Stay Away from Passion Pools - A Costly Nightmare…read more I contracted Melvin from Passion Pools in April 2024 to build an in-ground swimming pool for $71,000. I was supposed to have a completed pool with only a $5,000 final payment remaining -- but here I am, over a year later, out $89,000 with an unfinished project and still unable to swim. Throughout the build, Melvin repeatedly asked for more money for materials and work that were clearly included in our contract. Why was I still buying materials at the end of the job? He constantly made excuses, even telling me he had to "take money from other jobs" to finish mine. That is not my responsibility -- it's completely unprofessional. He asked for advances to go to a funeral in Tennessee. Despite being fully paid for several aspects of the project, including an $8,000 retaining wall, the wall remains incomplete and is missing caps. This wall has set for 3 month unfinished and unpainted. The decking around the pool is unfinished. My pool lights do not work properly. The heat pump I was given is a used, low-BTU aftermarket unit that trips regularly. I was never told what chemicals to use or given any guidance on maintenance. The front and back yard were dug up and never restored -- I now have large areas of exposed soil that will likely cost me an additional $20-$30K to fix. Melvin worked at a painfully slow pace -- showing up only once a week for a few hours -- and frequently asked for advance payments, including once for a funeral. Meanwhile, I've paid $89,000, and my pool is still not finished. Passion Pools breached the contract by failing to deliver what was agreed upon. Very unprofessional, yelling and curing his workers out that my neighbors heard it. He even promised my neighbor he'd repair their grass, which is still a muddy mess. Unsurprisingly, he's now disappeared and moved on to the next victim. I feel as if I have been robbed. His excuse for previous bad reviews, which you can see on Yelp and other review sites, is that people want to bring a black man down. I am black and this is just business. He robbed me for his own gain. He never had intentions to finish this pool. To make matters worse, he appears to have scrubbed all prior negative Google reviews. He will likely respond to this claiming I didn't pay him or didn't pay on time -- I have all the receipts and text messages. His receipts were handwritten on black paper with no accounting system -- completely unprofessional and shady. With the pool and retaining wall unfinished, I am unburying myself out of a $100,00 nightmare. Thank you for ruining my whole experience. This was my first experience building a pool, and it's been a nightmare I wouldn't wish on anyone. Do not trust Passion Pools. I'll see him in court.

great every personable understood my goals made suggestions and. I'm known for my fabulous pool…read moreparties and poolside photoshoots

Paid in full up front 5 weeks in advance. On the day before scheduled install I was called and…read moreinformed the order had not even been put in yet to the manufacturer for the liner. This was to be installed the week before memorial day to have a pool party for graduation and the beginning of summer. Just another pool company giving the entire industry in North Georgia a bad image.

Honestly they might do great work if you can get that far. I was actually referred by a coworker…read morewho raved about them. Unfortunately I never got to find out. I've spent almost a month just trying to get a full estimate. I've rearranged my work schedule more than once for an onsite visit that didn't happen, and still haven't heard back on the equipment quote I sent pictures for a week ago. It's felt very much like my time is expendable which is frustrating. If they were too busy to take on my project, I absolutely get that. I just would've appreciated being told that upfront versus being bounced around. They're nice enough people and other reviews speak highly of their work. If you can manage to get the work quoted and scheduled, maybe it's a smoother ride from there.

Kolbert and his team are the most reliable, available and honest pool Company I have ever used. We…read morehave used them for over 15 yrs and would highly recommend JKB pools!

They showed up and and removed my old pool heater and installed a new one. The price was compatible…read moreto other prices on the market.

We purchased a home with a Desjoyaux pool and we were having some trouble. Jeff and Kurt were very…read morehelpful and went over and beyond to help us resolve the issue permanently. We are very thankful!

I have the patience of Job sometimes and often times to my detriment. If anyone is contemplating…read moregetting a Desjoyaux Pool in TN, think twice. I was so excited two years ago and this is what my pool has looked like for most of the summer. To be very clear, my beef is with the manufacturer/US Distributors out of Atlanta GA. Their customer service is well below acceptable. In a conversation a few weeks ago, one of their staff members (Jeff) actually laughed when I told him I had a green pond in my backyard with frogs. It's not a laughing matter, period. My pump was sent back to them, at my expense, over a month and a half ago. My pool continued to grow its own little ecosystem. They have neither reached out to address the issue or my concerns. I have been forced to mitigate my damages and prevent further damage to the rest of the equipment, again at my expense. Pool ownership is expensive in its own right but is balanced by the enjoyment it brings. There has been absolutely nothing enjoyable about dealing with this company. To say that their customer service is horrible is an understatement.

Terrible company. Holly is not good with customers. I would not recommend working with them on any…read morepool maintenance needs.

We agree with Peter Z. and his 8/19/21 review. We have turned very sour on this company and their…read moreservices. They originally did great work on helping us repair our pool's gas heater installed by a different company. We later had other equipment issues under warranty that they said they would do for us and that they would go ahead and order the parts. Unfortunately, over MANY months and well over dozens of phone calls and emails from us, we NEVER heard back from them. Since then, our warranty on those items have expired and now we're stuck with paying some significant bills. Rely on this company at your own peril.

I used these guys last spring to update my shower, and they did an excellent job. Everything from…read morethe dust-free containment system, to the professionalism, to keeping the project on schedule....and finally, the results, made me happy to use them for this process. It's close to a year later, and my shower is still keeping up. My eyes still light up every time I look at it (which is a strong contrast to how I felt about the old basic builder grade shower I had before).

Change Your Bathroom is a great choice for doing a bathroom renovation. Michelle Fee offers both…read moredesign and build, and will help you choose things like tile and fixtures. The work crew is meticulous, and they do a remarkable job of keeping things clean. You might find someone who is cheaper, but you might not actually save money doing so, as few contractors do as careful work. We did have a few hiccups working to a hard deadline (guests arriving from out of town), but Josh, Jesse and the rest of the crew worked extra to get almost everything done. They also came up with creative solutions for a couple of items, such as hanging sconces on a mirror we could not drill through for wiring. They just came back this week for a couple of days to finish off some minor items which could not get done before our deadline. We are very pleased with the work. Do make sure you talk through expectations up front.

Fantastic service. We've had issues since we put our pool in (by a different company!) due to…read moreshoddy installation. Brian and his team have helped right all the wrongs and has our system humming! Prompt response when something isn't working or just to answer our silly questions. Always on-time and solid weekly maintenance. 5 swimmers rating!

I've been working with Bryan for years and can say without a doubt that Bryan and his team are the…read morebest in ATL. From expert consultations on what I need to do with my pool to getting me the right supplies and even fixing issues on site, there's no one I trust more. Bryan is knowledgeable, helpful, quick and communicative - everything you want in a pool service professional.

This place is awesome! The owner and employees have always answered all of our questions! They test…read morethe water and they tell you exactly what you need to get your water in perfect swimming condition! They have never told us wrong!! We will always go with Thompson! Been going there since 1998!

Very nice and will answer any questions you have. We have been having our…read more water tested there and they have never tried to over sale you on chemicals. They tell what chemicals to put in first and how long to wait to put the next chemical. Always helpful and always have a good stock of chemicals and parts needed.