Great experience! A very helpful employee tested our water (free) and wrote us an "action plan" for getting our green pool back to clear. The plan worked perfectly and our pool is now clear and nice. Also, the shock they sell has a TON of chlorine (my bf claims this is a good thing). Either way, it works a lot better than the shock we'd bought at box stores and was about the same price. read more

Great service, customer service is always great and I test my pool water weekly! They are always friendly and help me keep my pool looking great!!! read more

Told me my phosphorous was high. Sold me a $60 bottle. I had my water tested someplace else and the levels were fine. They don't accept returns, and twice as expensive as other pool supplies. Terrible. Try telling customers verbally you don't take returns. Lost my business forever over an unused $60 item. read more

Everyone there is very helpful and patient . They explain everything and do a thorough job testing the water. There prices are a little high but you get what you pay for and they are th best quality . Have been many times and will continue to take my business there. Thanks guys! read more

We have had nothing but great customer service from Leslie's @ Mall of Georgia. Store manager Shannon is very knowledgeable, helpful and extremely patient. Thanks Shannon!! read more

Shannon was amazing in helping me get my pool back to normal. The store closed at 7 pm but she stayed beyond that time and still had another customer to help after me. read more

Shannon is awesome. As a new pool owner, she has provided valuable information to help me understand our new pool and spa. Her information has been a true asset in maintenance and function of a device which originally seemed foreign to us. She's great and always available to call upon. read more

SHANNON is amazing! We just got a hot tub that we bought from a neighbor that is moving. I've never owned a hot tub or a pool. What the previous owner told me about how to start up and what to put in it were incorrect. So we took our water and drove to Leslie's. The previous owner used their services so Shannon was able to quickly transfer the hot tub from his name to ours and we now have the history of what has been bought or done for this tub. It's only 3 years old but still. As i walked through what I was told, she said "not exactly right..." and then we started over. It turns out the chlorine the previous owner told us to put in was way too much. She helped us get it back to 0 and start over. A few days later, we were able to use our tub and we love it. Shannon was amazing. I've been to see her twice so far and am looking forward to working with her for the life of this tub. She knows them inside and out and can help in any way. I also showed up 10 minutes before closing time (both times) and she didn't mind at all and was happy to stay and help. GREAT customer service and her knowledge is comprehensive. read more

Shannon does a great job keeping me on track with the water quality in our hot tub. I would highly recommend Leslie's at the mall of Georgia. Shannon is always very helpful, and their prices are very competitive. read more

I love this store because of the the great people who work there. Shannon is the manager and she is very friendly and knowledgeable. She really knows how to take care of a pool, and has helped me with several issues I've had. All of her solutions have worked, and she has saved me money at times with simple fixes vs a complex and more costly option. Brittany is also very good. It's funny, but I'd say this is my favorite retail establishment, whether store or restaurant. They know me, help me, are friendly and are good at what they do. Thanks so much! read more

These guys are beyond helpful! Brittany and the team at this location are very knowledgeable and made it so simple for us to get the supplies we needed. They are up to date on new laws and codes so you can trust they are leading you in the right direction. read more

We are truly disappointed with our experience with Leslie's Pool Service. We ordered a pool liner and salt water system and we still haven't heard from the liner company to schedule the installation for weeks. When we call Leslie's, all we get is the runaround and no resolution. My husband and I have both spoken countless times to Brittany and she basically tells us that there is nothing she can do to expedite the process. We financed the liner and are currently paying for it even though it doesn't seem to exist! No follow up, no calls, no apologies....this is unacceptable!! Do not go through this company!!!! read more

I walked in with my daughter. A rather super large person was behind the counter on the phone.we walked around the store, finally finding what we need. The employee didn't acknowledge us at all. We picked up the filter and stood at the counter. We were still never acknowledged. After another 5 minutes waiting and having no acknowledgement of us at , we left the store without our purchase. Customer service is really lacking at this location read more

This is worth the drive!! I been coming here for many years and I love all the a great deals they have but most important Shannon always gives me great advise and friendly service with a smile. Very knowledgeable about my salt water pool gives me great instructions on the chemicals to add to my pool and keeps my pool looking great and clean!!! Thank you Shannon you are the best!! Come and see her she is awesome!!! The store is beautiful and clean come by and save money. read more

The lady's at the store in Buford kept working on my 13 year old Polaris until it works great.It hasn't worked this well for a long time.I was about to buy a new pool cleaner and don't have to now .Thank You so much for keeping my Polaris running! read more

