cleaner and go to a hardware store to get. I went in and spoke with him letting him know this was warranty work, he was overly rude stating they don't stock the part and made excuses about it taking weeks to get and the only way was for me to probably purchase an entire wheel assembly and that I should just go to the hardware store. Terribly lazy and rude customer service. He complained about being the only employee and couldn't do anything else to help me. He didn't even try. Ironically, the guys at Ace Hdw. told me that the Leslie's store I came from was notoriously bad with complaint issues like this from other customers. Leslie's lost my business as long as Santos is employed there read more

people have no clue and just sell you a bunch of $& products and if that don't work they do it again. hours of operation are horrible... who starts work at 10am when blue collar start at 6-7am never have any real pool parts in stock have to order ... place is over priced and useless the ace across the street is more help read more

Went in to get water tested and once again Santos was so incredibly rude. Two weeks ago we went in to get water tested and buy some shock that was on sale, I had a box on counter, he turns around and yells at me you can only buy 12! I said I am buying ten in the same tone he took with me. We left and came back when Randee was working and she was very helpful and apologized for him. Today again he was rude and talks down to you! I was visibly shaking and felt threatened by him and got out as fast as I could because I was alone in the store with him! read more

I do not recommend them their service dept is unreliable and non responsive. their retail stores are okay read more

We put a new pool last summer and I was initially planned to get a pool service. I was hesitant to take on the task of maintenance however Santino and the staff at Leslie's have helped me every step of the way. My pool chemical are on point and the pool is crystal clear. Thank you read more

This used to be a very good pool supply company. Not sure what happened but customer support turned horrible. Wait times are crazy and when you do get to talk to someone they aren't helpful and have an attitude. I'm done with them. This review does not apply to the RSM store and management. They are professional and knowledgeable. read more

The employees have been great in helping me navigate owning a pool for the first time. The free water testing service is awesome. They do recommend purchasing their products to fix problems of course, but they aren't too pushy and if I find a better price online I just buy it there instead. read more

I thought that Leslie's did a good job when they installed my new pump and new cartridge filter only a few months back. However, I cannot get the basket out of the pool to empty it. The young fellow said the opening was wrong but it has worked for years til he brought me this basket. Now that summer is here, this is becoming more difficult to clean every day. Randi and Tyler in the store are great but service to the home is impossible. I am waiting a week now for a return call. I called headquarters and had to leave a message. They told me to contact service. Duh! I complained about this when they first did it but still nothing. I'm told it is under warranty but if they keep stalling, it won't be. read more

Very friendly and knowledgeable staff! Tested my water and walked me through how to fix the problem.