I finally decided to go for salt system for my pool partly lured by the system Leslie's was offering - Jacuzzi system with free installation and start up salt. The first disappointment when I went back to order was that the $1225 price did not include the trip charge and the materials charge so there was an extra $100. The install was actually earlier than planned so that was good and the installer did a good job (at least it appears so). The installer said that we needed to monitor several chemicals including nitrates. He said ask the people at the store to test them, since not in normal group of tests. We took our water sample in a day after installation for testing as directed. The store says no one tests nitrates, so a disconnect from their own installer. The test showed we were low on salt. So the promise of all the salt needed for start up was wrong. They had stated that we got all the salt needed. It would be 10 bags that was all we needed. Based on their own testing, not so much. We had to buy 3 additional bags of salt at $11 per bag. We will see how the system works, but we are not off to a great start. read more

I am new to the pool world this year. I was very nervous going in knew I needed a lot of guidance and patience. I was shopping around until I went to Leslie's in Buford. Brittany was amazing. She was very very knowledgeable and helpful. Since I am new to pools. I have been stopped by and called many of times. Each time Brittany an the staff has been patient and helpful. I would have thought I got would have got on their nerves, (if I did, they never showed it). A couple of days ago I called and they must have been busy and I hung up before anyone picked up. BRITTANY called me back and I didn't even leave a message. I have never had any business do that!! So that act, along with the knowledge, and patience they have shown. deserves top rating and acknowledgment. Thank you read more

Shannon at this store is the best! She has exceptional customer service. She worked with me for over an hour today to give me the best service. This even made it where she had to stay after hours. She has been phenomenal in helping me get my pool under control year after year. I have a ton of trees by my pool so every year I have challenges with algae control. The other employees here are also very knowledgeable and help me get things under control in the most cost-effective way possible. read more

Inexperienced staff with nothing but floor samples and displays. Expensive and not helpful at all. Ill use eBay from now on.

My pool cleaner had a hose with a hole in it. As a result, it wasn't working. I came in the store looking for a replacement hose. The lady manager said she didn't stock the hose, and it may take a week to get it in. She took a look at the unit, and asked if it would be okay to cut out the damaged piece, if the hose would be long enough for the pool cleaner to get the job done. I said I thought so, and she proceeded to cut off the damaged piece and fit everything back together again. It's back to doing its magic on my pool. Pure out of the box thinking, zero cost, in and out in 5 minutes. This young lady saved the day...bravo! I wish other stores were as amazing! read more

I have had pools my whole adult life, but pool ownership has never been easier since I found Leslie's Pool Supplies. They really care about keeping your pool chemistry in balance and their chemicals make the job easier! A big shout out to Shannon, she always welcomes with a smile and has always given me excellent advice! read more

My husband and I recently purchased a hot tub. We have frequented this location twice and have received amazing service each time. Most recently, Shannon, helped me find the correct items I needed and gave helpful suggestions, without pressuring me into buying "extras" that aren't necessary. My husband and I both appreciate how knowledgeable and friendly all of the staff members here are. read more

I have been going to this location for the last several years. The new manager Brittany and the other guy that works there Jeff are outstanding! They really go above and beyond to help you. I have had significant issues trying to get my pool water just right. Brittany has gone far above and beyond to help me understand not only what I need to do but how I need to do it. I would recommend these people in this store very highly. Normally I don't do any these kind of reviews unless I find that what I'm getting is exceptional. read more

Online ordering system does not work. Ordered a small part and it stated it would ship to store in 2 days. 2 weeks later I called to get a status and was told that it shipped and was at a UPS warehouse. 2 weeks later(4 weeks in total), we finally received in an email that the part was in. We went to the store and were told that the email was wrong and we should receive another email. A week later we called again and they said that a manager would need to look at it and would call us back the next day. That night we received an email that the order was cancelled. I called the next day and they could not explain why as they don't have access to the order once it is cancelled. They said they had the part and could create a new order. I asked if they would fedex the part since it had been over a month. They had the ability to fedex it, but refused to do so. Needless to say, I will take my business elsewhere. read more

We bought a new pump motor that ended up having a problem. Brittany replaced the motor for us without any hesitation. She is very friendly and professional. It is hard to find good service in any industry today. This store delivers ! We will buy all our pool products here from now on. Thank you again. read more

Excellent customer service and they will test your pool water for free, no strings attached. Have been using them for a few years now and follow their advice and pool water is always crystal clear and clean. You might find lower priced chemicals for your pool elsewhere, but I believe you get what you pay for and theirs seem to work much better than what you get at a discount store. read more