Last year the leaf vacuum canister cracked in several places and needed to be replaced. I was in the hospital at the time and called the local Leslie's store to purchase a new leaf vacuum canister and to arrange/pay for the installation of the canister. On the day that the tech arrived he took one look at the cracked canister and said he doesn't want to remove it, rather just bypass it because it involves a little digging (which is exactly what I paid for). He just left the new canister since it was paid for and refused to install it. Too me this sounds like the tech is just plain lazy and afraid of a little work. So I contacted another company I had dealt with before and they came over to install it, no questions asked but it was a little more expensive. Had I not been hospitalized I would have done the work myself. Leslie's offers a service to test your water. And invariably you'll need chemicals and they are very keen on selling shock, algaecide, and chlorine. The problem is I took the same sample to 3 different Leslie's stores in the area and got 3 different results, so who to believe? About the best thing you can do is to educate yourself. Google troublefreepools and learn that you only need liquid chlorine and acid once you have a Cyanuric acid level between 30 and 50 ppm. If you keep using tablets in chlorine they include cyanuric acid and once your levels head north of 50 ppm and approach 75 to 100 ppm you'll need to add a tone of chlorine on a daily basis or partially/fully drain your pool to reduce the amount of cyanuric acid. Now Leslie's can even sell you a tablet that runs about $75 per 10,000 gallons. They sell you tablets chlorine which will cause you to drain your pool or buy 1 or more tablets to reduce the cyanuric acid. It's a scan designed to fleece you of your money. I purchased a professional test kit from Amazon, Taylor K-2006 along with a Taylor 9265 magnetic stirrer. I drained the pool and performed a chlorine wash, then refilled the pool and added 1 Gallon of Natural Chemistry 7401 Liquid Swimming Pool Stabilizer and Conditioner which was enough to raise the cyanuric acid level to 24 ppm for my 13,300 gallon pool, and then used 3" chlorine tablets (3 per week for 2 weeks) to raise the cyanuric acid level to 35 ppm; you want the level to be between 30 and 50 ppm, but no higher, so continued use of the chlorine tablets (which are expensive as well) will cause more harm than good. Over time as water evaporates and you add more water to the pool they cyanuric acid levels will eventually drop and when they fall to under 30 ppm, you can add more tablets (no more than 2 or 3 per week until dissolved & recheck the cyanuric acid levels). The trick to not having algae in the pool is to keep the chlorine levels above 5 ppm. I target 8 ppm and adjust the amount of liquid chlorine that I add each day or every other day (in the colder months) so the level heads for 8 ppm. I've been doing this since September 2019 and no longer have any algae issues. Before this when I was so dependent on Leslie's to test my water and sell me shock, algae remover (yellow or green), stabilizers, etc ... I would spend several hundreds of dollar per year. I use liquid acid (pick up both chlorine and acid from Home Depot in a 2 gallon box). You pour the acid straight into the pool in one spot in the deep end, and you distribute the chlorine in several spots. I spend much less in chemicals and really only need 2 kinds (once in a while I will use some baking soda from the 13.3 lb bag I buy at Costco to keep the total alkalinity between 100 and 120 ppm, but if you keep the cyanuric acid levels between 30 - 50 ppm and total alkalinity between 100 to 120 ppm all you'll ever need is liquid chlorine or liquid muriatic acid and you'll save lots of money and never have algae issues again. This is what Leslie's doesn't want you to know. Troublefreepools even has a calculator at their website that you can enter data from your pool and it will tell you exactly how much to add. I rounded things off and use a 24 oz jar for both chlorine and acid. I still shop at Leslie's but only for a brush to clean the sides of the pool or a deep net to skim the pool. read more

Store staff is excellent however a service call was scheduled between 8:00am and noon. No show and no call. Service tech finally showed up at 12:45. read more

This time it was my 16-year-old sand filter. I decided to bust out & get a new Pentair and practically done on the phone in less than 5 minutes!!! The Store Manager Randee did all the work, all I had to do was give her the model #, Thank you 10 out of 5 for taking care of it in no time, " Anyone wanna help me wheelbarrow 600 pounds of wet sand?" (-;) read more

Renee is always as helpful as she is friendly. She suggested I use pool perfect, and it has help immediately!

I love this place, they are always very helpful and friendly. They will ask if I need a few items but will never push a sales pitch other than advising of sales they are currently having. They're always able to answer any questions I have and they never make me wait to long for water tests or service. Randi usually helps me and she is amazing! I highly recommend this place!! read more

I find the employees to be helpful and knowledgeable when in I come in for my free water testing. They are reasonable in prices and if you take cars of your own pool you need someone who can give you guidance on what chemicals your pool needs. read more

Most un helpful and rude staff . Every time I have been in I made to feel so un welcome , every question I ask is the stupidest question that apparently has ever been asked . We will be traveling to the other location from now on . read more

We found the staff to be friendly and welcoming. The manager, Randee is all one could ask for in a business person. She was helpful explaining several options with respect to our purchase. When we returned with a defective part, it was an easy exchange. This is how to run a business. Make the customer priority #1. read more

I would like to commend and recommend Leslie's Swimming Pool Supply on Tatum Rd, in Cave Creek. I've lived in Tatum HIghlands for a little over a year and have had to learn to care for our pool. Without the knowledge and suggestions by Leslie's employees, my job would have been much harder. I especially appreciate the help and patience freely provided by Store Manager, Randee Rudick. I learned a lot from her and her friendly staff. Phil A. read more

Leslie's Swimming Pool supplies recently bought out National Pool Services (NPS) on East Thunderbird and Tatum Blvd. I was led to NPS several years ago through private contractors who said they were the BEST and knew how to relate to customers. I couldn't agree more with that statement and I was disappointed to see them sell out to Leslie's. I have been in there twice in the past two months and am reminded each time of why i quit going to Leslie's years ago. I feel they talk down to the customer and have little knowledge of how to stabilize a pool with our erratic weather conditions. Along with that, they seem to have increased their prices, laid off or fired most of the employees from NPS and are not interested in helping the customer. I am looking elsewhere to find a company that meets the standards I felt NPS set up years ago. read more